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American Freight (Sears Outlet) - Appliance, Furniture, Mattress
8284 Troy Pike, Huber Heights, OH 45424, United States
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American Freight (Sears Outlet) - Appliance, Furniture, Mattress

Comments
Br
Review №1

Karrington worked with me to find a discounted range and a new washer and dryer. Very pleased with his friendliness and knowledge.

Ma
Review №2

I had a great experience shopping for a refrigerator at the American Freight in Huber Heights. I was able to find a $3,000 dollar GE refrigerator $1,300. The only scratches were on the door handles which can be easily replaced. Some products are going to be a little more damaged than other but pricing seems very reasonable. Rhiannon was very knowledgeable about the products and available warranties. I paid for the delivery and removal of my old refrigerator. The two gentlemen were very thorough and professional. They took extra time to properly remove my front door and prepare the the path in and out of my kitchen so there was no damage to my home or new refrigerator. They were the kindest and most professional delivery team that Ive met. I would definitely recommend the Huber Heights American Freight to anyone looking for an appliance or piece of furniture.

Ol
Review №3

I purchased a washer dryer set from Damian Maurissa at 09603.Very helpful in finding what I needed and the sale went very quickly. I was loaded up and heading home in no time. The GE machines work great. Very pleased with the purchase. Would definately recommend this store.

Ma
Review №4

When we got home from vacation to a broken fridge we were pretty stressed out. We thought of American Freight Sears Outlet first and went there first thing Sunday morning to look for a scratch and dent. Our salesperson Maurissa was extremely helpful and gave us the most accurate information that helped us make the best decision for ourselves quick and we were able to load up our new fridge on our truck that same day! Their loading dock made it very easy along with the help of the employee in charge of that portion. We also got approved for financing very quickly. We couldn’t be more happy with our purchase and service.The Sprowls

Kr
Review №5

I had order a rug from the Lima branch. After 3 months or so still no rug. A branch opened up closer to me in Piqua Ohio. I spoke with a sales associate. He found that two rugs were available in Huber Heights. Sales Asslibes in Miamisburg and was kind and picked the rug up the next day from HuberHeights. Great customer service.

Ge
Review №6

I needed a dishwasher in stainless steel at a good price. Carrington was my salesman. He sold me a nice one just under 450.00. Checkout was fast. I will shop here again.

Hi
Review №7

Great prices on scratch and dent and closeouts. Maybe a little under staffed. Long wait times to get served

Ja
Review №8

Found a dishwasher at a great price. Positive experience.

Sa
Review №9

Nice clean store, not alot of selection, prices are very high.

Sh
Review №10

It was a nice experience. I thought their prices would be lower than Lowes or Home Depot, but they were actually higher. I was able to save over $200 at Lowes with a 3yr warranty. I would still visit again to see what else American Freight has to offer

Ak
Review №11

COME TO UNITED FURNITURE!!!! We’ve got such great deals American freight is sending in secret shoppers to price check us. Looks like we’ve got them scared. Come get an amazing deal on top quality items. And an amazing welcoming experience on top of it.

Em
Review №12

This store is the best kept secret for affordable, National name, brand new appliances. I planned on buying just a stainless fridge at the Huber location because they had exactly what I needed dimension wise but the price and deals were so good (huge discount) I ended up upgrading my range as well to a new induction cooktop. Our sales associate, Karrington, was phenomenal. No pressure sales, answered all of my questions. He even asked the warehouse team a technical installation question we had. The delivery services were just as great. Professional, courteous, and polite. They hauled away our old appliances (which I recommend now that DP&L discontinued the program). The delivery team was timely, and even took an extra minute to switch our fridge door hinge/handle before carrying into the house. Everything about our expectations was met and I highly recommend. Don’t waste $$ at other places when these are exactly the same and low low prices. Thanks!

PA
Review №13

We love this store in Huber Heights Rhianna was awesome she helped us with everything. People dont shop anywhere else go she Rhianna she will help you with whatever you need!!!

