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Wawa
2500 Monument Rd, Jacksonville, FL 32225, United States
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Wawa
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St
Review №1

Threw my unwrapped Chicken Burrito into a bag and said, “here ya go”. Menu was very limited with a piece of paper that said, “shortage of staff and there were 5 employees in there? But yes, I will go back and shop there. Most times, they are a good store.

Te
Review №2

I honestly miss the days of dining and eating normally in a restaurant. Oh well end of my sob story. Lately, I have been eating a lot at home, but tonight I really didn’t feel like cooking, but also I didn’t want to wait a long time for food, so since I was in the area due to work, I decided to go in to Wawas and grab a quick bite. My friend who is flight attendant swears by this place when she gets home late from a trip.I’ve been to Wawas before to get gas and grab a snack, but today I really walked around and saw that this gas station is a little more complex than I thought. I spent at least 15 minutes looking at the variety of things in the store.There is the traditional side for on the run snacks and drinks to the right of the store. In the middle is where you can order customized food on the kiosk. Then to the left is an area devoted to coffee.I decided to get a club sandwich and an ice cream sundae (in the dead of winter lol). The food was okay. I kind of wish that I would have tried something different, but the good things there are choices.

Gi
Review №3

This Wawa is very close to my home and I must say all of my experiences here have been very good. They really seem to stay on top of things. Thank to all of you!

Na
Review №4

We love Wawa - from Coke Freestyle to some great subs, this location always does a great job.Covid 19 update 9/2020 - the store is taking customer safety seriously - employees wearing masks, hand sanitizer stations, social distancing indicators...

Za
Review №5

Was the absolute worst most bland burger ive ever tasted. I even asked for salt and pepper. Didnt taste it. Lady was nice thoDont get the burgersEverything else is better then the burgers

Br
Review №6

Always clean! Everytime Ive ordered food or drinks theyre very tasty as well. The lines can get long, especially in the morning, but the employees always seem to be moving quickly and efficiently.

Ja
Review №7

There are 15 people in line with only one register open the line wrapped around the store I don’t think I will ever come to Wawa again I suggest you go to gate gas Station or anywhere else but here avoid Wawa their lines are way too long

Pe
Review №8

Good place but no bagged iced , they never have

Je
Review №9

Very friendly and helpful staff. Yummy subs. Great coffee and hot chocolate.

Bl
Review №10

Great Wawa location. Easily accessible and convenient to go to. Always pretty clean, although their drink area could use some more attention everytime I go in (trash, out of sodas, cups, etc)Quick and easy in and out. Never usually too busy and the friendly staff gets you out quickly so you can be on your way! One of the girls who works mornings is so friendly and chipper ALL THE TIME..its refreshing. I live partially in NJ with Wawa on every corner, but this Wawa stands out above the rest. Good job!

Ar
Review №11

Service was quick, however, the cheesesteak was made poorly.

Er
Review №12

Very clean and open location. Love the foods made on the spot vs standard gas station fare. Very friendly staff. Gas prices actually a penny or so lower than others in area.

Ja
Review №13

Good WaWa - only drawback to this location is I noticed they are way less likely to get two cashiers going when the line gets long unlike the others Ive been in. That and their propane exchange machine didnt work when I went.

Al
Review №14

This was my first time ever ordering Wawas, and was my worst experience. I ordered a curbside pickup around 7:30pm because they had a closed sign outside the window. I assumed they just aren’t letting people dine-in. The order said it will be ready by 8:05pm, I waited and checked in exactly at the time. It said my order should be given to me shortly. I waited 10 mins, they took the sign now on the window. “Oh so they are open open now”. *10 mins later* “They are probably just starting to make my food since they just opened inside up” *10 mins later* I started to get impatient seeing people walk in and out the door. *10 mins later* I walk in, addressed the lady and man at the counter that I been waiting at the curbside for my order. They said that they didn’t do it because they didn’t have anyone to make the food? I was so confused. They told me to talk to the manager. He said they are trying to work with the company or something to try to get it off the app? He apologized and gave me $10 back even though my order was exactly 10.78 but I didn’t want to be petty over .78 cents. So many questions... I get it’s hard to reach out to the company BUT can they not see the order for curbside up on the computer? If so why not address the curbside customers instead of having them waiting?

Al
Review №15

Almost every single time I stop at this wawa between 0545 and 0645 in the morning, no breakfast sandwiches are ever ready. The 1 out of 10 times that they do have some, no hashbrowns are prepared. Get on top of it Wawa. This is basic stuff.i wont buy anything if no sizzlis are ready. I leave and go across the street to McDonalds. At least they have stuff ready. Update: I went 4 days in a row, no sizzlis ready. Most trash Wawa ever

Je
Review №16

Very clean and friendly staff. Deli/sub area is always clean and the food is very good.I dont like that they let customers come in without masks.

Ra
Review №17

This is a great place to get food, drinks, coffee, or gas 24/7. All the coffees are good and have seasonal flavors all the time. The sandwiches are very good. I usually get a sour dough or quesadilla. They have a Coke Free Style machine. Make sure you use the Wawa app. You get rewards for every $50 spent and also random rewards.

