Lawrence Nissan came to my office where my car was located and got it started. I drove out to the service center and they took care of changing out the dead battery on a holiday weekend. They have superior service and response time. Our next vehicle will be a Nissan!

I had some warranty work that needed to be done. Parts were ordered in April of 2021 and they didn’t get around to doing the work until July 23 2021. So I dropped off my vehicle for the warranty work to be done. I then get a call later saying that the part was damaged, and that they would have to order another part. Basically they had the parts for at least a couple months, never calling me. I called a couple of times and was told the parts hadn’t come in yet. They are also refusing to do all of the warranty work, saying they are only going to do part of it. As of now I’m waiting for the call, that the parts for a second time have arrived.

My experience with the service department at McCarthy Nissan of Lawrence is always excellent. Paul is awesome as a service writer and he always keeps me informed about the status of my vehicle. As part of my last oil change and tire rotation appointment, they provided me with an video inspection of my 2018 Nissan Altima SR. Deandre, the gentleman who performed the video walk around, did an amazing job of showing me the critical areas of my vehicle and the condition these were in. I’m a technologist and have been in customer service for 30+ years so this video really sold me that McCarthy Nissan cares about their customers. Thank you for proving excellent customer service!

Service was done in a timely manner. All personnel were courteous and friendly. Needed to leave car for 30,000 mile maintenance. I didn’t have a ride so they got me a Lift pickup. I would definitely recommend. Oh! The car wash was great!

Love the service here. When they change my oil they also vacuum my car and send it through the car wash. The people are always nice and ready to answer any questions I have.

Very friendly and kept me informed . Found a recall and repaired it same day. Found a ride home for me rather than having to wait.

Service Manager, Paul was great to work with. He explained maintenance needed and was clear and conscise about what was being done and why. Competed in the time frame given at the cost expected. I will definitely return and recommend. Thanks for being trustworthy and reliable!!

Staff was very friendly. I will say that my car was returned to me with a piece on top of the windshield completely bent and raised up at a 90 degree angle. I walked back in and a service member came out, tried to put it back in place unsuccessfully. He contacted a manager who came out, also unsuccessful at fixing. Manager taped it down with what appeared to be painters tape, said that their car wash must have lifted the piece up. Said they have ordered a replacement and will call me when it arrives to fix it. Tape came off on the drive home. Awaiting call back for them to fix the piece, hopefully of which will be 100% free as the car was not brought in the way it was returned to me. I will update my stars once the car is fixed. Service was efficient and friendly however :)

I had a fantastic customer service experience with McCarthy Nissan of Lawrence. They were very responsive and communicated the issues with my truck to me in a way that I could easily understand. I was provided with options that saved me time and money, as well as peace of mind that my Frontier was well maintained. I was especially impressed with the I-service that allowed the shop to send me video of the issues they found. McCarthy Nissan of Lawrence established a great deal of trust with me, and I would not hesitate to recommend them to anyone. I will be going to them for all of my future car maintenance needs.

Service manager was very personable and professional. He took us through the maintenance process

They do a video walkthrough and actually have the technician explain what he’s looking at and if it checks out or not. Outstanding! All auto shops should be doing this!

I made an appointment to get a recall I received done and everything was smooth and I was able to get if done before I left for college.

Excellent experience. Resolved the brake issue at a great price and done that afternoon. Highly recommended.

I had an issue with an item that was installed aftermarket that seemed to be drawing on my battery. The company wouldn’t replace it until I could prove that the draw wasn’t coming from my car. I live in KC but the soonest appointment I could find in KC was 2 weeks out. McCarthy. Nissan Lawrence got me in the next day, did the diagnostic test for me.

Great service! Got me in quick and didn’t try to upswing me with other stuff!

They worked us in we were 400 miles from home and they helped us get back on our way, very very helpful and quick repairs. Cant thank them enough.

They were very professional and kept me updated on everything they were doing and the costs involved. Really liked the free inspection and the car wash that was included.

These folks are thorough and do a really good job maintaining my vehicle.

The new system of the mechanic showing videos while working on the vehicle is interesting.

In and out really fast even after booking a last minute appointment for a broke door handle.

Weird interaction where I asked if theyd match a price on an offer from the topeka Nissan dealership for a synthetic oil change, tire rotate and inspection and was told they would match the price, but confirmed as I was setting up the appointment that it would only cover an oil change. The price for the special was $0.04 more than their regular synthetic oil change price...was just an annoying waste of time.

I went in and had a key fob programmed that I had ordered and purchased there at your business. It was a great experience all around. Clean work area, I was told it would take an hour and it took 30-45 minutes and they rinsed off my car!! I’ll be back for sure.

Friendly and honest. This is one of the better dealerships around.