Ro
Review №14

I normally don’t write long reviews, my reviews are normally the product was good or the product was bad. On 30 October the wife and I were looking for a washer and dryer being that our 20 year old machine decided to cease working. So went to American freight and we bought our replacement Washer& Dryer. Being that was a Friday The delivery would not take place until Tuesday 3 November. Items were delivered installed washer worked well, dryer sounded like an old tennis shoe was in the drum, just constantly thumping. Purchased a master protection plan, called them and they set up an appointment for a technician to come out and look at the dryer. The next day he showed up and determined that the frame of the dryer was bent causing the thumping sound. Went back to American freight met with Dave the store manager explain my situation and I was able to get another dryer. That was delivered on Friday hooked up over the weekend. Lo and behold the dryer would not heat up. Called the master protection folks again and they sent out a technician again. He determined that there was a defective ignitor and he was unable to repair. So here it is Tuesday 3:45 PM and I’m back at American Freight. I find Dave and explain the situation that I’m having with these dryers. He was astonished as was I that two dryers that were delivered were found to be defective. He went out of his way along with another manger to remedy the situation. We found another dryer and being that they only deliver on Tuesdays and Fridays their delivery crew was still in the store and they able to deliver that evening. I’m happy to say that the new dryer is working as it should.The experience that I had was something that could have been captured in a Abbot & Costello Comedy skit, now I’m showing my age, however working with Dave at the store he was able to resolve the problem in a very timely manner. I also suggest to anyone buying appliances from American freight or anywhere for that matter, for peace of mind buy the extended warrantyAlso the delivery folks were very professional and were extra careful not only in delivery of the items but also in wearing masks.

Te
Review №15

The service and respect me and my wife received from your delivery associates (Ramon & Brandon) was above and beyond. They were literally a breath of fresh air😁. The professionalism that these two gentlemen displayed was nothing short of the results of good training. Im not sure if the pairing of the two was on purpose but, it worked well with how they conducted their business. They handled our products with care, explained in detail how to use and take care of them, was mindful of their surroundings and our home, measured, installed and we enjoyed a great conversation while they worked. I would most definitely recommend them for future deliveries. They were awesome and me and my wife would really appreciate it if they were recognized for it. Thank you guys for everything and a very special thank you to those two gentlemen💯Sincerely,The McGriff Family

Ju
Review №16

Michael was our sales person and was very patient and helpful. We went in for a washer left wirh washer and refrigerator all the staff were friendly and professional. We had been to the store in Kettering and the blonde behind the counter was rude so glad we ended up at the Huber store...

Re
Review №17

I think they should have a 10 star rating, if they did I would definitely be giving this sears outlet store that score right now. I had two sales associates Helana and Rhiannon helping me with my purchase. They helped me immensely, answering all my questions very professionally, I know I ask lots of straight forward questions and expect straight forward answers. They delivered and earned this excellent rating. The financing company was extremely easy and fast. I am satisfied with my purchases today, a new washer and dryer set by kenmore, a display model LG microwave oven, and a floor model shark vacuum cleaner, on back order till April, a Ashley electric loveseat recliner with center console.They also have beds, sectionals, lawn mowers, gas grills, and a bunch more. This is now my one stop appliance and furniture store.

Me
Review №18

Mark (I beleive his name is) very rude. Saw a fridge with no price on it. Mark took 15 to find a random price on a website. When I found it at another store less than what he found it for. Need I remind you it had dents, scratches and the handle was loose. I showed Mark the price of a brand new one. His response was Thats a even better price why Dont you go get that one, cause this is what were selling it for The way he said it was very unprofessional. All i did was ask a question as to why the price was really high when it was dinged and dented?.Over priced items.

Be
Review №19

Do not recommend! My grandparents bought a washer and dryer set, got it home and the dryer sounds like it is going to blow up when it runs. One person said they added a warranty and sent out a service person then were told it would be $500 to it. Then the manager said that they in fact did not have a warranty, but could maybe add one on for another $400, but otherwise it is just too bad, everything is sold as is and no refunds are given. Try to call whirlpool and see if theyll help. Really!?!? $1800 and thats it!?!? They definitely took advantage of my 80+ year old grandparents, selling them a set that was was more technically advanced than they would ever need! Hope he enjoys his commission check, knowing he screwed them over!

