First let me start off by saying the gentleman workingwas dealing with a very hateful customer to start offthe day first thing. It bothers me how people treat folks working behind the counters especially during these trying times. Let me finish by saying the guy working handled the situation very well and kept a positive attitude the whole time no matter how hard it was. When it was my turn all I had was a return and he made the process so painless and made conversation with me as if we knew each other.Fantastic customer service on his part!! I hope thisyoung man knows how good he is at what he doesand doesnt let the difficult ones ruin his day. I justthought he needed to hear that after that nasty encounter, so I just had to share MY experience. Great job and great location!

Great customer service and always friendly. I am so glad I found this store. I was waited on by Taylor today and he was great. Friendly, helpful and did not rush me. He was a joy.

I was pretty sure UPS could accept USPS packages. I had two packages one for UPS and the other USPS. I was told that UPS dont accept USPS packages and I can go to the post office. Well the post office was closed and I needed to send this package back. I asked the employee why not because there is a USPS package sitting on the back counter. He tells me they only process packages for mailbox holders, which is a lie. I will be contacting his supervisor.

The employee named Jayvonne needs to learn how to lose his attitude. He was rude to 2 customers before servicing my package return. Normally I get great customer service here and not someone who treats people rudely.

Quick and efficient when dropping off amazon packages (some without boxes at all)Cant speak for the rest.

Went on Tuesday had a big fax amount. I was there 1 hour and so waiting for the faxes to go thru. Paid $77.Had to leave and come bk and pick papers up because the transitions still did not go thru. Found out today only about 30 papers went thru and she couldnt read half of them. $77 dollars wasted.

Staff is professional and well managed. It really makes a difference in the customer experience.

Dont waste your time with this location. Terrible customer service and extremely unprofessional.

Associates in this location are friendly and fantastic. Always treated great. I will only go to this location on skeet club in high point

They delivered my package to the wrong house and instead of contacting me they just left it there.

This location stopped taking usps packages they should really update their online info when they do a big change like this you guys wasted my time and gas

Ive had nothing but great experiences here!

Always in and out quick. Pleasant staff.Parking is adequate .

Store is always busy however the staff is always quick to help. Taylor especially seems to know how to quickly get a problem solved.

The customer service is terrible and the prices are higher than the post office! Their mailboxes are high too!

Terrible customer service from the young Asian girl. She’s does not say you’re welcome or thank you or nothing. If you don’t like doing amazon returns, just stop offering it then. They offer it for a reason you know. Never a pleasure dealing with her. There’s only a few that are descent to deal with. Then she starts talking about me behind my back as I walk out the door. Really? Go work elsewhere if you don’t like your job. Only reason I go to them is because they are the only ups store in high point.

Beware of shipping items from this store. Your item might not make it to the UPS hub to be shipped. If you have no other choice, consider paying for the extra insurance even though you aren’t asked. If you don’t pay for the extra insurance and your package magically disappears, all you will get is $100 at some point. We have yet to receive the $100 or an explanation.An item was taken to this store to be shipped on the 24th of January. The lack of care and lack of professionalism from the employees and owner of this store is unbelievable. The owner screens his calls, won’t return messages, or delegates the responses to the unprofessional manager. No apologies or answers have been given. There needs to be some accountability from the owner of this store.We contacted UPS and visited the UPS hub in High Point to locate the package. The tracking information only said the label was created. There is no proof the package ever left this UPS store. The only explanation is our package was stolen by someone in the store. They cannot prove otherwise. A police report was filed, not that anything can be done about it.

Drove all the from Trinity because the website said they would be open from 11am - 4pm on Sunday. They were closed, plus their sign said open! Never again. I would give them zero stars if l could.

I just wanted to take a moment and share my experience at this location, Ive read reviews on here where people are negative. I can assure you those people are just impatient and most likely feel entitled to get in and get out which is not always the case. Face it sometimes businesses get busy. Every time I have been here the staff works diligently to greet everyone, and take care of your needs as quickly and as professionally as possible!!!! As far as customer service, no one is better than Candace Moran. She is knowledgeable and AWESOME!!! They provide many great services. Thanks for all you do to Candace and her crew!!!

