Very nice layout, Great employees who are very knowledgeable and helpful! They know many 🎶 musical styles and their expertise shows it- love coming here 2 play guitar and amplifiers, acoustic instruments and even percussion and drum kits😂🎸( and I dont ever✊😜 plan on learning to take drum lessons!)✌ Peace out and may God bless everyone Who reads this review( the Wont get fooled again song, that is🎯🎸!

Very helpful and knowledgeable staff. Good selection of electric and acoustic guitars. Both new and used. Drum room, lessons, song books, pedals, cables and accessories. If you have musical needs then by all means shop at Guitar Center. Recommended 100%

The place is great and has a nice selection of amazing instruments but if it’s not there, no worries! They will have it shipped to the store in a few days. The staff is very knowledgeable and helpful. My only issue was waiting to check out. Their so helpful they run out of staff members sometimes to get you checked out. But from my experience I would rather get that great service and just wait a few mins more to get checked out. I’m sure I will be back in there to get more!

Overall great place to do business with. Lots of items in stock and found some great deals. Their guitar tech, Joe, did a setup on my Aria Pro bass and did an outstanding job! My 33 year old Aria sounds like a brand new guitar. I had planned on selling this piece, but after playing it Ive decided to keep it. The action is much improved and the tone sounds amazing!Would recommend to anyone!

Made an online order for curbside pickup today. The employee who brought my order out was super friendly & helpful, I wish I had gotten his name. I knew that he was busy but he still made time to chat about my purchase and tell me about some upcoming offers they had for lessons!

Probably the best guitar center Ive been in lots of inventory very helpful associates and not one broken instrument on the wall. Also a really good selection of guitar pedals

I love Jesus. And Jesus loves both the people who work here, cause that’s apparently all that there ever is. Idk how He does it, but He still loves both of them even if one ignores you and the other is helping a line full of other people. And that’s all I have to say about that.

This place has a great selection of musical instruments, especially guitars. Good prices too. You can spend as little or as much as you want. Big price range to choose from.

Went in to see about buying a book for learning keyboard and to see about getting information on lessons. When I was walking in, Im currently on crutches from a foot surgery, and although there were several employees around none offered to help with the door. The entire time I was there no one asked if I needed any help or even looked at me. There were a few other customers in the store but there seemed to be a lot more employees then customers and not have a single person ask if I had any questions is off putting. When I was leaving there was an employee by the repair station and while I was struggling with the door he still didnt offer to help. Its a little difficult to open a door while using crutches. Was my first and will likely be my last time here.

So, just got my first guitar. Have no idea what I am doing but I am exited to do it.Guitar center staff is the most passionate, knowledgeable, and friendly staff that I have had the pleasure to speak with. They are excellent!The guitar I wanted had to be ordered. They helped with that. A couple of the strings were broken when it came in. They fixed them without a second thought. I asked what I needed and they sold me not the most expensive, but what they thought was the most appropriate.And all of this while they were crazy busy. Never losing their cool, never jumping over one another or shortchanging their service to any of their customers.Cant say enough about the staff here. Thank you all!

I went in looking around to get a guitar soon and start learning. The gentleman that helped me was so kind and when I told him what price range I was looking to spend he was able to get me a beautiful guitar that I’ll definitely be back to get! Plenty of options for all interments.

This place was great so very helpful and very friendly Scott was amazing and very happy to help! I recommend the place very highly! We will definitely be back! 🥰😘🎶

Great place if youre into music like me, but they have a horrible DJ section. Ive been a DJ for over 25 years, and Everytime I visit there and every Guitar Center, there DJ section sucks. Im sorry to say that but check it out and you will see what Im talking about. Everything is always broke or missing and the staff try to help you but they really need someone that just works in that section that knows what they are talking about. It could be so much better, thanks.

