Would give zero stars if I could. I tried ordering invitations here because someone had recommended the company. They probably wouldn’t have if they would’ve gone to this store. The girl helping me seemed clueless the whole time, and turns out she was. I needed these out by a certain date and it was already going to take 6 days to come in. When i called on the 6th day they told me that she didn’t even order them for me and it would take 5 additional days, even though I had a confirmation email sent to me. I guess that means nothing. The employees at this store are lazy and don’t want to help their customers.

I needed a price gun for my business. The manager and employees were ver kind and helped me even though they were closing. I truly appreciate good customer service! Thank you!

Every time I need to print for my buisness this is the place I go bc I know they will do it right. Today a young lady named Rose helped us in the printing dept and Im convinced shes a multitask master, she was quick to help us with several printing issues (that were totally my fault lmao) and made sure we left satisfied while still managing to help others with just as much care and kindness. I hope shes there in the future bc thats the kind of service that makes you leave a 5 star review.

Staples is a good office supply store, with great products, but when purchases are made, here is some advice for you. Do not purchase the protection plan, as I did, it was a total waste of money. Bought a gaming chair, the protection plan gives a whole list of coverage, but they leave out plenty of fine print, and then you are just out money that you will not see a return on...

This is more for the company than this specific location. Found a monitor I wanted to purchase on website. Shows available at this location. Get there and after searching they determine the stock is unsalable and should not be listed. Order online, which states Next Day Deliver, although through the process it says it would be a Wed delivery, which is 2 days. Get the notification it shipped today, which is a Wed. Contact customer care and all they had to say is I should have checked the confirmation to see the actual delivery date. Go to the website and sure enough it still shows next day delivery, although mine is now on 3 days. Guess they dont care they a false advertising or inaccurate information. So if you want to know when your product is actually going to be delivered, you have to purchase the item, then wait for the confirmation email. Makes sense to me.

Ordered a monitor and had to call 3 separate times for them to abandon the order and refund the item 4 weeks later... Big waste of time.

Buyer Beware! Business, DO NOT get the Assurion insurance for your equipment. It is not valid for commercial use!I bought a Epson Workforce 7720. First, problem is they do not stay connected. You have to go through restarting the printer and I changed the port to force a reconnect. Finally after a 20/30 min ordeal you get it connected. I ended up getting another printer. I have only run about 50 sheet, mostly test pages while fighting the connection.Well, after a year of sitting in the corner, I decided to convert to a sublimation by using refillable cartridges. It worked great for about 15 prints and then the cyan caps came off the head. I tried to use the insurance to get it fixed or replace just to be told it is denied because it is being used for commercial use.I was not disclosed the Assurion insurance policy does not cover your equipment if your a business!Dont Waste Your Money for Insurance!

One star only because zero stars aren’t an option. First time trying out the color copy department. Clearly the older lady at the counter was having a rough day. Rude and snarky. I just walked out. She made some inaudible comments to me on the way out. I called the manager. He is obviously in her corner. I’m sure the color copies are great if you can tolerate the attitude.

I walked into Staples and I was not acknowledged at all. The lady behind the counter was helping a customer. I went directly to the copy machine where I needed to print some things. While I was at the machine, the customers had left and I turned to ask the lady behind the counter a question and was completely ignored. Another employee came over and asked her something and when he had a moment, I asked him if I could ask him a simple question. I asked him and then he asked the lady behind the counter for the answer. She asked a question out loud and I responded. She then came over for a few seconds and left. Another customer came in and she was helpful even asking the customer to give her a good review while stating her name was Pam. I dont care if associates are friendly, but I dont care to be ignored either; So I will be going to Office Max from now on.

Both Rose and Pam are wonderful. i do all my printing there. up there all time. great people working at that store

I have been here several time. Every time I went the place was low energy and poor customer service. They dont acknowledge you and act like they are doing you a favor. I like to support stores like Staples but this place will not get my money.

This is one of the worst customer friendly stores I’ve ever been too across the country.Printing service gave me some issues and they didn’t want to address the changes they could have made.Took a concern to the assistant manager and she got smart with me while she put her hands on her hips.Don’t expect to be treated like a valued customer at this location. It appears management has set the trend here at this location.

