Very nice and courteous. Knowledgeable of the situation. Got me taken care of in a reasonable time. Anytime I need additional services would prefer thi Joe for the job. I appreciate his assistance.

They were awesome and my service technician was wonderful and did a great job of explaining everything!!!!

We were disconnected from monitoring by Grande when we switched our service. The Vector reconnection experience was 5 stars. We had a great tech who found the problem and got us up and running quickly.Unfortunately, getting an appointment to reconnect took longer than it should have. When we called in for support it was clear that the goal was to upgrade us to a more expensive option rather than fix the issue. They tried.

Joe discovered the problem right away. He was courteous and efficient. Thank you.

Our service tech called me when he was on his way and showed up promptly. He fully explained everything he was doing and was friendly and kind as well. Great experience!

I reached out to Vector to terminate my contract due to the ineffectiveness of their equipment. Texas is coming off of rolling black outs and its still pretty cold here. Vector has locked me out of the APP and I can not control my thermostat which means I can not heat my house where my 70 mother lives me. However, I am not locked out of the payment side of their system. You may ask why not just control the temp from the thermostat well because it has no power as well. It always goes out and the only way to regulate the temp is via the phone. STAY AWAY FROM THIS COMPANY!

Joe was awesome, he was patient and helpful in the repair /setup of our app.

We have used Vector Security for the past 6 years and been 100% satisfied with their service. Our residential alarm system has had 1 issue over that time period (low battery, so not a Vector issue) and because of our maintenance plan, the issue was resolved within 24 hours. Additionally, the technician checked all of our equipment and sensors when he visited to replace the battery to make sure everything was secure. Easy 5 star review.

Once again, Vector provided us with over the top service. Our rep was very professional, friendly, and informative. He enlightened me a lot on my sky bell doorbell and vector app this morning when he came out. He walked me through things quickly, and and helped me to figure out how to use my app for effectively, as well. I highly recommend Vector!

Vector came by to assist with a minor issue we were dealing with. Their support technician, Jose Rodriguez, was the one who assisted us. He was incredibly professional and helpful. I highly recommend Jose and the Vector support team.

Great customer service. Knowledgeable technicians. Highly recommend.

It’s been a nightmare dealing with vector security since they installed surveillance system at my house. Firstly, the technician Ed installed the backyard camera way too high and out of range. It took them weeks to come out and fix it after we had called them numerous times. Then we had low battery on the panels and again took them weeks to come out and attend to this issue. Their technical support sucks and I am regretting doing business with them. I would strongly recommend potential customers to stay away from vector security.

The service is horrible... I repeat do not do not start service with them. the cameras no show up ....They said they will come after 4 day. They didnt come and no excuse to not send someone to come fix it. their technicians to look. So lazy and you can tell they just don’t care about their customers.

The staff was very helpful in diagnosing our problem and Joe was quick to solve it. Professional all the way.

Joe was professional, knowledgeable, and courteous.He quickly upgraded our system and replaced a bad battery. Also, he followed through on setting up a 3 year contract as discussed on the phone with Michelle. No surprises!!

I have been a Vector Security customer for two years. The response and support has been exceptional. I cannot say enough kind words for the people there and how they treat the customer with respect and how professionally they perform.

The technician (Casey) who worked on our system was excellent. He was knowledgeable, courteous and professional. Did an excellent job.Today, March 17th, our security system was worked on by Jason. He was on time and he quickly identified the problem with the system. Jasons work was timely, professional and effective. In addition, he was very courteous and friendly. Just an outstanding job!

Vector security has been very attentive and professional every time I have had them out. I highly recommend them. We have a set of 4 townhouses and the video cameras video doorbells and the electronic locks that controll alarm system are fantastic. Our tenants love the app and the security that is provided.

The tech that was sent out jose was very knowledgeable and did a great job of getting my system back and running. Very pleased with his service.

I had one of the most amazing experience this morning with my Vector representer. He was very knowledgeable, friendly and customer service focus. He willingly took time to not only correct the issue but made sure other enhancements were shared so I could get additional benefits from my security system. If I had to rate 1 out of 10 with 10 being superb. I would definitely give him 10.He is definitely an access to your company.

Your technical person was professionally nice and very helpful, but the electrical line has a problem and that cannot be handled by him and as per, the issue hasnt resolved

Outstanding customer service! I had a couple of issues after my new WiFi system was installed. I had to call for a technician to come out. Jose was great! He fixed all the issues I was having and even took the time to give me some pointers. Love my new system!