I love the place Ill take one of everything maybe two of some things never had a problem always great service

Not the worse one Ive been to but by far not the best. Guitar Center has really went downhill the past few years. Yeah they have a nice inventory but so do every GC. Its more of a hassle then anything to buy gear or guitars here. Now I come on for strings and picks and thats it.

Picked up my SG today. Awesome guitar. And the two guys there that helped me were great. I was excited and they were excited that I was excited..lol. Its my first guitar of my own. This acoustic has tortured my left hand and Im so grateful for the smaller neck. Two guys helped when I ordered,i had no idea what I wanted. No pressure, Lucas maybe was one of them. It was slow and they opened an Orange amp,told me to just plug in and figure it out. They would wander back over to say hi. What A Great Experience for this Guy. I will be back for that Boss Tuner and more stuff and I will always recommend you guys. Thank You So Very Much Guitar Center Crew. Im loving it a LOT🙂🤘🤙

Great service. Needed an emergency string replacement during my friends gig. They were fast and helpful as soon as I came in the store.

Great shop for what it is, the employees and guitar techs dont get enough credit for how helpful they are. I just wish the main store manager was worth their salt,as Ive never seen them there but maybe a few minutes and they leave, other assistant managers are great however, and dont deserve a lack of higher management competencies.

Bought my first ever guitar there. A really nice, low-end acoustic that was really beautiful. However, they did not have the one I wanted (and could afford) in a box in the back. So, I had to take the guitar on display. Its in good shape of course, but, I wanted that fresh out-of-the-box feeling Id imagine one gets after purchasing their for guitar. I walked out without a case for my new first guitar and did not receive any special deals on a set of strings, picks, a strap or even a beginners book on chords or scales or something! So, spent $155.00 on a $120 brand new guitar plus tax and strings and picks and a strap. They never even mentioned, Hey, how about a caring case to protect your first and brand spanking new guitar?

I called this pathetic excuse of a music store asking about a foot tambourine, and the associate said they had two available, I told them that I lived far away, and would be arriving shortly to purchase. When I arrive they of course didnt have any, and he said that the two that he mentioned were broken. Ill never spend a single penny at this store ever again. Not only did he lie to me on the phone, he wasted my time by driving an hour away. If you need music gear just get it through sweet water online. Hell buy it from Amazon. Just dont support this company, Ive had other issues in the past, but this is my final straw.

Keep check in their used guitar section . Might have to make a few trips but itll be worth the wait. Ive bought several at great prices

I will never buy another thing online from guitar center. I bought a Rogue 090 from guitar center online could not get it to tune. Started tuning and buy the time you finished the first strings were out of tune. Went and bought a new deltalab tuner still not able to tune . In the process of tuning the 4 th string tuning peg stripped. I took it to guitar center it was gonna cost me 80 dollars to fix a brand new guitar. I paid 67 for it on sale new 76 days ago . Didnt notice that it had spider web cracking damage on the back side until I carried it outside to go to guitar center witch probably happened in shipping. Live and learn . I am done with them. P.S. having a local business look it over and fix it .

Always a great experience when I buy here. Knowledgeable experts every time I purchase.Have bought a new Gibson Les Paul and a used Martin DRS1. Love them both.Renzo is awesome.

Alot has changed since Covid 😕But its good to know that I can still drive down to my local Guitar Center and pick up an ax and play.My only suggestion is that their employees be better trained to assist customers it was like a ghost town 😔😔😔

All I have to say is Joe the guitar tech is phenomenal!! He installed some lambertone pickups in my guitar along with a 920d harness. Not only was he helpful, explained EVERYTHING, kept my guitar in stellar condition. But he was extremely personable and is an absolute asset to this company. If he ever left I think I might be done with this place... he is the saving grace of this place thus far for me. I will continue to spend money if he is there... excellent tech

Went in looking for used gear and was completely ignored. I gave up after almost half hour and decided to grab a set of strings and after 10 minutes of trying to get someone to sell them I walked out. It seems if you want help you can only get it if you are looking at expensive gear.