St
Review №20

We went into American Freight Huber Heights looking for a chest of drawers for our guest room. Even though they did not have the item we wanted, they called the Kettering store for us and we bought it there. As we were at the Kettering store we got to thinking that it would be a good time to get all new bedroom furniture, so later in the week we went back to the Huber store and got the king bed frame, dresser, mirror, and one night stand (we wanted two). Rhiannon and many others helped us immensely. They checked other places for the second night stand and told us when the trucks normally come so we could check back. So, we checked back for a few weeks (buying a couple of lamps in the meantime) and we got our second night stand today!Throughout the process, every associate was pleasant, helpful, and worked as a team. We couldnt have asked for greater service. We are also very pleased with our new bedroom furniture, the Emily Cherry model. The next time we need to redo a room, American Freight Huber Heights will be our first stop.

Gi
Review №21

Go some where else!!! When you come in the store they are jumping on you..then when you actually inquire about an appliance, they dont know anything. In this case it was a pretty banged up refridgerator..It took him forever to come back with a price..when he did, it was 1,800.00..anywhere else its 1,700.00 brand new in box.with no dents....showed him a home depot ad and made him aware of this..he said go there!!..Very rude!!!This is why some people should not be salesmen..Everything in this store is over priced!!

St
Review №22

They were nice people working there but very low stocked did not find what i was looking for

Ju
Review №23

We needed a certain refrigerator that unfortunately was only available halfway across the country. I probably called almost a dozen times but Mark and Damien were WONDERFUL. They went above and beyond to help us. We were incredibly impressed! When my husband drove all the way to Ohio to pick up our appliance, he also had a great experience with Rhiannon. I highly recommend all of them.

Ke
Review №24

Decent selection of appliances and furniture. Uncertain of quality.

Me
Review №25

Appliances are decent, but not significantly cheaper than new. Sales people are rather pushy. The line, It wont be here long. There are other people interested! is an old trick. Due to this we went elsewhere. Im looking to find something that works well for my family without feeling desperate to purchase something now because someone else is looking at it. If someone else is truly looking to purchase theres no point in rushing up to see it. It was obnoxious and felt dishonest. We have bought here before, but likely wont in the future.

Th
Review №26

Michael was great. Very nice and helpful

To
Review №27

Bought my first refrigerator and stove yaaaaaaassss

Su
Review №28

What a wonderful experience we had with Debbi and Rhiannon with the purchase of our gas stove. Very friendly, professional, kind and helpful. We had to return the original due to the power difference. Rhiannon went way beyond the call of duty to make it right. Management was ready and helpful. Every employee that we encountered was helpful as well. Thank you so much. Susie Hicks.

Je
Review №29

Friendly, knowledgeable staff. Went in to meet my wife and looked at a lot of things. Prices were good for an outlet store. Info was clearly marked and the employees know what was in stock and what was floor models. Definitely would go back here for any good deals.

Me
Review №30

We came in to buy a recliner. There was an advertisement on the window that said recliners starting at $198. They didn’t have any there for $198. We found one we wanted to buy anyways and then had to go ask for help. The guy said they don’t have recliners. We had to lead him to the front and show him. He scanned it and went in back to check, not before trying to sell us a smoker, which I found very weird. He said they didn’t have the chair. Didn’t even know if they would get more in.

Pa
Review №31

The Huber location is horrible. Wanted to buy a platform bed with storage. Price marked was $599. Found out that all the drawers in the base, which are 6, would be $240 more. Argued that the price advertised did not specify this. I compare this to seeing a complete car for $10,000 and finding out the windows are $3000 extra. Went to the Kettering location and got the complete bed for the advertised price and a dishwasher. Found out Huber works on commission, Kettering doesnt. Thats the difference in a happy customer who buys something and a customer who is angry and buys nothing.

La
Review №32

Weve purchased furniture here before and had a reasonably good experience and good deal then. This time, the sales guy offered one excuse after another why he couldnt tell us when items would be delivered. Seems you have to pay in full up front and then it might be weeks or months before delivery. Also, even though Ohio requires stores to enforce face masks, this sales guy consistently wore his completely under his chin and got within 4 feet of every customer and coworker while talking VERY loudly (more like shouting spit, actually). Very uncomfortable experience.

