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Honda of the Avenues
11333 Philips Hwy, Jacksonville, FL 32256, United States
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Honda of the Avenues
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Be
Review №1

My experience was very personal being that I’m starting over in life with the lost of my spouse. The entire crew was on board and all on one accord. My sales representative, Mr Richard Norton was extremely patience and educated me from start to finish involving my vehicle and purchase. He is knowledgeable with every gadget and represented the Honda community like a true champ he is. I will always go back to this location and send everyone I know to this location. They truly had my best interest at heart and also they did not increase their vehicles like many other dealerships which confirmed to me that I was at the right place and in the right hands. Thanks to each and everyone for everything and a special thanks to Mr. Richard Norton.

St
Review №2

I recently needed purchased a couple of vehicles. I chose Honda at the Avenues because of the great service my salesman, Thomas Phelps provides! He’s just awesome…very laidback and super easy to work with in the deals. He even stayed well after his shift ended to insure we were taken care of.Also, the finance manager, Byron was amazing. He helped us through what is usually a stressful process to a pleasant one! I highly recommend this dealership to anyone that needs a new vehicle!!

Tr
Review №3

I was very happy with their thorough examination and resolutions to the several issues I was having with my Passport. Matthew communicated with me throughout the process. The manager made sure to honor the quote I was given and I was treated very fairly. This really builds trust and is important to me.

Ju
Review №4

Had a great experience buying my first Honda ever at Honda of the Avenues. My Sales individual Thomas was great and worked with me on everything i wanted from financing and trying to get me out the door as fast as possible. Im incredibly happy with my 2021 Honda Accord 2.0T.

Gr
Review №5

Elijah and Byron were so wonderful to work with! They made the process of buying a new car for the first time a seamless experience. We will absolutely highly recommend them to friends and family. This dealership is well represented, and Elijah maintained great communication throughout the whole process. Thank you for everything. Definitely a five star crew- keep up the good work. P.S. Don’t fall for the spilled coffee trick (thanks for the laugh, Byron) ;)

Ro
Review №6

Bought a Honda Certified 2017 Nissan Pathfinder from this location. My salesman Tristan Jewell was top notch and was in contact with me multiple times during the purchase period to answer any questions and has contacted me multiple times after purchase to follow up and ensure all is still going well with the SUV. He definitely has exceeded all my expectations for a salesman and I have no qualms or reservation whatsoever recommending him to anyone looking for a vehicle.

ad
Review №7

We came in today to pursuit buying a truck that we talked to Rich about yesterday. He was by far the friendliest person we dealt with when buying a car and made everything straight forward and up beat. There were no questions he couldn’t answer, he wore his mask when he was near us, and sold us a pickup truck in under 4 hours of arriving, out the door. I would highly recommend going to this dealership, everyone was great to work with. We ended up being able to actually stay within our budget and we were happy when driving out of the lot.

Ca
Review №8

After writing a review, expressing concern about a loose car part, I was contacted the next day by Steve (one of the head supervisors). He was very professional and respectable towards the situation and provided a solution. When I brought my car in to be fixed, all of the staff that aided me were very kind and personable. They even vacuumed my car, which was a very detailed thought and I greatly appreciated that extra step. I was delighted at the quick response and great customer service!

Be
Review №9

Lou Sobh’s Honda @ The Avenues has always delivered awesome service.From the professional Sales Staff to the exceptional Service Team, each and every person believes in giving 100% of themselves for quality and satisfaction.Bill’s service team don’t just do their jobs, they are their job - working as a cohesive unit to ensure the safety and performance of your vehicle, whether it’s a Honda or a Yugo. And that gives me peace of mind and the confidence to drive wherever my SUV takes me!

Su
Review №10

The process of this purchase was amazing. Justin in Sales and Justin in Fiancé we’re amazing. The desk manager on that Sunday as well was super helpful.

Ca
Review №11

Wow. Sam in finance is awesome.It started with Linda, my awesome sales person and ended with Sam. They made my car buying experience easy to digest. Although I didn’t get the 2021 Pilot, my 2021 CR-V is just what I need. Thank you for your patience and insight. I will refer all of my friends to you for a pleasant purchase. Stay safe as you continue to be helpful to others. Thanks again.

da
Review №12

My girlfriend and I recently had our car totaled due to an accident. We had only 2 days to find a vehicle. We went from dealer to dealer unhappy with how pushy and rushed some of them were.We went to Honda of the Avenues knowing we needed a vehicle. The sales guy Victor helped her find the perfect car a Nissan Rogue 2020.Sam Fakhouri was an amazing finance guy!! He helped explain everything perfect to her. He has helped diffuse the tension with her and my step father. I have never seen her this happy about a vehicle. Thank you Sam and Victor!!