Ja
Review №18

Was about to order when I saw roaches crawling around where they make the food left quickly

Br
Review №19

I love this place because its clean and very organized!

La
Review №20

Wawas is the spectacular gas station and convenience store. Clean well-lit and well-stocked for snacks and beverages. One of the things that make Wawas outstanding is the food you can get hot and cold food made right there for you.

Je
Review №21

Your hot cherry pepper relish has no flavor. Quality ingredients makes the sandwich much better

Ch
Review №22

It has good food and drinks only one problem on how employees treated me the customer with and attitude when I asked about the sandwiches which I thought I ordered a hoagie and I go to this place since they opened and they didnt get my order righand they lady behind the counter if I dont like it dont come backt

sa
Review №23

To the cute behind y’all kid with the curly brown hair working here with the bracelet from his sister, you are FINE i hope u have a wonderful day im so so so sorry for making a mess again. -sarah:)

dj
Review №24

#freecoffeetuesdays Nov. & Dec.Delicious Hoagies & Sides

Ми
Review №25

Thank you very much, very tasty. rarely find someone deliciously cooked. curly-haired guy👍👍

Ke
Review №26

Wawa offers a lot of convenience for people in this neighborhood. The employees are friendly and very efficient.The loss of two stars is for the trash can they have on McCormick Road. It has not been emptied for months. Now it is overflowing.I have seen bikes left in their bushes for days and trash all over the parking lot. If a corporation has enough money to build a store, please use funds to keep the outside clean.

Kr
Review №27

Best wawa ever! Managers know what theyre doing and train their people well. Employees are super helpful and have amazing personalities. It is busy most of the time (Im talking lobby full waiting for food/drinks) and they all handle the stress with professionalism and ease.

So
Review №28

Food is always on point, staff helps each other out when they get busy! & very polite!

Ge
Review №29

Wawa has many good options from the deli to drinks.I like that I can get air for my tires as well, but this is the second time getting a hoagie and cucumbers were no good. if your condiments arent fresh just dont use them its very disappointing I have to check my sandwich before eating to see if the condiments are fresh. I askes what kind of meat is on the Italian, they didnt know smh if your making the sandwich and work in the deli wouldnt that be something you know off the top of your head. Cashier was pleasant and store was clean.

Ma
Review №30

Employees not working in sandwich shop. Gossiping the entire time they worked. They messed up our orders. No one in line and they took about as long to make a sandwich as it would during peak times. Another customer behind us had put in his order online well before arriving. Wawa is really hit and miss depending on staff. This location is obviously a miss.

Sa
Review №31

Absolutely love Wawa, and the staff at this location are incredibly courteous and professional. The location makes it easy to stop to and from work. Only down side is the layout. They placed the food counter and coffee in the smaller part of the building. Even with few people there it felt crowded. People waiting for food unintentionally block the coffee area. Wont stop me from going there, just wish they would have thought through the layout more.

Fl
Review №32

I really enjoy this store, great gas prices, coffee and food. Also the staff is amazing, There is one staff member that has me coming back , her name is AmberLee. Anytime Im in the store she always has a smile on her face and greets everyone with so much heart. She definitely brightens my day anytime I enter the store

Yk
Review №33

I made my order online and went to pick it up, everything was perfect. They have in their app the option of pick up or delivery. Reaward Cárd too.

Le
Review №34

Love it

Ol
Review №35

Order online will take 45 minutes at 6 am to complete, 1 register open, slow prep food and chattering people behind counter.But the breakfast borittos are excellent.

G
Review №36

Amberlee deserves a raise! She is the best cashier Ive ever encountered. I travel for a living and have been to all 48 states and several gas stations and Wawas around the country. She is the most professional employee of Wawa and truly has the best attitude Ive ever seen. She made my day today, thanks Amberlee!

He
Review №37

Good food. Acceptable customer service. A little steep on the prices, except the sandwiches and the fountain drinks....🙃

Ca
Review №38

I have never spent less than 10 minutes in the line for check out.. Even during rush hour at 7am there is usually only one line open (sometimes two). In the last two weeks I have come across a few staff members who are very kind with an upbeat, contagious energy and then there are quite a few others who are not very friendly and put a sour taste on my Wawa trips. Hopefully as the store continues to succeed I will see more smiling faces:). The pre-made food is pretty good and I would definitely suggest the sweet cream stuffed pretzels!

Al
Review №39

So happy my store is now open and I love working for this company!! If you want a wonderful experience then please come see us anytime!!

Mo
Review №40

Dude. Wawa was my go to when I was little growing up in Columbia MD. Always had great subs and a clean place and friendly staff. 30 years later, WaWa is still killing it. Been to this location a couple times after surfing and their fresh squeezed OJ and breakfast burritos are absolutely ridiculous. The employees are awesome and super friendly. This is like comparing Target to a Walmart for Wawa vs other gas stations. There isn’t one.

Gi
Review №41

Great service friendly employees

la
Review №42

Best ice outside of Mayo. Good pretzels too

ri
Review №43

Great place to go for their sandwiches & close to home as well. My one complaint would be that when I go to the check out and try to reload my gift card, none of the staff know how to do this apparently & have to call a manager to get involved. Also it would be nice if they had fans outside for the outdoor seating area for people sitting down eating their food to keep cool since this is Florida. Great experience overall though.

