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Ethan Allen
4939 Big Island Drive, Jacksonville, FL 32246, United States
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Ethan Allen
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Am
Review №1

Jackie is outstanding! I highly recommend her. She assisted my husband and I with fabric for the pictured bar stools, a coordinating bench for our dining table that is on order, a lovely sitting chair with side tables for the bedroom and the rug under the chair. She is diligent with wonderful communication.

My
Review №2

Heidi was super helpful with my recliner purchase. She was professional, patient, and knowledgeable. I liked the ability to make an appointment and get one to one assistance. She asked questions and gave options to insure I got the recliner I wanted. I also was impressed with the Jacksonville store’s was team approach and the reassurance it gives to know a quick answer is available from the team if needed.

Ro
Review №3

The couch is comfortable, solid, what we would expect from Ethan Allen. The delivery guys went above and beyond. This is a sleeper couch, heavier than most pieces of furniture I imagine considering all the frame work inside; the guys carried the couch up a flight of stairs after assessing the route they would take and advising we take down framed pictures to avoid damage. They carefully managed to get the couch up without damaging the wood stairs, the wall or the banisters. It was a tight fit. I fully expected them to give up as I think many would but they persisted, communicating with each other well through the whole process. Their efforts are inextricably associated with Ethan Allen in my mind providing high quality products and service.

Ch
Review №4

It has been a pleasure working with Kim. It is obvious that she enjoys what she does as a designer/consultant. She listened to what we were looking for in our purchase; offered to come to our home for measurements to make sure the size was correct and brought fabric samples to our home to make sure the color was just right. With furniture being a major purchase, she wanted us to be 100% satisfied and the goal was accomplished! She is a true professional in design, sales and service and we have thoroughly enjoyed working with her! We look forward to seeing her again!!!

Wa
Review №5

I had my Ethan Allen bedroom delivered today. The delivery was timely and smooth. Kevin and Luis were very professional and courteous. All the explanations were clear and to the point. Thank you guys!

Al
Review №6

Kim was great to work with. She is a good listener and can quickly guide you to pieces that will enhance your current space. Kim has good attention to detail and great follow-up. I can’t wait to see the vision that we created come together.

Mi
Review №7

The initial purchase experience, in the store, was great. The furniture I have received, so far, is beautifully made and good quality. I rated 3 stars due to after purchase experience. The expected delivery date for my remaining pieces keeps changing and it is very frustrating. Once you deposit is made, you are essentially at the mercy of Ethan Allen, because most of what they offer is considered custom. Even when they make an error, instead of rushing a replacement the clock starts over. I took more than 6 months for me to receive a sofa. I would love to buy more pieces for my new house, but waiting 3-4 months is ridiculous to me.

Di
Review №8

I have enjoyed partnering with designer Kim Seiger immensely. She has worked with great diligence and tenacity to find items that I love and that work well in my home. Her space and color senses are remarkable and she is very knowledgeable about both current and classic design trends. I love her calm and honest approach to her business.

Sa
Review №9

Kevin and Luis were very quick and professional! Great workers that were very friendly and helpful. The bed looks great!! Thank you!

Mi
Review №10

Traci on the design team did a great job for me. She had very tasteful ideas and was very patient with me. I highly recommend her.

Da
Review №11

Our designer, Rebecca Reed, is amazing!! I cannot say enough great things about her! She took the time to help me make important decisions about furnishing our new home! Ethan Allen is high quality furniture that lasts through pets and kids and our designer is just fabulous!! I highly recommend this company!

Jo
Review №12

Rebecca Reed, Ethan Allen Designer, helped stage and style three rooms in my home. She made several in-home visits, follow-ups, and went above and beyond the sales experience. She has the unique ability to translate your ideas into reality. She has the experience to transform any room into a show piece. She is very understanding, flexible, honest, and fun. She has the wonderful ability to provide feedback and combine your ideas with her expertise into amazing results. Her experience as a designer showed through her tireless assistance from fabric, color, and visual representations to important decisions about furnishing your home without buyer remorse. I highly recommend Rebecca, a true professional.

Jo
Review №13

Their deliver service is polite, timely and careful. Worked with Taylor on multiple deliveries and was always wonderful. 10/10 recommend.

Ca
Review №14

Jackie was very helpful in explaining the feature choices - pillow firmness, attached pillows or not, etc. - and in finding the perfect fabric for my new loveseats. They are just as we hoped, thank you Jackie!

Ne
Review №15

Excellent customer service with great design recommendations. Worked with Kim - she was fantastic!