I made an appt to get my oil changed and a wheel alignment. When I got there I told the service guy that I was there for an oil change and alignment. I also commented that I wanted front windshield wipers and he said ok and sent me inside to wait.My appt was for 10:30. I waited for 2 hours for the car to be fixed and when they told me it was ready they didn’t do the alignment. They said we thought you wanted us to check alignment. I said no I asked for an oil change and an alignment. I waited almost another hour for the alignment to be done. I asked for a discount for having to wait so long and they made an excuse about the oil plug seizing up and it took longer. No discount or apology for their mistakeI won’t be using McCarthy Nissan in the future. If my husband had brought my car in this would never have happened. I also got estimates for brakes and. Cv axle and boot. Their prices are outrageous and I feel that I was taken advantage of this because I am a woman. I’ve been doing business with Briggs since 2011. I had my car looked at by another repair shop and he said the factory didn’t have the part you said I needed. And it has a lifetime guarantee that I was not told about by McCarthy. I will get my car serviced by a company that I can trust.

Quality of vacuuming was pretty low. We were told we could bring it back but “the vacuum guy” leaves at 5p .... We work until 5p... and apparently they can’t have someone else vacuum, it’s GOTTA BE THE “VACCUUM GUY”!!

McCarthy auto group cant seem to recognize a safety issue when a customer comes in with a serious concern about their vehicle so I think people should know this before they decide to bring their vehicle that they depend on for themselves and the family and loved ones that they may have in that vehicle. McCarthy auto group is not suitable to recognize a problem or to comprehend a customers concern. McCarthy auto group is very unprofessional in customer service I would not recommend anyone to go to this establishment. I brought my vehicle to them thinking nissan dealership, should know more about a nissan car than any other shop well I had a bad bearing made a faint noise hard to locate but as a driver of my own vehicle I know how it feels and sounds, and I know enough about the mechanics of a vehicle to know the area and even the part to focus my attention onto ,I explained every small detail from the start of the first noise noise, they had my car up on the lift 3 times still not concentrating at the issue, when you hear the faintest odd noise your car makes that is unusual they say to take it to a service center to have checked out cause it can be something serious so when they say serious, it can be life threatening, a wheel bearing is a part of the suspension that when it starts going bad the sounds it makes can sound similar to (first stage)worn breaks a chirping sound or (second stage)thumping sound similar to your tires hitting the road then the final stage of its life grinding rumbling sound which at this stage can fail at any second , when this bearing starts to go bad it can freeze up instantly stopping the wheel from turning or to fall off completely and cause a serious wreck ,a friend of mine died from wheel bearing that failed froze up on the highway stopping the wheel from turning which put exreame pressure on it causing it to fold under the vehicle that put the vehicle into a violent roll.The staff at McCarthy Nissan does not recognize this danger even when it is explained to them from a concerned customer, I am shocked and disappointed on how unaware they are when it comes to safety. So I decided that I am not allowing my vehicle to be driven on any road till it is repaired and I am going to set out to find another dealership or shop that that has the professionaly trained staff that puts their customers saftey first, I am going to start with other nissan dealerships so read the reviews hopefully you will be reading a good review that i have wrote, and wont have to go through what I went through, saftey of a others is a value I think everyone should embrace.. stay safe

I hate these request that I constantly get from businesses to leave reviews. Just leave me alone!!

They got us in right away and they were really nice 👍🏼

Charge lite came on at night on my 20+ year-old car, I made an appointment online for next morning, Al in service listened to my story, got the mechanic on the car, got the problem diagnosed and alternator replaced. Outstanding prompt reliable service. Very pleased. Al and the mechanic get my vote.

Informed my employer of a recall and update. Made it super convenient to get in to correct the issue. And I had even missed scheduled day for appointment yet they worked me in and are very understanding. Definitely going to be bringing our fleet vehicles here for now on for service!

They were honest and realistic about how long the timing of the recall would take. They treated me with respect and kindness, and I felt like they knew who I was when I needed to call for an inquiry. I know I can be a returning customer and receive the same expertise and support.

Always a great experience at this service department

Al has always been the good to us since we have been going there. He is the best service guy we have ever had. We highly recommend Al and the service department.

Very efficient. Repair appointment started on time, finished on schedule at the price quoted!

Paul is good with explaining details. Helpful, professional, listens well.

Service friendly and professional. Completely satisfied.

A fast process, but very disappointed in how my car was left. My dash, door, door handle, and steering wheel were covered in oil.

Fast and efficient

MCcarthy did a wonderful job, changed my battery and inspected 14 points again and did t it in a timely fashion

Staff was professional and personable. Very pleased with customer service and work completed in a timely fashion. Honest and dependable.

