user
Universal Lube & Oil - Auto Repair LLC
12068 Beamer Rd, Houston, TX 77089, United States
Appearance
Universal Lube & Oil - Auto Repair LLC
Comments
Ju
Review №1

Nice people and great service. Had my car fixed in a few hours. Took great care of my car.

Bi
Review №2

DO NOT EVER GO TO THIS PLACE, THEY HAVE NO MANAGER SO NOONE CAN ANSWER ANY QUESTIONS. WE WENT TO GET A BRAKE CHANGE AND THE LITTLE WEASLE BALD-HEAD GUY CAME UP WITH EVERY EXCUSS UNDER THE SUN NOT TO REPLACE WHAT THEY BROKE !!

LI
Review №3

I was overcharged $170 for a water pump and toreplace a belt in my vehicle I was quoted over $170 from other mechanics he was not able to repair my car on Saturday had to wait until Monday which was a huge inconvenience to me he waited till late Saturday to tell me what the problem was therefore he was not able to fix it and I had to wait one thing about customer service it Has to be convenient to the customer or it is no good. Never going to use this guy again he will cheat you don’t go there

An
Review №4

This shop is amazing! These guys work fast, provide honest information, very reasonable, and are easy to work with. No long waiting at all! I would recommend anyone to get their cars repaired here.

Ma
Review №5

Always courteous and very friendly. Up front and honest with repairs. They never try to push unnecessary work on you. I’ve been taking my car here for several years and never have any complaints. Definitely recommend!

Ja
Review №6

I needed to get the brakes done on my F150 and saw all the good reviews for this shop. They hold true to their reputation and did not disappoint. Very friendly, honest, and professional. I would definitely recommend to anyone looking for an honest auto repair shop in the area.

Ti
Review №7

They fixed the AC problem with my work truck the same day when other shops in the area could not find the problem. Truck is blowing ice cold inside now.

Er
Review №8

Universal lube and oil did a fantastic job they were professional they were quick and they did not try to take advantage of me because I was a woman going in there and saying things were wrong with my vehicle that I know are not like other merchants have done in the past they have gained a forever customer and I appreciate their quick and courteous service

Je
Review №9

Quick service. Masks required to enter small lobby. Chairs available outside and inside to wait for your vehicle. Groupon accepted without issues. Will be returning for future services.

Is
Review №10

I made an appointment for an alignment and brake check. When I showed up, they were quick to take care of my vehicle. They checked everything and showed me on my car what they would recommend at a great price. Will definitely be back!

He
Review №11

Great auto shop to get your car repaired. Very helpful and extremely friendly. The mechanic there is a great and an honest person. I give this place two thumbs up!

Ge
Review №12

Swift in and out. Liked it.

Ms
Review №13

Ive been coming here 2 years I liked the other guy he would explain whats wrong with your car but this new one hands you the receipt and keep it moving. I watched this time and the worker was adding like a seal product under my engine but never explained why because the 2 years Ive been coming never had leaks. I feel they are not honest because I had to go back in and ask him about my paper work saying I have leaks. Never had them until now and he says its no big deal..WHAT!!?? Im thinking about switching companies to save my car from future destruction.

Je
Review №14

Made an appointment to have my brakes changed on my Honda. The service was quick and easy. They were busy but attended to me right away. Customer service was excellent.

Re
Review №15

Do not go here, go somewhere else.

St
Review №16

My friend recommended this shop to me since he had such a great experience. I am glad he did! These guys are great to say the least. My car has been going threw several sets of tires and no one would figure out the problem. The mechanic had a quick look, pointed out to me what the problem was while the car was on the lift, and said he can have it fixed by the end of the day. I am beyond happy with the service I received and I will too recommend these guys to anyone looking for a trustworthy auto repair shop.

Ch
Review №17

I have gone to 5 different shops for an alignment on my aftermarket wheels. And it never came out straight but these guys have finally got it straight. And every other shop said that it wasnt possible. They made it possible

Wr
Review №18

Gracious workers always willing to do the extra step

Ke
Review №19

Had a great experience here. I took my Ford here to replace the starter as several of my friends recommended this place. They were very nice plus the prices were beyond reasonable for the work being done. Keep up the good work!

