I often find makeup stores very intimidating. However, my experience in this store was quite pleasant. I only went to find out what shade color I am in a certain brand. The rep who assisted me (Shenelle, I believe is her name) was patient and kind with me. She tried multiple shades until we found the perfect one. I will definitely return here again.

I’m not one to leave reviews however I went to this Sephora needing a new concealer, I asked a young lady named Eboni? for help however she was very unprofessional. She seemed annoyed when I asked questions about which one is best. Not sure how asking for help with make up is an issue? Definitely won’t be returning here!! If you don’t like your job get another one.

Stopped by to pick up some MoroccanOil Hair care products, Robert the sales associate was so sweet, and extremely helpful and attentive to all my questions. He definitely made my shopping experience so much better 😍😍😍 I love shopping at Sephora for all my beauty needs❤

Stopped by to pickup a little something, as always fast & friendly service.

Has everything a typical Sephora does but the staff is especially unhelpful. They will not get to you in a timely manner (hopefully not a skin color issue). And don’t expect them to understand makeup shades. Shop independently and you’ll be fine.

Service was good. Although spending $400 no perks offered. Online would have been better.

Loved my experience shopping here! The sales rep was very helpful in helping me find my shade!

In love with this Sephora location! The staff were very knowledgeable and friendly. I felt like I was freely able to shop without being bothered every minute by staffs recommending me to try a new product out or asking if I needed help like other Sephora’s within the Houston area. I also reclaimed my Rouge status for another year.

My granddaughter (who is 17) and I were in your store on May 12, 2021, and had the pleasure of having Phyllis assist her with wearing makeup. Phyllis was extremely knowledgeable in what and what would not work for her skin type. It was so refreshing working with a person who talked to her and not at her. She advised her and shared her genuine thoughts about lashes, eyebrow wax, concealer, etc. Bravo to you for such an exemplary person working for your company.

So many options and beautiful renovations! Very clean and organized!

Great service, amazing selection

Had a great experience. I was greeted and assisted in a reasonable time frame. Sheila went over and beyond in helping me find what I needed. Will definitely do my shopping at Rice Village Location!

Stopped to exchange a TF Noir de Noir I purchased online and picked up two more fragrances. The body cream on the right was a FREE birthday gift since my bday was last week. 👌🏾 The Rice Village staff was super helpful and friendly.

Older black women not made to feel welcome,it as if one has stepped back in time.

They just deleted my comment and I will be calling Hr. Disgusting I will rewrite for lying to customers if I have too. I have spent thousands of dollars at Sephora on holidays for gifts etc.they have lost my business forever and how dare you delete my comment.I went shopping with a friend of mine. The staff was un attentive .The manager seemed like was was on a break and was gossiping about an employee.The store looked ok however the staff was too relaxed and not about the client.I asked for assistance and it was nowhere to be found. The store was not packed. For such a high end store they have low end poor customer service.

I visited here last week and this Sephora is clean and the staff are very nice and helpful. They helped me with shade matching and used clean techniques.The only reason I took off a star is because you have to pay for parking when you come here.

Nice friendly professional associates... love this location, the only downside is the parking!!!

The employees were very friendly and helpful. I feel bad I cant remember the sweet girls name who helped me but she was great. I went in looking to try ilia multi stick and mascara but they only carried the concealer and the mascara. I have made the switch to clean cleansing products and rms foundation but really needed a good mascara and I thought the lip, cheek and eye multi stick would be great. The employee showed me a brand called bite that had a lip and cheek stick which I ended up getting. I was also about to buy the full size ilia mascara when I came across a clean beauty trial kit! Ill include a pic but it was a great deal with 7 products including a mini of the ilia mascara 🤗 Im so glad more places are carrying clean beauty products now! Id definitely go back to this location in the future and hopefully they will start to carry more ilia and rms beauty products soon.

Not bad! But some products less quantity

Super friendly staff. Very nice location

This place is in the University village, and they give great service. I was able to come in get matched for my foundation and pay within 7 minutes.Not that anyone was rushing me, these guys were happy to allow me to shop or assist me. The world was mine.Love it here

They always have well stocked products on the most popular items! Everyone here is always eager to help!