Fr
Review №16

“How easy was that!?” As my favorite celebrity chef often says regarding her successful new creation, I can patently agree when it comes to my new home redecorating project: the family / sun room. And that is in large part thanks to Kim Siebert at Ethan Allen Jacksonville! Kim loves her job and this was evident from her kind and friendly greeting the first time we met. I am a huge fan of Ethan Allen and really appreciate the quality of their product. So, when my 25 year old Ethan Allen sofa needed a refresh, I went to the experts in their design center and had the wonderful opportunity to meet Kim. Kim carefully and artfully helped me select some beautiful coordinating fabrics for both my sofa and chairs. Kim was patient regarding my days of deliberation and enabled me to see the fabrics in my own home. She even volunteered in advance to drive an hour out of her way to come and collect the samples to save me another trip! Of course, I declined her kind offer, nevertheless, her thoughtfulness was appreciated! I am so thankful for her professional and wonderful advice regarding my decorating project. Clearly, one does not undertake such a project every day, so it is wonderful to know that I can contact Kim who knows what she’s doing and works hard to be her best creative self!I would be remiss, as well, if I did not mention Jackie, Ethan Allen’s kind and helpful receptionist. Jackie always greeted me with a “masked” smile and cheerful hello. She left thoughtful messages when my fabric arrived and I was hard to reach! By the way, the shipment of each bolt was extremely timely. THANK YOU Ethan Allen! Thank you, Kim and Jackie! You’re the BEST!

gl
Review №17

My Wife and Moved to Jacksonville and purchased a newly constructed house. We had furniture but wanted to update the look. We had purchased from Ethan Allen in Danbury Ct. in the past and found the products to be top quality and the company was very professional and easy to work with.We went to the store in St. Johns Town Plaza and met with one of their interior designers, Traci Duva. We started out purchasing a new living room couch, coffee table, dining set and rug. Everything went so well that we decided to keep going. Since that point, we have now purchased all our custom window treatments, pictures, a buffet, a bar cabinet, a decorative glass desk and all the furnishings for two bedrooms including matrasses and box springs.Throughout all of these purchases, Traci has been phenomenal. All of her design suggestions were spot on. She has been very patient and attentive. Traci made it a point to stop by our house for several of the deliveries and, since she was unavailable on the day of install, sent another one of the design crew to inspect the window treatment installation.In summary, I highly recommend Traci and Ethan Allen for anyone looking for great quality and service. We could not be happier with our experience.

Li
Review №18

Kevin and Luis were awesome and helpful. They went put of their way. Thank you !!!!

Li
Review №19

I had a great experience working withTraci Duva at Ethan Allen. She was knowledgeable and helpful, and also patient and understanding when I changed my mind regarding our selections, which I did several times!I recommend Ethan Allen without hesitation. The quality of the furniture is unsurpassed, as is the friendly helpful service.

Ka
Review №20

Kevin is the best! Greatest smile. Efficient, positive, professional!

Bu
Review №21

I have to say this was the best experience my wife I had and thank you Traci Duva for all your assistance!!!!Bud and Lena.

Bi
Review №22

We are very pleased with our most recent visit and purchase at Ethan Allen here in Jacksonville. Our design consultant, Rebecca Reed did a fantastic job of carefully listening to what we were looking for and quickly presented us with excellent options to help transform our family room. Rebecca’s advice on fabrics, leather and wood selections came together perfectly and she was kind enough to come to our home the very next day to make sure our choices would work in the room. We are so excited and can’t wait to receive our new furniture and recreate our family room.

An
Review №23

Traci was very helpful in assisting us with colors and answering all our questions.. wd definitely recommend her.. Traci Duva

No
Review №24

The fabric my designer Kim Seiger helped me pick out for my couches feels so rough and scratchy on the actual couch compared to how the sample fabrics felt. No one in my family likes to sit on one of the couches, the fabric is so prickly- and it was one of the highest grade fabrics. It feels like I got the cheap ready-to-ship fabric. Im so disappointed with the fabrics my designer encouraged me to select.

Pa
Review №25

We have been thrilled with our outstanding service from Rebecca at Ethan Allen Jacksonville! We moved from Virginia and sold all of our furniture and she has helped make our entire Florida home beautiful with a coastal theme with furniture pieces and fabrics. We have used Ethan Allen decorating services for our furniture in the past in Virginia, so we were already familiar with the process and decorating services. We feel lucky that we met Rebecca. She took the time to understand our style and preferences. She has terrific customer service and is available when we need her, coming to the house and bringing items to try in our house when needed. She designed a plan for a unique living room and it turned out beautifully! She has helped design our dining room, living room, kitchen and family room. We are anxiously awaiting more pieces! We highly recommend Rebecca!

