Ordered a Ninja coffee maker online it was ready the next day, picked it up & was out of the store within minutes, very smooth. The coffee maker is great, keeps my coffee hot for hours, love it.

The level of Incompetence is pretty astonishing the phone department they will waste your time and they still do not know how or what to do I would highly skip and go somewhere else at least until they get proper employee training

Most employees have great customer service that follows you through your visit from beginning to end. Prices are very competitive. Weve always had good luck going here for our electronics

They had what I was looking for in stock. These kind of stores are like a foreign country to me, the staff was there to help. Usually finding help at a box store is hard, but not here. The store itself needs some work, especially inventory. It looked to me that most shelves were empty. Could use some help in that department, but at least theres bodies that can answer questions

We had an incredible experience of customer service & support this evening at the Kalispell Best Buy. I had a negative experience attempting to purchase an iPad Pro from Verizon, so I decided to see if we could get a price match at Best Buy. All 3 employees we interacted with went above and beyond to make sure we were cared for. The manager (Sammy?) was quick to approve the price match to obtain our business and the sales rep (who I regret I didn’t get his name—he was in a wheelchair) went above and beyond to make sure we were treated well and taken care of. Another sales rep who used the ladder to get the items was beyond helpful and kind as well. I also caught a discrepancy between how an item was advertised and how it rang up, and he immediately honored the lower price I had seen. After being treated really poorly the day before with Verizon.com I was absolutely blown away by how well Best Buy took care of us. And their reward was our $1700 purchase. My husband and I walked out saying “that’s how customers should be treated.” We were beyond impressed and will definitely be returning customers for any electronics needs for our family. Well done, Best Buy Kalispell.

I understand you dont have a enough employees. There is a lot of places without the staff they need and still operate just fine. To tell me you dont have enough people to go look for something when there are 2 of you just standing around out front and who knows who else inside, is pathetic.

We have never once been in this location since it opened and not received top of the line customer service. Since you can order just about anything online these days the presentation and customer service within a store makes a world of difference. We have always been offered assistance for all of our large purchased and assistance in store for even the small purchases. We would highly recommend a stop by to let one of the friendly employees assist you in your BB purchase !

We were looking for a new computer for our daughter, there was a sign saying check it at the front desk for assistance but no one at the front desk.I finally found an employee who told me he was already busy and to go to the checkout and and ask. So I did, waiting in line 15 minutes, only to be told to go to the front desk! Which I did, and finally someone came over, then I was told I would have to set up an appointment! All I wanted to know was if they had a single computer in stock! I was told the wait time would be 30-45 minutes to talk to someone.We left, went to Costco, had what we wanted and were offered help by several very nice people in ten minutes. So much better!

Wow lately BEST BUY has been a hidden secret for finding great appliance deals, they not only have had every product weve needed to buy but they beat the big stores like Lowes, Home Depot and all local appliance stores by hundreds of dollars. Replaced all kitchen appliances and they beat Lowes by over $500. Super nice customer service despite being short handed like the rest of the world. Thanks BEST BUY...we will be back for some new TVs and computers soon.

Anything I need in the tech field I go here. They have an employee in front to greet you and is reqdily available for any questions you have on where to find an item or to page someone to come help you with a specific item. They are always very knowledgeable and friendly. Quite often, I get techs who are very honest and will direct me to the right item that fits what I need, never trying to upsell me. I love that about Best Buy!

WORST store ever! Ive done a lot of business with this store I recently purchased a new phone for my daughters Birthday ordered the phone online to try and support my local Best Buy never again! We tracked the phone it showed delivered we went to get it they said the truck had not been unloaded....no problem I understand these are tougher times employee wise but like the previous review most are making it work just not this Best Buy. My wife and daughter went in day after her B-day to get it. Lots of confusion but she finally got to hold her new iPhone. They were told it would be 45 min to transfer old phone info so they decided to run some errands when they came back everyone avoided them they could tell something was wrong after spending another 45 min the store they found out while they were gone an employee sold her phone to someone else................REALLY? We even got an email from our provider saying are new phone had been activated. Ive tried calling the store locally its impossible to talk to someone what a pathetic business model then I reached out to Corporate I was told to compose an email and given a special email address that would get to the right people...NOTHING. Then I spoke to another who said I will 100% get a call back form someone within 24 hours....NOTHING, ZERO, ZILCH just like my chance of spending a dime in this store. So Awful lots of people standing around no-one willing to help.

