This is a good car dealer. Bought our first VW here in 2019 and is was a good experience. We purchased the Atlas and we love it. The service department is also very good to work with and I couldnt be more pleased. I specifically waited to leave my review until I had owned the car for awhile so I can honestly say Tom Wood VW is a decent place to get a new car.

I love the facilities. Nicest dealership I have ever seen. My service advisor, Mrs. Willis, has been great ever since I bought my first ES330. Maintenance is a little slow though.

We had a wonderful car buying experience at Tom Wood Audi. Dennis (sales) and Andrew (financing) were very kind, helpful and attentive from the time we walked in until I drove my new car off the lot. They made us feel extra special!!

Great place and people! I went to Tom Wood Jaguar and Lexus to look at a used car I saw advertised on the Internet; A nice sales person named Raina met and we went for a test drive..The day before my appoitment Raina emailed a short video showing me the car was in stock; I am pointing this out because before this test drive; I went to THREE (3)!!! Other well known car dealers that advertise in city of Indianapolis; not only did they not have the car as advertised the other three dealers tried to sale me a car for $10,000! More!! I thought that was very deceptive😡😡😡!!. And three of the 2 dealers overall demeanor was less than perfect. After the test drive I thought the car needed some brakes but overall the car was in good shape and I wanted to see about financing...I had a decent down payment so Raina and the finance manager named Ben worked with the banks and were able to bring the down payment and monthly payments to fit within my budget; and Raina was also able to have new brake shoes installed. Overall my experience was a very positve one.and I would highly reccomend this car dealership!

Have been going to TW Lexus for 21 years for new & used cars & very happy with their service as well. See Alex Sweet for great repair service guidance & management!

Wonderful experience. Brandon was amazing. I highly recommend Tom Wood Volvo and Jaguar.

Did not honor price quote.Did not perform requested service.Took 3 days to complete service.I expected better.

Take my Volvo here for service and have always appreciated the assistance of Matt Benn and their service department.

The best customer service of any dealership that Ive ever been to. And Ive had good experiences at other dealerships but this place is the best. They are highly organized, knowledgeable and prepared. Dan and Josh, as well as everyone Ive met here knows exactly what is going on with a customer to the smallest detail. And they make sure to double check everything before you leave. The service technicians who work on the cars never let anything slip by, in my experience. I am truly thrilled and honored to get such great service from people who actually care. Please patronize this business, as they deserve your time and money. Youve worked hard to earn your Jaguar, you deserve a place like this.

Good cars & good service.

Friend of mine purchased a vehicle from here. Damage was done by a tool they use to replace the oil filter. Insurance got involved, an inspection was done. The inspection proved it was done by the service department. Tom wood offered $5k to the owner. The damage was $21k (new motor cost) Definitely not the place I would want to deal with and purchase from. I will tell anyone I know not to do business with Tom Wood.

Best Autohaus in Indianapolis. Great service and I will always go back

Never had a bad experience here!! Always great customer service.

Keeping customers waiting. And just looking to make a dollar off of you. Typical fishers area. I will find another dealer on south side and give them a try.

Clean and courteous...Friendly car shopping experience!

Very professional and knowledgeable!

Amazing customer service and the card are top quality. Tom Woods Lexus rocks.

You gotta expect to pay - the old days of “haggling” are over.

Specifically for Tom Wood Audi Indianapolis. Flawless customer service. Shout out to Joe LeBlanc for helping me with my A3 purchase and to EVERYONE in the service department. These guys do an amazing job of making sure you and your vehicle are happy. Couldnt be more pleased with this dealership. Will definitely be buying my next car from them. Would definitely recommend anyone looking for a new car to give these guys a chance to prove just how valuable and excellent customer service can be.

I have had nothing but good experiences with this company. The staff is friendly and helpful. The facility is very relaxing. Very inviting.

Its always good Dakota took care of my car and it was smooth as it is every time thank you

Salesman was very rude!!!!! Would not shop here again. Too many other dealers that actually want your business.

Great service good employees

Love the service and everyone is very nice and helpful!

Beautifully well kept i was just there and they do a great job

Sales man was friendly. My spouse purchased an automobile. They charged a fair price.