Li
Review №26

After shopping at many stores in Gainesville and in Jacksonville, we met with Traci Duva at Ethan Allen. Traci was extremely helpful by preparing visual representations of our living room based on floor plans. Traci showed us multiple configurations and was patient while we sat on every couch and chair in the building. Ultimately, we chose and ordered a custom couch. The couch was delivered earlier than expected (given COVID challenges) and we are very pleased with the purchase. We highly recommend Traci.

Me
Review №27

Traci Duva really helped me focus the design of my new living space. She listened and helped me find the perfect pieces for my dining area and bedroom. Her design presentation and drawings really made it easy for me to see what the finished rooms could look like. I highly recommend Traci and EA Jacksonville.

Jo
Review №28

Great products, with great customer service overall.

Cy
Review №29

We are long time Ethan Allen shoppers. Our home has received numerous compliments thanks to the expertise of Ethan Allen professionals. For the past 17 years we have lived in north FL and our store is at the St. Johns Town Center in Jacksonville, FL. Rebecca Reed and Jackie Carlson have provided us professional decorating experience every single year. Everything from in home consultation, design plan, to the execution of the plan. If there were problems it was managed in a timely and professional manner. We feel personally connected to the staff and welcomed on each and every visit to the store.

Ky
Review №30

Traci Duva helped us pick the perfect sectional and ottoman for our new home. Great customer service.... Thank you, Traci for all your help!!

Gw
Review №31

From start to finish I had a wonderful experience with Ethan Allen. Nick helped me with my selections and gave me great suggestions on how to use my new pieces with my old ones. The furniture came on time and in perfect condition. Nick was there for installation and I could not be more pleased. We are now ready for the holidays with our new room. Thanks Ethan Allen and Nick!!

Ne
Review №32

Here is what you can expect as this was my experience:You will have to constantly follow up for quotes bc they are not provided timely or not at all. Kim SYou will never be right as the customer. But you will be told “I’m sorry that you feel....” or some other version of an insincere apology.Your sales rep will not have your back and lie to the manager about what you said. Kim SThey are not interested in your repeat business or happy clients. JackieJackie is a wolf in sheep’s clothing.They will be good at making you sign your life away so they can throw policy and legalese at you. But when it comes to being refunded based on policy you will have to constantly follow up bc you don’t matter and neither does your continued business.You will be told what your behavior or thoughts would have been or what they are bc they know you better than you know yourself and bc you are never right, they are. JackieThey will not fully read your emails and will bring things up that you had no issue with. JackieThey will be difficult and inflexible bc again, you signed your life away, and they don’t care about happy clients, repeat business bc you don’t matter.They are happy when you are pleased, but should you encounter a disappointment they could care less.If you are disappointed or have a concern expect to be ghosted or at the very least have to follow-up multiple times.If your furniture is delivered with a flaw and you bring it to their attention you will have to constantly follow up for resolution because again, they already got your money and they don’t care. There’s no such thing as being proactive. They are only reactive.Only expect the manager to respond when you include someone from corporate customer care.They will bend policy when it benefits them but not when it is in favor of the customer.They will refute what I have outline in this review because again, they are always right, not the customer, I’m.just a disappointed and frustrated patron who they don’t care about bc again, they already got my money and I signed my life away.I have no issue with the custom items I received related to the home visit and 3 D rendering. You would have known that had you fully researched. Again, reply is on par with the level of service I have encountered bc my repeat business is not important to you after spending $15k in your store.

Co
Review №33

Traci is an amazing designer at Ethan Allen! She has spent countless hours with me selecting items for our new home, and ensuring that the new items will coordinate with existing items. She also came to our new home under constructing to take measurements and look at the space to ensure everything would fit properly. Traci goes above and beyond to make sure you will love your selections and that your home will be beautiful!

Vi
Review №34

It’s been a crazy year, and the supply chain has suffered! When supplies were held up to make my table’s bench, the folks at Ethan Allen Jacksonville came to my rescue while we waited for the back-ordered piece! They listened to my frustration and came up with a great, temporary solution! I could not be more appreciative of the awesome customer service!

di
Review №35

I recently decorated a 2700sq ft, 100 yr old new home completely with Ethan Allen furnishings and couldn’t be happier with the results. It’s casual elegant with a color theme that suits the house and flows throughout. I purchased mostly everything from Ethan Allen including furniture, carpets, drapes, shades, bedding and more. I have previous experience with Ethan Allen furniture and have been pleased with the quality, durability and beauty.Carley Naramore was my decorator and I highly recommend her. She has exquisite taste and was able to completely furnish the house in my taste with ease and efficiency. The process was enjoyable and rewarding resulting in a unique, elegant and easy to live in home.