Bi
Review №33

Michael was a very friendly and helpful young man. Good experience and well be back!

Ri
Review №34

We call them about a deep freeze and ask if we could pay for it so they could hold it for and they said no but they would put in the back with our name on it. We had a 2-1/2 drive and she called us back 2 times, one time to make sure we was on our way and a second time to try us she gave us the wrong price but we was okay with it. Then 20 minutes away they call us to say it was sold online and we couldn’t pick it up. If you can’t keep your word then you are thrash in my book. This place isn’t worthy of one star in my book.

Ni
Review №35

Great customer service

ra
Review №36

The old Sears outlet was purchased and returned as American Freight. The scratch and dent appliances are half price but some are extremely damaged. I was looking for a refrigerator but found only one that was acceptable. Other items; stoves, microwaves, and furniture are available.

Br
Review №37

Not a very good good experience.But the only positive about the store was the young sales lady that helped us.She worked very hard to salvage the mattress deal. While her store manager did nothing. He never once apologized about mix up or even spoke to us. But the young lady made situation rite..

wi
Review №38

Rhiannon & all employees were helpful patient 100% honest. This place has the best deals service with a smile. I recommend American freight appliances to anyone looking for a deal with awesome customer service!

Pa
Review №39

I found my visit to be very educational. I was looking to buy a washer not knowing all the features and choices there are. The sales person was extremely helpful. Ill definitely shop there again.

Ke
Review №40

Store was clean. Sales person Rhi was helpful. The guy who loaded me up, Ron was the best. Found cardboard corner, and helped me tie down the fridge. Great service!

Te
Review №41

I thought the prices were terrible! Nothing like Sears outlet. We were in the store 30-40 mins, not one person asked if we needed help.

Na
Review №42

Great selection and good prices! Rhiannon helped us out and even loaned us a measuring tape. Definitely will be buying our next appliance here.

Kr
Review №43

I came to compare prices on a few different things such as a washer and dryer and stove. I checked out the couches they have there and found they have Ashley Furniture which they actually have a better deal at sears than Ashley does. The employees are friendly and helpful. The manager was bright smiling and happy that I was there. I got what I came for and didnt leave empty handed. They even sponsor Make a Wish which is a great cause to sponsor. I will be back they know how to treat their costomers. Im very happy with my visit.

ch
Review №44

Worst experience ever. Bought a dryer with the extra Protection Service on a Sunday got it home Monday and it immediately did not work .Been Told by Sears everyday since that Im not in their system to get the dryer fixed . One manager says it takes 48 hours for it to hit the system now that its been 4 days the other manager is telling me 5 days. They sold me a junk product and now Im having to jump through so many Hoops just to set up a time to get somebody to fix it. I was on hold for 3 hours and 40 minutes before it actually just hung up on me because five hit and thats when they close. 5 days after purchase still sitting here with no dryer and $500 down the drain. The only solution the manager will come up with is bring it back on my own which means getting my own truck and they will exchange it but because theres nothing in the same price range I will have to pay the difference on that as well. NO REFUNDS EVER. Protection plan of an extra 160 has done nothing either. Waste of time and so far money . Save yourself the hastle. Not one employee is on the same page there and the customer service is great until they get your cash then they could care less .

Sh
Review №45

My 15-year-old washing machine started leaking so had to go shopping . Rhiannon let me browse and stopped to ask if she could help . She was very informative and helpful without being annoying . I didnt even realize you need to do use a new type of detergent now . She walked me carefully through all the details of the credit card and payment arrangements . I feel very confident I made a very good purchase

As
Review №46

I am so glad I came to this exact location and bought my second refrigerator. The manager was verv nice and the service was above and beyond. Thank you so much.

As
Review №47

Rhiannon was very helpful and informative. She went above and beyond to help me find the right fridge. Very friendly and always smiling.

sh
Review №48

Decent stuff can be found. Im not too sure the tools are priced all that low. Craftsman hand tools can be found across the street at Lowes for about the same price.