Initiated a claim with the store after the package I shipped was delivered tore open and missing some of the things I shipped. A claim was initiated and I was told it was approved and sent to corporate. I contacted corporate and they advised the claim was not processed by the office I shipped from.I have tried to reach this location by phone multiple times but it goes to voicemail. I have left multiple voicemails and have sent multiple emails with no reply or call back.I will be going into the store to resolve the issue and filing a complaint with corporate.Update 2/3/2020 -I was contacted by the store owner (who was on vacation at the time). He resolved the issue in a timely manner and processed the claim. I received the claim check from UPS. Although the initial issue was handled poorly, management communicated quickly and was able to resolve the manner. I will continue to do business at this location and would recommend.

We have done a lot of amazon shopping and have had a lot of returns lately. Andrew has helped me both times and has been patient, courteous, and very friendly. Even with another employee giving him a hard time about something unrelated to my transaction he maintained focus and took care of my needs. Kudos to Andrew for his great customer service!!!

This Store is like all only AS GOOD AS its EMPLOYEES, been a customer on regular basis for 10 years. Staff turns over quite a bit here like everywhere. If you walk in the door and get a bad vibe from one employee chances are you could wait until another person can help you. This has to be a stressful job , I am not a big shipper in this store, I have 2 mail boxes there and use quite a bit of printing service which is great. Remember dont base your opinion on one Rude or non customer friendly, chip on their shoulder employee..that might be having a bad day or week.

Both stores are the same owner and provide fantastic service! Great prices, great people

LOST OR STOLE OUR AMAZON RETURN.we dropped off an Amazon return to this location, they took it, weighed it, gave us a label receipt they printed with tracking number, etc.From that point on our fitness tracker disappeared. Our tracking label shows it never left this store, they never prepared it for shipping, nothing. Simply printed the label.Amazon charged us the cost of our return since they had already sent us a replacement and this one was not returned.Management was contacted several times with no response. No one took responsibility, so someone at this location either lost or stole a fitness tracker and we, the customers, with all proper documentation from this store, are stuck paying Amazon for their mistake.Do not ever use them, they will take your things.

They are usually very nice, but today an employee with no name tag wanted to charge me $3 for printing my shipping label, when I was supposed to get it for free. Because its a prepaid shipping. Anyways he was very rude and unprofessional when I asked the reason for the $3The Employee was black wearing a jacket and a hoodie date: Fri 8 Nov 2019 1:04 pmLater the same day I came back after printing my own shipping labels Britney was there and she was very nice.Thank you.

July 3rd, Monday, I paid this UPS store $66 to pack and ship a eBay item I had sold destined for NYC. By Thursday July 6 eBay was sending me emails that the tracking # was inactive. Friday July 7, I go back to this store, produced my $66 shipping receipt and asked where my shipment was. The clerk scanned my receipt and could not tell me where it was and that the clerk I had dealt with earlier in the week would be in contact with me. 2 pm Friday, 5 days after leaving my item for packaging and shipment with this UPS store I receive a call from the lady that originally took my order to be informed it was still in their possession and would be shipped that afternoon, 5 (five) days after I left it with them. Reason for the delay was they were overwhelmed with packages. Had I known it would take 5 days to ship my item which made me look like a liar to eBay and ruined my 100% rating with them for efficiency, I would have taken my business elsewhere. eBay items are time sensitive. I received a refund for the freight, $38 after complaining about the lousy service but still was charged the remainder for packaging. Bad way to do business! Buyer beware if you ship anything from this location and it is time sensitive!UPDATE: The franchise owner contacted me personally and apologized for the service I received from his location and agreed that this is not the way things should work and he refunded me the entire shipment fee of which I did appreciate. 5 stars, no, but 4 stars for being business like, honest and straight with me.

This store lost my package and refuses to call me back and not start an investigation or file a claim for me. Ive been waiting for responses from the owner of this location and if I could give negative stars I would. Dont carry any valuable items to this location it will be stolen and you and up losing all your money and the item as well.

