Very good customer service, they helped me with printing a shipping label on site and even taping my box.

Went in, no other customers there.Was told I needed an appointment for fingerprinting services.Excuse me???.....no one is there, and 2 employees doing nothing, but they couldnt help me? Got it.Update: went to the other store....they were very nice, so I changed my rating.Shouldnt turn away customers though, and make them drive across town. Prob will avoid in future, just for that reason.

I visited the UPS Store on Saturday, January 9, at about 3:15. There were five other people in line ahead of me. I expected a long wait, as only one UPS agent was working the counter. However, the agent seemed to be totally focused on handling each customer with courtesy and efficiency. When I was served, I received the same expert treatment. I didnt get the agents name, but he was certainly an asset to the UPS Store.

Hello, just wanted to give positive feedback of a positive experience with Nikki from the Franklin store in JC. She helped me print and organize documents; is very professional, customer friendly, knowledgeable, and goes the extra mile to ensure customers have a great experience at the store!

When I was here in November 2020 the UPS person went above and beyond to help me work with my i-phone, printing data to the printers and sending a package. EXTREMELY helpful, professional and friendly!

The BEST PEOPLE. Terri K. Is awesome. Mentioned how I love Daylight Donuts Pinecone and she surprises me with two! William and Shelly are great as well. We have had a box here for 18 months and the service has always been top notch!

I went in to send a package and the service was horrible. The employees should learn about the systems they work on! First she put in the wrong amount for insurance, then instead of just changing the amount she canceled the whole transaction and refunded the money (which already was charged to my card) and said it would be easier this way.... REALLY??? She claimed the money goes back on instantly. Which sounded strange but I figured she knew her job. (Anyway the money does not go back in immediately!! A refund takes a period of time!!). She tries to do the transaction again and it doesn’t go through. Not enough money left on the card. Then she asks me to call my bank!!! I call the bank and they confirm a refund doesn’t go back through instantly as she claimed!! ALL OF THIS BECAUSE YOU COULD NOT SIMPLY GO INTO THE SYSTEM AND CHANGE THE AMOUNT FOR INSURANCE!!! I ended up having to take my boxes back to the car and back home!! It is now the next morning and the refund still hasn’t come through!!! Then to make things even worse, when I look at the receipt i was charged $171 but only refunded $137!! She charged me for the boxes but never refunded me for them!! THIS IS CRAZY!!! I still have to go back again!! Such a waste of time!! Such incompetent workers!!! I’ll never go back to that store!! I don’t suggest you do either!!

Had to drop off couple tablets from work, and Terrie was awesome! She was working alone, and had 3-4 customers under control. She was wonderful, and always kept a smile on her face. Thats A+ service.

I really had no idea what I was doing going in and the staff was super helpful and friendly. Terrie made the experience really easy and comfortable for me! Couldn’t have asked for better service

The folks at this store are always super speedy and do and EXCELLENT job! Erica is awesome, she has helped me print many times and is always very professional and does an exceptional job!!! I’ve been to lots of UPS stores (I do a lot of printing for my business) and this UPS has given me the best experience. They have fair prices, good work, and wonderful service!

My visits there have been quick and friendly.

Professional and helpful staff that made my recent visits quick and easy! I walked in a needed something printed in a hurry, and Terrie took care of it and had me on my way in no time.

I get taken care of every time I walk in this store. They are always nice, attentive and timely. This is where I always go anytime I ever need this type of service!

I am from out of state and I called for a mobile notary and they were able to comply. I spoke with Erica several times, called her again and again asking questions and she was very nice and helpful each time. She was able to do everything I asked all the while with a great attitude!

I was in a pinch when my printer ran out of ink, and I needed one single print on regular 8.5x11 paper. I saw that my local UPS store was open for another hour and a half and knew that I didnt need to look further. I called just to make sure they knew I would be sending a file and said it was one sheet of paper that I needed printed on before close. The person I spoke with sounded disgruntled and said that the machine was shut down for the day and offered no other assistance or suggestions. I was incredibly perplexed that they could not print one single 8.5x11 with 1.5 hours left open (and with me offering to email the file). The customer service was so poor that I am compelled to write a negative review. It should be noted that I once called ahead and asked if an entire portfolio book for an interview could be printed the same day at a UPS Kingsport location, and they not only took care of me but wished me luck in my interview. What happened at the St. of Franklin location was unacceptable, and I hung up the phone feeling as if I was lied to by the employee who sounded ready to go home for the day. Even if it was true that no machine could operate until close to print one sheet for me, the way it was handled with no suggestions or alternatives offered was enough for me to never patronize this location again.

The staff are very helpful! I was able to get in and out quickly.

Thank you very much .. I do appreciate the help with my package .. Im sure Bose will appreciate how its secured .. Thanks againVery helpful and very friendly

Easypeasy!

Kaitlyn at the UPS store was unbelievable. She made me feel very welcome and her customer service was 2nd to none. I will always make UPS my first choice for shipping services!

The manager or owner in the location was rude, no customer service, it seemed like he hated being there, may be if he was nice he would get more business.He said he couldnt notarize my Green card for my I9 and wanted to change my start date in I-9 to the date I went there which is illegal in the first place, I told him you have 3 days after start day of employment to get it verified, still he insisted on putting my start date as the day I went to get it notarized.Notary service is available based on owners time not based on what the customer wants, he mentioned I am only going to be here till 12, if thats the case please advertise saying Notary based on my own timings.

I came in with a question and they were VERY helpful. They even helped me walk out with a great price for shipping my packages. Awesome ppl and awesome service. I’ll be back to this location in the future.

So last week i came here right before i had to go to work. i was in a rush. and alaina helped me. she was super helpful and polite and got me out of there quick. really nice store!

For my business, I have get things printed on the fly. The wonderful people that work in here always treat me like a friend! Would always recommend!

Always have a good experience at this store! Very quick and helpful whenever I need to send a package or print something!

I love this store! Especially the people in it! I have a great experience every time!

Its fast very friendly very informative alaina is a real good representative of the UPS store smart and quick with getting the results you are looking for

Great service and friendly staff. I usually find shipping packages to be cumbersome but they made it quick and painless. Thanks Alaina :)

Employees have no customer service skills at all. I have been going for years and I am treated like I have never walked in there before. You should be treated like they know you from the first day. Not going here any more, dont care if I have to drive farther.

Quick and professional print services. The staff was very helpful and friendly!

I received good service the staff was very informative I would definitely recommend this store .

I brought in my book for return packaging and the two packaging slips. The worker looked at me and rudely told me I needed to fold my packaging slips in half to only show the label. I paid for packaging and shipping....but isnt folding the paper for packaging part of their job? It isnt difficult to fold a paper for packaging. As packaging IS their job.

Staff is amazing and i couldnt ask for better from the whole experience.

Purchased shipping labels online via main UPS website but was unable to print due to internet outages. Printed at UPS Store and they wanted to charge me to tape the labels to the box. They wanted to charge $29 for a single box without shipping, ended up purchasing the same sized box at FedEx office near the mall for $10.

These are great folks. They always always always come through for me in a pinch.

Great staff & speedy service! Will be back 😁

Asked to print 14 pages of a black & white document, was charged $8 for computer use. Then was told it would be $10 to ship a package that had been before quoted at $4.10. The worker was friendly but not helpful, especially when they saw that we were confused by the charge that should have been $.10/page turn into $8. Wont be back.

Service was fast, friendly and great!

Staff is always helpful and friendly.

They are nothing but rude people here .not helpful at all .

The lied to me about the delivery date so that I dont go to another store.

Great service.

Poor customer service