Ma
Review №13

We just want to share the great experience we had while visiting this dealership. We explained the sales representative that greeted us – Mr. Derrick Gayle – that we were there because our 9-year old is fascinated by the Civic Type-R from one of his video games and wanted to see one in person. Even though Mr. Gayle knew that we were not going to buy, he nonetheless took the time to treat my son as if we has an actual customer. We want to congratulate the management at Honda of the Avenues for having Mr. Gayle on their staff. He showed a great deal of professionalism and kindness, qualities that we are most certain will translate to great service and dedication to anyone looking to buy a quality Honda vehicle. Next time we are in the market, we know exactly who we are going to call first. Thank you very much Derrick!

ka
Review №14

Last Wednesday I received a phone call from my insurance company telling me I have about 2 days to find a car. Thursday after work I went all over looking to find the right vehicle. This dealership was absolutely wonderful!! My sales guy Victor was able to understand what I wanted and was able to help me find the perfect car. He handle my step father in law perfectly; with all the questions.My finance guy Sam Fakhouri was amazing as well!! He did everything he could to help me find the perfect interest rate, he also explained everything to me so well. I couldn’t be happier!!! I’m so happy with the 2020 Nissan Rogue both victor and Sam were able to help me with!!

St
Review №15

I cannot say enough good things about my experience yesterday with Honda at the Avenues. From the knowledgeable and incredibly nice salesman Cyrus (who was very patient with my many questions) to the very experienced finance manager Sam who made the financial part seamless and easy to understand. And of course the general manager Tim Peeler who stopped by occasionally to check to make sure everything was going smoothly. No rude or pushy sales and finance people here. I wouldn’t think of ever buying anywhere else!!!

Ja
Review №16

Thank you BETH & DREW. I’m totally stoked to have grabbed this off your lot. I’m into modding cars so when I did some research on the next project. I figured Q50 looks like the way to go! Luckily Duval Honda had one set up and ready to go for me and Beth from sales made sure that I would get into it! Can’t wait to start on it! Look how good she looks parked up in her new home ;)

Me
Review №17

Thank you Cyrus Kanyuira and Rory Broderick for great customer service and professionalism. I am thoroughly enjoying my 2022 HR-V!

Wi
Review №18

As always, the service was efficient and performed well. The customer service continues to be exceptional.

Cr
Review №19

Amazing staff. I was 15-20 minutes early and they still got me in right away and took good care of us. Really good service

Am
Review №20

We had a great experience working with Jon in the process of purchasing our 2021 Pilot Elite. He was so helpful and informative. We never felt pressured throughout the process and he was so kind and sweet to our kids who were tired and growing impatient of the car buying process. He offered them snacks and checked in with us many times as we waited. I would refer anyone I know to him. It has been a great experience so far! And we love the new Pilot!

Ma
Review №21

I visited Honda of the Avenues for a test drive and ended up leaving with my vehicle of choice that same night! Jon made it so easy to negotiate and Sam made sure he got me the best deal possible, he was even able to give me options. Simple process, great experience.

Pa
Review №22

I had a great salesman - very low pressure! I love my new Odyssey van, even though Im still learning how to use all the wonderful things it offers. The people at Honda at the Avenues have been so great about training me on the instrument panel of this van. (Im 75 years old with little in the way of technology skills!!)

Gi
Review №23

Derrick and Sam were awesome! They both worked pretty quickly to find the car I was looking for at a price I was c comfortable with! They definitely earned my business!

Mi
Review №24

Grant was really great to work with! We were in the process of relocating to Florida and Grant stayed in touch for close to two months in anticipation of us moving to the JAX area. Once we got here he was attentive and made it as easy as he could on the process Sam was also helpful not only on the financing front but also giving me the skinny on buying a house in the area. Looking forward to having car serviced there as well. Mike

Le
Review №25

The people here are always super nice and honest ! And they get your car done in a short amount of time which I love. I had a VERY bad experience with the Honda closer to my house (Gainesville location) so I drive an hour to come to the avenues location for there great customer service. I highly recommend this location and they have ladies day every Wednesday with a free tire rotation.