Lots of selection, great prices and service

Fun times playing my instrument. Staff helped me to find what I needed very quickly!

This store is a pretty good example of why GC is going bankrupt.

Very helpful. Thank you so much!

Valued and traded in my old bass for a new one. I couldve sold the bass for more online, but it was nice to just trade it in and be done with it.

I went in here yesterday (4/9/21) with every intention to purchase a $3,000 Gibson Les Paul and an amp. After standing on the floor looking up at them and doing my best to flag someone down to let me hold one for over an hour, I gave up.I purchased a couple items I had already picked up and went home. The guy working the door had to check me out since there seemed to be no one else work and during the checkout I wasnt asked a single question about my visit.Im surprised some businesses in this area make any money. I know I wouldnt be happy as a business owner if my staff were letting sales walk out the door.After leaving here I stopped by Open Chord on Kingston Pike and the staff there was amazing. They didnt have any electric Gibson Guitars, but I did try out a Suhr and its pretty amazing. Im considering it Instead of the Les Paul now.Update: I did eventually purchase (cash) a $3,000 guitar at open chord and its amazing. Im completely baffled that this guitar center cares so little about their customers. Maybe gibson isnt what it used to to considering they sell their guitars at such low quality service centers. Ive been to several live music events at open chord since this original review and open chord is an amazing local business. If youre Interested in an amazing guitar or great live music, check out open chord and skip the hassle of the non caring large chain called guitar center.

Great Location...highly recommend!

Wide selection of guitars (obviously) but did lack in a few departments. Mostly the bluegrass selection.

Teach your staff how the curbside operates or just dont advertise you have it! I shouldnt have to wait 10 minutes after I indicated online that I arrived just to go inside

The place was pretty well picked over. Staff very nice.

Employees are rude as hell, and are reluctant to help you out. When asked if I have a mask, I replied with I am vaccinated, which is true and that there is no mask mandate in Tennesee anymore. The employee then asked for my vaccination card that I dont carry on me and said regardless if I am or not, I must still wear a mask or the police will be called. Since I just wanted to go look for a new guitar, I grabbed my old mask and went in only to be treated as if I wasnt actually there. Dont ever come here, go support your local music stores that actually care about you and what you need. I have zero intention on ever coming back here for anything

Love GC excellent staff and decent prices

We came into Guitar Center today and no employee would help us. They kept passing us up for customers that came in behind us. This continued for about 30 minutes. They would look as us and move right past to another customer. I have spent thousands in here but that won’t happen again. Don’t know if race had anything to do with it, but I won’t come back and will tell all of my musician friends to do business elsewhere. Wish I could give zero stars.

Greg is amazing.. on top of what you need and every question answered. If hes not sure he will go the extra mile to find out for you.

I’ve been in three times this week for different things and have had a 5-star experience every time, and nice fellows all around

Always have what Im looking for.

Great place for all music instrument needs. Terrible staff and expensive. Other thing lacks variety for acoustic guitars.

Went in to buy my daughter a keyboard. The guy at the door asked if I had a mask, I said no, Im not going to wear one. He waited five minutes then said, maam, if youre not gonna wear a mask then Im gonna call the cops. In front of my 6 year old daughter! He could have just asked us to leave, instead he went straight for threatening to call cops in front of my six year old daughter! I will never be back!

I was greeted as soon as I came in the door and asked if I needed any help. I did need help and was directed to someone with the expertise to help me. I am pretty impressed with this store they had sales associates management and also people who could repair or restring your guitar. The store was clean neat organised theyve got a beautiful selection of guitars. Definitely a must see

Well, I see its not just limited to one certain Guitar Center that Ive visited across America that has very rude employees. Every Guitar Center Ive patronized has had very rude employees except for the Guitar Center in Macon, Georgia. This location in Knoxville so far has taken the cake in rudeness. I understand that we have a pandemic and should wear masks, however due to my health, I am unable to wear a mask and after explaining this twice, I was still asked to leave the store with 20 grand in my pocket to purchase a new sound system. So, I left this store and drove to Sam Ash in Nashville, Tn. and wound up with a better deal and had money left over. I would not recommend any Guitar Center to anyone except for the Macon, Ga. location. Guitar Center sucks all across America.