I just purchased a new iPhone 12 Pro at the store in Kalispell Montana.Brett was my sales guy and I have to say it was the best service I have received in a very long time.He was polite, friendly, informative and patient.Thank you Brett.

Shelves were pretty empty when I was there 9/21/21. Other than that visit, the store has been well stocked and employees have always been friendly & helpful 👍🏼

Poor customer service. Sales associates had plenty of time to help a young lady and talk to the security guy, but ignored me. Didnt want to buy a Bluetooth headset that bad. Walked out.

I mean it was a best buy. Even though there was a check out line it was super confusing to go where we needed. We ended up going to customer service to check out when there was two employees just standing by the registers not doing anything. I personally dont think Ill be back, but this is only my opinion.

Woohoo! Every other place in town was going to be weeks or months to get an apartment size fridge, but this Best Buy had it in 3 days. Curbside pickup was a breeze and the team members were super friendly. Kalispell Best Buy is amazing!

Quite a bit nice stuff there some nice prices too so if you can usually pick up somewhere else a little bit cheaper

Shelves get sparce along with the help. Otherwise a good electronics store.

I bought a large, expensive speaker. They failed to tell me this company had a newer speaker that wouldve satisfied my wants n needs. That failure made them money but cost me, the customer. Now I have a huge white elephant. They cared only of their bottom line not the customer. They suck.

Only open for online pickup, if I knew what I wanted I would order it off Amazon. What a waste of space.

Great covid best buy experience yet! Friendly yet distant all mixed up right!!

The workers were super friendly & the service I got was quick.

What they said I needed was wrong .did not work I drove 60 miles round trip. Thankyou for your vast knowledge

My phone locked up on me during our vacation. The gentlemen who work here were the only ones who could help me!!!! Thank you.

I love how they have best buy set up right now. You walk up and let the person outside know what you are looking for and they get a staff member ready for you. The staff member meets you inside the doors and walks you to what you are looking for and assists you with everything then you go pay at the counter and leave. It was great. The staff that helped me were great and I was in and out of there so fast!

Well stocked in phone electronics. We needed a cell signal booster for the car, and the options matched what their website said, which was key! Service was ready to help but didnt hover. We were in and out in 10 minutes. Perfection in shopping.

Looking for something specific which they did not have. In fairness no one else carries it either.

Great selection need a best buy in Helena Montana

My laptop stopped working around 6 months after I bought it. I did not buy the warranty and did t realize there was a manufacturers warranty so I put it in a box in my closet. I eventually decided to bring it in to see what it would take to get it fixed and that’s when the clerk said there was 7 days left on the warranty. There were some minor issues with communication but the manager ended up covering the $700 repair. We got the computer back and turned it on to find lines on the screen around the edges. I went in to find out if they would do anything and the manager decided to just to do an exchange! I am extremely happy with this store and greatly appreciate the manager and the superior customer service!

Great place to find also international SIM cards.

Absolutely the worst shopping experience I’ve ever had. Went in looking for a computer monitor. Displays are in 3 separate aisles, stock is not located near displays, stock that is located near displays is not the correct stock. Horribly managed, no excuses for such bad retailing.

Get everything you need and great gelp

Customer service was impeccable. Got what I needed rather quickly and efficiently. Will definitely be doing more business there

My dad had to return and exchange some stuff and the customer service lady made it super easy.... much appreciated since my dad is 85!

They dont have that great of help with dishwashers. Nor do they have much inventory.

Went into your Kalispell location to order a Washer/ Dryer set. Having found a set costing over $3000 I noticed 2 associates talking amongst each other so I asked for assistance. I was promptly told I would need to make an appointment to get customer service. At the front of the store I was told someone could help me in 35 minutes!! Ridiculous, took my money to Sears instead, thanks anyway.