Am
Review №49

Went inside searching for a refrigerator. Wasn’t pressed or pressured. Rhiannon assisted me into finding the perfect one in my price range! Get that warranty protection also! It goes a long way! Thank you, Rhiannon for everything!

Ro
Review №50

The customer service at this store was absolutely exceptional. I purchased a washer and dryer from them and had a minor issue with the dryer. The manager Damian went well beyond what I expected to make the purchase right. I will shop here for all of my appliance needs in the future with full confidence that they will stand behind their word. Thanks for the great transaction you have a customer for life

Da
Review №51

Sears outlet is a great places to shop. The products are worth the buy with great customer service. The prices here you can’t beat and we price match.

Sh
Review №52

Due to a washer unit fighting its last war,our apartment turned into a lake earlier today. We ventured forth to our local sears to roam the land. We were lost confused until we were approached by a noble customer companion by the name of Riannon. She lead us into a victorious excursion,teaching us every detail of each laundry well and its matching hot air dragon. After deciding to take home a two in one laundry well and its dragon, we hiked to a magical box that rained many glorious tree strips. We would definitely venture to this land again!

da
Review №53

I love the deals and sales prices but the workers was not interacting with buyers i wanted to purchase something no one approached me and said anything or asked if they could help me. Like i said i like the place but need more help i guess i dnt know

Ja
Review №54

Good deals on furniture but appliances and mattresses are way overpriced. Come to this store to get a new spatula or oven mitts, but shop sales at box stores for larger purchases.

Mi
Review №55

Went in to check out prices on Electric Stoves. Pleasantly Surprised! New, but Scratch and dents. Dents could be drawn out. Prices are really competitive. Will be purchasing my Electric stove there! They also have really good prices on couches and mattresses. Will be buying each of those down the line, once I get some work done on my house. Really worth the trip!

Da
Review №56

Love this place, I have saved a lot of money buying scratch and dent. Save 50 percent on top of the line washer and dryer set and 75 percent on a fridge. You would really have to look close to see the scratch or dent.

Jo
Review №57

Rhiannon was tremendous! She is very knowledgeable and friendly, and her store is lucky to have her! Thank you Rhiannon!John Devine

Ca
Review №58

The sales associate named Mark was great!! Very helpful and knowledgeable about the items I needed to purchase.

Al
Review №59

They take a long time to deliver, two weeks. Fair prices and nice people. Same fridges that cost about the same new and delivered 10 years ago, but thats the economy I suppose.

Br
Review №60

The nice associate Rhiannon was very helpful getting me approved for a lease and helped me find the best deal on a sectional couch! Will definitely be returning again soon, Thanks again!

Ma
Review №61

The worst experience of my life. I thought was getting a great deal on a stove. Boy I was SO SO WRONG!!! I get stove that when it was delivered to me. The stove was broken, it did not work. The store wanted me to have someone to come and fix it. Why would I want brand new stove that is defected? Of course NO REFUND I have to pick out another stove. The stove I got was dented and scratched. Best part of all I got NO DEAL! I could bought the same stove a Lowes, Best Buy for less and it would not been scratch or dented. The delivery service, well I would not use the word service as an adjective. There was NO Service, when complain about got know where. Lastly Sears deserves to go out business, and when you go there watch for your wallet there crooks!!

Mi
Review №62

Hands down, the best service ever by George. If you go there ask for him, you wont regret it. After a horrible experience at the Kettering location, George certainly turned my feelings of the store around. Great job George, great experience and we will definitely be back. By far the best sales experience I have had.

Ba
Review №63

Rhiannon provided me outstanding customer service today! Specically, Rhiannon was very informative about the fridge and range products I was looking for and I appreciated that she was straight up with me about the brand new washer/dryers in a box verses the returned, refurbished and factory tested appliances. She was also aware of warranties, product parts etc. She was great and very helpful.

St
Review №64

Bad customer service... They had a freezer in the back and I told the guy I wanted to buy it but he said they cant help me until they process it. I told him I could wait and they just werent interested in selling it to me I guess.

