Drew and Dylan were exceptional when it came to my car purchase. Very convenient, worked with me in all I needed, so courteous, made me feel very comfortable which to me is very important especially when purchasing a new car. Your dealership is very lucky to have them both. Cashier ladies were very nice as well. Truly will recommend this dealership to all I know for their car purchasing. Thanks again!

I am so pleased with my trade at Duval Honda, Kevin Was absolutely amazing and Mitchell as well. I needed to get into a bigger vehicle without going up in my payments. They made it happen. Thank you Kevin, it was quick, simple and always a great experience. Mary

Had a fabulous experience here with Beth as my salesperson. She was knowledgeable, professional, and attentive! The reason for three stars instead of five is the fact that I had to wait over ten minutes before I was even ACKNOWLEDGED despite the fact the place was not busy and at least four different people walked past me and I stood directly outside the sales office. I dont know if they thought I was with someone or if I looked too young or casual or what. I was on the verge of walking out had Beth (Mendez) not spoken to me right as I was reaching the end of my patience.I was told on more than one occasion that they dont work on commission and maybe thats why no one was eager to help and just let Beth do all the work because she was helping with a couple of people when she stopped to ask me if I was being helped. There were definitely other people around that could have at least spoken to me to let me know someone would actually help me.As for the numbers/negotiation, there was none. Duval Honda has this straight forward pricing policy where the price is the price. I kind of love and hate that. I like it because its quick and easy but I hate it because I know (from selling cars many moons ago) that there is room for negotiation. Also, Im a Veteran and at other places that carries some weight and additional discounts; here, I wasnt even asked. I was also interested in either a lease or straight up cash and there werent really any significant cash discounts.Regardless, I ultimately did not end up buying from Duval Honda, but it wasnt because Beth wasnt a stellar salesperson who certainly should be recognized for her amazing work. If they truly arent paid on commission, she should be getting a spiff or some sort of compensation for her hustle and hard work. And if youre going in to look for a car, ask for Beth! She really was amazing.

We bought our car a little over a week ago & had the best car buying experience weve ever had at a dealership. From test drive to driving off the lot in less than 2 hours. Weve already recommended Ken & Duval Honda to friends. Well definitely keep Duval Honda in mind for our next car buying experience.

My experience was terrible I had my van towed in for repairs on friday 10/1/21 picked it up Monday 10/4/21 I paid for the work that was done went out to my van and it was on E no gas with the gas light on when it was towed in it I had a half of tank I confronted the associate that was basically responsible he gave me a I dont care attitude so I went in to talk to a supervisor that when the same guy came up to me and nonchalantly gave me $25 and told me that it was a circle k a couple of miles from where we were at my van was on e it was below so that was no way I could move that van I was forced to go home get the gas can put gas in the can and come back and put gas inside of my van the same guy nonchalantly walked away as he seen me putting gas in my van never asked was I okay did I need any help I was never offered a ride to the gas station it was just as if here is 25 bucks disappear all of this caused me to be late picking up my kids which are elementary age kids

Ken made buying my Ridgeline a pleasure. I had never purchased a car online, but the team at Duval made it easy! A couple calls and texts along with a wire transfer and the next day, it was delivered to my driveway! Wow! I recommend this dealership without reservation!

I had a wonderful experience at Duval Honda! My salesman was Nicholas and he did a great job. Went above and beyond. One thing that we did like was that money really wasn’t mentioned until the very end. He gave us his 100% attention and did his best to make us happy all the way around. He even answered questions for me when he was off the clock. I had lost a charm that was sentimental to me and he did his absolute best to find it and thankfully it was found. I will definitely be buying a car from these guys again.

If youre looking for a Honda, do yourself a favor and go see Ken or Beth. They will take care of you and give you the best price in town, hands down! My wife is super happy with the sales and finance department, believe me.

Fabulous support in obtaining a hard-to-find car and actually delivering it to my door.

