David is simply AMAZING! I have never had a remotely positive experience in a Verizon store, but David not only exceeded expectations for Verizon but nearly any and all customer service experiences for me personally. David listened to my desires and educated me around products and options while making it very easy to follow along. I cannot recommend David and Verizon at Lexington highly enough.

So far I have dealt with 3 staff at the Lexington Verizon store in order to information gather and purchase a new cell phone. I have in general had very good experiences at this location and have purchased previous cell phones from them. I got excellent and patient advice from Devin on my first visit last week, but needed to think about it. I returned the next day to the helpful assistance by David with the purchase and set up of my new Samsung. I was able to leave the phone for him to do this work and pick it up later. Most everything transferred over, but I still needed to update the many apps at home which I find annoying, but I do not think the store can do this for a customer. That was Wednesday. By Friday there were all kinds of operational issues and on Saturday morning I was back at the store with Nick in charge. He had to remove and reinstall everything. I went home to redo the apps for the 2nd time. It is now Monday. There are still issues and I need to return to the store once again. We will see what happens today. The reason I spend a little extra on the phone is for service. I have gotten service, but going 4 times to start my new phone is excessive, especially during the pandemic. I will update when these issues are fixed.

Very unhappy with service provided by one of the store clerks. I went in to have my samsung phone changed to an iphone. The clerk first disabled the sim card on my samsung phone and then he said that my iphone does not work. He then says that my samsung phone cannot be used anymore. So I am left with no phone unless I buy a new phone. I come home and talked to a Verizon technician online and they enabled my samsung simcard. I conclude that the store clerk is either technically incompetent or unscrupulous.

Hands down the best experience Ive ever had buying a phone! Neel and Zach are extremely helpful and kind salesman. They answered all of my questions and were completely transparent. If you are a Verizon customer and you go to another store to buy a cell phone, youre doing it wrong. Get yourself down to the Im wireless in Lexington Mass.

They made my options regarding buying a new phone clear and the process easy.

Very helpful, answered all my questions, and did all the paperwork so I didnt have to navigate the website on my own!

Salesman was very professional and knowledgeable. He explained my options in a way I would understand.

Neel did a great job helping me with my new iPhone!!! Very informative & seamless! Best experience I’ve had purchasing a phone!!

In June 2019, we spent several hours at this location upgrading phones and switching a plan from ATT to Verizon. The Verizon staff member informed us that for each line we added, we would receive a $150 Visa giftcard in the mail within 3 months. We followed up several weeks later to confirm that all the information was correct, only to learn that certain online forms needed to have been filled out in order to receive the rebates. This information was not provided at the time of phone activation at all (3 adult family members were present and can confirm this). The Verizon staff member who sold us the phones said he would submit the forms for us. Come August, when no gift cards had been received, we spoke again to the same employee and were told that the issue would be raised to the district manager. Another phone call in December promised us that the issue had been resolved and gift cards would be received in 3 months time. Which of course never happened! After complaining to corporate Verizon, we were credited 1/2 the amount owed to us. While the location staff are polite, I feel that this retailer and Verizon failed to resolve our issue completely. They neglected to provide us with important information initially and following-up was so much hassle, requiring numerous phone calls over the course of 8 months.

Tyler helped me so much when my iPhone X stopped working! Great experience

Nice dedicated person with patienceEnjoyed his communication abd his workGood person to deal with and will recommend his nameThe problem is the complexities of Verizon leadership as very very confusing even nowBillsDiscountsWhenWho writes abd asksInternational callsWe have FiosAny howThanksRecommend zackDinesh

Charlie spent a very very pleasant and productive hour-plus with me. I purchased a new phone, much advanced over my old old one.He set up the new one, transferred my data, applied/installed a case and screen protector and familiarized me with the phone. He was polite, patient and knowledgeable. An overall excellent experience. Only downside: I need additional help from AOL for getting my email to work. This an AOL problem, not a Verizon problem.

Devlin is very helpful

Excellent customer service and very informative and helpful. Thank you Nick

Wonderful shop with superb customer service

A very quick move to a new phone.

My visit to the Verizon store was swift and Zach was professional and took care of my three issues and i was on my way! Love Lexington Version store!