Sh
Review №26

Honda of the Avenues is great! The customer service experience has been phenomenal! Matthew, in the Quick Lube Oil change, was particularly helpful and professional this morning. Seeing and hearing our scheduling conflicts, he quickly helped us with solutions that allowed us to get everything completed that we needed to. Thank you Matthew!!!!!

Ed
Review №27

Come see Sam and atik. They are the men. Awesome experience. And saved me alot of money. Walked away with a new 2021 civic.

Jo
Review №28

Absolutely loved our car purchasing experience here at Honda of the Avenues. We were attended by Cyrus Kanyuira, Cyrus was so kind, knowledgeable, and professional. Not once did I ever feel pushed or pressured. Cyrus focused on the vehicle we were interested, he knew everything about it, and was so helpful during the test drive explaining all the features and abilities of the vehicle. When it came time for business, I was never asked or pushed to agree to something I didnt want to get myself into. We went back and forth about 3 times until the numbers were right. They worked with me and my budget in a way that was calm, professional, and respectful. I highly recommend these folks, and definitely ask for Cyrus when you go, hell take care of you for sure!

ac
Review №29

Honestly shopping for a new automobile can be very stressful and needless to say it started out terrible because I chose to try other dealerships line beaver Toyota and auto nation Sanford. I would give them a negation 5 and don’t ever go there. But as fir Honda at the avenues I can’t express enough the team members they have there especially TC who helped me. They matched my trade from other dealers and right when I thought we were at a stopping point they went the extra mile and made it happen. I will recommend them to anyone. Best car buying experience ever. And they are still helping!

tr
Review №30

I am really enjoying my HR V the customer service I received from Morris Rashwsan, Richard Norton and Sam Fakhouri was great and I would recommend them and Honda of the Avenues to anyone

Ca
Review №31

My experience as an outside with poor credit and limited resources was very positive. Altough, when I asked about a new model car, I was quoted at a higher price than was listed on the website. And directed back to the used model, but I am pleased with it. I was able to get back to DE and am sure that I will have many years with the vehicle I purchased.

Ba
Review №32

Dorothy at Service is a great rep. She keeps close tabs on your cars progress while keeping you informed. Outstanding mechanics. I trust them completely.

Sh
Review №33

AJ made sure my service was performed to my satisfaction. He also did some research to ensure I knew all my warranty contract benefits. Thank you.

Da
Review №34

Great experience all around. From my first impression, sales experience and the negotiation process I felt it was a partnership through out,. I would highly recommend doing business with Honda of the Avenues. Derrick even allowed me to drive to my house to confirm my new Passport would fit in my garage which it did and now I can say I love my new Passport.

Ta
Review №35

Very personable and understanding. Brett and Sam are amazing, super patient, and committed to getting you the car you want.

Ja
Review №36

Took my Honda in for routine servicing and my service advisor suggested my vehicle need more than the standard oil change but it would require several hours longer. After some initial frustration with getting a ride home my advisor Mike Bejarano went out of his way to help me. Strongly recommend him for all your Honda servicing needs.

Je
Review №37

Great appointment times. Easy to get to. Excellent drop offs and pick ups. We all know they are busy. Wasnt called for an update, so I called. Quality service!

Bo
Review №38

Best dealership I have been to yet and beats the ones in St Augustine. Well let’s just say the ones in St Augustine can’t compete at all with Honda at Avenues. They are very well organized .Anton was the best. Got us what we wanted at the price range we wanted to be in and got us in and out quick in which we weren’t stuck there all day.

Ba
Review №39

Bought a used honda from a private party. AC kept blowing fuses. Came to Honda knowing they would fix it right. Yes Honda of the avenues did it.This was a work car that I bought but Bobby Howard my service writer never tried to up sale me I would like to add five more stars ⭐⭐⭐⭐⭐Thanks....Will be back

so
Review №40

My husband and I bought I Honda Civic today from this location and had an amazing experience. Our sales associate was Elijah and he was fantastic throughout the whole process. He answered all of our questions and made the overall process very smooth. Our financial manger was Bryon and he was great too and offered many options. Overall it was great! Thank you Elijah and Bryon.