Service very professional and efficient, BTW I did not have an appt., being that I was from out of town and went to your dealership because of my vehicle not starting that morning. I am so grateful for the service I got and want to give Kudos to the associate named Jennifer which was so kind and understanding. Thank you

My experience began online, where I saw that Duval Honda had a short period of return for used cars and then a period of warranty that would cover a number of issues. This made me feel confident in buying a used car from them. I went into the dealership and was connected with the agent who had previously called me after my online inquiry. She was very friendly, very professional, and really went to lengths to make sure that my car buying experience was a great one! Beth is an outstanding agent and I would recommend everyone go to see her for a great used car. Due to a divorce, my credit was pretty bad but Duval Honda did a lot to make sure the car could be financed. A month after Ive bought the car, I still love it. Ive taken a long road trip with my car and it did great. I feel like that this car is going to be a great car for me for a long time. Thanks Duval Honda for having a great car, a great agent, and a great car program. Yall go see Beth!

This was a tremendously pleasant experience, from start to finish. My salesperson, Mr. Vergara, was very nice, very accommodating and very easy to work with. The vehicle I was initially interested in turned out to be unavailable and Mr. Vergara was actually able to put me in arguably a better vehicle. I am very, very pleased at the entire transaction. The entire staff was exceedingly pleasant and making a purchase from Duval Honda was one of the best decisions Ive made. I HIGHLY recommend them!

This is a review of Duval Hondas sales for a new Vehicle.The images below are of my new car. I will have to say that Ken Cogburn has got to be one of the nicest and straightforward sales people I have ever met. I went to many dealers in Jacksonville, St. Marys, and other Northern Florida dealers to hunt for a car. All of them were not giving me the information I was asking for. How much will this car cost?. Other dealers were not answering that. Without any hassle or anything Ken texted me just stating, It will cost this much but, let me see if there are any discounts available and just went through a list of questions. Not only this but, most of our deal was discussed via Text! I let him know that text would be easier to discuss and he worked with it.I CANNOT STRESS THIS ENOUGH. Duval Honda is the best dealership I have dealt with. Once I need my car serviced, I will review that side of the dealership as well.

We had great experience with Kevin the sales man. He was very authentic and honest about the price. He was knowledgeable, answered all our questions and addressed all the concerns. Definitely recommend him and Duval Honda.

Great, honest treatment and a great car and trade in value. Zach is a great manager and Kevin was a do everything sales rep. 4 cars from the group and sure to be more to come.

David was fantastic in helping us get our car at a great price. No hassle, no extra costs or fees everything was up front and we really appreciated everything he did for us.

This is the 5th new car plus 2 used cars purchased by my family l, extended family, and friends form Kevin Betancourt. Always the best! He is not only very knowledgeable but makes the whole process a breeze. Thank you so much!

5 Star for this Honda dealership!!My husband and I went on line on Honda site looking for a new Honda Accord sport. We loved the Red and Pearl white. We have a black Honda right now so we wanted a color we never had. Drove to a dealership not far from us in Georgia. Oh my it was not a good experience. Her unprofessional attitude I could no longer take so we came home!!Then my husband says we may have to look in Jacksonville in couple of areas.Within an hour we get a call from Colin at Duval Honda. He was so accommodating and happy to help us out in any way he can. Calls back in an hour with what he has and we made appointment to pick up our new car the next day!ThankYou Colin so muchI love love my new car!

My experience at Duval Honda @ Cassette Ave., Jacksonville, FL is ALWAYS great! No reasons at all for complaining! Everyone is so friendly, helpful & thoughtful of me as a customer.Thank you!Diana Rigdon

Awful customer service, staff looks unprofessional, dealership is grungy. It was apparent that since warranty was involved my business was secondary. Spoke to the service manager who carried a poor attitude. True customer service is lost at this establishment. Just bought a Ridgeline brand new 2 years ago. I sure was treated good then.

Had my car serviced. Attentive and expedient. Appreciated the car wash/vacuum

They dont start an oil change until an HR and a half AFTER my appointment. Wish places would stop over scheduling. It was pleasant that they quickly vacuumed and washed the car.