I have had nothing but great experiences with Vector. Jason is a fantastic technician, very informed, efficient, and went out of his way to make sure my cameras were set up and working. I highly recommend Vector and Jason is an amazing tech!

Responsive and knowledgeable team from the sales rep, to the installation techs, to management. We had a large installation that presented challenges, and Vector adapted to overcome all problems. No upsell; only promises delivered. Highly recommend them.

Michelle did a great job helping me through my “FC” communication fault. I really appreciate her kindness and professionalism. Jerry Johnson

I would give them five stars, but it took them several calls and discussions to come out. However, when I finally was able to get them out to see me the technician was excellent and quickly repaired the issue.

Thank you for the great service!

Had an alarm go off for an unknown reason and could not turn it off by using the keypad. Called Vector and was advised how to stop the alarm. Service Tech to the house the same day who replaced a component and verified the system was operational. Couldnt be happier and very pleased with responsiveness to address this problem by Vector...

Vector (Joe) came out immediately when they found out I had a problem with the system.Joe was on time, efficient and very considerate of the problems.If I have any problems in the future I will definitely ask for Joe.Thanks Vector!

Vector has been nothing but a great security system. The ease of access from the phone app, live video streaming from the camera, and personalized notifications that allows me to know who exactly armed or disarmed our system. All of the features and custom settings are great!The installer was also a great dude. Very personable and took his time, well past 6 oclock in the evening to stay and explain how to use everything from the control panel to the app. A few weeks after it was installed, I had a question on a Saturday evening and called the support line. They said they would have to have the on-call tech call us. Just a few minutes later, I received a phone call from the same tech that did my installation and he took his time to answer my question over the phone!I would recommend Vector to everyone. A great price for top of the line home security with fantastic support, you will not be disappointed!

I guess today’s technology is too advanced for the devices.It is frustrating that it is taking so long to get this situation resolved.Jeremy was great. Maybe changing the type camera will be the answer.

Vector has went above and beyond helping my get our new system up and running. I appreciate all the help with the website.

They have done my last two system upgrades, and I cannot be happier.Jimmys walked me through the monitoring, home automation services, and camera upgrade options so I could make the best choice. The tech also did a great job installing everything, trained me on everything, and even clean after himself.Thanks Vector!!

The service technician activated my system quickly and explained how to use it. He was very polite and professional.

I have heard very amazing things about this company and they have an outstanding reputation in the security industry. We were sad to hear Jason Johnson leave the previous company we worked with but are happy for him as he is hard-working, positive, and a very very intelligent young man who gives 100% at all times. The company is already great and we are sure Jason will make it even better!

Our tech Jason was very thorough, made sure we understood how to use the system. We highly recommend Jason and Vector Security!

Thank you for coming out and fixing my outdoor camera.

As a customer and an employee, I can say that Vector does it right. They put customer experience and quality of service as top priorities!Their top-ranking products give you the latest and greatest options for home or business. I really like that I can monitor and control everything from my smart phone.Thanks Vector!

I’m really disappointed with this company I got their service with them back in October from this year I got their plan with the door bell and the cameras and I never got my cameras installed they told that they where going to send someone out never did I try contacting the owner he never Call me back so I’m canceling their plan with them 👎👎👎

Great service and even better pricing! Changed from ADT and couldn’t be happier!

So many great things to say about Vector Security products! It doesn’t just stop there though, it continued to spill over with great customer service through extraordinary assets to the team like Amy, Mike, and Drew. They were all extremely helpful and acceptionally knowledgeable with any questions that I had while showing great hospitality and enthusiasm in what they do.

Service was great. Technician was helpful and professional.

So we have had vector for 4.5 years. Always been good till about 6 months ago. We called in a ticket to have our products looked at and batteries changed because of an email we got. Well 6 months later nada... then this past Thursday I called in a service ticket. They said they would get with me by the end of the day to schedule a time. I had multiple zones and smoke detectors not working. On Friday I called back. They said their service department was closed Saturday and Sunday. Funny I called Friday. My wife called at 4:46 pm and they said sorry service department is closed at 5pm central time. We still had 14 minutes to put a ticket in or talk to someone. How am I supposed to depend on someone to take care of my home if they dont follow up like they say they will. I might be changing after this year. Maybe they changed management or something. Just not the same anymore! Plus we wanted to look into other services like door bell and cameras. Not sure anymore

Great company!Great customer support staff! Vector Security puts the customer first & provides excellent service!If something is not right, Vector’s staff will do whatever it takes to make it right.