An
Review №36

I had a great experience at Ethan Allen when i went shopping for furniture. Rebecca was the designer that help me. She was very friendly and showed me so many options staying within my budget. No pressure at all.S he took a lot of time showing me the different fabrics for our couch. She even came to our home to give us design advice. It does make a difference when you spend money on furnishing. That way you really pick out a piece that will work in your space. Their furniture are beautiful and high quality. I would definitely return there for future purchase

Ja
Review №37

Omg! We had such a pleasant visit. Jackie took care of us and we quickly purchased our furniture. Jackie was exceptional, loved her suggestions, she is soft, calm demeanor and her suggestions dont come as pushing a sale like other furniture stores. We loved her suggestions, she took time to draw me a map with my selections and print it out for us. This is above and beyond for us. She was also quickly on making our paper work which we are thankful because we have a baby and she wont tolerate long periods on a store. We will definitely come back for more items. We started with our basics for living room and looking forward to purchase more. Thank you Jackie!

Ra
Review №38

We have never purchased anything at Ethan Allen before. We wanted to find some quality pieces for our new home and when we just dropped in, Rebecca helped us. She was amazing! I was so happy with her sweet personality and no-pressure style. That was huge for us. She is also a design genius! Her ideas were gorgeous and we could not have picked them without her. We cant wait to see our new pieces in a few months and will absolutely use her again! Thank you, Rebecca!

M
Review №39

We received exceptional care from Rebecca at the St Johns Town Center location. Two visits to our home and she was able to put together several rooms to fulfill our vision. Two Thumbs up

An
Review №40

Excellent store - great staff and assistance

Ni
Review №41

I LOVE Ethan Allen, they have quality of furniture second to none. The pieces are timeless in appearance and they last forever. I worked with Carley Naramore, Design Consultant, I highly recommend her!! Carley has great taste and impeccable style - she helped guide me on the individual selections to achieve my overall look and desired outcome!

Ma
Review №42

Our experience with Ethan Allen is a textbook case of excellent customer service. Rebecca Reed listened as we described our ideal bedroom suite and identified a few beds we could look at in the showroom. Once we made our selection she brought stain samples to our home so we could find the right match. She measured for the bureau, mirror and side tables and has been terrific at answering all our questions and keeping us up-to-date on delivery. Great experience despite the reality of our pandemic world which has slowed delivery a bit.

Me
Review №43

It was a great experience working with Jackie Carlson. She was very professional and knowledgeable about every part of the process. I also was very impressed with the delivery of my furniture. The delivery team went above and beyond my expectations in communicating and delivery of my furniture. Thank you so much.

Sh
Review №44

Carley was really nice to work with. We felt very safe meeting with her during the Covid months. Masks were worn, etc. so far we love our chair and sofa. The delivery was sch earlier than what we were originally told. Which was nice. Delivery guys had on masks. We felt very comfortable with the whole process during these months. Nice job.

Ja
Review №45

I love Ethan Allen home furnishings. They are my go-to place for well made, high quality furniture. They have a great selection of styles, and a knowledgeable staff to assist with selection and evaluation criteria. By that I mean they coach you through sitting on couches, feeling fabrics and even preparing a layout with the furniture in you room. If you want a piece of furniture that can become an heirloom for your family, check out Ethan Allen.

Su
Review №46

Had a great experience working with Jackie Carlson. Found a great sofa and chair in a fabric I love within my budget. Jackie touched base with me often to let me know when delivery was expected and the delivery people / scheduler were prompt. Couldn’t have asked for better service.

Sa
Review №47

We had a great experience. Tracy Duva was attentive and patient. She is keeping us updated on the delivery date. We can’t wait to get our furniture!

Gr
Review №48

Mrs Duva was outstand with selections and updates!

Ju
Review №49

Carley Naramore with Ethan Allen at the St. Johns Town Center has gone above and beyond helping me set up my new home office. I began working with her in January in hope of putting together pieces over time. She made me feel completely okay to only buy 1 or 2 pieces at a time. No pressure whatsoever! She also came to my house, which is over an hour drive for her to take an in-person look at the space I was working with. She measured where each piece would go eventually. She also helped me narrow down the fabrics for the couch and throw pillows with great patience and excellent taste! She has a great eye for color, people!! I think if I had to pick one thing about Carley that I liked the most its her ability to empathize with what I was trying to create and the fact that I felt no pressure from her to buy anything! I highly recommend Carley for any decor ideas! Shes a natural at what she does. Thanks Carley!! I cant wait to get my desk in a few weeks!!!