Highly recommend Duval Honda! Stopped in to check out a Honda CR-V I saw online - had a Toyota RAV4 but due to some issues theyre having with the 2019, 2020 and this year, I was curious about the Honda. Sean Watkins was our Salesman, he brought the CR-V around, after a quick test drive and getting my car evaluated we met Billie Brown (Sales Manager), he crunched all the numbers, we drove out of there with a Certified Pre-Owned 2020 CR-V. Buying a car at Duval Honda was truly a stress-free transaction. Sean was great to work with, he is such a pleasant person, really tries to get you the best deal. Duval Honda does not work on commission so they really do look out for the customer. Living almost 90 miles away we never considered going all the way to Jacksonville for a vehicle, due to a doctors appointment ended up getting a great car and having a really good experience. Highly recommend Duval Honda!

My husband made an out of state purchase, in addition to trading a vehicle. One of the things he made clear during conversations with Ken at Duval Honda was that he didnt want a truck with any damage. He was assured there was no damage and that the truck had a clean Carfax. Since we were buying this truck out of state, we relied on Ken. The truck was delivered to us in Georgia and we would have given 5 stars for Mike the delivery driver.It was raining the day it was delivered and we had to wait until the next day to take a closer look at the truck. We made an appointment for the truck to be cleaned and detailed. When we took a coser look at the truck, it was clear there had been paintwork. If we were able to see it, we wondered why Ken didnt see it. Especially since we relied on him during the purchase process.We called Ken and explained our concerns. His response was I dont know what you want me to do. He first said he would let us speak to his manager and then said he didnt want to catch him off-guard and would bring his manager up to speed and have him call us back. Im sure you can guess, we are still waiting for that call.We understand if theres nothing that can be done, but customer service 101 - if the answer is no, help me understand why.

My whole experience on my purchase 2022 Honda Civic was the BEST!! Everyone was Awesome especially Ken Cogburn the BEST!!! You will not regret going with Duval Honda ….. ask for Ken the Senior Sales Consultant 🙂

It is extremely refreshing to know that a company does business with the utmost integrity...you guys are one in a million!

Great service!! They have helped out my girlfriend tremendously and then extended the amazing service to me when I needed help.

We were lead to a great sales person who knew just what we were looking to buy. With no pressure and tons of patience helped us get the absolute best vehicle at a perfect price.

Great customer service from Ken. I would recommend anyone going to purchase a new car to go see Ken and Only Ken!

Had an oil change on mynew 2016 Kia Soul; it was done very professionally and had it washed and vacuumed on top of all that. Very pleased.

If you’re buying a car from this dealership do not get the service plan. This dealership takes 4 hours for an oil change, doesnt bother to call when they’re done, and the advisor will leave for the day without notifying you. I called to check on my car twice and the woman on the phone stated she would email my advisor even though I had dropped my car off 4 hours prior and I still never heard back

My Car battery went bad and it was within warranty period. I had to book another Honda dealer to fix it and all I asked was a receipt for the battery which I purchased from Duval months ago. But they gave me a receipt without letter head, which was rejected by other dealer, now I had to pay the full amount for the new battery. Well done Sir. Honda is also disappointing me.

Kevin helped made my car buying purchase excellent and smooth and I was great full for all his hard work helping me leave with the car I wanted

Honestly they are dirtbags. Will have you buy a car. Promise you warranty for this and that. You will never get any of the “guarantees” out of the warranty. Will try to hide fee after fee and hidden subscriptions in your contract. Pathetic greedy people. Please. Please. Do not buy here.

The process was super easy and completely stress free. David Vergara is absolutely amazing. He got me in the the exact car I wanted. I would definitely recommend him and Duval Honda as the place to buy/lease your next vehicle.

The staff here is very friendly and very helpful! They had answers to every question and made absolutely certain we were satisfied with our buying experience. I got my first car from here and I’m in love with it!

I had an amazing experience getting my car. I looked online called and told them what car I was looking at and had it ready before I even got there. David Vergara is amazing! He was soo helpful had all the details about the car and really wanted to help me get it. He also gave us a great trade in for my brothers older car. My dad recommended David as he helped my mom get her car. I would definitely recommend david as well as if I ever need another car Im going to him.