Scary store. Especially in the bathrooms

Love the Guitar Center! Good helpful staff good Inventory good Sales

All the sales people are very attentive of what you want and need. They also know their products very well. If you are a professional or novice musician this is the place to go to.

I have been to several guitar centers and compared to the others, this one was grungy, cluttered and lacked customer service.

Not much of a selection of acoustic guitars. The walls were naked from a wave of purchases. I guess that great minds do think alike. Well be back when GC gets more stock and Ill revisit this.

With all the one star reviews around mask wearing, thought I would post a review. Guitar Center Knoxville is an amazing store - bought DJ equipment and accessories several times over. Always friendly. Always accessible.And I was one of their first customers in May / June after they reopened after several employees had contracted COVID. It devasted their store and thats why they stick to a mask only policy.

Always have what I need. Could definitely use more associates but the service is good.

Got what I needed. The staff wouldnt let me wait in line and was helpful and knowledgeable.

Its a very good atmosphere and the staff was knowledgeable and very helpful.

I waited at the checkout to pay for my strings. As I waited there were 3 employees who came into the register are multiple times and ignored me completely. After 5 mins of waiting, I started a timer on my phone to see how much longer it would take. After another 5 mins, the phone rings and one of the employees comes over right in front of me and answers the phone. He then turns to walk away. I said loudly, Excuse me, can I get someone to take my money???. He says, I will be with you in a couple minutes and begins to walk away. I say I have been standing here waiting at this counter for over 10 mins, I believe I have waited long enough. He blows air and makes me move to a different register. Last trip I make here. If I hadnt needed the strings, they wouldnt have gotten my money.

I take my guitars to Joe to set up the necks and had 2 🎸s repaired. Everybody is courteous

Great selection, not so great service.

I cant believe a music store in Tennessee didnt even have a banjo and only had 1 mandolin. Lousy music store.

Great Service. Were able ti Purchase The Harbinger Portabal System For A Church At A Great Price

Great place but if you need a case for your guitar you need to go somewhere else

I’ve spent around 3,000 dollars at this location over the past few years. I went in the other day to try out an expensive piece of gear I’ve had my eye on. After waiting a while the manager Rico opened it up to let me try it. He stood there and hovered over me I guess to make sure I didn’t break anything, like I’m a kid or something. While I was trying to hear the gear and determine if I wanted to buy it, I hear the manager complaining to his staff that he can’t help other customers because “he had to stand here and watch me.” It was honestly very distracting and he made it feel like I was being such a hassle, just trying to play a piece of gear just like every other customer is entitled to. I’ve noticed an entirely new staff compared to this time last year and honestly they’re nowhere near as friendly or knowledgeable. After trying the product out for 15 minutes or so I decided to wait until my next time coming in. I have some gear that I bought from GC I’d like to sell back to put towards the new gear. So I check out with a small purchase of some things I needed and the cashier with long hair, partially balding on the top, basically guilt trips me for not buying the gear that day. I explained him the reason and that I would return to buy it and he decided to smart off to me. I guess he thought I wouldn’t notice. He says “oh so just the strings for you? Sick dude.” I mange a retail store and I get that it is a performance based job and he was probably missing some type of financial benefit from me not buying it from him, but that is no excuse to carry yourself in an unprofessional manner. Due to the staff’s behavior I am most likely not going to buy the unit they have there. I intend to use it for studio purposes and a rack mounted version makes more sense and there’s a used one on GC.com for a few hundred less than a new pedal version. I hope this is a lesson learned for the staff, or at least hopefully, someone in a management position above them reads this review and it catches someone’s attention. After my last experience at this store I think it might just be my last time shopping there. I’m typically not a guy who leaves bad reviews but I just felt I needed to put this out there.