I really like the store. It has a variety of products you will not find in most other locations besides the galleria. It also has considerably less for traffic. The associates should get better at showing more interest in assisting their customers. Other than that, this is a new favorite spot

Ugggh I LOVE Sephora in Rice Village!!! Even during a pandemic their gorgeous beauty experts make me feel like Im shopping with one of my besties. The conversation is always good and down to earth and the skincare and makeup suggestions ON POINT!! Not exaggerating when I say this is likely the best Sephora in Houston. They always got time for you, no matter how crowded and OMG their phone service is just as good... now thats hard to find.

I just needed a gift card..was helped quickly

Loved the friendly customer service and points earned are so worth it. Love the free makeup classes and personal attention needed ehen finding products.

Nice staff. But Sephora, can you please get those introvert shopping bags from the other stores? Sometimes I just want to walk around and look without being asked if I need help every 15 seconds. Thanks

I walking in to Sephora I was not expecting my guardian beauty angel to appear in Amber she might have possibly been my fairy godmother. She told me about all these amazing products that would make my skin more princess like rather then pumpkin. I must say this Cinderella will be attending the balls at night and with fingers crossed find my prince charming and if not I will have flawless skin. Thanks Amber I had one magical experience only thing missing was the tea cup ride!!!!!!

I am not a makeup person by any means, but I needed a new foundation/powder and was overwhelmed. But the sales associate, Jennifer, was amazing and helped me get exactly what I was looking for. She took the time to sample different brands and colors on my face. Explained everything very well and made sure I was happy with the product I was buying. I really appreciated her help and I love the makeup she chose for me! Thanks Jennifer!

I went in the other day looking for a moisturizing eye cream to address some dry, red patches on my eye. Instead of steering me towards an expensive cream (which I would have readily purchased), she suggested I use cortisone cream to address the dermatitis first. She did provide me with a sample of a cream to try after the rash goes away. This type of genuine customer care is so rare these days. I followed her advice and my eye is looking better! I will be back soon for some more amazing customer care.

I had a mini facial service with Erin, which I suggest that everyone who cant find a good face regiment. Erin was the most informative rep that I have met in all of my skin care experiences. Mary was another amazing representative.. Most beauty technicians dont listen to what my personal preference is on how I do my make up & she was so responsive and searched multiple products until I fell in love with one brand. Hands down 5 stars across the board with the staff. I hope the company takes the time to read this review and doesnt let their amazing costumer service and product knowledge go unrecognized.

I was tagging along with a friend, so there were no plans to purchase anything. Of course, if people start asking questions about issues you forgot you had...well you start shopping.The staff is attentive and aware. I noticed the checkout line was backing up, and two other sales reps hopped on to get the line down. During my checkout I forgot I joined their customer program years ago. It was nice to get a birthday gift I wasnt expecting. I spent over $100, which isnt hard to do at Sephora. If youre want top notch beauty advice, make a visit.

Want to thank the staff and Sheila for seeing me yesterday and being so accommodating in working me into their busy schedule to do a makeover for a party I had that night! I was so desperate and they were so thoughtful to fit me in the best they could! It turned out great! Sheila did a fantastic job on my makeup and gave me what i wanted. Bought some awesome products and will for sure be back for more makeup tips . Thanks so much guys!

I don’t know why this Sephora has bad reviews because this is the BEST store! Everyone is helpful. If you need help, just ask! They’re all more than willing to help. Ask for PALOMA. Super sweet, super helpful, and super awesome.

Absolutely the best Sephora I’ve ever been to! I have never met such amazing and sweet employees. Creek and Dina were so fun to talk to, and were happy to help me find the perfect skincare items! I didn’t even ask them for help- they came to me and insisted on helping me find anything I was curious about. They were very genuine people, and I appreciate that! You will feel very welcomed in this store. Thanks for yall’s help!!

I must say my experience at this location was GREAT!! Everyone was very friendly and accommodating. My makeup artiste was very friendly, quite knowledgeable about the products used and knew a lot about the applications of the products. His name is ‘’Lay and I recommend him to anyone. Thank you Lay for helping my special nite memorable.

This location needs to have free parking its horrible that we cant park and walk right in...

I have been signed up for the e-mails with Sephora for years. I definitely enjoy the free gift for my birthday each year! I am excit4d about the gift I received this year!! I had just read about the Drunk Elephant moisturizer yesterday! Im excited to try it! I will definitely go back to this location! Everyone is helpful and polite! 😊

All the workers do is gather in groups and talk they aren’t helping people or re-stocking but get mad if you look inside the drawers for a product. They have like 30 employees there for no reason because EVERYONE is just in the way gossiping. Everytime I go there there’s no doubt that there will be groups talking & standing in the way.