Elio was so helpful from start to finish and really made this experience pleasant on buying a new car. Will be back if we ever need any more vehicles just based on how awesome he was.

I took my old civic to Duval Honda for maintenance and received excellent service. Mike was professional, polite, explained in detail what was needed for each of my cars needs and provided shuttle service through Lyft since my car needed to stay at the dealership overnight.

My recall experience was great. The ladies at the service desk were patience and very helpful with working around my schedule. Now all our experiences were damn nuts.

I was very pleased with the customer service that I received from Greg at Duval Honda. He was very attentive to my needs. He had me in my new car and on my quick with no problems. He said he would have me riding if I came in and he did just that. Thanks alot Duval Honda.

Elio was a fantastic salesman, worked with me and got me the best deal possible. 10/10 would recommend

I had many cars over the years, this is my first Honda, service really needs improving, at Honda on every level.

Dennis was excellent...Had me in out fast. Happy camper.

I had the pleasure of working with Mike in my first service appointment. He was professional, kind and knowledgeable. He even worked with me when I had to take a few work calls as I waited for my car to be finished. I look forward to many more visits. Thanks!

One of the best experiences I’ve ever had with a dealership. Told them what I wanted and they went out of their way to make it happen and had everything ready to go when I got there. Only spent 30 minutes at the dealership and I was out. Thank you David and Kevin! We are very happy with the new odyssey.

I was in and out of the dealership within a 3 hour window. The staff help put me in the car I asked for with no problems. Was better than coggin honda

The sales department of course is wonderful they are trying to make the sales but for me its after the sales is made determine if you get repeat or return business. Service department at Duval Honda is terrible the service consultants to be more specific at times being flat out rude and not at all concerned about the issues you may be having with your car. Receiving similar experience from 3 different service consultants suggest a deeper issue in the service department

Listen I’ve worked for dealers and I’ve dealt with dealers for a long time now, the guys and gals who work here are some of the best I’ve seen, they don’t treat you like your another sale your treated like family and they do there absolute best to cater to everything you want without making you think you can have a vehicle that you truthfully cannot, they put in the work and go to bat for you and for that I’m very thankful for them, as far as salespeople go Collin is one of the absolute best if not thee best I’ve ever dealt with, he is an amazing stand up guy, very knowledgeable, very understanding, very patient, just an overall swell guy threw and threw and very transparent about everything from beginning to end! The financial team are amazing as well! They definitely put in the extra work to make sure you can achieve what you truly want! The overall experience is amazing with Duval Honda, this is why we have gotten 5 vehicles threw them and will continue to do business with duval honda, you’ve earned life long customers. Thank you Duval Honda.

I had a great experience at Duval Honda when I purchased my new SUV. The sales associates Ken and Jordan made me feel confident in my purchase. They were very helpful with choosing the best vehicle for me. They made me feel welcomed when I first arrived and made sure I was satisfied before I left. Duval Honda has been the number one dealership for me. I truly had a great experience. I recommend Duval Honda for best customer experience and reliable vehicles.

Colin was wonderful! Contacted me immediately! I went out of my way to go to this dealership, due to their stress free pledge.

Awesome service ! Theyre the only one that i want working on my car

I went in to look at pre-owned vehicles, and had a very helpful salesman. Elio was very helpful & patient as far as getting the information for me on the vehicle I had shown interest in. Would definitely recommend.

There service is impeccable, ALL around. I’m so glad to have done business with Duval Honda. No sell schemes and they are very quick to address my issues in a very professional manner. There customer service is my FAVORITE!

My experience buying my car was great. I did not go in expecting to buy a car and worked with Bob to buy my 2021 Honda Civic. I originally had a 2017 Honda Civic and got the same car in a 2021 car I absolutely love my car. I will forever be a Honda customer.

Dealing with Kevin B and the rest of the Duval Honda team was an absolute delight. I will absolutely purchase my next vehicle from them.