Si
Review №44

Food was fresh not fast but worth the wait and if its not they will fix it. They some to please so if your not happy speak up..love this place 😁😁😁

Ad
Review №45

Staff is friendly, haven’t had any bad problems at all, really clean, and there milkshakes are the best

Al
Review №46

Super awesome service!!! I’m a sales manager and I had a long day even at 1:30pm. But thanx to professional and friendly staff like Amberlee this day was made. Thank you Wawa and then you Amberlee. Will deff be back!

Th
Review №47

Love wawa but why oh why did you get rid of my iced coffee? Ordering from the kiosk iced coffee is not good. Now gotta go to Dunkin for my iced coffee

ho
Review №48

Ask for a simple toasted bagel with butter, it dosent feel warm so I ask, is this toasted lies right to my face. Hire people with integrity.

Er
Review №49

Nice facility... good location.

Am
Review №50

This was almost a one star review. I waited for a long time for my food and people were being called before me who ordered after me. But as I started to get upset, Alphonso the supervisor at the deli swooped in and saved the day. Excellent customer service and a happy customer who will be back.

La
Review №51

Hoagies and Philly cheese steaks are delicious. Great prices

Li
Review №52

Great sandwiches

Ma
Review №53

I usually love wawa, decided to get a hoagie for me and my wife ( her first time coming in) the sandwhiches were the worst ive ever had, the two girls behind the counter would rather chat with their friends then pay attention to the tickets. People were waiting 20 minutes for sandwiches that were order before mine. Granted we got our sooner than people before us (which resulted in some angry comments from other customers) but they were very poorly put together my wife wanted hers toasted and it wasnt,even after i asked if it could be they acted as if i didnt even speak. I was highly disappointed. I definitley expected more quality feom such a good company. Maybe they should look at who they hire to represent the company. As it stand we will not give it another try if we see the two girls working behind the counter.

No
Review №54

Whatever you do, don’t order using the app! I ordered 3 hoagies, paid for them and selected the time that I would like for them to be ready and called the store to confirm that they received my order because I was short on time and wanted to make sure that everything would be ready on time. According to this store, they are not able to see your order until you are in close proximity to the store (as in, in the parking lot). When speaking with the young lady that answered the phone, I asked if she could have the deli make the sandwiches anyway and she said no. I asked to speak with a manager and her response “I’m one of them”. I insisted on speaking with one of the other ones and was placed with Curtis. Each time, I explained that I placed and paid for the order on the app and would appreciate their help in me being able to pick them up without a wait and his response was the same. I couldn’t understand why the app gives you the option of designating a time for pick up if it wasn’t going to be ready so I called the customer service line and one of their “analysts” explained that the store would, in fact, receive the order and have the ability to have the order ready for the requested time. Keep in mind that this is all happening at 10:00 am — outside of any rush hour time frame. The customer service analyst refunded my purchase and offered to escalate the issue and was equally as surprised at their handling of the situation.

Ti
Review №55

AwESOME SUB AND AWESOME SUBMAKERS!UPDATE....NOT SURE WHAT HAS HAPPEND.YUCK!

Sh
Review №56

I’m super excited hearing about a Wawa coming to my neighborhood! Can’t wait! 😍😍😍Any estimate of when it’ll be done though? LOL

Ja
Review №57

Good deal, I walk by there every day. I hear these have good sandwiches.

Te
Review №58

My heart and stomach is extremely happy for this location. NJ transplants definitely understand 😁😁😁

Le
Review №59

The crew tonight was not on their A game. They lost orders, sloppily made sandwiches and specialty drinks. I will watch them next time. Smh

V
Review №60

Wawa is the best!I also hope they put in scrubbles!

Co
Review №61

On 6/2/2019 at 5:38:07 I went to wawa and ordered a strawberry banana smoothie and ordered extra thick I got to the counter and the man and the manager both were disrespectful and rude and were throwing stuff on the floor and throwing attitudes.

ni
Review №62

I dont know what is going on with their gas pumps but if you have a chip card, just go somewhere else!

Bo
Review №63

Poor customer service, extremely long wait.

Mi
Review №64

Disappointed with the burrito bowl I ordered and how long we waited for it and it not even have half the ingredients it was suppose to include

Ne
Review №65

I wanna be the first person there when it open !

Na
Review №66

Nice new store

Al
Review №67

Wish the bathroom was a little cleaner

Ed
Review №68

Wawa takeover continues and it’s hogiefest

Information
100 Photos
68 Comments
3.8 Rating
  • Address:2500 Monument Rd, Jacksonville, FL 32225, United States
  • Site:https://www.wawa.com/
  • Phone:+1 904-440-0205
Categories
  • Coffee shop
  • Breakfast restaurant
  • Cafe
  • Candy store
  • Cheesesteak restaurant
  • Convenience store
  • Fast food restaurant
  • Hoagie restaurant
  • Sandwich shop
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • Takeout:Yes
  • Dine-in:No
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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