Be
Review №41

My service on 7/31 was superb, my Technician is always on point going the extra miles for his clients.Bobby and Mr. Leroy LOVE really cared for the needs of their customers! in fact they were/are the reasons I came to Honda at the Avenues.When I needed a car I just called Leroy, he sold me 4 cars. Very professional men!!!Leroy will forever be missed.B. Crawford

Ka
Review №42

Professional, personal, courteous, and knowledgeable.Overall very comfortable with Derrick and the entire staff...Will recommend and encourage everyone to compare the dealership vs others.We will buy another vehicle again from Honda of the AvenuesVery satisfied.

Ca
Review №43

I want to thank Bobby at the Service Center along with his repair team as they were kind and quick in helping my family get back to our road trip safely.The splash guard underneath the front of my Civic had come loose and I jury rigged it back together with twist ties to make it to the dealership. Bobby and his team didn’t hesitate to help me as a walk-in service customer, and their resolution was quick.Please come by and share an experience with the great Honda team at this location! You won’t be disappointed.

Th
Review №44

I would like to thank Uncle Sam for his amazing service in helping me purchase my Honda Exl. He has such a warm tone and welcoming personality. It really felt as if I was buying from a close friend instead of an everyday sales agent. He went above and beyond to make sure my experience was what I was comfortable with and the my car was the best fit for me. Thanks again Sam and I grateful for all of your help. Honda of the Avenues have overall great customer service from the managers to the customer service rep at the door.

Co
Review №45

Whenever I come to Honda of the Avenues I am treated with respect and I always have a minimal wait. The staff is always helpful and knowledgable and my car is always fixed just like they state. I know I am getting quality work and I know it will last.

Ka
Review №46

My service advisor Josh went above and beyond assisting me with getting my recall taken care of and other standard service maintenance all in one day. He went as far to make sure I have a loaner car since the ETA was to leave it for a day.It was a seamless and professional experience.

Si
Review №47

Linda was absolutely great during the whole process, she was very helpful and transparent about the whole transaction, her recommendations for the vehicles available was very helpful and we ended up with a fantastic car.

Je
Review №48

I always dread when I need to purchase a new car. It never fails youre at the dealership all day and you have to go through so many hoops just get the price range you want. This past weekend we went to Honda at the Avenues and it was everything of opposite that Ive experienced in the past. From our super nice salesman Morris Rashwan, to the Finance Manager Sam Fakhouri, to the Sales Manager Rory. Everyone was so easy to work with and very knowledgeable. I never felt pressured and I got the price range I wanted. And I was in and out with a new car that I absolutely love. Definitely recommend this dealership if youre ready to purchase a new car.

J
Review №49

They worked with me and got me into a nice vehicle low miles with a reasonable payment down and monthly. I cannot complain and I love my SUV. Thank you so much. Elijah went out his way in finding me a vehicle that I was approved for. You can’t always get what you want BUT what I got I’m in love with. Highly recommend them. Thanks to the gentleman (forgot his name) that took his time and made sure we knew how to work our apps, vehicle and all the fancy technology that came with it.Thanks,

Ch
Review №50

The service team gets five stars! The amenities (waiting area, refreshments, distractions, etc.) get three. Bottom line though, quick turn around, good service, and your not nickel and dimed.

Ke
Review №51

Thought I was going to drop the car off for a quick oil change turns out that is on the other side of the building, the website was not helpful. I dropped the car off and returned 2 hours later, it took a while to get someones attention when we did they couldnt find the paperwork to locate exactly where our car was. A young man helped immensely in the finalization of our car being worked on( OIL CHANGE. 3 Hours). Very disorganized. The service person that checked us in disappeared, thus the paperwork not found.

