Tammy S. was charmingly helpful.She was quick and intelligent about helping out multiple people in line at the same time, this minimizing wait time and efficiently following company standards.She went above and beyond in explaining policies, and was patient throughout the transaction.It felt like a genuine person helping us, as opposed to a robotic associate, and that makes all the difference.Thank you Tammy!

The first thing I want you to know is that I am a FedEx Ground employee and I sent two packages at the FedEx Ship Center location using the employee discount for the first time. It was very quiet when I entered the office. There were only two customers, but no FedEx employee, which showed up after a few minutes. It took almost 10-15 minutes before we got help, despite the fact that it wasnt busy, but it didnt matter to me because I understand that employee might be on another task inside. I was helped out by an older African woman. Looking at her I had a sense that she is not fast and doesnt have a good attitude, but who am I to judge? In an effort to make it easier for her to type, I wrote all the shipping and recipient information on a piece of paper that I handed to her. However, considering that she took almost 25 minutes to input that information, I wasnt too concerned. As she was placing a label, I noticed the recipient’s name and phone number were both incorrect and different from what I wrote, so I told her. As opposed to thanking me for pointing out her mistakes, she had an attitude, telling me that as long as we had a zip code, everything would be fine. She shocked me with her response, and I began to wonder how the hell she got hired and who hired her? Since I didnt want to cause a scene, I thanked her and left. I was looking forward to writing a review regarding her customer service skills for that particular location. Finally, I request the location manager to train her properly or she needs to find another job, if not she will ruin FedExs reputation soon or later.

I am a fulfiller for 1800flowers.com, my flowers shipped overnight to arrive to this station by 10:30am, several times I have not received my packages and now 3:00pm. Did I mention the items were perishable?

Over charged me for small package. I questioned him about the price and he said that was the cheapest... 26.00 to send a small envelope, when it’s normally 9.50. I knew something wasn’t right so I checked the website he charged me the retail rate and not the one rate. Watch out for this guy apparently he’s trying to get a bonus or something. Older white male with glasses kinda skinny and tall.

Nice people.Only took a few minutes to pickup my package.FedEx always provides the level of service I expect.

Did not deliver the package, delayed and made a false claim that they attempted a delivery, real surprise...

Always very helpful in getting my packages where they need to be. Very courteous staff

The folks here were very service oriented. They helped me greatly with a package they tries to deliver over the holidays but couldnt, my bad. Didnt leave a note on the door

Terrible! The customer service member was very good, but FedEx gets a fail. The package was out on the wrong route. When I called to check on it customer service has no access to the actual computer record to check or update the address. It was nearly impossible to speak to a person. Long story short, my package that was to arrive two days before the birthday will now arrive two days after the birthday. Go Prime or USPS.

Very good service

Long line the guy was flirting with a couple of girls ( do it on your own time) Just had a envelope to drop off.

Never got my shipment so I guess I roll the dice if I get my shipments I spend money on or not

We tried to ship a package here for my fathers birthday, but they put the wrong label on it and gave us the wrong receipt. So, we couldn’t track our package, or get a refund. It was a total nightmare.

Delivery driver lied about delivery attempts two days in a row. I am home all day today and received a text saying unable to deliver as no one was present to receive. Lier!!

Great service

Do not use this place!! I have had 2 packages stolen in one month and they forged a signature for the package I was supposed to receive and not even my signature! I have video evidence of this driver stealing 2 packages of mine and not delivering them. I told them and they continue to let this driver off and cover it up. Just disgusting!!