All the staff at this location are helpful and polite. Sheila always remembers me when I come in, her customer service is great. I havent had a bad experience at this store and parking is pretty easy, I prefer it over the Galleria any day.

The staff there is very unhelpful and has the worst customer service. I’ve gone there on several occasions and I’ve received the same type of service each time. My husband has even been there to buy me items and he’s said the same thing. I’ve also noticed that they pick and choose who they want to help. If you ask a question, you’ll get a sharp answer and then they’ll walk away. I’ve seen them huddle together to chat amongst themselves and completely ignore customers. I’ve recently left the store and ordered the products online because of the poor service and lack of assistance. I’ll take my money to the Sephora in the Galleria instead. The Galleria is a busy location but I’ve never had a bad experience there.

Great customer service. I walked in and was greeted immediately. I was in search of a new foundation. The girl (i believe her name was Ceceily?) was super nice and informative, she made sure to ask about my skin type and helped me pick out the perfect foundation and even recommended a few application tips. Loved it! :-)

I felt as if it was like pulling teeth to get noticed or helped. Ebony was the only Sephora employee that saw me looking around needing help and directed me to brushes- all other employees I pretty much had to walk up to for minimal assistance. One employee approached me and helped me find a previous color foundation I purchased and another employee I asked about highlighter and she directed me. The only time I was actually PURSUED was by a skincare brand representative and by what I believe to be the DIC at the time when I came back in the store after my purchase to find a vegan and cruelty free liquid eyeliner that I forgot in my initial purchase and they thought I was stealing. I would rather drive farther to have my presence and money appreciated at Willowbrook Park than to be ignored and treated in this manner at Village Arcade. This isn’t the first time something like this has happened here and needless to say, I won’t be back.

Great ability to get makeup samples before purchasing, helpful and diverse staff capable of helping ethnically diverse customers color match, and lots of makeup brand choices.

First time here and its the best Sephora Ive been to!! Everyone was super friendly and helpful!!!

Super helpful staff, very clean... What else do you want from a Sephora? Lol

Jazmin , Amber, Heather, Darius, and Dalivia are already doing amazing, I’d say there’s nothing to improve! This is my favorite Sephora to come to in houston! These associates are always knowledgeable about the products and promotions! They genuinely want their customers to leave happy ! I’d give 5/5 stars!

Cherokee gave awesome service and guided me to exactly what I was looking for!

I just left this store purchasing eyelashes for a trip to Vegas this weekend. I was assured the glue worked great and would not come unglued. I get to my car and look one side is already loose. I come back in the store she re-glued. by the time I got to my office 5 minutes away the other eye lash was coming off. I usually do all my shopping for things like this at Ulta and I see now why I will continue to go there! There customer service puts yours to shame.....

Went for a 45 minute makeover and had a wonderful experience! I’ve also been for one of their makeup classes which was also amazing! The staff knows what they are doing and is so helpful! Shumaila did an amazing job with my makeup!! Great Sephora store.

I love this store I went here recently and Dinah was amazing she helped me find the proper skin products for my needs she was super kind and helpful as well as the manager who was just as sweet I will defiantly return.

I am a VIB and typically shop at the memorial city location and online.Snobby employees. I really do not understand. I came in straight from my appointment at MD Anderson, looking exhausted Im sure. But refusing to help me? Thats impressive.I came in to this location for the first time. Five employees were walking around. I asked for help with picking new makeup and having someone try the makeup on me. They told me they did not have enough staff to do that today, and that I would have to make an appointment online. Ive never been treated like that at a sephora. Im very disappointed in this locations customer service.

I’m so disappointed in this Sephora location. I went in to find a foundation and all of the sales associates/employees were just standing around. When I finally found someone to help me she literally left me in the middle of finding a foundation to go to lunch ! I wound up trying to find one on my own until I got so frustrated and asked for help again. There was a gentleman that was able to help me. I needed a concealer and primer, but after that experience I bought the foundation and left ! How sad. With all the people working in this store you would think someone could take a few minutes to actually provide customer service instead of chatting with each other ! So bad Sephora !

They were sold out on most popular products.

Worst service ever. All of the staff is unfriendly and snobby. Several people on the floor grouped together, talking among each other and not paying attention to the floor. We had to flag staff down several times to even receive help. It wasn’t even busy.When we needed help to find a brow color, it felt like we were interrupting conversation. Instead of offering to swatch a color, demo, upsell, or ANYTHING, she just showed us the eyebrow color in the pot. It felt like pulling and arm and leg to ask to swatch for us. Never going here again and live WALKING DISTANCE to this store!