Li
Review №20

Great repair shop! Very friendly with fast service. I will definitely recommend! Good prices and their coupons online also add a nice touch!

Br
Review №21

Havent been here in years but decided to try it out. I normally get oil change & prices are reasonable. The prices got expensive with a shop fee! What is a shop fee??? They charge for everything. Good mark was somewhat free diagnostic they did on my car & found out what the problem with my vehicle.

Di
Review №22

I’ve passed this place many times and decided to stop by for an oil change. The oil change price was great even for synthetic oil and the whole service took less than 15 minutes. Fantastic service and quick.

Lu
Review №23

I have been here a few times to get some work on my Chevy Silverado. They do an excellent job all the time. They are honest and have very good prices. Friendly and good workers. 100% recommended.

Je
Review №24

Great, fast service!

Sa
Review №25

A hidden gem! I decided to stop by this shop since they have a promotion for Air Conditioning service on the internet. My Nissans AC has been acting up lately and they offered to take a quick look at it for free. The mechanic found the problem right away and gave me a great price to fix it. They were very friendly, polite, and professional.

Ga
Review №26

Great fast work!

Lu
Review №27

Great mechanics. They were able to quickly figure out why my check engine light was still on after another shop in the area had no clue. Definitely my mechanic of choice!

Ye
Review №28

Great service. Went in for an oil change, tire rotation, and vehicle state inspection. Was in and out of there in about 30 minutes. Very courteous and great discounts offered.

Ro
Review №29

Ive been here twice for an oil change, theyre quick, reasonably priced, and pretty friendly to their customers. So far no lies to get money out of customers that dont know theyre being scammed like some of these shops.

wi
Review №30

A friend recommended this shop to me. Ive come to really trust these guys because the work is solid and reliable. Great customer service every time I go there. So glad to have found this mechanic shop.

Pi
Review №31

Stopped by for an oil change. They did a full check up on my car. Was having an issue with one of my tires and they checked that out as well. Overall great experience, felt they went above and beyond in terms of servicing my vehicle. The customer service was great as well.

Se
Review №32

If anybody is looking for fast and good service this is your place. Great shop that gets the job done quickly, and genuinely cares about you and your vehicle.

Ma
Review №33

First time here, was very quick, informative and very convenient! Will definitely come here again! Extra shout out to the mechanic who worked on my car for outstanding customer service.

Da
Review №34

Dont goo ...ripe off paid over 100$ for diagnostic and they dont know the problem of the car ..guy tried to charge me 700$ to change an alternator ...

Ra
Review №35

I always take my cars to this shop for oil changes and repairs. They are super quick. Most importantly, they are friendly and straight to the point. Happy to support a locally owned business. Will definitely recommend to neighbors and friends.

ma
Review №36

Customer service was beyond excellent! Got my oil change, wipers changed, and vehicle state inspection in less than 25 minutes! My first time going here and I definitely will return for future services.

Al
Review №37

BEWARE!!!They only get one star because I cant give them zero stars!!So, Ive gone to this place before for oil changes and they always end up charging me at least $10 more than advertised but that wasnt a huge problem. What happened this weekend though will prevent me or anyone I know from going back.I went to this place because my tire was flat and needed to fix-a-flat it. They told me that the tire was no good and I needed to purchase a new one from them but they only had one tire in the size I needed and it was use, so I bought it.Five hours later, its flat again!! So I took my car back and they said they could not do anything because it was used and used tires dont get warranties. Quote We cant help you. You should know what buying a used tire means. I found out that they dont even SELL that tire size and cannot even ORDER it! Of course I complained, so they drove it to the back of their shop and tried to fix a flat it.I was upset and kept looking back into the shop and watched them work on it but started talking to the other victims they have in their shop. When I looked back again, my car was no longer in the shop but in the back parking lot with the hood up!! In case there is any confusion, there are NO tires under the hood.So I walked out there and asked why the hood was up and the mechanic and manager were SMIRKING when they told me I dont know, it wont start.My car was completely fine before I brought it to this place and it made me FURIOUS that they offered to fix it. I had to tow it from THEIR PARKING LOT to get it home. I drove it there, they drove it into their shop, and then into the parking lot and all of a sudden it doesnt start.AVOID THIS PLACE!! BEWARE! They have a friendly mask at first but have always had selfish intentions!!!