Be
Review №50

Good deal on nice furniture. Downside is you must load furniture yourself. Never had a furniture do that.

Pa
Review №51

After a dreadful experience with a local interior design firm, I was left on my own with the task of furnishing my new – and virtually empty – home in St. Johns FL. So, I decided to give some of the furniture retailers a go, and among the first that I visited was the Ethan Allen showroom in St. John’s. There I met with their design consultant, Karen Bates. And I never went anywhere else. Karen guided me in furnishing almost my entire home. Her recommendations of pieces of furniture, of fabrics, colors, designs, and accessories were uniformly excellent. The quality of Ethan Allen’s furniture is simply top-drawer. Her presentation of room plans was categorically superior to that of my prior experience. She also guided me in the choices for window coverings for the entire house – again, her suggestions as to the type of coverings for each room, the color, the material, and the controls were all superb. Karen was remarkably conscientious and attended to every detail of this entire process – she visited my home time and again to ensure that her measurements were correct and that all the elements of the design would work. And they did, without fail. From that first meeting to the installation of the window coverings to the delivery and set up of the furniture, Karen provided exemplary management of the process. She took care of everything. I cannot remember a better experience than this one, and I cannot recommend Ethan Allen and Karen strongly enough.

Ca
Review №52

We had been searching for the right living room set for months. Found the perfect set at Ethan Allen. Stylish and incredible fabric choices. The team at Town Center were incredible in helping us with all the details.

Ja
Review №53

Ethan Allen sofas are high quality! I have owned one for years and like it so much I bought two new ones. It’s definitely worth the investment and I’ll buy again!!

An
Review №54

While the service, delivery, etc. were excellent...the chair itself is very stiff. Seems like the leather is pulled very tight and doesnt want to give. We are taking turns sitting in it in hopes of making it more comfortable. For some reason, it seemed more comfy in the store on display. Not sure what can be done. We are looking for exceptionally heavy people to sit in the chair to help break it in.

ge
Review №55

Larisa is a pleasure to work with. She is very patient and accommodating. We live out of state and she has made our purchase very easy. Her suggestions for fabric and decor are fresh and modern. We are redecorating our living room and dining room and her 3D sketches have been a great help. I appreciate that she can tie in some of our current furniture into our new room design. I look forward to our continued relationship with her in updating our furnishings.

Wa
Review №56

We shopped around Jacksonville at several furniture stores. We went to Ethan Allen to look at living room furniture. Karen Bates worked with and designed a wonderful plan for both our living room and family room. She developed a wonderful design board. We made a few changes with her and finalized the purchased. It was a great experience. Karen was not pushy at all and quickly learned our taste. After finalizing our living room and family room, we are now looking at our dining room. Karen is one of the best we have worked with; and we have worked with several over many years.

St
Review №57

I have used Ethan Allen to furnish my condominium 2011 and my home 2019. For both places I had the pleasure of working with Ms. Pamela Sacher from Ethan Allen in University Town Center. Her guidance, expertise, knowledge and gentle persuasion has helped me avoid decorating mistakes and furnish a home that I am proud of. She has been available for consultation on all matters of decorating from paint to carpet and drapes to artwork. I have come to trust and rely on her input.

Jo
Review №58

Great place and service. The delivery and quality of the products purchased were outstanding. Thank you Ethan Allen and of course our consultant Rebecca.

Ca
Review №59

Had an amazing experience with Ethan Allen from start to finish!! Lourdes was my designer and she was so patient with me since I’m terrible at making decisions! She allowed me to take my time, came to my house several times to help me and assure me and set aside several design appointments to meet with me! Lourdes is also very knowledgeable, an excellent designer, exquisite taste, and professional!! Everything she helped me pick was stunning and right on! I LOVE IT! Not only that but the quality is exceptional! Everything is so well made and will for sure last me a long time! Can’t forget the delivery.....the people who come out and deliver are well dressed, professional, nice and helpful- even helped me move other furniture they didn’t have to!! Can’t wait to pick items for my upstairs and accessories with Lourdes! She truly is the best! Oh and can’t forget Jackie she also assisted several times and she is so sweet and helped me finalize my selections!

Je
Review №60

I had a great experience working with Linda Linger. She helped me pick out my sofa and chairs and it came out great.

Jo
Review №61

I needed quick ship sofas for a client. My EA designer, Janet Petersen was extremely helpful in showing me the Ethan Allen options and even coming out to my clients home with fabric samples on short notice. Janet was on hand to insure my clients happiness upon delivery as well and available to me throughout the process with ready answers. I found the sofas to be well made and comfortable as did my client. Thanks Janet!

