If you are looking to get warm fuzzy customer service, this is NOT the shop! If you want a great bike at a good price or awesome service on your current bike, this is the place. They are extremely busy and will tell you straight up if, when and how much. No BS! I have purchased parts here for over 15 years and 2 motorcycles. Poets has always performed great work for me at a fair price. I greatly value the knowledge Tom and his crew have about motorcycles and accessories.

Tom and his people dont care if you like them, or what you like, except that you probably like motorcycles, so lets talk motorcycles. The shop does great and conscientious work at a very reasonable price. If youre looking for a support group, look elsewhere. But in a good way - theyll probably give you directions.

I just bought my first motorized vehicle in over 30 years at Poets today. Probably be my last but Poets cycle rocks....both of the guys from Poets Motorcycle were succinct, knowledgeable and most important to me...in the moment.Hey Im digging the heck out of this!!! Dont want to get off the bike long enough to write this.🍦

Bought a bike....but it has a motor. My first motorized vehicle in 30 plus years...Its a modern version of the one I had when I was overseas in the army.I will update you on the rest of the story...soIt startsIt runsAnd I dig it

Its a fine moto shop!!! Everything you need, bikes, gear, accessories, fluids, tires, skilled and knowledgeable professionals! However, they dont particularly have anything of my taste on the showroom floor (sport bikes). And the one they had last year, GSX-S1000F I bought. Great place!!!

Some of the worst work I’ve ever seen, asked for a hand warmer, have the horn fixed and to adjust the position of the throttle on my 4 wheeler and a service on it and another 4 wheeler they said 300 for the services total and 150 for the hand warmer to be not and installed 300+150=450 not 600 not even to the worst part the hand warmer was simply attached to the throttle not moved its like they add a 4 inch stick to the throttle they also didn’t fix the horn, terrible shop terrible scam DON’T FALL FOR IT, could’ve put the hand warmer in better and I’ve never done it before. 0 stars FU poet motorcycles

We took my sons motorcycle in to ooh have some repairs done on it he was down on it he was in a is in a automobile accident and they help me get the motorcycle off the trailer which is very nice because I couldnt do it alone

We were going to buy a new dirt bike for our sons birthday using our debit card. They said theyd have to charge us an additional $50 because the purchase was over $1,000 and we were using a debit card. No thank you. A debit card is as good as cash. So they lost over $1000 in business because of this. We will never go back.

I brought my motorcycle here once and was told, go read the manual. I wish poet no business, and avoid them always.

I brought in two motorcycles with oil leaks due to sitting a full year without being used. I was told they would be checked over and I would get a call before any work was done...two weeks later I called and was told they were both done, I was shocked to hear this so I asked what the bill was and was told to just bring my checkbook ! I went to pick up the bikes and paid just over $800. When I got home with the bikes there were parts that had been put on that were off the other bike and one part didnt go on correct, because it was off the other bike, so it was forced on and broke the hidden with zip ties holding it on! I will never go back to poet! I rather quit riding

The service technicians are several steps above any other service in Helena. They can find issues that no one else can find.

Really nice people and quality motorcycles at good prices.

The poet Mr Tom and his motorcycle crew are one heck of a bunch

I need my engine replaced and it took then a year and I was first in line

The guys here are great. Helped us get into a good bike for my son and took the time to let us figure out which one was best. They made sure we left happy and got what we needed to have some fun in the hills. Thanks guys and I appreciate your patience as we got settled on the right bike.

We are on a cross-country trip and HAD to stop because two of the bikes needed one tire each. It has potential to be a good place but is disorganized. The owner looked at us as we walked in and never acknowledged anyone. We ended up getting what we needed, but it was like pulling teeth and I still think one of the guys got hosed on a tire price. I gave three stars instead of two because they were open on a Monday. That was awesome; however, I dont know that I would go back unless I absolutely had to.

John and everyone else were great to deal with great service and reasonable price and quick turnaround on repair! Thanks John!

If I could give it a zero I would. The owner is hands down the rudest person i have ever dealt with in motorcycle industry. Everyone I have talked talked to has said the same. I go out of town for my yamaha parts because of him. His employees are good to deal with but he is arrogant and rude!!!!! We need a new yamaha shop in town.

Bought a brand new SSR from them last year. I couldnt make it up there personally so did the deal over the phone. Got the title in the mail Find out the bike was 2 years old. It was a good bike but I was told it was brand new. Ever single Time including when I purchased the bike the customer service there was horrible the guy is downright rude. both of them. I just call them recently n reminded me why ill never go there again

Extremely helpful and knowledgeable staff. Complete beginner and they set me up and didnt try to sell me. Nothing like a sleazy car dealer. Massive selection and great variety.

This place has about the worse customer service Ive ever seen. Im an experienced rider owning 4 different bikes. The owner here is very disrespectful and all about his dollar. I had planned on purchasing a new bike from him until I seen how he treated my friend. I recommend that any one wanting a new/used ride shop somewhere else. Its to bad I couldnt have given them 0 stars.

Worst mistake Ive made and I wouldnt recommend this shop to anyone. Kimco is garbage anyways. If you dont know what youre doing this a great place to throw your money away

I highly recommend Poets. They have worked on a Kawasaki Prairie that I had given up on and made run better then ever before. They also just fixed my xt 225 motorcycle and it runs perfectly now. Here is why I recommend them, they dont overcharge you, or charge you for stuff you dont need. They give you a pretty detailed explanation of what was wrong with your bike. Their mechanics truely know what they are doing.

Best shop in Montana. Knowledable staff, solution oriented, competitive prices, wide selection. Save time shopping around, this is the only place to go.

Tom is great. Patient, friendly and easy to communicate with.

Nice motorcycle shop! Friendly service! Nice assortment of motorcycles to buy and services and repair.

Great service, prices, and selection

They were knowledgeable and made my 10 year old a very happy boy!! First motorbike!

Top Shelf Sales and Service. Best Price No Fake News All True. My Wife said she felt like they treated her with respect they answered all her questions

Good people, good business, honest expert advise and pricing.... Ive never regretted a dime Ive spent at poets.....

Worst costumer service Ive ever experienced. Walked out and will never walk back in

Great selection of parts for most all makes of motorcycles. They are very helpful.

Extremely knowledgeable and helpful. Strongly recommend. Huge inventory of parts on hand!

Great service and merchandise. I recommend Poet for your off-road needs.

BEST PLACE IN TOWN TO PURCHASE BY FAR. TOM IS A GREAT HELP WITH ANY QUESTIONS YOU MAY HAVE. AND LOVES TO TALK.

Bill is an excellent mechanic

Great place to buy your next toy. Exceptional staff and products.

Extremely helpful and they have the perfect bike for me on my property.

One of those shops where you feel uncomfortable being female. Common guys its 2018 for cripes sake. Ugh...

Great folks!

Bought a bike from them 4 years back. Great to deal with love the bike.

Super friendly staff, gave us honest opinions.

Great service and great prices!!

Excellent service,highly recommended:)

Terrible customer service. Came in looking for help but was treated poorly, incredibly rude throughout the conversation. Will not recommend to anyone.

Best deal in town, awesome customer service!

Excellent service, good prices

Only place that could fix a flat bike tire

Lots of parts and great service

Have bought parts and had gym . repairs done

Cooool place

Nearly half the price of their competition in town!

Fixed my 4 wheeler

Poet motorcycles is a full service motorcycle dealer with all kinds of parts & service

These guys are great

They sold me an off-Brand dirt bike Wich breaks every week then when u go back to get it fixed they put old parts on it

Excellent