Ge
Review №38

Have been taking my truck and wifes car here for years. They have never disappointed me. Quick and accurate service every time.

Be
Review №39

This place is amazing. They did a great job and got all my services done quickly. I have used them for a long time and I am always happy with the work they do.

Vi
Review №40

Great service every time. Made me feel very welcomed. The staff are sweet and very professional.

To
Review №41

Service was great, fast, and affordable. I needed to get my brakes repaired ASAP to get back on the road. They were straight forward, did not hesitate to answer my questions, and even thoroughly explained any other service recommendations. They did a great job on getting my truck fixed same day. Thanks guys!

Si
Review №42

The staff is very helpful. I had an oil leak coming from the engine that was leaving spots in my driveway. After a quick diagnosis, they, found the problem, showed me exactly where it was leaking from and how it can be fixed. They took care of everything and no more leaks! Thank you!

sa
Review №43

Good friendly service just a little expensive for oil change jmo.

Ma
Review №44

This place is the best. Great job fixing the check engine light on my Chevy Silverado! Upfront, honest, quick and friendly. Terrific customer service and unbeatable prices! No more looking for good reliable auto mechanic for me. Thank you guys!

Jo
Review №45

Had some rattling noise coming from underneath my car while I was on the freeway. I took it here and they were able to fix it and made some other recommendations but weren’t too pushy about it. Was recommended by others and I would recommend this shop as well.

Ri
Review №46

Always great service. Very honest and knowledgeable. I bring all of my vehicles to them.

Ro
Review №47

These guys are great! They are very knowledgeable about what they do. Prices are manageable. Best of all, they are quick.

Al
Review №48

First time here. My vehicles air conditioning decided to stop working. I called to see if they could take a look and they told me to bring it right in with no wait. They fixed it right away. Prices are fair, work is great, customer service is excellent.

Ch
Review №49

Quick service. I am happy with how fast my truck was fixed at a great price. Cant recommend them enough.

Ce
Review №50

I have been coming here for oil changes and repair work for my car for quite sometime now. Great people and work is done quickly. They have great promotions going on all the time too.

Ch
Review №51

Great work

Ma
Review №52

10/10 would definitely recommend this shop. Fast, convenient, and super nice!

Lu
Review №53

First time taking my Jeep here. These guys are great, quick, and reasonably priced. Cheers to finding a reliable auto repair shop that is local and honest.

Pe
Review №54

Had An Appointment For 2pm Today , Had Really Great Service From Noah And The Team , Full Synthetic Oil And Filter Change With Tire Rotation ! Through Groupon For 55$ Estimated Value Was 101$

Ra
Review №55

Very friendly. Workers really take good care of you. They changed the oil, replaced a tire, and did an alignment on my car. They give you good quality parts at a reasonable price.

Ro
Review №56

Went in and got a good price for excellent work. Will definitely go back for my service needs

Sh
Review №57

Always great work. They really know what they are doing here. My family and I have all been going here for several years for any car related issues we have.

Co
Review №58

The service was done in a timely manner. They conducted a thorough inspection before a very long road trip. The pricing was very fair. Highly recommended!

Mi
Review №59

Brought in my wifes vehicle in for an alignment and oil change. I couldnt be more pleased with how everything was handled. They make good recommendations, but arent pushy about it. Very professional and done very quickly.

El
Review №60

Very fast, very courteous service. The waiting area was sparse, but Im not there for the decor. They let me use their fax to receive my insurance card for my inspection. Overall, a good place.

Ju
Review №61

Great place and great mechanics. They have done work for us for many years.

Jo
Review №62

This is the second time I come to this place and it’s always straight forward, Good customer service.

Iv
Review №63

Great honest mechanic. Wouldnt go to anyone else for all our cars. Best deals and coupons too.

Jo
Review №64

I went in for a vehicle inspection. They were fast and friendly. The technician stopped on my way out to be sure I knew where to go get my registration AND he even made sure I had all the proper documents. Thanks guys!