An
Review №62

My wife and I highly recommend Lourdes Estevez, design consultant at Ethan Allen. She is a rock star in our book! Our house was severely damaged and much of it had to be rebuilt. We decided to take advantage of a difficult situation by remodeling and redecorating most of the house. We simply could not have done this without Lourdes. Well before we could even consider furniture options, Lourdes helped us remodel our home by visualizing design options for our kitchen, family room and other rooms. Her architectural background was invaluable during this process, especially in creating design options that were practical and in line with our lifestyle. She also helped us select hardwood floors, paint colors, window coverings, light fixtures, bathroom tile, carpet and other finishes. When it came to picking out furniture, Lourdes skillfully and patiently walked us through different pieces, styles, fabrics, and colors so we could make informed decisions. She visited our home many times to make sure measurements were correct and design choices would work. Lourdes was highly responsive throughout the project, responding to voice mails, emails, and texts as if we were her only customers. We are finally moving back into our home and could not be happier with the finished product. We love our new house and the quality of Ethan Allen’s furniture is top notch. We cannot recommend Lourdes and Ethan Allen strongly enough.

Tm
Review №63

We are so happy with our recent purchases at Ethan Allen for our bedroom. It was so helpful having a design consultant come to our house with swatches and samples and guide us toward making our final selections. The cost is definitely higher but the quality is superb and you clearly get what you pay for.

Ba
Review №64

In my opinion shopping for furniture is a daunting task. What’s comfortable for one, isn’t for the other, one likes fabric, the other doesn’t and finally the actual design of the room. Sound familiar? Many thanks to our designer Linda Linger who made this a fun experience. Linda came to our home to get a feel for the room and our vision. She patiently worked with us during the design process after we changed our mind numerous times. We love the final design of the gathering room and can’t wait until the furniture arrives.Linda, thank you for your professionalism and help during this process, we couldn’t have done it without you.B&L

Ro
Review №65

We purchased the protection plan for all of the furniture purchased from Ethan Allen. We had to file a claim for a stain on one of our chairs and Guardsman was not responsive. I have had to call multiple times to find out they if they received our claim and then when I was finally able to speak with someone that told me they dont know when they will be able to process our claim. Not Happy!! Would not recommend purchasing the protection plan if this is the service you will get.

SL
Review №66

Jackie Carlson did a fabulous job of listening to what we wanted and helping us order it. Cant wait to see it all in November!!

Li
Review №67

To expensive for the same items you can find at competitors .

Jo
Review №68

I love Ethan Allens design service, they come to your house, take pictures and load them into their computer. This allows you to view items in your room so you can see clearly how they will look.They have good customer service, they replace items that come in damaged due to shipping/packaging without question.The only reason I am giving them a 4 instead of a 5 is that they take very long (8-12 weeks) to get special orders completed. Im not happy that they charge full price for some items that ship UPS 8-12 weeks later, so you are paying full price at the time of your order instead of a deposit at ordering and payment when shipped.

Ma
Review №69

I ordered a living room and dining room full of new furniture. The interior designer, Carley Naramore, was incredibly helpful and professional. She never pushed anything on me but was always there with a guiding hand and her wonderful eye for color, pattern, and elegance. She is a real asset to this business. The pieces did not come all at once but as they were ready. The delivery crews were timely, careful, and skilled. My entire experience, which spanned over three months, was very positive. My house looks beautiful and it was made much easier by the professionalism and quality of Ethan Allen and its employees.

Ru
Review №70

We were shopping this weekend at another store looking to buy a new rug for our living room. We found something nice that we thought may work for us, but just to be safe, we decided to stop and get the opinion of our Ethan Allen designer, Karen Bates.Karen has helped us numerous times with design ideas for our home. This time, she saved us from buying an adequate rug to helping us select a beautiful rug that has given our home an elegant custom look!Ethan Allen is all about quality, professional interior design, and superior customer service. We highly recommend Karen Bates!

Pa
Review №71

Carley has been so wonderful to work with. She designed several rooms in my house and I love all that she picked out. She’s fun to work with and really listened to what I wanted and came up with great ideas to match my style. I would highly recommend her!

Re
Review №72

Rebecca always gives great design ideas. Highly talented and a pleasure to work with.

Al
Review №73

Always helpful and professional. Thanks for your great ideas

Ma
Review №74

Thank you for a beautiful presentation. You listened to me when you were here at my home and picked out the perfect fabrics. I am in the room now and I know everything will fit perfectly when it arrives this spring.