An
Review №65

Purchase a 30 inch single wall oven . Rhiannon was wonderful she was extremely knowledgeable and I only came to look and found a great deal I had to purchase my new oven. Thank you so much Sears and Rhiannon

Le
Review №66

Good guys to work with, always helpful no hard sales

ch
Review №67

I had been to several places looking for a refrigerator since ours had went out, and this is the first place that had exactly what we wanted! This is the first place also where anyone even approached me to see if I needed assistance! They were very friendly and helpful, and not pushy in any way! I would go back to them again!

Ta
Review №68

This Sears store has absolutely provided me the most superior customer service I have ever received. I made a purchase from out of town - and had a little bit of trouble with the shipping. Every time I called the store, I was cheerfully greeted on the phone, and then was able to speak with the same employee who was handling my situation. She was well informed, proactive in communication, and very helpful. Ill definitely be shopping here again soon. Thank you guys!

De
Review №69

Large selection but can find better deals at other stores.

Ch
Review №70

I came in looking to buy a refrigerator for everyday use. After reading the reviews I was skeptical about the trip over to the huber heights store but wanted to see for myself. I personally think they should get a 5 star rating over all. Clean inside, friendly staff, great service and eager to listen to my needs and wants and the sales rep was able to match me up to the right product for an excellent price. Im happy with what I bought and will defiantly be back. Plus the added bonus they work with the Make a Wish foundation and do a lot of donations and sales to benefit, support and make awareness to the organization.

Ro
Review №71

Happy to help people. The $60 down pay in 90 day deal is the way to go (as of october 19) and the replacement plan is 100% recommended.

Ma
Review №72

The second you walk in someone will try to sell you something. High pressure sales, and be careful of pricing it changes often.

St
Review №73

Rhiannon was great! She spent time with us, helping to measure fridges, explaining the protection plans and fridge features. She was polite and friendly. Rhiannon rocks as a sales person, I highly recommend her and Sears Outlet in Huber Heights!

fr
Review №74

Had the freezer i needed at a great price.

Wi
Review №75

Rhiannon was amazing she was a great help she looked up prices she was very knowledgeable I will def order off her again wonderful service ❤️❤️❤️

Ch
Review №76

Karrington was very helpful and very pleasant.

As
Review №77

I literally called in and asked for information about delivery options and she was super rude and Jon helpful and acted like my questions were bothering her complete discouraging.

De
Review №78

Manager wanted to check my friends purse because I found a price error on two of their items. Disgraceful.

Jo
Review №79

Nothing but junk furniture

Ch
Review №80

They. Have. Nothing. They wont sale anything anyway. Waste of time. So many ppl walked in and out

Co
Review №81

Bought my couch yesterday and Im very pleased, the assoviate rhiannon was very helpful and fast at helping everyone. I will be glad to return to buy our fridge soon.

Ch
Review №82

Sheral A. was awesome to deal with. Very kind and personable. Would purchase from her in future.

an
Review №83

Great deals for minimal pricing paid 1 grand for a set of brand new 2017 Samsung washer and dryer set that was originally 2500-3000

Sa
Review №84

My husband and Is washer went out today, so we ventured to Sears Outlet in Huber Heights. Once we decided on what washer and dryer to buy, Rhiannon helped us! She was so sweet, knowledgable and super helpful! Highly recommend this store and location!

Ra
Review №85

My washer gave out on me and since I didnt go to Sears in the first place it was going to cost me more to repair it then to just buy a new one. So with that in mind I went over to the Huber Sears store , yes I know its an outlet store but my dad said; [why pay full price when you can get the exact same thing with possibly just a small dent. Its not like anybodys going to be able to see it anyways and you can save lots of money] I found a fabulous deal and a nice sales rep that was eager to help with all my questions. Anthony was right on it. This time I made sure to get the service agreement an extended warranty. Thanks guys your the best!

st
Review №86

Great group of employees. Very knowledgeable and friendly.

Je
Review №87

Helana helped us through the entire process. She answered all of our questions. She was very knowledgeable.

Su
Review №88

The employees are very knowledgeable, courteous and customer oriented.

Ca
Review №89

Dave is great at American Freight. Ask for Dave, he answers your questions.