Love this place!!! Great people Great work

We purchased a used Honda van from the Audi dealership. We had a good experience with our salesman and with the dealership. We feel that we got a fair price for the vehicle.The van had high mileage and we negotiated a good deal on a. extended warranty. This is where I think their service became exceptional to us. Having a problem, the warranty company told us that we needed to take it back to the dealership where the vehicle was purchased. It seems counterintuitive to take a Honda to an Audi dealership for repair. The service staff was very kind in completing our repair. They did an exceptional job given they normally do not work on Honda vehicles. They kept us up-to-date as the parts needed were not in stock at their facility. I feel that they went above and beyond in communicating the status of our repair. If they provide this service for a Honda vehicle I can imagine how well they do Audi vehicles.

Right from the first time I called Tom wood audi, I spoke to Stephen Ciravolo he was very helpful and willing to help in any way he could. My wife and I went over to their office that same day. from the front desk, we had a nice reception, Stephen and I went for a test drive, he had a good knowledge of the car and in minutes the deal was sealed. Andrew was also very efficient in getting the paperwork done in good time.Ill recommend Tom Wood Audi any day.I bought my 2012 Mercedes Benz c class from Tom Wood Audi, the car is really clean and tidy at least for a used car.

Had limited knowledge for service of Audi etron that has issues

The Service Dept. took excellent care of me and my Lexus SUV! I would recommend this place to anyone buying a Lexus or needing service on an existing Lexus they own.

Having been to many of the groups locations through my years of living in Indianapolis, Ive always had good experiences here. Car buying is fairly smooth, with knowledgeable and passionate sales professionals. Master technicians that know the ins and outs of their specific brand. Service professionals who make getting your vehicles serviced easily and painlessly.

They work on my Jaguar.

Great place love the staff,,they are better than others.

Excellent and courteous automotive service. Loaners almost always available. Great complimentary snack bar and comfortable lounge waiting area.

I made an appointment on 26 May 20 to view and purchase a 2017 Nissan Murano, which had an advertised price of $24,733. This price was guaranteed and documented through the USAA car buying service and TrueCar. I am active duty military so I had to request specific permission to travel to purchase this car. No issues with the price were discussed in the days leading up to the appointment. I remained in contact with the salesman throughout the day I was to travel to purchase the car, and he was aware I would be making an over two-hour drive from Dayton. Once I arrived, the salesman got his manager, Rick Williams, who came in and said the price we had previously agreed upon was no longer an option due to services which were performed on the vehicle, which he claimed they did not anticipate or know about prior to pricing the vehicle. The services he claimed to not know about were conducted on 22 May 20 - four days before the car was listed and the appointment was scheduled, and six days before I made the trip to purchase it. Rick claimed it was not a “bait and switch,” however, that is exactly what we experienced. Rick raised the price of the vehicle over $1,000 from what was agreed upon, advertised, and guaranteed, AFTER we drove 2.5 hours to get the car. Our salesman was nothing but courteous throughout the entire ordeal, so I have no qualms with him or his actions; however, the actions of the management team are shady, shameful, and entirely unprofessional. I do not know for certain, but I believe it is also potentially illegal, or at minimum, immoral and unethical business practices. I 100% believe I was discriminated upon based upon my military status (which afforded me a $250 discount and low interested rate they couldn’t match), as the car is still listed for the price we discussed and agreed upon. To top it off, I’m 8 months pregnant, and sold my car yesterday morning in anticipation of buying the car as agreed upon (which my salesman was 100% aware of). So I am now also carless. I hope this sheds some light on your actual treatment of military patrons right off the back of one of the most patriotic weekends we have. It’s nice to have the sales and purport to be military-friendly (with a veteran owner/president, at that!), but actions speak louder than words.

Brought my new Volvo for its first service and it was a great experience. The service reps were very friendly and accommodating. Added a few extra services and the price was very reasonable, especially for a high-end dealership. Definitely going back.

Great service department. Alex G. Is the best! Great deal and customer service!!!