Ke
Review №52

Terrible customer service. Terrible communication. Terrible dealership.I purchased a vehicle from out of state (Massachusetts), so feel free to keep that in mind, but there simply is no excuse for how awful this experience continues to be.I bought my car in cash close to a month ago, and I am still unable to drive it.During the purchase process, I never had a single point of contact. I was bombarded with texts and calls from multiple numbers and I never knew who I was talking to.Post-purchase, communication suddenly became impossible. Days would go by without any updates. Everything felt like pulling teeth.Similar to other reviews, when I finally received the car, there were a bunch of scratches and dents that were not disclosed, the trunk was filled with dog hair, and the car was visibly dirty inside and out. They couldnt even be bothered to give it a simple car wash or wipe down.They claimed they were talking with the DMV and helping me get it registered. In the meantime, they sent me temporary plates from Florida, which Massachusetts does not accept. Not knowing that can potentially be forgiven, but doing a simple Google search would have let them know that this wasnt an option.Then weeks have go by with no new updates. After contacting them via text and email multiple times, I finally heard from someone that tells me they sent the documentation on Monday (3 weeks after the purchase), and that I actually have to finish the registration myself, so I still cant drive the car.I have been without a car for almost a month.If you value time, vehicle quality, or customer service, do not purchase a car from this dealership.

jo
Review №53

Elijah and Sam were phenomenal with getting me in the car I wanted. No strong arm or overly insane push for a sale that would be easy. Instead the focus was on my desire and making it true. This is the first time out of many car dealerships I can honestly say will have any future purchases from me as well. Highly recommend it.

El
Review №54

I have been coming to Honda of the Avenues for quite a few years now. They have never disappointed me. Such great service, and everyone is extremely nice. I traded my old CRV for a new one and Rich Moss, Evan Dunaway, and Sam Fakhouri we’re so helpful. I left very satisfied with my purchase. Love my car.

Mi
Review №55

I arrived there for maintenance check and oil change and the service advisor(Mike) immediately came to my car and checked the mileage and asked what service I needed. He is a very good and nice person. After completing my signature, I saw my car was driven away to the shop.Only in about on hour, the service was done. This was an excellent experience in Honda dealer. I am very satisfied with the service from Honda. Many thanks to the Honda staff.

Ju
Review №56

Bobby is ALWAYS our go-to when servicing our cars, so much that we brought our recently acquired Acura to him to make sure there wasnt any issues. In typical fashion he was prompt with everything, and we had a good laugh at how immaculate the car was, for being 17 years old. Hes truly the reason we keep coming back. Kudos to you, Bobby!!

Na
Review №57

Brian, my service manager was awesome. He kept me updated on my vehicle. Everything was done that I requested and completed in a timely manner.

La
Review №58

Very nice experience with this dealership all around.

Ly
Review №59

I was able to get an appointment for a dead battery the day after I phoned. Justin was very helpful, taking a conservative approach, which turned out to be the right call. I was in and out of the service department, with a new battery installed, within an hour. Very comfortable waiting area made the time pass quickly. I was impressed with the professionalism and will make this my service provider going forward. Highly recommend.

Ke
Review №60

Great experience all around! Regis, Rory, and Sam were great. There was no pressure or stress like I have experienced at other dealerships. We were able to leave same day in the car we wanted and not the car we wouldve settled for. I highly recommend Honda of the Avenues!

Me
Review №61

Oscar was straightforward and helped me find the exact car I was looking for. The service was truly exceptional. We drive 5 hours to this dealership because of the great customer service.

Ch
Review №62

Bobby, in particular, is an asset to the company and makes customers feel like family. The staff in general is polite, professional, and answers questions without pushing work. All in all, excellent customer service sets this dealership apart from local competitors. Thanks to the technicians and staff, my Honda is still running like a well-oiled machine. Thanks for all you do!

Ma
Review №63

Great experience! Did not charge me when they couldn’t find the issue I was having. The lady I dealt with was wonderful. I wish I’d gotten her name.

Be
Review №64

I officially hate the service department. Im not sure if theyre capable of fixing my car because even though they close at 7, they stop taking people at 6, not that it says that anywhere. Ive had rude people in person and frustrating people over the phone. How is anyone supposed to get anything fixed if you all close before anyone is able to get off work????? I have a warranty and couldnt get someone to take 5 minutes to check my battery and now Im stranded with a dead vehicle. Thanks.

Te
Review №65

This Honda dealership was the second of 5 planed stops at dealerships. I didnt make it to the final 3 because my experience was excellent. My salesman was engaging and helpful and the finance manager completed the whole positive experience. Recommended!