I just want to echo the very good reviews. They have a clear commitment to customer service and satisfaction, and they know their stuff. There is no pressure to purchase. Matthew was very helpful assisting with a SIM card transfer. I will definitely purchase my next phone or accessory from the Verizon store in Lexington.

Charles is awesome. He was very helpful and sold me a phone I am very happy w

When we purchased a new IPhoneXR, both the salesperson and later the manager spent time with us to move our data over from the old phone, set us up with iCloud backup. Very courteous and helpful, an excellent experience. Much better than Verizon direct.

Was very helpful and quick and knew all the answers to my questions

Very nice staff and good experience. I came to buy a car charger and I was pleased that the sales person did not try to sell me all other things although he checked my account and saved me some money on the bill.

They made the experience very exciting. I will do as much business as I can do with them. Matthew got me into the Note 10 and talked about all the other promotions that took place. Very detail-oriented and did not hesitate to help me with any questions I had. I would absolutely recommend this place to anyone in a 10 mile radius.

Very helpful, needed the new phone quickly with all my info from my phone. He was was very helpful and told me to come back if I had any issues with the phone, I did, and he promptly showed me me what I was doing wrong, and fixed the problem.

I recently upgraded my phone at this Verizon Store. The support that I got at the store from Schon-Ray Joseph was excellent. He was very knowledgeable and service oriented. He helped me navigate the bureaucracy of Verizon and get exactly the phone I wanted and transfer all the data from my previous phone. It was a very good experience.

I made the drive out here from Somerville today to avoid the Galleria on a Sunday and it was well worth it. Street parking was super easy to find and I had the place to myself. Both employees on duty were very knowledgeable and helpful. I had LOTS of questions about the best choice for upgrading my iPhone and they patiently answered all of them. I will definitely be going back to this location any time I need assistance with my cell plan.

Truly fantastic and friendly service. The staff were very helpful.

The service was exceptional, especially sales associate Donnie who helped me with my purchase. I was greatly satisfied with the service I was provided and will be enjoying my new products.

Dylan helped me - I’ve never had an easier or more successful experience with Verizon in the 19 years I’ve been a customer. He was extremely knowledgeable, efficient and courteous - best experience of any Verizon interaction I’ve ever had!

Thank you Eric! Eric was very helpful, respectful and efficient in helping me purchase and set up my new phone.

SchonRay was very helpful and quick to get my new phone up ans active! I always make sure to come see him when I need to visit a Verizon store

Dylan was great. Never any pressure. Got everything I needed.

My husband and I were very impressed by Rajs service and helpfulness.

Excellent service, they got me a new phone, helped me lower my bill, and have regularly helped me with any questions Ive had since!

Donnie was super helpful and didnt try to push products on us

Dylan helped me--he is knowledgeable and professional, but also patient and kind. A rare combination!

Excellent friendly service....

Great customer service, in and out in a reasonable time

Donnie at this Lexington location is excellent.We visited Lexington directly from visiting another nearby Verizon store. The other Verizon store was ok, but we had looked on the internet for the phone my daughter wanted. The first place we went to said that our choice (the iPhone SE) was old, not fast, they tried to sell us a more expensive phone (an iPhone6 or an iPhone7), and they said theyd have to order it to get it into their store, all of which was believable.However, when we went to the Lexington Verizon, and told Donnie the same information (i.e., happy with current phone, an old iPhone5c, but the screen cracked), the first phone to which he directed us was the one we thought was best, he said it just came out less than a year ago, was actually as powerful as a more expensive phone (just a smaller screen and thicker case for the iPhone SE rather compared to an iPhone6), and he had all the colors in stock.The other Verizon stores might be ok, but make sure to visit Donnie M. in Lexington before deciding. Hes very knowledgeable and wont try to upsell you. And, he gave us $20 off when buying the tempered glass along with a case for the iPhone. If you cant find street parking, theres a parking lot in the back.

Sahin was very helpful and recommended the perfect phone.

Incredible professionalism and customer service! Thank you!

Nicholas was very professional, thorough and professional.

Raj was fantastic- very knowledgeable and helpful

Donnie was very polite and was very helpful

The representative assisted me immediately and resolved my problem quickly.

The service was good

Not Verizon Wireless. The map entry is misleading. They are an authorized retailer and do not have access to the same promotions and inventory.

Wow