Tom Wood VW both locations are great! Every one there really seems to be interested in making sure they take care of you and your VW. It costs more at a dealership to service your car, but I have the confidence that my little Red Beetle Bug convertible is safe to drive. They explain everything to you, and if you need it now or can wait. They are very thorough. And I feel safe and confident to drive my car anywhere. Plus you get a carwash!

AWESOME vehicles to choose from .. clean, friendly staff. No pressure selling, knowledgeable sales staff .. thank you, Stephan (My salesman). WORTH THE TRIP!

Tom Wood automotive service department is definitely one of the best. They are very friendly and knowledgeable which is why I always use them for the service of my car.

Helpful and welcoming.Just stopped to check things.The guys were great.

Love this place. Always nice people and great service. Greg Busche is my favorite service person! If you go there and need service ask for Greg. He will treat you like family.

We have been going here for years, very trustworthy, very friendly staff, we love this place.

Derrick Thames is the best absolutely the very best..we are so greatful for derrick we come from danville,il because of Mr.Thames..

The service department was very helpful and very professional.

Customer service is outstanding and the staff is extremely knowledgeable and willing to do what it takes to meet ones needs. I have purchased three vehicles at Tom Wood Automobile and will continue to take my business to that establishment.

We have been using Tom wood Lexus since moving to Indy. Recently our car was recalled for a 5th time. I did not realize until I recieved this notice and tried to get the part repaired that this is the only Lexus in the Indianapolis area. There is only 3 location in the entire state of Indiana. I now understand why this place does so well being the only Lexus dealer. They are very great at direct customer service, had some issues trying to call a few time but the service members are great.

Loud music songs to dance

This Volkswagen dealership seems to be in Tip-Top shape terms of how they handle their customers, kept you informed about work they will perform on your car, providing a loaner during the time period that they need to hold on your car to perform the work that they promised and last but not least very professional staff.

Very helpful in advising about my options for my car. Generous in helping me work out solutions

Great service at Tom Wood Lexus. As always, Brian Mahoney did a excellent job taking care of me. Sheldon

Had my Audi serviced. Service writers are good and service done right. Loner car service is a nice perk.

From economy cars to super cars, Tom Wood Northside locations surely will have just what you need. For manufacturer services, new and used cars, and a lot of fine professionals to help you, youll be glad you went to Tom Wood Automotive.

Got a navigation update on my car and there was plenty of space to relax the staff was very helpful showed me everything Id need to know , wheres the restrooms and where to get free snacks or where to buy food . Will be returning customer .

I know thats your a very big company but when someone goes and pulls up to your car lot. One they might just be the one that buys the best car you have. Even if they drive up with the oldest car you have ever seen. My daughter lost her very first car due to a uninsured motorist . Yet, her first thought was to come to you. NOT ONE of your people come out to talk to here. I guess for she didnt pull up on a posh car. She had cash in hand to buy a car and the only thing after sometime waiting. Said this is our price. Kinda take it or leave it. She lost alot and one you lost a very loyal customer Maybe next time you can take the time to help everyone one. All of us work hard for our money. spending 30k plus on a car and you couldnt walk out. You hurt her thats why this is being written. I wish I had been up there. I wouldnt have been as nice as she was. Share it is.

Great service. Ask for Greg he is amazing.

Tom Wood VW...I have nothing but good things to say regarding customer service and car repairs. However, after taking my car in for servicing reverently, I discovered that $7 was stolen from the console compartment of my car! Its not the amount but the principle. So, I suppose clearing your car out, prior to drop off, would be a great recommendation.

I have never in my entire LIFE experienced the type of vulgar customer service from any of my business dealings. The tech today, insinuated that I was purposely attempting to defraud your company. After paying for a diagnostic, not once but twice on repairs for my headlamp. After my visit in February 2018, the parking light was damaged. I called your service department and spoke with a young gentleman to advise of the situation. I was then advise that he would note my account, for the issue to be resolved on my next visit, which happens to be today. The tech blamed me for the problem.

One of the better car dealers, reputable reliable and deliver good value. A+ waiting area, able to do remote work with ease, free WiFi.

Great waiting area Quick service Friendly staff

Love having my car serviced here. They always treat me w/ respect, have a beautiful waiting room w/ Wi-Fi that is actually accessible and give me an accurate estimate and time frame up front.