Da
Review №75

Working with Pamela Sacher of the Ethan Allen Design Center on Cattlemen Rd in Sarasota has been a great experience for us. She suggested many great choices, all consistent with our preferences, in furnishing a new home. Just what we hoped for. Thank you

Ma
Review №76

This was my first experience working with a designer and Lourdes made me feel comfortable and secure in the process. She quickly suggested small changes with a big payoff, such as floor plan edits and even moving an area rug over 6 inches payed off. Love the Quality Control I art work in my dining area and look forward to installing the new light fixtures.

Pa
Review №77

Great experience ordering a custom sofa. worked with design consultant Larisa. She came out to our home on short notice and helped pick the right style & color to match the rest of our furniture. i would recommend E.A. Jacksonville. and the sofa was reasonably priced too.

Jo
Review №78

Ethan Allen is a first class operation with professional and knowledgeable design staff

Ch
Review №79

I worked with Carley over the summer to update my living room furniture. She came to my house and we got to know each other and clicked when it came to ideas for my new look. She took the time to take measurements and pictures to ensure the right fit for my space. I then met her later in the showroom and we had a great time picking out my new furniture and accents. My new look is 99% complete and I just love it. Carley helped me create my beachy retreat where I can relax after working hard all day. I highly recommend her design services and of course you cannot best the quality products and services by Ethan Allen.

Ga
Review №80

I cannot say enough about Karen Bates and her expertise help when it came to picking fabric and styles for new furniture for our family room. I highly recommend Karen. We love the quality of our new furniture and couldnt be happier with how everything came together!

An
Review №81

Started shopping at Ethan Allen two years ago when I bought my first formal dining room table and custom chairs. This is my forever set that I will never ever need to replace as the quality is excellent! So when I needed to replace my bedroom furniture I knew Ethan Allen would not disappoint. Nick is my current designer and he even came out to my house with different swatches. Nick is professional and knowledgeable about the furniture. Most importantly he is honest! Nick was even able to find me a dresser that fits perfectly in my bedroom which is challenging as I have an older home. I love my new bedroom!

Je
Review №82

I have been extremely happy with all my purchases from Ethan Allen. I could not have put it all together without the help of “Nick”!Nick is patient, caring, and one of the best decorators I have ever had the pleasure of knowing.He has an “eye” for colors, placement and practicality.....an extremely talented designer.Please ask for Nick F. If you’re planning to redecorate or if you have a new home that needs the right touch. You won’t be disappointed!

Pa
Review №83

We stopped at Ethan Allen after visiting other furniture stores to find items for our new house. While the prices were high, they were not terribly much higher than other stores that did not offer as much. We worked with Larissa to help us select furniture. Having access to someone with a better sense of decor was a big plus. Also, the quality of their wooden furniture seemed excellent, noticably superior to inventory at other stores. We appreciate the input from Larissa and meeting with her in store and in home to help us with our vision.

Th
Review №84

Rebecca Reed did a wonderful job helping us choose furniture for our new home

De
Review №85

Fabulous experience with our interior design expert, Nick F. at the Jacksonville FL location. Nick assisted us with ideas to remodel our entire family room, master bedroom, and custom drapes for guest rooms. Most delivered.... some still pending. Absolutely thrilled so far... very personalized with exceptional quality.

Le
Review №86

From the moment we walked into Ethan Allen, Nicholas Feyaerts greeted us with a smile and a helpful attitude. He helped us find exactly what we were looking for. It was so wonderful to hear from him after our furniture was delivered. He wanted to make sure everything went well with the delivery and if we had any concerns he was there to help. Amazing customer service beginning to end.Thanks Nick!

Le
Review №87

I am adding to the review that I posted 8 months ago where I had a very good experience. Unfortunately that is not currently the case. The sofa that I purchased from Janet now has a broken lever for the manual recliner. They sent me 1and it got lost by UPS and now they have sent me a another one that has to be installed in less than a year. Ive also decided to buy a dining Room set and will not mention the sales persons name in Jacksonville Florida in an effort not to embarrass her. She came to my house and I ordered the dining Room set along with a buffet and a writing desk. She was supposed to help me choose a rug and I texted her, left a voicemail on her work phone, left a voicemail on her cell phone and also sent an email. She has not replied to me and I have been trying to reach out for the last 2 weeks what a poor customer service experience!! Unacceptable and your furniture is not inexpensive. I have also been trying to call the store all morning in an effort to speak to a manager and the phone just rings and rings and no one answers. How completely frustratingJanet was great to worK with. She was very thorough, had good follow up and listened to what I wanted. She is a pleasure to work with and has years of design experience.