We ordered a couple of parts one of them didnt fit so we brought it back and ordered the correct size since at first I was just at guessing.they were very understanding and made the whole experience Great Ive Never had a bad experience when I visit this store from a small question to just looking for one its been PERFECT

The staff here was extremely helpful and knowledgeable. They didnt try to talk us into what was necessarily best for the store, but what was best for us. I appreciated that a lot and will be continuing to visit here for their expertise, service, and products

No customer service employees were more interested in chatting then customers taking my business to Sweetwater

I appreciate there ability to answer any @ all questions regarding instrumentation @ appraisals. Thank you GCtr.

Nobody offered to help or answer questions. I left without buying anything.

Unfortunately I took my 13 year old daughter here today. She is a budding musician playing guitar and ukulele and was thrilled because it was her first visit. I was looking to buy a keyboard and guitar accessories. I calmly and kindly explained to the manager that I had a medical (heart) condition and was unable to participate in the mask movement. He then embarrassed and berated me in front of the entire store by threatening to call law enforcement. It is such a shame that individuals must be punished for having medical conditions. I hope others will take this into consideration before shopping here.

So far its been a great experience....went in looking to get a good deal on a guitar and amp and everything is good so far

Was assisted by a nice man in the piano section and helped us found the right one for us!

Everyone Ive talked to in this store has gone out of their way to help me out. 12/10 service

Very helpful staff, great selection.Doing retail right and will be around a long time.I appreciated their hands sanitizer connected to a drum pedal. Clever.

That store is a disaster... Its so dirty, dusty and messy. I dont know how people still want to shop there!

Well stocked store and very knowledgeable sales people will g to help!

My adult children have special needs and my oldest went in to get his brother some drum sticks and his card was DECLINED and the cashier said Dont worry about it, Merry Christmas That is the true meaning of Christmas, paying it forward and seeing smiles on peoples faces.

Staff so helpful and knowledgeable. Love this place!

Always love going in here. Staff has always been helpful and nice even when they were slammed.

Yesterday was the third attempt to purchase from Guitar Center and it was another failure. My husband has tried to purchase a guitar and again it took forever for his to get the case for his guitar only again to get a substandard case that was not the case that comes with the guitar he wanted to purchase. The experience of purchasing a guitar should be a great experience since it he wanted to purchase a over $1,000 guitar only to get a cheap case because the staff could not find the one that comes with the guitar not to mention the staff lied and said it was the correct case. 3 times is a charm for us and will not purchase from guitar center. They really need to get organized and not try to rip off the customer with what ever case they want to get rid of so buyer beware and do your research before buying.

A SALE LOSTDrove over an hour to buy a PRS S2 Custom guitar or the PRS SE 24th Anniversary guitar. The website lead me to believe it had both, but upon arrival to the Knoxville Store it only had the SE Anniversary guitar which I was considering of buying. My plan was to purchase one the guitars along with an amp for my keyboard and cables and accessories for both. After waiting patiently for the three sale persons to finish with two customers, I thought one would assist me. I decided to approached a salesman and asked to retrieve the anniversary guitar and asked about the S2 and told him I had some questions. After he retrived the guitar down he handed to me and said they didnt have the S2 and walked away and went to front with the other two associates and played with some cables and thier phones or whatever was more important while losing other sales along with mine as other customers started walking out. My wife was upset and approached one of the associates and told her I was interested in a purchase and she told her the guitar had to be ordered and continued on with her associates.Long story short you lost a big purchase along with other potential sales. I will be buying from one of your competitors and I will follow up with a post of the sales ticket to show and prove what poor salesmanship sales accomplishes*0 Dollars*...Dont waste your time and gas. Your money can be spent in a place that wants your business.