Fast and friendly. They took care of one of my recalls.

I love my new car! Thanks guys!!!

They have a good selection of used cars.

Tom Wood Volkswagen has been, hands down, the best car buying and service experience ever, with industry standards and customer service ranked (IMO) as Truly Exceptional, the employees in Sales, Service & Parts have completely gone above & beyond and have exceeded my expectations! i.e., last year my schedule was hectic before the holiday and unfortunately had damaged my vehicle sliding on black ice, the repair was somthing that could have been completed in one day, or in 4 hours of them having it. I asked for them to complete a tire rotation fluid top off, and my 20k service also, as every Xmas i and my fiancee drive to NY & NJ & PA to see family. They had a runner drive over a tech to pick my vehicle up at the office out of courtesy. Providing me with a 17 Golf Alltrack SE 4Motion w/ APR+ Tune as a loaner. I get a call towards end of business day with findings of 3/4 tires having nails in tread. I definitely did not have the $ to pay a large bill right after Xmas shopping, for O.E. spec Pirellis non the less, so after explaining my situation and holiday travel plans, they ask me if I would like to use the loaner until after the New Year, i pulled the phone away from my ear in utter disbelief ide be asked to use thier loaner, as it is usually the other way around. They said they wanted me to stay safe, as Erie PA and upstate NY are expecting a 4-5 ft snow storm, which i was unaware until they told me. So 2,350 miles later, after recieving my GTI back and them recieving thier loaner, i feel confident & completely comfortable in saying Tom Wood has forever earned me and my familys business.My father drives 5.5 Hrs from Murfreesboro TN every 3 years to renew his lease and maybe looking to purchase an additional vehicle by spring; 16 Touareg TDI to be exact! My Mother traded in her 14 Subaru Cross Trek before end of year, driving here from North-East Philly PA area and purchased a 17 Golf Alltrack SEL 4Motion. My Aunt & Uncle flew here from Ramsey Township/Bergen County NJ to purchase the New 18 Atlas SEL Premium after handing their 15 Toyota Highlander LE down to my Twin Cousin who just started thier sophomore years of college. My Sister is Currently in the works of having Tome Wood VW structure an early lease buyout on her over mileaged 15 Nissan Rogue Select, looking to lease the 18 Tiguan SE 4Motion!This post is becoming more and more like a dissertation and NO, nobody paid me to post this.

Tim Smead is a great mechanic excellent service here!

Really good service from really good people.

Family atmosphere and very knowledgeable staff.

Always great customer service at Tom Wood VW, especially from Jack & Vu!

NO service

Great customer service, took care needs and sent me out the door. Thank you.

Very slow I was the only person at the parts counter an 3 employees behind the counter and I waited 10 minutesSeems RUDE AS WELL

Always helpful with the right parts!

Outstanding service

Lexus service is always good

Great customer service, hangs down.

Caleb, the service manager is very good and knowledge.

Lexus service dept. TOP NOTCH!!!

Very attentive

The Customer Service at Tom Wood Lexus is wonderful!

I had both a positive and negative experience but the service depart worked it out! I left feeling positive about the efforts extended.

The best dealer dealership in indianapolis

Asked for Lexus info and salesperson never followed up...not professional...bought a Saburu instead.

The Lexus dealership is chock with arrogant fools.

These guys are crooks. Tried to get me to pay $5000 for services that cost $800 at Firestone.

Tom wood treats you like family

Overall great experience, the only criticism I have is that it took quite a while between the time I drove in and when the service writer came and got me.

Very friendly, helpful and nice with negotiation.

Looking forward to getting my battery back

Good place to buy a car

Bad service !!! Not living up to the warranty on work they perform !!!

10 years of service.only one problem.keep up the good work audi

Awesome German engineering.

Great service and people.

Really nice and helpful staff

Nice facility and people.

Good

Serviced car it was ok

Called to ask for a service estimate on the replacement of a heater fan motor on an Audi SQ5. Refused to talk to me without bringing in the car. You could tell the employee was frustrated when they picked up the phone. Call lasted 10 seconds. They wont be getting any of my business.