Will you please update the spelling of my name? It is Sherry. Thanks

Very friendly technician. Explained what he was doing and how to make setting changes. Thank you!!

The Vector Security tech, Joe, was excellent. He quickly isolated the problems with our system, had the parts on his truck, and got us fully operational in a few minutes!

I hesitate to write reviews because they can seem disingenuous most of the time (at least to me). However, when such great service is rendered one needs to shout it out from the rooftop!I moved to my new home in Argyle 2 years ago, and signed up with Vector right away. They installed a wireless security system along with a doorbell camera. The system has mostly worked fine. And whenever there had been issues, Vector has always been quick to send someone out. But this isnt why Im writing this review...A month and half ago I found out that I have to relocate my family once again, and put my home up for sale. almost instinctively (this being my 5th move in 10 years) I went down the list of all of my subscription services that Im going to have to either cancel or transfer. Sure enough I made my way down to the security system. As much as it pained me to not have on demand access to my front door camera, and being able to let people in remotely from my phone, I knew I couldnt take my system with me to the corporate housing Im being relocated to.I spoke to the Vector office in irving, and immediately they offered options to me. Never did they try to hold my feet to the fire, and invoke the agreement I signed. Instead, they were my advocates through and through. In the end, they offered to reach out to the buyers to see if they would take over my service. And when I told them that I didnt know when the closing date would be, they continued to work with me. Ultimately Vector released me from my remaining obligations, and from what I heard from the new owners, the sales guys were so nice that they ended up signing with Vector anyways. Win-Win!

Switched to Vector Security about a year ago. Jeremy the installer was terrific and installed the system with professionalism and with pace. Love the doorbell and door-lock...app is cool.

I was very impressed with the professionalism of Jimmy Meeks. He was on time , and very knowledgeable about their products.

They do not respect their customers’ needs and concerns. They want to charge trip charges for “weekend service” when the issues should have been taken care of during the hundreds of weekdays the problems were called in to their offices. Literally a year’s worth of service issues and this is the final call. I dare you guys to try and hold us up to a contract. Our lawyers are going to get us every dollar we paid for your non existent services.

Great service and great prices.

Great system. Installation was smooth and professional.

I’ve been a Vector Security customer for many years and love both the product and the customer service! The doorbell camera and automatic locks are my favorite perks, but most importantly I feel safe with my Vector alarm system and the support team behind it.

Great customer service and very efficient!! He was very detailed and informative. Geat service!

Great and quick service.

Great company. We love our vector cameras and system.

Very nice gentleman, efficient , and knew what he was doing!

Loving my CC tv video system and home security automation. I’d give it more stars if I could!

Nothing terrible to say about overall service, however, we are about to be stung by sneaky tactics. We signed up with them back when it was called Pelican Security. I was a little wary because of the 5 year contract, and this company is only located in a few states. However, the guy who sold us the system stated CLEARLY to us that if you move to a location that we dont cover, we will release you from the contract because obviously, there is no way you could use the contract. That is the ONLY reason I went with them as opposed to a national brand like ADT. Well, next month we are moving to a region they dont cover, and guess what, shocker, the person on the phone told me Oh Ive been here a long time, and Ive never heard of that.Luckily, we only have less than a year left on our contract and they so GRACIOUSLY are giving us a 25% discount on the remainder, so its not a huge cost. But, after doing more research, ALL companies basically offer the same products and services at the same cost. Therefore, Ive now learned there is NO reason to ever go with a non-national company like Vector. I would tell anyone never to use them when the national brands are just as competent, and you wont run into this issue where you have no ability to use their service/contract if you move to more than half of the states in the country.

Very professional and a good company to do business with.

Customer service, attention to details, and overall willingness to help and protect is evident with Vector Security. Very satisfied.

The service and installation technicians at Vector security are the best in the industry!

JJ did an amazing job helping me through this whole process and understanding the system.

Vector Security really impressed me with their customer service and professionalism, the staff really care about the needs of their customers! Very highly recommend!!

Vector Security is the best security company for the best rates and service.

Ive had vector security for the past 5 years and havent had any problems since. Two thumbs up!

Great company with excellent customer service!

Excellent service

Not a good company. They can never find my account and I have been on hold and hung on many times. I pay a lot for their services and I gt charged for the same problem that I have needed fixed 3 times this year

Excellent service

Great staff and great work

Great company!

On time and professional