My favorite equipment places

First time I visited the store it was so dark in the guitar area I can barely see what I was doing. Was going to stop by today to pick up a new amplifier but wanted to make sure they had it in stock before I drove 45 minutes to go to the store. Dont bother calling they dont answer the phone.

Friendly staff, bass inventory getting pretty low compared to what its been in the past.

Very good store...good products..great service.

$200 guitar with a huge crack on the head and the bottom looks like it was dropped, the store was too dark to notice until I got home. Im quite mad about it since well i expected a two hundred dollar guitar to be in at least a non cracked condition

Blonde dude at the cash register was chatting with a customer. I had to break into their conversation to get service to pick up repaired guitar. He pointed me toward the service center and mumbled something not audible over the pa system. I waited 10 MINUTES then flagged down a kid with glasses. He jumped right on helping me. Good service from him. Guitar repaired correctly. Good covid protocol. Giving masks at front door.

I got a 58 les Paul guitar for 7,000 dollars the guy in guitar center it was a real 58 les Paul custom come to find out a kid who didnt know much about guitars told me that wasnt a real 58 les Paul custom took it to a expert and found out it wasnt a real 58 les Paul guitar only the body was real but it was a parts guitar took it back to guitar center they said there was no refunds on it trust me they gave me my money back and some kid went in with out mask he got kicked out when i went in with out a mask they didnt kick me out because i have money that is not fare i hope guitar center goes out of business

Great, Greg really helped with a electric guitar buy that would have been purchased somewhere else.

Convenient, affordable and great service! Definitely recommend!

It was ok..hard to be normal runnings with covid.

I never see so poor customer service and look like I hade the manager, I never feel so happy to leave a store ..... no more than 4 months and this store is closed.....very sad

Great selection of musical instruments. Personal was extremely helpful with our purchase.

Surprisingly well stocked and staffed!

Super nice staff the luthier here is aiming to please and so is the manager she wonderful. However I don’t play contemporary and the luthier as nice as he is can’t seem to get strings to “bite” on a Floyd rose trem I mean it’s SUPER easy his skills are flawless he can initiate like the best but as far as getting strings in a Floyd to stay in.... well cut the call and let the coiled end and bite... he missed that day

Went to get some drumsticks cause I play at church Im a musical person ig, but not really so Ive never been before. I didnt know they had a bunch of stuff u can try out. They had what I was looking for.

Great selection. Staff is always helpful if you approach them. Prices could definitely be better. I dont like to have to haggle for a better price when buying from them, but in my experience there is always wiggle room.

Lets be honest, GC is the Walmart of music stores and many dont like GC for that reason. Ok, I get it.Being totally fair to this store, the staff is friendly and knowledgeable. One day not too long ago I went in looking for something very specific to fit a desire for a track I was writing. The staff was able to tell me there wasnt anything that would work out of the box but did give me ideas on how to get where I wanted to go. Ultimately I did pick up a couple things that day so I didnt get what I came in for but did get something I would need to get there. Win / Win in my book.On a different visit, kudos to Caleb for being helpful and able to get me parts I needed for my Strat.

Ive bought three guitars and two amps from them in the past year. John and staff are hard to beat. They already l starts l always listen to what I need and get me the best price. The warranty doesnt hurt, but given my research and the staff Ive yet to return something because it wasnt what I wanted due to their input, honesty, and reviews available online.

You guys are amazing!! Thank you for trying to keep me and my family safe and also for above and beyond customer service!! Also for making a 13 year olds birthday normal as possible back in March for me!! 1 of the best stores around PERIOD!! THANK YOU AGAIN, cant say thank you enough

If you want a guitar, keyboard or drums this is the place. Lots of choices which you can try out. The staff (although super busy) was knowledgeable and helpful.

Great if stephen trail hadnt of robbed me. Watch that one shes crazy for real