The staff is just not helpful. They just stand and look at you to make sure you are not going to take their displays or something. It just seems they are not knowledgeable with their products, and very poor customer service. It seems as if you are not walking in the with high named brand purse or looks you wont be helped. I will just have to drive to The Woodlands or Galleria the staff there actually cares, and have patience with their customers.

Terrible customer service. I’ve been going to Sephora for years and have never had any issues until this location. The salesperson asked if I wanted help and when I described what I was looking for she proceeded to negate every thing I was saying in an aggressive and rude demeanor. Give your business to another location.

After calling them close to dozen of times to find out if they had some items that I was searching for in stock they answer and gave me a price. The same day a little bit later I went to pick it up just to find out they had lie and both items I went to pick were actually 15% higher than the original price. Idk much about running a business but this people need to have a talk with their staff and tell them not to lie about prices.

Well I gave it 2 stars for the same reasons as others . Staff is very smug , they act like bored college students who don’t care if you need help. I have never seen such bad work ethics. Wouldn’t recommend if you are leaning on the staff for help.

Great service

Great makeup artist always ready to help!

Not the best experience with this location. I felt rushed and the employee actually encouraged me not to buy everything that I had intended on purchasing. I thought that was weird. Stick to the Ulta down the street.

Very friendly staff and very helpful ....

I love this store!! In general that is and this location is awesome if ur looking to have the feel of walking through the streets like they do in cali or NY then this is the spot for you. I like going to this location when the weather is nice and roam the stores ..only down fall is the parking...so park in the garage and have them validate it.

Rude, unhelpful and very unprofessional staff. This is the worst Sephora location I have ever been to and will not go back.

Great place for good beauty products.

I Use To Love This Location But For The Last Two Times I Shop Here, I Felt Like I Was Being Watch From Each Angle And No One Seem To Want To Help You, I stood Next To A Staff And Waited Until They Finish With Another Customer And They Walk Away As If I Was Not Waiting, I Approach Them Again And They Said They Were Busy, I Waited 10 Mins For Them To Ask What I Needed. My Daughter Said She Felt So Uncomfortable The Whole Time, She Was Followed By Staff As They Watch Her But Offered No Help But One Young Lady With The Red Hair. We Decide We Will Try Another Location Because It Felt As Though They Did Not Want Us In The Store. ( We Felt Sad Driving Away) I Like To Feel Good When I Go Into A Makeup Store Not Leave And Feel So Sad Because Of The Service. Thanks A Lot Sephora

Great service & convenient location...

Great store and great customer service.

Im (embarrassingly) VIB rouge and a play subscriber. I love Sephora more than I should. That being said, I was so dissatisfied with the service in this location. There was one great employee, (black, with a sort of Mohawk, if you have to come here, have them help you) and she told me they didnt have what I was looking for, but they had something really similar! It was great, and I was going to buy it. So far okay.Then I went to pay. There was only one customer in front of me at the register and no one else in line. Im not sure what that customer needed, but it seemed really involved and it was taking a long time. I ended up waiting in line for several minutes, made eye contact with several employees, and no one offered to help. At the time, there were definitely more employees in the store than customers. I was waiting so long I started to feel embarrassed. Do they not want to help me? Do I seem desperate waiting this long to buy these beauty products? They all see me waiting and theyre ignoring me. So I put my stuff back and left. I should have just stuck with my comfort zone and ordered online, or just go to Ulta a couple miles away.

The service here isnt that great. Every time I visit, I have to corner someone working and ask for help because they avoid you! They walk away as fast as they can and talk with each other instead of assisting customers on the floor.Parking in this neighborhood isnt that fun, especially on nights and weekends.I prefer the Sephora in the Galleria, but this one is okay if you just need to stock up on something. If you really want a fun and helpful make-up shopping experience, go to another Sephora.

The staff was helpful, I went first thing in the morning so it wasn’t too busy, but I appreciate that the staff educated me on the products I purchased.

A joke. I dont know what the hiring process is for sephora in houston but this location oozes of pretentious and lazy customer service. Whats even more funny is that theres little to no knowledge of any brand or release. Dont even try to call ahead for any questions because you will be dismissed faster than you could say sephora. A JOKE.