Ma
Review №90

Very good experience, Ive been going to the lawn and garden centers of other competitor stores such as target and Wal-Mart and it always seems there selection was...slim... this store had so much! And better pricing! Helped within seconds after entering, and when you like to have lots of options this is the place to go! Will be returning deffinitly Im kinda excited to see what they have next, and it was extremely clean, great job!

Am
Review №91

Rhiannon was very helpful. We have bought a couple items from her. Very knowledgeable!

Sa
Review №92

Rhiannon was awesome! I was shopping for an oven and fridge with my mom whose hard to deal with and she was more than professional and answered any question!

Er
Review №93

Friendly customer service, good prices

Ro
Review №94

Ive been fortunate enough to find two really great deals on a Kenmore refrigerator and range because of small unnoticeable scratches or dents. This store is kept well organized and plenty of staff to help. However, some of the staff are a bit pushy with the extended warranty. Otherwise a great experience.

Ja
Review №95

I walked all the way back to the second cash register and never saw it in person in the entire store, so I left

Eu
Review №96

Dearest Sears,First of all I want to state that I did not expect to start my weekend off with a Kitchen that looks like the city streets of Venice. One moment I am recording footage in my upstairs studio and the next I am facing a very concerned version of my girlfriend who explained that our Kitchen had been floodedOur Washer/Dryer unit had been having issues for a while including a recently replaced heating element so I should have listened when the old gal told me she needed to retire.Sometimes you learn the hard way when your old unit sacrifices itself to the appliance Gods for its service.We were in need of a new All-in-One Washer/Dryer Unit we decided to head to our local Sears in Huber Heights. Emmediately my girlfriend noticed a black stainless Kenmore Unit in the back for around $944. The controls were in same exact location as the old Whirlpool unit that recently gave up its journey so that was nice.After many, MANY questions had been answers by, Rhiannan, our Sears associate including information on total pricing, a reliable 3 year warranty that included yearly preventative maintenance as well as providing all needed parts and helping us find better quality water hoses, it is safe to say that I am reminded why I like Sears. Furthermore why we like Rhiannon and how she was very polite and patient with what I am sure was a slew of redundant questions.For once I took the advice that sometimes it is better to just replace a unit instead of constantly replacing little pieces. It was agreed by everybody at the store that sometimes your time is just worth more than money.Needless to say we will be back, and we hope that Rhiannon will be there to help us yet again. She went above and beyond to explain everything and should be commended for it. It seems good service is a rare gem that, in my opinion as a public service professional, should be rewarded.Thank you for helping us Rhiannon.We are grateful.Sincerely,David and Shyla.

ch
Review №97

BUYER BEWARE! I ordered 1 dresser and a chest, it took over 3 months to receive my merchandise. I like how they get there money but you cant get your merchandise. I called I stopped by the store. I was told next friday or 2 Fridays from now. The store manager Helena INCOMPETENT, She has never followed up or even tried to get to the bottom of where my merchandise is at. Shes considered as a paycheck employee. These are people who dont worry about customers just there paycheck. I tried to get a refund but they dont do that. Ive called this store several times to speak with the manager and shes never there and mysteriously the phone hangs up. Good luck to all that order from there. Thx to store associate Jon for helping.

M
Review №98

Reasonable prices, they were able to hold our items for pick up a week later. Helena was great, answered all of our questions & was able to get us on our way quickly.

Do
Review №99

I understand that it is an outlet store but there is no way some of those appliances are going to work after all the damage they have acquired. I am glad I chose not to waste my money there.

St
Review №100

Got a new fridge with just a scratch for a song and dance! Great buy!!

Information
65 Photos
100 Comments
3.9 Rating
  • Address:8284 Troy Pike, Huber Heights, OH 45424, United States
  • Site:https://www.americanfreight.com/br/store/OH/huber-heights/9603?utm_medium=organic&utm_source=local&utm_campaign=googlelistings&utm_content=out-amf&utm_term=9603
  • Phone:+1 937-637-5280
Categories
  • Appliance store
  • Discount store
  • Furniture store
  • Hardware store
  • Mattress store
  • Outlet store
  • Refrigerator store
  • Washer & dryer store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–7PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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