Jo
Review №66

I had a horrible experience at another Honda dealership. I called And asked for Thomas. Another family member of mine just recently purchased a car from him. I arrived and met with him. We worked out a great deal. He was straightforward and forthcoming. He told me everything that was going to happen in my deal. He did not lie to me or tell me any fibs. Everything was straight and to the point. I got the truck that I wanted a 2021 Honda ridgeline at a fair price. I love the truck! Thanks again Thomas. I’m sure will be seeing you again for another vehicle in the near future.

Ko
Review №67

Excellent customer service. They made me feel like one of their own. I was offered coffee and food, as well as a thorough explanation of the different trims for my Accord.

Ni
Review №68

Very happy with Richard and Sam. I have been buying from Honda of the Avenues since 2012, would definitely recommend.

Ka
Review №69

I brought my Civic in for an extended warranty on the AC. They had my car the entire day and they never touched it and they never even called me to tell me what is going on. I had to call them several times while I was at work to try to get someone to tell me what is being done with it. I see all these great reviews about this place and I wish I could have said the same. This was my first time at this location and it was a horrible experience. And they even had the nerve to talk bad about the dealership on Blanding in Orange Park. Shame on them.

Vi
Review №70

As always an exceptional treatment. Knowledgeable and professional service from Mike! Thank you all for always taking care of my vehicle the proper way!

Jo
Review №71

I was a little demanding due to leaving town soon. I wanted my deal done prior to leaving. My salesperson Grant listened to what I wanted, promptly answered all my questions, and ultimately delivered on not only my new Passport, but on a professional and quality experience. Shout out to Clay, the finance person as well. Overall excellent experience. Thanks to your team.

Al
Review №72

Mike was excellent with customer service and helped us with the car needs 😀

Ph
Review №73

Our assigned agent did a job above & beyond. He took care of my car in a very friendly & fast manner. Thanks

He
Review №74

Had a great experience at Honda of the Avenues. Thanks for superior service!

Wi
Review №75

Thomas Phelps was extremely helpful. Very knowledgeable about my new car. I would recommend him to anyone looking to buy a Honda. He gets a 10!!

Ad
Review №76

I received concierge service at Honda of the Avenues. My service was completely quickly and thoroughly reviewed with me. My awesome service advisor Matthew escorted me to my car and ensured that it was clean. The time and attention was much appreciated.

Be
Review №77

Im very pleased with Hondas personal customer service. Although I am still car shopping the team of 2 gentlemen I worked with made me feel very welcome and went out of their way to help me with information and pricing. I definitely recommend them (Id like to respect their privacy & identity) but if in case they dont mind me publicly posting their names Id be glad to

Om
Review №78

Amazing team and truly the BEST service I have ever had at a car dealer service department. They went out of their way to help me. You guys are truly an AWESOME team.

As
Review №79

Matthew and Steve over in the service department helped me out with a patch on my tire in a pinch and I greatly appreciate all the help and late night service that they helped with. 😀 😍😍😍😍 I love Honda at the Avenues. ALSO OSCAR IS THE BEST SLAES REP!

Al
Review №80

The best car buying experience of my life. Oscar worked so hard to make everything perfect... Byron had my paperwork in minutes and I felt like family. What a wonderful day. And Pedro and the grille crew make the best burger. Thank you guys sooo much

Ro
Review №81

Great service. Bobby wa s particularly exceptional

St
Review №82

We first visited Honda of the Avenues in February 2021 to look at a CR-V. I have owned several Honda Accords over the last 30 years and knew when I was ready to buy a new car it would be a Honda. We met Cyrus Kanyuira and told him we were just looking and he was so gracious that day to show us a CR-V and explained it’s features. We told him then that we would be back when we were ready to purchase. About 2 weeks ago, my husband called Cyrus and told him that we were ready to buy. He told him we were definitely interested in a white CR-V. When we arrived at the dealership on July 10, he had just what we were looking for waiting for us. Clay Fenwick, the Finance Manager, was so kind and patient in working with us through the finance process. Both Cyrus and Clay treated us like friends and made the whole process easy and comfortable. The best buying experience we ever had!

Ri
Review №83

Excellent service. Friendly, courteous, professional staff. Loaner car was top notch.

ch
Review №84

Great service - prompt and kept me up to date as things progressed.