Paul provided great service! Not only did he get me in for a last minute service before my travels early this morning, Paul is also very kind & personable. My Rogue was in and out quickly and I am a happy traveler! I love Nissan and I always have a great experience!!! Paul, thank you and have a great one!

Reasonable price for an alignment. Nice waiting area.

Service was quick. Provided a video of the inspection.

Did great fast work in an out with a diesel truck less than an hour!

McCarthy service was very professional and friendly. They took care of my needs, answered my questions and my car was completed quickly and looked great when finished.

They got me in and out when I expected. Was very courteous and explained what was done to my satisfaction

Very good customer service. They explained everything to me and were extremely thorough with what work needs to be done while at the same time not pressuring me to get it done right then and there. They even provide a Lyft service if you werent able to wait on it there.

I took my car in for a 54-point inspection and had them perform my 60k maintenance for the transmission and induction.

I was quoted a price to get some work done but then there was a miscommunication when it came time to pay for the work. It turns out my initial quote was perhaps lower than it should have been. They went ahead and honored the lower price was quoted. They were all very professional throughout the process. I would recommend them if you need service in the Lawrence area.

Great service as usual!

Had to deal with an SRS issue. They where quick to troubleshoot & order in the unusual parts. Repair done quickly.

As a dealership not a fan of McCarthy. However these service guys and girls were from Briggs and have been professional and fairly quick with my vehicles. I typically dont like dealer service but my car is under warranty. They learned my name and had a shuttle service so I did not need to miss work. I would not hesitate to get your Nissan serviced here even with the name change.

Al is the best. He always delivers on his promises. Paul is amazing. No better person to deal with!

Quick, timely, and friendly. Great service and great staff.

Very professional and reasonably priced

Ive had several trips to Briggs Nissan over the years and theyve always treated me fairly. Al in the service department has been incredibly helpful and has always tried to get me the best pricing. I havent had a single issue with any of the work theyve done. Great people, super helpful, always fairly priced. I cant say enough about the service department over there.

Excellent service, I had gone to outside shop but returned because they work so hard and go so far to do things right

Been using local nissan for years, always happy.. Paul rocks..

Super great and helpful!

Great experience..friendly and very honest.....they did alot of work in 2 hours and i went about my day...i felt very secure talking with the supervisor..Mc Carthy is an expert on my car..they will get all my business

They got the everything done quickly and on time. My only disappointment was that I failed to use my $25 coupon

Just moved down here from Des Moines. The service manager was very professional of taking care of the service needs for my Rogue. THANK YOU

I came in with emergency and they got me right in. Everyone was very kind and professional! Fair pricing too.

I was hearing a squealing noise coming from my car so they drove it around the block Without my PERMISSION to see where the noise was coming from .they said couldn’t hear anything so I took home and started it up the next morning and heard a rattling sound. It wasn’t doing that before they drove it

Love this place they even washed my car!

Same as when Briggs owned Nissan, their service dept is top notch, their sales dept is a total other story!!

I have had only good service.

Everyone was nice, bent over backwards to make sure my car was taken care of in a timely manner. Waiting time was very reasonable.

The do the best to help me get a brand new Sentra and Sheila was so nice and helpful

Great service department staff. Always a pleasure doing business there.

Yousef is awsome. Nissan should think about making him a sales manager because he was great on finding the best car for me at the right price

I had my Nissan Murano serviced in Lawrence in December and again in March. Due to my experience these last two times I do not plan to return.

Pretty poor experience. Took a week to fix a catalytic converters and forgot to change my serpentine belt. Extremely high hourly rate. The mechanics are good guys, but this dealership is lookin to rip you off.

Service rep condescending, engaged in unprofessional dialogue. Following my car’s diagnostic I took my $1700.00 repair job elsewhere.

Al & Paul at the Service Department are always courteous, knowledgeable and helpful.

Service was reasonably fast

Exceptional service on my 2013. Friendly and professional staff.

I thought I bought the following service but I got charged 67 some dollars and they did not top off all fluids my windshield fluid is still empty after the service. thank you I am not coming backOIL CHANGE SERVICES$44.95REPLACE OIL AND FILTER. LUBE SUSPENSION AND BODY AS REQUIREDADJUST TIRE PRESSURES AND TOP OFF ALL FLUIDS.

Worse place to go if you looking for pro communications and work for your car ..

Best nissan in service in Kansas

I went in for an oil change and thats all I was after. They went above and beyond and checked my alignment and other things on my vehicle that I didnt ask for and didnt charge me a dollar.

They got my car in quickly for an oil change even though my appointment wasn’t scheduled and thy thoroughly looked over my car and noticed I had a bad battery in my car and replaced it.

Quick, friendly service.

Professional services.

I already did an evaluation, in fact a short one and a lengthy one.

Very pleased with the service.

Good fast friendly service

Fast and courteous