Duval Honda did a great job on getting back with me about my inquiry and was able to drive away with my brand new Black Edition Ridgeline... thank you Colleen for all your help! Specially for helping out issues I came across, as little as knowing how to program my keys with the system... it good to know! 👍

Ken Cogburn was thorough and accommodating. We completed the paperwork on line and he delivered the truck to me! Nice experience.

I’m so excited, first let me explain in 2019 i bought a Honda Odyssey but they didn’t have the color i wanted...So i get this letter in the mail (Now it being 2021) to trade up my car which i thought would be to soon but no way it worked out excellent especially with my salesperson i had...I actually was able to get a 2022 with the color and opinions i wanted...I’m so so so happy with Duval Honda...I’m a customer for life.

After a couple bad experiences with other dealerships in the area, it was a pleasure to be able to work with Colin here at Duval Honda. I emailed inquiring about a vehicle on another lot on the other side of the city and he got the car over to their lot for us to take a look at and ultimately buy. Trading in our car was great too. Definitely got more for our trade than we expected. I would HIGHLY recommend visiting this location or any of the Duval family locations if you are in need of a new car.

Always great service and work performed is top notch.

Very friendly personnel. Flexible and found a great deal that worked for me.

I love love love my Honda. I fell in love from the very first day I drove it off of the lot in 2017. March 16,2021 My family and I were rear-ended at a red light. Sitting, waiting for the light to turn green. The other driver was going 55 to 60 mph. Then hit us again. I never realized how well built my car was until I took a look after the accident. My Honda saved me and my familys lives. I will never never buy anything different. Worried about what in the heck was next. I called my the person who sold me the car from the dealership. (David Vergara) He made me a priority from the very beginning. He explained, with the gap insurance I had with Honda prior I would be okay. David, Dylan and his team took care of everything for me. What a great group of guys. Even though I had to say good by to Cleopatra (the2017) I am so very lucky ,and so happy to have my 2021 Honda Sport. They made it so easy for me. I am truly blessed. I still cant believe it. Thank you David Vergara. Thank you Honda

Ken was a great salesman. I love my new 2021 Honda CRV!

Drew was probably the best care salesmen I’ve ran into ever. He wasn’t pushy at all, made me and my fiancé feel very comfortable with our shopping experience and not pressured, super informative, superb customer service. My fiancé was the one shopping for the car, and she was extremely impressed with Drew as well. We wish the car we wanted was at this dealership so we could give our business to Drew.

2nd Key was not given. Dealer said that it was missing/did not get one when they purchased the car at an auction. To get a 2nd key, my parents will have to pay an additional $300 to have one made. This is outrageous. The dealer would not offer to make one free of charge since they did not secure the 2nd key...they should. Not to mention that they spent $26,000 on the car we purchased. It is the least they could do. Bad business in my opinion. The only reason that they had to purchase a new car was due to someone hitting them and totaling their other car. Now all of these extra costs and hassles are maddening to say the least.

They have amazing customer service and go out of their way to make sure they have helped me. Every department has great service and are knowledgeable.

The team was great! I am very pleased with my purchase. Special thanks to Kevin for all of his help.

Tom is always helpful and goes above and beyond.

Everyone has a positive attitude great place to work and nice cars 🚗

I have been having issues with my car and another dealership said it was fine. I knew it wasn’t. I almost gave up until I dropped by Duval to see what they thought. Neil the guy that runs service figured it out and fixed it for free while I waited. I was blown away. Just wanted to say thanks for helping when others gave up. I’ll be back next time my car needs some tlc.

Had the best car buying experience. Highly recommend working with Drew. He made the process painless.

Tom was amazing. He was thorough, polite, and direct

This review is strictly for the service department. Terrible from start to finish, with the exception of Britney ( who was very friendly), the experience was horrible. No oil change should take over an hour and a half. Spoke with service manager and got the “well that’s a typical amount of time”. So I wait and told the vehicle is being washed...what a joke. It looked like they sprayed it with a hose. None of the windows were cleaned and they half way vacuumed the front. Pretty sure it looked better when I put it in for service. Avoid at all costs.