T
Review №85

Went in to look at an SUV, found one that was not the one I originally went in for but was very interested in it. Salesman was very nice and accommodating however the sales manager was not. We discussed price and were in agreement until we found out it only had 1 key, as we need 2 keys we were attempting to work with them to figure out a solution, While I was on the phone with a dealership to figure out how much it would cost so we could discuss with Honda properly the sales manager (Dane) came over and rudely kept telling me to hang up the phone , interrupting my call and actually started poking my wife because he wasn’t getting the response he wanted and kept repeating that he’s not going to work with us on the key period. My wife told him to hold on a minute until I’m off the phone and he continued, when I got off the phone he just kept refusing to hear us out about it made zero attempt to even discuss etc. Sales manager needs to keep his hands to himself and think twice before acting the way he did. Ruined the whole experience for us, we were literally signing paperwork when he did this and ruined everything.Again salesman was great. Sales manager however not so much. Hopefully he keeps his hands to himself in the future.

Au
Review №86

Bob was awesome, was worried about feeling taken advantage of at a large vendor, but left satisfied and comfortable with the work I got done being all I needed done

Da
Review №87

Cyrus was amazing to work with. He was thorough and clearly knows Honda exceptionally well. He treated my wife with great respect while she navigated this deal in my absence.Thank you

Ma
Review №88

Excellent dealership with friendly staff and no pressure car sales. I was able to get the car I wanted at a fair an upfront price. The only thing I think they need to work on is the dealership fees.

Gr
Review №89

Great staff, I was never rushed, a LARGE variety of vehicles available. Negotiations welcomed. Treated like family during entire process. Highly recommended.

Da
Review №90

Great service from Brian for my oil change and tire rotation. My air pressure light went on later that night, and the next day I called to make an appointment to come in. Over the phone, Brian walked me through how to reset it and it took less than a minute.

F
Review №91

I brought my car in for a recall and some service. Bobby was the service team member I dealt with. He was attentive to my concerns and was very transparent about everything that needed to be done. The service was going to take more time than expected so he offered to put me in a loaner vehicle for no charge while they completed all the work. Overall I would recommend Honda of the Avenues and Bobby for service.

sh
Review №92

I drive out of my way to go to this Honda dealership for service because they are quick, professional and always polite.

Vi
Review №93

The sales team here was great! I got the used car I was looking for at a fair price. Franco and Fred were both a breeze to work with and I was in and out of the dealership a lot quicker than I had been at other dealers. If you are looking for a new or a new to you car, check these guys out!

Jo
Review №94

The staff was extremely friendly and helped me get the exact vehicle I wanted and sent me home beyond happy

He
Review №95

The service department staff are always respectful, informative and timely.

Pe
Review №96

Im not here to give a review on Honda vehicles, they are awesome, but Im rating a dealerships ability to serve and provide value for a customer.The salesman, Franco, was young and a little green. He admitted several times that he would need help with certain tasks from other employees at the dealership. But in the end, provided a good buying experience. He was attentive after the deal was done to make sure my needs were met.A couple of days later, I had a small question about the vehicle’s price, and several days later, Chris called to rectify things. In the end, I got a good value.

Ca
Review №97

I absolutely love my new car! Thanks so much for Brandon and the sales managers for making it happen. And Mike in service is always a help! Thanks everyone

Da
Review №98

I dont go anywhere else when Im looking for a car. My 2 salesmen were Jonathan Mazur and Franco Bellomusto. They were so responsive and easy to work with. They went above and beyond to find me the car I wanted. Clay the finance manager also helped me out, nice guy. I left a very happy customer. Thank you guys! and Honda at the Avenues for another 5 star experience 😊

Mi
Review №99

I bought a Honda in 2012-2013 and they keep reaching out for me to buy another car. I’ve repeatedly asked to be taken of their list yet they still call/text. I haven’t lived in FL for over 5 years. You’re not getting my business!!!!!

An
Review №100

Found my Ridgeline at a great price. Was given the VIP treatment during the sales process and thoroughly trained on all the technology on my new Honda. Will definitely be back. Friendly place.

Information
100 Photos
100 Comments
4.7 Rating
  • Address:11333 Philips Hwy, Jacksonville, FL 32256, United States
  • Site:https://www.hondaoftheavenues.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 877-394-5404
Categories
  • Auto repair shop
  • Honda dealer
  • Car dealer
  • Car finance and loan company
  • Car repair and maintenance
  • Oil change service
  • Used car dealer
Working hours
  • Monday:9AM–9PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–8PM
  • Sunday:12–6PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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