Su
Review №65

Wonderful! The staff is kind, polite and professional. Everything was explained carefully and the pricing was very competitive. Thanks guys!

Ch
Review №66

Dont bring your vehicle here for inspection unless its bone stock, also the Asian guy that does the inspections pulled my truck around like it was his own personal race truck. Then when I got my truck back it smelt of cigarettes in there and I do not smoke!!! Shady vibes the instant I walked in.

Ge
Review №67

Good place for an oil change. Fast service. Fair prices.

Ki
Review №68

Weekdays are better here. Avoid weekends if possible. Used this place for inspection. Use coupon online to save money.

Fr
Review №69

These guys always move quickly and are open till 6pm (which is a big bonus for us 8-5ers). They also seem really honest and recommend work but without being pushy. Ive been here before and Ill keep coming back. Never waited longer than 15 minutes for an oil change.

Ma
Review №70

Took my car in for an inspection and now the battery wont hold a charge. Literally as soon as I turn off the car I can see my voltage drop. Battery was not an issue until they looked at it. Something shady is up. So now I get to shop for a new battery.

Cl
Review №71

Great work; quick and fast. Honest mechanics and fees.

Ru
Review №72

We brought my wifes 2013 Chevy in for service and couldnt be more pleased with how everything was handled. Very professional and done very quickly. We will be back.

Ma
Review №73

Universal Lube & Oil did a great job fixing the air conditioning on my car. Fantastic job at a very reasonable price. I definitely recommend their services.

Mi
Review №74

Great and honest service at a reasonable price. Fixed my vehicles check engine light in a couple of hours. Cant beat their friendly service.

Jo
Review №75

Nice friendly staff. Service was quick, efficient, and reasonable price as always.

Ru
Review №76

Have only used them for oil changes and minor a/c work. Usually super fast. Nice work.

Kr
Review №77

Five stars all the way! Great place to take your vehicle. Very reliable and honest.

Je
Review №78

Top notch customer service and perfect for vehicle inspections! Dont hesitate to give these guys an opportunity to service your vehicle in a prompt and timely manner.

Th
Review №79

Excellent work every time and very reasonable prices with little to no wait time. I have been coming here for many years, and must say, I am glad to find a mechanic shop that is as honest, dependable, and friendly.

Ja
Review №80

Great locally owned business.They are honest and quick. I wont go anywhere else.

Pe
Review №81

Beware. They didnt have the filter needed for my oil change and were going to make me pay extra because someone had to go get it at the store. Their house brand oil advertised for $19.25 for 5 quarts. I understand my car takes 6, but a total price of $45 for a basic oil change? And is not like they were doing the premium service where they check all the fluids and stuff. This was the basic, lowest, cheapest option. Made my day horrible. I took my business somewhere else.

Pa
Review №82

The service here is great and the staff are extremely friendly. I would definitely go back for additional services in the future!

Ja
Review №83

Great fast and excellent service

Jo
Review №84

I came to this service station on Dec 28 for an oil change with a groupon. Conveniently, I asked the staff there if he could look at my car for a noise problem. He agreed without telling me whether itd cost anything. The free diagnostic service available almost everywhere else gets charged for $45 for a few minutes driving and looking at the car in the final bill, in addition to tax on the groupon and extra shop fee. My problem was told to cost around $500 to replace both wheel bearing in the front (with the parts cost around $50). Big ripoff.Beside the hidden charges, the customer service was really bad. When I came to the shop, there was no other customer but I still had to set up an appointment at 45 minutes later. The strange thing was that I wouldnt need an appointment if I decided to proceed with the repair any time.Do I know my car well enough to bring it back again?

Wi
Review №85

Honest and genuine. I recommend these guys to anyone looking for trustworthy and friendly repair service.