Super good service

Thanks to Brittney, sales associate, I was able to ship my package off last minute. She was so helpful and customer service was on point!

Friendly and helpful staff

Masks are apparently optional for employees. And they let a line build up so people had to stand outside or too close together.**Edit: Check out the canned response I got. Brandon, you claim masks are mandatory, but when I was there, 2 out of 4 employees were NOT wearing them.

Always a long wait, and not so friendly or knowledgeable staff.

Great staff, always willing to take care of our service needs. Staff even calls me by name. Been using this store for over 10 years.

This is an outstanding store. The service is like none other. I have been in many UPS Stores as I travel often, and this one is my favorite. When I am out of town, they do all my printing and have it shipped to where ever I am at the time. The UPS Stores really make my job easier since I travel a lot and this store in High Point is a big reason why I continue to use UPS Stores.

Sit outside ringing their service bell for a good 30 minutes no one ever come out to see what I wanted sorry place

Store refused to receive a package because it was paid for through my commercial account and had insurance requiring a signed receipt form. They stated that THEIR policy was that if they didnt package it then they wouldnt receive it.If they want to be affiliated with UPS maybe you should start operating as part of their team...

I use is every time I need to ship.Most I have ever waited was 6 mins .That was 7 people ahead of me.

I specifically said fragile items. All items were destroyed during transit and it was such a hassle to get reimburse because it was homemade one of a kind. Priceless item destroyed due to lack of care.

Better then the one closest to me, Ive never had a problem and since I started going to this one I can now drop my packages off on Saturday which is very helpful to me!

Only needed them twice... But they Never stay open until 6 on a Saturday. I cant rate their service, but seems sloppy.

This store has the guts to charge $3.25 for printing an Amazon return label!

Staff here is a real pleasure to deal with. Great folks.

I highly recommend visiting a fedex office, library or any other establishment for basic office needs. I needed to print my shipping label which I had saved on my USB. The clerk Brittany didnt even tell me that I would be charged $3 for an hour even though a receipt printed out for $0.83 for the mere two minutes I used to print the 2 pages I needed. Not to mention they charge $0.25 for black and white copies. After I asked why she didnt tell me this before I even got on (theres a staples in the same shopping center) she replied well I told you there was a charge. I asked for a customer service number and Brittany gave me her own business card and replied this is a franchise so youll just be calling the store. Horrible customer service in my book!!! I will be avoiding this franchise at all cost.

Quick and easy, they printed my business cards in 2 days.

They do great work, for good prices with excellent customer service.

Super fast, friendly service.

Convenient location Pleasant staff great to do business with.

30 dollars too get two pieces of paper notarized I called and was told 5 dollars a stamp when we got there and all was said and done I was then told us was 5 dollars a signature 2 of the spots were for a printed name not even a signature! Take your business elsewhere such a rip-off!Update the place is a joke they say there going to do something then months later they still don’t do it!!!

No employees are wearing face masks.

Wonderful store, they are always very friendly.

Awful customer service. Will never go back to this store again.

Clean store with friendly staff but high prices. It was $3.28 to print one page. .28 to print a page and $3 because a computer had to be used for printing.

Not like this supuse to be ,the attendant seems like doesn’t have a little bit of time to answer some of my questions,that was awful

Tried to open a business account with a mail box and was denied service because a drivers license and a AMEX card with my picture on it was not acceptable as ID. Poor business practice. This is not a business customer driven.

Fast, efficient and friendly as always

Employees are rude in a stuck up kinda way EVERYTHING is WAY over priced, talk about paying for convenience and too boot it is in the worst planned shopping center parking lot in the triad the UPS name is ONLY thing keeping them open sad in a way those employees are horrible (Yes over many chances but not again) seems my experience is not unique seems they also would get a hint

Amazing customer service

People are really nice here

Great store!

Staff blatantly lied when I asked to tape my package. Said there was a charge for using the tape. Been using UPS stores and hubs for years and never heard that one.