De
Review №88

Had previously purchased two large art pieces in gray and black. Was interested in the orange version; however, uncertain of the shade. Was assured by sales associate (after she consulted manager) that if we did not like the shade there would be not problem returning without a restock fee, etc.The color was more of a rust and did not go with our color scheme. Initially she forgot that the restock fee was waived per manager. I then wanted to order the white version as a replacement. Was told no problem and then charged for the delivery of the first piece of art.They had the option of doing the right thing and doing what the manager had agreed to but chose not to. Not only did they then lose a $700+ sale (because I canceled the order). I will never again purchase furniture or any other item from this store.Poor, poor management and customer service.P.S. Went 1 block away to Z Gallery and was treated with great professionalism. They will be getting future business and referrals!

Su
Review №89

I was new to Ethan Allen and wandered in as I was shopping to redo my bedroom. I was lucky enough to be approached by Lourdes Estevez, one of the Design Consultants. Not only did Lourdes work patiently with me to create my dream bedroom but I am now back less than a year later so satisfied that Lourdes and I are redoing our main living space! The quality of the furnishings is great but more so is the attention, time and caregiven to my projects by Lourdes. My husband hopes we are finished - but next - the dining room!!

Jo
Review №90

Shan Cieslik is the best! Highly recommended. Took the time to come out and measure and had the patience to get me exactly what I was looking for. She followed up with updates. Can’t go wrong if you use her as your designer!

Li
Review №91

Our experience was superb. We ordered a HUGE table with 8 chairs and it took less time to manufacture than we were told. We love it! Our expert designer/sales person, Shan Cieslik, was extremely knowledgeable, professional, helpful and kind, Top Notch!

Ga
Review №92

Lourdes was of great assistance to us designing a somewhat difficult space. She designed our home perfectly and comfortably to fit our lifestyle. We are extremely happy with the product and our great designer. Thank you!!

Ch
Review №93

Friendly, knowledgeable staff made the experience a pleasant one.

Ge
Review №94

Nicholas Feyaerts’ broad knowledge of the aesthetic and pragmatic elements of design make him somewhat akin to both a “Sherpa” and a visionary. Over the past three years, my wife and I have approached him on a variety of projects – some beginning as fairly well-developed ideas, others much less so. Nick has proven equally skilled in helping us translate our more fulsome ideas into reality and in visualizing and developing ideas we probably would not have come up with on our own. We have a strong appreciation for his keen sense of color, line, texture, and balance. We also value highly his collegiality, patience, and obvious respect for the diversity of styles and tastes that define the eclectic field of design in today’s market. In short, Nick is a client-centered design professional who is a pleasure to work with.

Jo
Review №95

Always excellent service and products and Rebecca is outstanding! Thank you!

De
Review №96

Larisa Mindra at Ethan Allen was FANTASTIC! She helped me design my open floorplan kitchen, dining, living, music space and helped me greatly with the furniture/rugs/decor selections. I feel totally blessed to have had her help....I could not have done such an excellent job on my own! Larisa is absolutely the BEST decorator I have ever worked with, and she earned every commendation I could give her. I give Larisa my highest recommendation for her professionalism, her work ethic, her design skills, her attitude, and her follow-through. You simply cant do better than working with Larisa at Ethan Allen!

Ce
Review №97

Beautiful store and always great service with Rebecca Reed!

Da
Review №98

Iv been an Ethan Allen customer since 1992. Love Ethan Allen products.So, when it was time to remodel my kids bedrooms, all we really did is to go to Ethan allen in Jacksonville. There we met Linda Linger, the sales person, and she was very helpful and knowledgeable.Thank you so much for all your help Linda.

to
Review №99

Enjoy working with Karen Bates. She was always polite and answered all our questions. This was a great experience. I will choose Karen Bates as my Design Consultant again.

Te
Review №100

Carley was wonderful to work with - efficient, professional, and thoughtful.

Information
37 Photos
100 Comments
4.7 Rating
  • Address:4939 Big Island Drive, Jacksonville, FL 32246, United States
  • Site:https://www.ethanallen.com/on/demandware.store/Sites-ethanallen-us-Site/en_US/Stores-Details?StoreID=495&utm_source=google&utm_medium=organic&utm_campaign=google-my-business&utm_term=495
  • Phone:+1 904-292-1700
Categories
  • Furniture store
  • Bedroom furniture store
  • Home goods store
  • Interior designer
  • Lighting store
  • Office furniture store
  • Outdoor furniture store
  • Pottery store
  • Rug store
  • Sofa store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:12–5PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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