Staples advertises 1 hour printing but this location does not offer those services. My sister and I were just trying to get 50 copies printed of menus and programs for her wedding on paper that we provided (no assembly required or anything else unique or custom). The two individuals working at the printing station here were quite rude to us and they said they couldnt do it even within 24 hours, which seemed strange given that they seemed to be goofing off a lot when we approached the counter. The girl did advise we go to Office Max down the road - which was GREAT advice, the employees at Office Max were so nice and so helpful and they did a great job. Moral of the story - skip this place and go to Office Max! Its an interesting business model to refer people to their competitor instead of doing business at their own store but it worked for us 😂 Office Max was MUCH better and I would recommend them for all printing needs.

Amazing printing services! Very Knowledgeable and they are always there for me at a moments notice. I use them quite regularly.Just wish the old hours of operation would come back.

Pathetic! Only business in the store was at the copy center. One young person working it. Other team members throughout the store and no one assisted in any way. Line backed up several deep. Needed a specialized copy and she never heard of it. Called other stores and her trainer to assist her and no one returned her call to assist. I felt so very sorry her. Bad business!!!

Horrible customer service. Printing booklets for my job the general manager was on stated I could have my booklet stapled if I printed them out as the machine wouldn’t do it. He walks away before I am done and the supervisor of the print area acts like it is a crime to help anyone and when I ask her about the staples she says well he meant if we print them. No no he didn’t. I just spent 240.00 in the joint, guess what I won’t be going back. There is an office max closer to my house that I will be using from now on. If it was possible to give zero for a rating I would. Poor customer service.

I should have listened to the bad reviews here. They did not send me a receipt through my email so now theyre blaming me saying I cant get my full refund even though the cashier who had checked me out the previous day even said I paid in full. Now Im jumping through hoops trying to get my full refund. After I do I will NEVER shop here again! Their service SUCKS! YOU HAVE BEEN WARNED!

Our medical office does most of our business with Staples Online...but Drake at the Zona Rosa store made a great impression! Super service-and even let the UPS counter know that I was coming with a package to make sure was treated well.

If you don’t need printing, it’s fine. maryam in printing is a nightmare to work with. harsh, no customer service. if you have time to go somewhere else, you should.

Pam from the Printing/Copying services was super helpful.

Picked up copies and was just like I asked. Ready on time. Excellent staff.

Thesr people went out of their way, above and beyond any protocal. To find a way out of helping me with my return/exchange! Ill stick to Office Max/ Office Depot

Drove 35 minutes after calling to verify select sale items were in stock. Was told yes, 1of the items were out of stock. I had a coupon for the other items and was told I couldnt use them on the sale items.... again I verified this on my call to make sure I could. Im sorry I wasted the gas and should have just gone to my normal Office Depot where Im a loyalty card member.

Okay experience. Retail is all about service these days and you will be underwhelmed until you get to the registers. Not many people working the floor and those that are, are tied up stocking shelves or cleaning. The guys and gals up front at the registers though are friendly and quick!

Do not get prints here. Called to have several posters done in color. Rude emplyee started telling me about covid regulations. I see why the review stars are so low.

Well organized and stocked with a good variety of products.

I have to travel 35 mins. to get to Staples and it was 10:20. Their web site says they open at 9:00am on a Mon. Misleading advertisement! I couldnt wait & get what I needed because of an appointment. Very frustrating.

Terrible, rude customer service at printing counter, for no reason. Only one person working the printing service with no one else available in the store that can even help out. Copier/Printer always out of service, with no one around that knows how to work it or fix it.

I had bad customer service with Pam, she was not trying to help me at all , she also had a bad attitude.

Is it possible for one experience to warrant zero stars? The customer service was terrible, I talked to two emplyees and both seemed way too busy to help, but the store was completely empty.

Lots of items, sales, helpful associate.

The peeps there are very helpful and courteous

Premium Business cards look like hell. I think a group of high schoolers did em in class..I ordered black cards and they are a dark grey...dont recommend this place to anyone..

Unpleasant experience with a pickup order. Store manager wouldnt honor pickup order price! Drove 45mins for nothing! Customer service was more then willing to help at least.

Nice people. They had everything I was looking for.

Just your average Staples office supply store. Nothing exceptional, but if you know what you want it is an easy store to get in and out of quickly.

I love it is lauren crum

Had everything I needed and the cashier was friendly.

Oh andy is so coooool!!!

Staff told me they were too busy to check me out.

Courteous, helpful and polite

There are never any parking spots in front of the store and the select at this location is a lot smaller than other locations in my opinion. Staff is friendly.