FedEx has NO ambition to deliver your package on time!!!!*Estimated delivery date: 11/19/2020 Thursday....NO PACKAGE RECEIVED 11/19/2020!!!!!Called customer service.FedEx error #1: Due to the handling of the package, the label was damaged so the driver skipped the package. The package will be delivered the following day (11/20/2020 Friday).NO PACKAGE RECEIVED 11/20/2020 Friday!!!Called customer service.FedEx error #2: The driver delivered the package to the wrong address. The package will be delivered the following day 11/21/2020 Saturday.I ask to speak to the supervisor and was told - due to the holiday season, the management isnt allowed to take calls...smh

In and out no waiting

Every time I going to this place I meet someone friendly and willing to help. Tania B has great customer service

Worst worst experience ever I was shipping cold items internationally and the guy who works in this place recommended to put 8lb of dry ice, I paid close to $500 for a very small box of medicine, they sent the box next day to me said it was restricted because of the dry ice and when I asked for the refund or credit which I spoke almost with 8 people in billing department each one gave different answer .now they ened up to reject my refund . Dont waste your money go ups or Amazon

Great customer service, and deliveries are always on time!

In and out. Nice with everything is in todays world.

They are always so friendly and helpful! It wasnt that busy in the lobby at 6:30pm tonight!

Very speedy service, great location!

Customer service was ok.. will use service again

I work down the street and every morning I every morning I see a FedEx driver in a little van going 60+ down this 30mph street. Some tell them to slow down before they cause a bad accident.

Worst service in 25 year of using FedEx. Fist time to ask for small piece of type for a box and he want me to pay for the tape! Incredible and hard to believe you would charge for a small piece of tape to a clients with an account and 25 year of history and tens of thousands in business!I recommend FedEx to monitor this... or reconsider they new policy!

They are short staff and my package has just been sitting there being delayed 2 days, I recommend they do a job fair!!

Careful, Quick, Helpful Staff

Great..

Bad costumer service. The person helping was rude and threw the packages.

This place is tricky to get to, it being off of an access road near the airport. Unfortunate experience. When I arrived to pick up a package, there was no one in the lobby to talk to and no bell or anything to page an employee. There at least needs to be a bell or way to get ahold of SOMEONE in this place. Eventually a lady who was visibly frustrated with something talked at me with absolutely zero eye contact and asked for an ID and my tracking #. She then wrote some stuff down on a paper without saying anything, left and returning asked for a signature without looking at me, getting frustrated when I asked if it was me she was talking to. Service with a frown, and pretty sarcastic at a Mexican gentleman who had limited English skills but still needed his package.

I was in and out real quick

I went their to pick up the package that was supposed to be delivered because I wanted to get it early. I called a day before on the 1800 number so they can hold the package, the guy said he did, but when I get there the customer representative said she didn’t see a hold and it being transferred to a truck, she half to run and make a long walk to get my package before it left the store. She was awesome , but they on the phone didn’t do the work.

Great customer service. Great open-late dropoff hours. Thanks FedEx

Quick, easy helpful staff. Took me all of 10 min. In and out. Pleasant experience 😃

Picked up a door tag for one of my clients. Was in and out in less than 5 minutes with my package. The young lady was very courteous. Overall, the facility was clean both inside and out.

Greet customer service fast in and out service.

I got a great service here. I will recommend this facility.

Worst experience. Online agent asked me to pickup from this location but, the package was still lying inside the can for 24 hrs. They were not willing to get me the package, instead asked me to come next day. The next day, the experience was worse than before, their servers were down and the lady doesnt have any courtesy to answer with patience. USPS or UPS are better truly. Fedex service was bad. It was a 2 day delivery but, Fedex couldnt do it even within city.

I was supposed to get a package on Wednesday. I still dont have it and had to jump through loops and call multiple times just to find out that the address is wrong. Seriously? Go to UPS, they at least notify you something is wrong.

I never knew it was here until recently.Nice employees. I

Place is too outside but good thing is it will be open till 9PM daily weekdays

Unprofessional. Told me I dont know if we have your package even though I received a call 30 min prior stating it was at the facility. The guy proceeded to say I cant promise its here. Just go look. I dont care to argue or have the time. Surprise surprise it was there.

One of the worst shipping experiences Ive ever experienced in my entire life for 3-day shipping its been nine days now I will never use the service again

The guy working the counter was super cool. Should have gotten his name. Shot out to the guy working the FedEx counter. Excellent customer care bro.