Su
Review №86

On April 7, 2018, I went to Universal Lube & Oil (12608 Beamer Rd, Houston, TX 77089) for a window regulator replacement for my husband’s vehicle, Lincoln Aviator 2005. Prior to my visit, I spoke to Able, one of the service employees on the phone to make sure the scope of the repair and fee. However, when they tried to replace the window regulator on the driver side on April 7, their mechanic damaged and cracked the window. They claimed that the window was already cracked thus needed to be replaced at my expense, which was completely falsified. The window was never cracked, in perfect condition prior to their mechanic’s mishandling. When I told them stop the repair as I didn’t want any more damage to the window and the vehicle, they told me that I still owe them $195 ($89.99 for one-hour labor and $105 for cancellation fee). When I told them, I refused to pay for the service not performed and the damage done to my car, Bobby, one of the employees, started to yell and threaten me to call a police. This person, Bobby employing threat and fear to intimidate me to extort the fee from me. Even one of their own employees apologized me for his behavior. This was absolutely the most unprofessional, disgraceful, and outright fearful experience that I have ever had, being yelled and threated by a male employee in presence of others. The shop needs a thorough retaining of their staff on how to conduct themselves professionally.I talked to one of their employees Able, who was curteous. I will be brining my car to the shop next Monday and see how the service goes. We will leave a feedback after the service on Monday.

Jo
Review №87

Need to work on customer service. The front counter was good but the service tech was very impatient.

ka
Review №88

State inspection was quick and easy. I would recommend. And friendly staff

Je
Review №89

Quick and complete service. No hidden fees. Has a great Groupon. 👍🏿

De
Review №90

This was my go to place until I had a problem a few months ago. I went in for my regular oil change. When I left I tried to spray my windshield and nothing would come out. I was in a hurry so I didnt have time to return and ask them about the problem. It wasnt until I got home, that I popped the hood and noticed that the hose that allows the fluid to spray was broken. Intentionally broken. Then a few weeks passed and my sensor to get an oil change kept coming up. When I knew it wasnt time. I didnt even bother going back to this place and instead took my business to Jiffy Lube on Pearland Pkwy. Wont be returning to Universal Lube on Beamer.

Je
Review №91

Upfront and honest. Great place to do business with.

Za
Review №92

Decent guys who do good work. Ive been in the automotive service industry for almost a decade and these guys seem to have their act together. I send my parents there regularly.

Li
Review №93

I had a Groupon but there was an unstated extra charge or two. Otherwise they were no nonsense and worked right away.

Da
Review №94

Very busy not enough people working there

Ir
Review №95

Kwik and lube is better. Like who has even heard of this place. I went because its next to san jac. Service was terrible some guy in his twentied could barely talk. The manager didnt explain what was wrong with my car. She literally read off the paper the computer prints out. As if I am supposed to know what the codes mean and what fuel rail is, like come on lady imagine if i was your niece would your niece know that? The manager probably doesnt know because she couldnt explain what it means. Whatever i had to get back to school. $26.00 down the drain. Never going back. Kwik and lube takes care of business right then.

Ra
Review №96

They are honest, affordable, and straight forward to deal with. This is my go to place for any repairs my car needs.

Ed
Review №97

Great place to have your car serviced.

St
Review №98

Went for an allignment on my dodge truck. The truck pulled to the right. When I left it was worse. I went somewhere else and had it done correctly. They had a promotion to spin the wheel and receive a discount on next service. I got lucky and landed on 40 bucks off next service. I went to redeem it today and they said I waited too long to use it. He called the manager and he ssid that an allignment is not considered service. Then they asked if I still want the service. I dont think so. I will cut my losses and find a new mechanic. How can I trust you with my car after you scamed me with a phony promo and did lousy service. Not trustworthy.

Ja
Review №99

Groupon deals doesnt include everything. Ending up spending more than planned. Dont like surprises or additional fees.... Call before buying Groupon deal

Gr
Review №100

I was gouged beyond belief. Even one of the other techs there said I was being gouged. I had to have my water pump replaced due to my car overheating and they charged me 8 hrs of labor for 4 hrs actually worked and overcharged me on the parts by $100. Another shop quoted me half the price but could only get to my car the next day so I was SOL. Do not go here for any actual work you need done! Please read this before you go here.

Information
6 Photos
100 Comments
4.1 Rating
  • Address:12068 Beamer Rd, Houston, TX 77089, United States
  • Site:http://universallubeandoil.com/
  • Phone:+1 281-481-5000
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Brake shop
  • Car inspection station
  • Mechanic
  • Muffler shop
  • Oil change service
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Similar organizations