My parents recommended Duval Honda. Their entire service team has been amazing. I have always requested Eddie and he has never tried to take advantage or sell me something I didnt need.

I had made an appointment and it was met timely. All work needed was explained to me in full and was executed to my complete satisfaction.

Always excellent service & great prices for a dealership. Its a well run organization that focuses on customer service. Never had a bad experience there.

They were efficient and friendly. I knew exactly what I wanted, and they didnt try to upsell me something else. I have a great service package. Weve bought 3 cars here.

Kevin was my sales guy when I purchased my vehicle. He got me in and out with my purchase. He didn’t hustle me or pressured me when it came to my decision to trade in my vehicle. I would highly recommended everybody going to Duval Honda when you’re wanting to purchase a new car! 5 out of 5 🔥✌🏽

After researching area Honda Civics, my son saw one at Duval Honda that he wanted to purchase. I accompanied him to be a resource through the purchasing process. We both braced ourselves mentally, when one of the sales agents, Kevin Betancourt, approached us. It turned out though that we were very fortunate to have him assist with the purchase. He was very informative and straightforward yet respectful of our purchase needs and requests. Most importantly, he helped my son to have a very positive experience with his first major vehicle purchase. And although I did not intend to get a new Honda, a couple days later, I returned to purchase a 2019 Honda Accord Sport! I had been considering getting an Audi or BMW, but after Kevin shared information about the Accord, I found it had all the features that I was looking for, and I loved the body style. Better yet, it was offered at a more economic cost than the other luxury cars. To be good in sales, you need to know your product, and as an owner of several Honda’s, Kevin was very knowledgeable. His primary goal for me and my son was for us to be happy and satisfied with our purchase and he worked hard to make that happen. He helped my son to stay within the total purchase price that he wanted; he was able to increase the amount offered for my trade, and then went out of his way to get me the Modern Steel color that I wanted for the Accord. In fact, he drove to Lake City to get the car as that color was currently not in stock at the dealership. He then scheduled time for me to return so he could give me an overview of the car’s options and assisted with some of its programming. Unbelievable! I have owned 6 vehicles, and no one has ever offered to do that. Once the sale was over, normally that was the end of it. If you are looking for a genuine, positive sales experience and a truly exemplary salesperson, give Kevin Betancourt a call. You won’t regret it!

Everyone we spoke with at Duval Honda was extremely friendly & helpful! The dealership was clean & they are pretty accommodating with Covid safety in mind. My boyfriend & I originally went to look at a gently used 19 Honda Civic LX but ended up leaving in a brand new 20 Civic Sport that was still within my payment range! I love my new car & I can’t thank them enough for what was probably the best sales experience I’ve ever had at a car dealership.

Great service it was so good going into Duval Honda and them telling you how good you take care of your car. I had a tire light on the dashboard come on they checked everything out and put all the tires at air pressure washed it at no charge thats what I call great service and honest dealership.

Once again the service department delivers, my normal service advisor Eddie was on vacation the other people in the department stepped up their game as if Eddie was there helping us. It was a pleasurable experience indeed.

Chandler Bauer was awesome! He was extremely informative. I just previously had a terrible experience at another dealership. They literally got my hopes up just to be shattered but Chandler was able to put me into a car that I love. I would highly recommend going to see him if youre looking for a vehicle. Duval Hondas staff are excellent and meet my expectations.

4 stars because we eventually got the good deal we had agreed to. But we had to work hard to get it. Love our Honda though...

Thanks Tom Martin for your great service and help I needed that day!

Shouts out to Kyndra, Shawn And Drew, who all participated in a coordinated effort to ensure I had a great vehicle, priced reasonably. They really did treat me like family. They took the appropriate time to listen to my concerns and accommodate my needs. I would certainly consider this a place to revisit for my next car purchase. Everything went relatively seamlessly.

I had a great experience with Raymond at Duval Honda. He was very knowledgeable about my car.