Reggie grate costumer service thank you for everything

Spent extra money to get overnight shipping for some school stuff and my package didnt arrive until a WEEK later. I was ok with it cause atleast I got my package and I called to ask for a refund for the extra money I paid to overnight it and they flat out said no. They kept telling me they only received the package a day before but I have multiple confirmation emails from them starting the day after I ordered saying they had recieved it and my package would be there the next day. I got these emails for 6 DAYS! But they tell me they never received it. I usually dont trip over these thinkgs but the shipping was expensive for the overnight and I feel 6 days is NOT overnight. Just Trash.

Worst company to ship with would give no stars if could. They are rude and have no idea what they are doing. Tried to deliver package to my business at 6:53AM their stores are not even open at that time. Now they have no idea where package is

Though the register person is always different, theyve always been the coolest to work with. Very helpful and patient!

Fast response

Awful service and did not knock or ring the doorbell when “attempting” to deliver my package. The service center was even worse and very rude when trying to pick up my package.

They have changed my address now 3 times. I hope whoever is wearing my jerseys at FedEx is enjoying them!!!! This is terrible that a delivery address is being changed now.

This is not meant for pick up or drop off, despite being told to come to it to grab a package. This is warehouse. While picking up, I had to wait over an hour before receiving my package and was not informed of what to do for the first 20 minutes of the wait.

Very quick and efficient service

Put in order online to send to pick up center. Packages were delivered to home when I wasn’t there. Customer service was rude and not helpful.

Best way to send anything you want to get there on time and not damaged

Lied about making a sec attempt delivery. No second attempt door tag. I took the day off to end up with no package, time wasted waiting on a driver that lies and lost a days pay! Very pissed at fedex..

Very nice and professional staff.

I ordered a bow like for archery last week and they rescheduled the package again for next week

A little tricky to find. Staff is always friendly.

Good place for ship all kind of things..

Nice parking lot and interior facilities. Staff was helpful and quick.

On 9/15/2015, Shortly after arriving to deliver my package, the female driver stated she could not leave my package with my neighbors the day before when she came to deliver it because they refused to keep it. She began to question me why and admonished me for not getting along with them. This FedEx employee is paid to deliver packages to customers. It was not her place to meddle in the customers personal affairs. Moreover, the package required a signature. She had no business in trying to leave the package with my neighbors when it required my signature.

Service is great. But long wait. Not enough staffs.

Missed deliveries to my house 3 times in 2017 and 2018, so out of fear i will not order anything that uses them as a shipper. Then today a 70 pound box shows up that does not belong to me. THE MANSFIELD DELIVERY DRIVER DOES NOT READ!

Realtivly new facility. Close to DFW Airport and new home construction in Irving TX. Convienent but hard to find without clear directions.Its a package distribution location folks......

Insanely SLOW and understaffed

Nice staff. Place is usually quiet which is awesome.

Good service. Promptly attended to.

Been waiting over 2 weeks after paying extra for next day delivery

Only one person

Great location to ship!

Courteous staff, easy to find and efficient. #deriklattig

Very good place

Very courteous staff, fast service, convenient location

Office not helpful at all.

Professional service.

Very, very, slow process

Fast & convenient with friendly staff.

Nice, easy to use, great location.

Nice supporting staff

This is a horrible FedEx service provided by this location. I have a package picked up with Air Bill, They picked up the package, now they dont know where the package is. I have a case id created and no information for hours from this location. Truly horrible service by FEDEX.

Exelent

Very neat and organized!

Very nice and friendly staffs

Surprisingly convenient and efficient.

Fast friendly service..

Nice staff

It was great

Awesome service

Nice people,fast service

Not crowded at all!

Wrost customer service...

Very helpful people

They fake that they attempt to deliver a package and now they cant get ahold of the driver to get them to actually try.

Great staff with great service

Just got hired

Helpful staff

I pu my parts here