If I could give it zero stars on this review I would. While I cannot blame Sephora for their limited parking in the front or the garage, it doesnt add to my experience or make the visit to the store worth while. The staff in the store pretend to be busy so that they dont have to help you. Employees are too busy talking to each other and dodging people who come in. I remember when someone used to greet you at the door and ask if you needed help before you walk in. Now, I have to hunt down an associate and practically beg for help so that I can even spend money. If you are a person of color (black, latina, indian, etc.) you can bet that the women who are not of color will not want to help as they have lack of understanding of how to match foundation. At MAC they are diverse and can help ANYONE who comes in the store regardless of their skin tone. Sephora is forever out of products and helpful associates. They should also work on that horrendous lighting! They should also get more than one person to check out customers as well. The people at the register appear to be overwhelmed and pissed when they look around and see their own coworkers standing around and talking and the line is wrapped around the cash register. As a Rouge member I spend quite a bit of money at Sephora and have at this location for at least five years. All the good attentive and friendly associates and (REAL) make up artists are gone..to MAC!#rathershoponline

I got someone to match my foundation and I wore it one day and it turned out to be like 4 shades darker than my actual skin tone. Sorry but I think I’ll just pick my next foundation myself.

Went here to get my make-up done for my brothers wedding reception and had a really great experience! Bernadette (not sure if I spelled that right), Ebony, and Shumaila were extremely helpful and kind and worked hard to accomodate a last minute request that came up for my sisters appointment! Shumaila did a great job on my make-up and was very knowledgeable and talented about her work. I had wanted to use vegan/vegetarian make-up so she took some time to locate products that fit that description.They also did a mini-facial before the make-up which was very refreshing and prepped my skin really well for the make-up, as I have really dry skin.I would definitely recommend this store to others and especially Shumaila for beauty/make-up services as she did an amazing job!

The only person that ever speaks to me when I walk in is the greeter at the door. No one ever asks if I need help, they just stare to make sure I’m not stealing. I’m a VIP member and the customer service I experience here is always horrible. Know what you want before you go into the store or go to the Galleria for customer service.

I like this location because you dont have to walk through an entire mall to get to the store HOWEVER Ill be avoiding this one from now on because of the rude sales associate who is extremely short and looks like she has her face smashed in. Sorry thats the only way to describe her. I was waiting in line for like 15 minutes and because it wasnt exactly clear where the line was forming she yelled at me to GO TO THE BACK OF THE LINE while people who had barely been standing there for 2 minutes got to check out first. Not only that, but as she walked away she was muttering curse words and insults under her breath. Not sure what this stores standards in customer service are but I can guarantee you I wont be going back to this one.

This isnt my favorite Sephora store. I have gone here multiple times when it wasnt very busy and received very little assistance. While I may not look like your average teenage shopper, I tend to buy multiple items at once. I am a VB member of Sephora. Willowbrook is the store where I like to go to to be waited on.I found their make up bar to be dirty early in the morning, and I didnt understand this, because they just opened. Not a real fan of this store in particular. Love the brand, but I would rather go online unless I really need something.

This is my favorite Sephora!

Love shopping in the store...just wish it was open till later, 7 PM doesnt cut it for me

Very stocked, this location is usually crowed but its by far one of my favorites ones since they have about anything. The staff is very helpful.

Try calling them on the phone! They dont answer and then the system hangs up! :()

Received a lot of help from Lu Lu. Would come back.

I went looking for an Estee Lauder foundation but they dont have the brand in this location, however they help me to look a great color match in other brand.

Nice and easy to get in and out

Not very good

I did not even get a chance to buy anything because as I pulled in to park, a young lady gathered a crowd of workers to discuss how I was parking and I notice her hand gestures and body language. I called into the store to speak to the manager and realized she already knew what I was speaking about because the worker was concerned if I was going to hit her car. Bottom line they should have been working not standing in the main window having a discuss about a potential customer, whom they just lost.

Great

Literally impossible to connect to them through the phone. What’s the point of a phone number?

This is not the place for men to visit.

As others have mentioned, the parking situation at this store is terrible. In addition the lighting in store is very poor and they were out of stock for many items. The staff was ok.

My go-to makeup store

The associates are helpful and friendly!

ONLY CON IS PARKING

They take 10min+ to say hello, let alone ask you if you need anything.

For my female friends

Cashiers are very slow. Staff is hiding at the corner.

Love this store!!!!

My favorite