From beginning to end, Ken Cogburn, made our shopping experience very pleasant. Ken went above and beyond to get us into the Honda we were looking for. Ken was quick to tell us that this is the Duval Honda culture. Thank you Ken! Thank you Duval Honda team!

Excellent experience buying from Duval Hondawith Bethany and her manager. Both were professionaland patient. The entire showroom has a positive“vibe”. I bought from Duval Honda because ofDuval Ford. Impressed with the management andappreciation of clients. Thanks to the owners forhiring such wonderful staff to the cashiers, parts andservice that I’ve encountered in their two companies.Never did get a manual for my card or a disc. Does oneexist? I heard they would look for it but didn’t hear back.Thanks Duval Honda for the life time car wash and for giving back!! Blessings to everyone with this family.Duval Ford said I could use itsNitrogen. Buying froma local well run dealership is so worth it.Best,Pam PrendergastPS. As as a sales professional myself I’m awareof the fair price and outstanding treatment Ireceived. That’s what makes life beautiful ishelping others; well an automobile is for mysafety and earning a living.

Salesman KEN was the BEST EVER!!!! Had great personality and showed us everything about the suv we needed to know!!! Always smiling 😃

My service guy is Eddie and hes always great..then my service guy was Dennis and he went over and beyond to get my car taken care of due to my having such a crazy work schedule that I was late..love my Duval Honda they take great care of my car and dont make un needed repairs ever

Fantastic service they go above and beyond. Mr. Dylan is the best i owe him the world for his efforts to get me into my new car. Thank you so much the experience was great.

Friendly and knowledgeable team.

Great Experience. Ken was my main contact and did an excellent job! he brought me the car to test drive. i discussed detail with Ken and Will (GM) and we finalized the deal. seamless process. this is my second car bought from the Duval group and i will be buying my third in the next few months! Great Group of people and Great Company! Highly recommend!!!

Bad customer service. I come here because its close to my house and for recalls only. Had 9830 appointment for recall work. They told me it would be three hours. Six hours later they call and explain they are behind from the day before. How about you tell me that at 0830 when I dropped car off or pay your employees overtime so they are not backed up.

Was disappointed thought car was to get a complimentary wash and vacuumed but it was washed and not vacuumed. I was told to bring it back because the person/persons leave at 5:00pm my appointment was at 5pm I felt they should have told me that from the time of the appointment. I was excited to know that they provided this complimentary service to not have it done at the time of service as they stated was disappointing.

Thank you Drew and Daniel! Very efficient process from beginning to end.

I have an Acura with the AC problems and I took it to the Honda dealer to get it fixed after 7 months working on my car and Car was going in and out the shop for 7 month finally I talk to the service manager Neal MacEachron and Im asking what was going on with my car why the AC dont work the way its supposed to and he told me they dont have the ability to fix it the AC on my Acura he suggests to take it to the Duval acura, and I told him I have to call the warranty company before I pull this car out of here and I called the warranty company explain what was going on and they wants to talk to the service manager so I went back to the office try to put both of them in the phone and the service manager say I dont have anything to talk to them Ill tell you on simple English we dont have the ability to fix that we dont do anything wrong he missed all the conversation point the conversation was about the money he charge a company which it was a $2400 and he dont want to do the the job he was paying for. My advice is, if you have to come to this place for any repair dont talk to the service manager (Neal MacEachron) hes rude he disrespect customers and he pretend that hes intelligent I really dont know what hes doing behind the desk because hes not a peoples person.

I was rear ended and my car totalled less than a month ago. I went to Honda by my house and purchased a 2017 Jetta.Within a day I noticed some things malfunctioning. A week and a half later I had noticed multiple other things.I am now in a 2021 Civic Sport. Ken was the sales associate who helped me in my process of finding the Jetta, and helped finalize the civic.Mitchel was the Sales Manager who helped make everything right from the VW debacle.Both had extraordinary customer service and did all they could in their power to fix the problem.Because of those two, I will most definitely shop for future vehicles with Duval Honda.