The young man who helped us in the printers section was very knowledgeable. The one we wanted was not in stock, so he ordered it for us and it arrived the very next day! Well be back for sure 👍 😉

We just bought a 55 Sony from Best Buy Kalispell. They delivered it today and the Geeks were the BEST! Courteous, fun and real clean! And the TV is WONDERFUL! Thank you all, Merry Christmas!

I really dont know what this Kalispell Best Buy is like...BECAUSE IVE BEEN ON HOLD 38 MINUTES, just trying to ask a human being a simple question. Our country is screwed if this is how customers are treated. Voicemail and AI and no apparent concern for the customer.I am returning the computer I purchased. If I cant expect a simple phone call to be answered, why would I want to give these box stores my money. I will shop with my local downtown computer guy.

It was a little far from where we were staying but we called ahead and they confirmed they had the adapter we needed to recharge our camera batteries (apparently ours got left behind), so we stopped in and they actually had the item at the door waiting for us when we arrived. The cashier even let us know to check and make sure it actually worked properly with our batteries like it said it would and that we could return it if it didnt (it worked with the batteries for 2 different cameras!). Best service Ive ever had at any Best Buy or other electronics store ever. Very helpful staff and a nice clean store.

Staff has always been very attentive whenever I am browsing the store. The sales techniques are good and not overbearing. Theres no Magnolia section - it would be nice - but that isnt the stores fault.

Waste of time. Do yourself a favor and Shop elsewhere. Waited over 3 weeks for tv I had prepaid for, only for them to cancel my order 19 days later without notifying me of the cancelation! Beyond frustrating

Love the location of the store first of all. The staff was was excellent, they helped me with my item, they had great attitudes and are extremely nice

Most unhelpful staff won’t get out of their chair to show you where something is, then they lie about their stock because they don’t want to check.

The person at the front desk was helpful, but they had nothing in stock which is frustrating.

Staff is very friendly and knowledge. Always have had great service hear, and returning items is easy.

Takes over an hour to get anyone on the phone. Store hours make it difficult for people from out of town to get shopping done. Good service just hard to access

Love the people that work there.They are very helpful.

Good help is hit and miss there

I walked around this small store for 40 minutes before anyone asked me if I needed help, at one point I was standing next to 2 employees visiting with each other but didnt seem to want to help me. When finally I was able to get someones attention they were very knowledgeable. Because of this pandemic there werent even very many people in the store so the fact that no one really wanted to help me was a big disappointed.

Used the buy on line, drive up, and have it delivered to your car for the first time.So easy and convenient!

Very amazing team even threw a 3rd party. Buyer. They still. Had it together. Anything 3rd party is not easy. When it comes to. Corporate companya. Im impressed thank yoi

At Geek squad they ruine a perfectly good hard drive to sell you one. Its all about the sales their

Friendly. Helpful. Dont call the toll free number. You go into cyberspace. Waited on hold for 30 minutes twice.

Sales associate mete at the door, asked what I was looking for and led me straight there. Made a suggestion based on another employees experience with a particular product. Instant sale. 10/10. I might have gotten a better deal elsewhere but I doubt anyone at walmart could have done better and I would have had to wait for someone to unlock the case.

Awesome! AJ was an awesome help. Highly recommend.

Good Service, Specially their GEEKS

Ridiculously long wait time to get someone on the phone - weve had an ongoing problem with an LG TV that is supposed to supported by Best Buy/Geek Squad and tried to get them a few months back and gave up after a 30 min hold time. It took me > 45 minutes to get them to pick up today. Really unacceptable.

The help is very knowledgeable in the items they sell

Exceptional Personal Service, Phill was knowledgeable, helpful, and was courteous to everyone who interrupted the patient man. He helped me buy and set up my new tablet and new phone. Phill made my experience one to tell Everyone about. Thank you Phill and Best Buy.

Bad customer service, dont want to sell anything, sent us out the door in fact

Went to buy a new t.v. The greeter at the door was prompt an courteous. He called a female associate to help us out. She was RUDE and acted very immature. We should have walked out and gone to costco across the street. Next time we will. No, there wont be another next time.

The workers are very nice

Very good

I am a youtuber and when I need better equipment for my setup, I go to Best Buy. The people working there are super helpful and kind, helping me pick whatever Im looking for and giving me the pros and cons of the item. If your looking for basic to advanced video equipment, this is the place for you.

