user
Chevrolet Service
2757 E State St, Hermitage, PA 16148, United States
Appearance
Chevrolet Service

Comments
Qu
Review №1

First the salesman was professional- trying his best to earn a commission. Then securing the information needed to execute the contract was not easy to come by since I didn’t live within the state; However I made it very easy to get the information they needed to seal the deal until this pandemic came about that prevented lots of transactions from occurring on many different ends. Most importantly-my DL for this state. They gave me a vehicle off their showroom floor to purchase with NMD That same day they gave me a vehicle and registration to ride on dealer tags. They also told me my bank has picked up my loan and my trade-in was taken care of with rebates! Well my bank isn’t open on Saturdays and they knew nothing about this loan and the only thing I had from this vehicle was a form they gave as a registration for me to drive with their tags. Fast forward I had moved, gave salesman a copy of my lease and due to pandemic hardship, applied for a loan at my bank, they communicate with each other and deduce that the addresses doesn’t match so this dealership wants to pull more credit and go back to the SAME PLACES!!!! This infuriates me when I get home later one evening after speaking to them and telling these people at the dealership not to pull my credit but making sure they have updated information that I wasn’t able to relay to salesman because he would never return my calls over a course of several weeks. Now I speak to finance manager and express my griefs and I get a call from salesman stating I need to return my vehicle because the bank is not financing it any longer!I was given 24 hours to get that matter fixed or bring vehicle back- I got text from salesman @5pm next day when I got off work asking if I got hold of them? 20 minutes later same person now... the one that would NOT return any of MY CALLS! Demanding a response or else the dealership would have to report the vehicle stolen!!!! Can you believe this here!?!? I went off on him because one that’s a threat! And I told him so and 2. Don’t ever send me another threatening message like that again in life! He said. This is Taylor’s protocol to “send idol threats such as this to customers “ and they think people want to do business with them afterwards? Why?!? So I gave my terms and that’s how they will receive this vehicle on my day off and not in the middle of some three ring circus act!!!

Co
Review №2

Phenomenal staff. Great service. Get you in and out!

Ja
Review №3

Staff was friendly. They got our case fixed quick and professionally. Shop was clean and well light. No complaints.

Be
Review №4

Fast service got in and out within an hour and a half. Had the works done on my car. Friendly staff from the front window to the repair shop.

Sa
Review №5

Fast and dependable

Jo
Review №6

Great service and great people

vi
Review №7

Terrible service traded truck in took them so long to pay it off it went into collections and they wouldnt answer my calls had to drive up there to get anything done wont go back

Ro
Review №8

Great customer service

Information
14 Photos
8 Comments
4.1 Rating
  • Address:2757 E State St, Hermitage, PA 16148, United States
  • Site:http://www.drivetaylorchevrolet.com/
  • Phone:+1 724-704-0471
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–12PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
Similar organizations