Got a new car starter in my truck. It works great and now I wont be getting into a cold car in the mornings during winter. The tech Josh was knowledgeable and quick.

I was having Greek squad help me with my computer that crashed. Even though there was a mess up on scheduling, they still got me in. And instead of having to wait 3 days they had my computer ready for me early the next day. They were super friendly and helpful. They answered all my questions.

Tried calling the store several times to check on the cost of an item, they never answered. This isn’t the first time having this experience at Kalispel Best Buy. They suck and don’t answer their phones...

One of the most awesome places you can ever visit in Montana

Friendly staff Excellent Car Audio employees. Able to share information to help one troubleshoot issues with car audio

We got good service at first then we got to check out and the person there was very rude, thats all I will say.

Ordered a Zoom P4 and mic for curbside pickup. Four hours later, nothing. Go inside, first clerk tells me the order is being held because of payment WRONG! (it was debited already and I had paid receipts via email)So I bypassed him, but other clerks could not find my items that said were available for in store pickup.I returned an hour later, and the manager straightened things out.

This Best Buy is the best! Had an issue with a recently purchased smart phone,( purchased at another store), Store clerk took care of it right away, problem solved in about 5 mins, no charge this time, thank you Best Buy!

Helpful staff, great selection!

Super helpful staff

Had an extra charge due to a purchase and subsequent partial return and partial cancellation of an order. It took over 2 weeks to be refunded the bugs charge to my card. However, the in-store reps have been great and ultimately resolved their error.

Good prices and curbside service

Other than their high prices, they are great. They seem to have everything a person would want.

Staff was friendly from start to finish. Grateful wasnt constantly being hovered over by emplyees this time. Good experience.

First time using curbside pickup, purely due to this silly beer-virus. Website to order was easy. Emailed instructions were clear, and the collection was quick and easy.

The Geek Squad is very nimble minded and able to solve my issues with computer, cell phone, computer, and Fitbit! Thank you

Clean, great service and very helpfull! They always help you find a great deal and better prices.

Techs arent very familiar with merchandise, but friendly for the most part. Prices are fair.

Good staff service found the product needed after searching other stores . Thank you Best Buy.

We purchased a GE over the stove microwave with installation from Best Buy in Kalispell, MT, on July 25, 2020. They scheduled the installation for August 4, 2020. We were then told that the 3rd party installer, quit and the soonest we could have this microwave installed is sometime in December. We paid up front for the microwave plus installation and have out of town guests coming to stay with us soon. This is very poor service and very unprofessional. We have used Best Buy in other states for years and never had such poor service. They had promised to call us yesterday but we received no call. We had to call them today and the person we spoke to, Michael, seemed very unconcerned and pretty much brushed it off as it was not his problem and stated he had no control of installation dates. He said the new installer wont work for them until August 17th and he could not find another person to install our microwave. We will be going into Best Buy tomorrow to request a full credit on our account. Very disappointed with this Best Buy. Wont be buying products from them in the future.

Super helpful staff!

FairNo one was around to answer my questions.I had to walk back to the front of the store and ask the young man who was by the doors for help he did help me with my questions.

Friendly, knowledgeable staff. Truly professional.

I went there when it was extremely busy and in the middle of a pandemic. Dispute that every staff member I encountered was kind and helpful. I. Particular AJ went above and beyond what I asked for. Will be returning

Not a bad store.

You know it. Its the best.

Always so expensive compared to other retailers but they are well stocked

Helped me get a GoPro setup and stayed a little late to show me how to operate it. Very helpful!

Bought something online that I decided not to keep. It was the easiest, hassle free return I have ever made!

Good friendly service. Poor in stock selection. And cable prices way too high.

I had an amazing experience with one of the supervisors at this location. I bought a camera 10 days ago and realized days later there was a small blemish on the camera sensor. I brought the camera in thinking I had to return it and the manager was very kind and helpful. She cleaned the sensor to my camera and ended up not charging me for a cleaning kit. I am one happy customer!

Has gone down hill on a lot of things so cant find a lot.

Always the best price and service!

Friendly, clean, helpful/knowledgeable employees

They dont have chromebook chargers