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Helena Cycle Center
1825 N Last Chance Gulch, Helena, MT 59601, United States
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Helena Cycle Center
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Ja
Review №1

Absolutely the best experience I’ve had in years.. big shout out to the team for making my purchase as smooth as possible. And when an issue came up. How prompt they where to fix, or adjust the situation.. very impressed with how fast the team built my project and got me on my way.. thanks again everyone..

B
Review №2

Outstanding service, representative gave us red carpet treatment along with some local tips for excellent places to use our new purchase. Truly above and beyond!

Ch
Review №3

Came in from out of town with little coolant in the tank. I got quick, friendly service from two great guys! Thanks so much!

Ch
Review №4

Was passing through on day 15 of a 30 day ride from Chicago when one of my aftermarket highway pegs came apart. Luckily I was able to find all the parts. We were able to get to this dealership where I met Randy in service and explained my problem. He said, “Let’s go out and take a look.” He was able to take the other side off to see where everything went. He saw that the design of the pegs were flawed and said it needed some Loctite. He went inside and within a few minutes he came back with it all fixed. He installed it for me and said I was good to go. I asked how much I owed him and he said nothing! What great customer service for out-of-state travelers!! THANKS RANDY!!!

Sa
Review №5

Great experience. Ron Stipcich was a pleasure to work with. He was able to answer all our questions and helped with picking out which accessories to get. He didn’t try to over sell anything and we came away with a good package that fit our needs well.

da
Review №6

Justin and his crew took great care of me. They know their products and helped me choose the right sleds and side x side. I bought new, got the extended pre-season warranty and Im looking forward to years of fun. Family run business and it shows. I tried the other places but I chose HCC because I got great service and they made me feel like I was the reason theyre in business to begin with. Stop in...youll be glad you did. DZ

Mi
Review №7

Staff is very knowledgeable and friendly. They have a strait forward honest purchasing process. Very happy with my purchase.

Ma
Review №8

Customer service is fabulous! Ron did a great job taking care of me and has constantly kept me updated as I waited for Polaris to build and ship my new Ranger. These folks genuinely care about giving their customers a good experience.

Dr
Review №9

I continue to shop here and have purchased a new bike, parts and accessories. Ron helped me get the bike I wanted because HCC is committed to local people. Out of town customers call all the time I am told and I love that these folks prioritize local residents.

Al
Review №10

After a billing error & subsequent negative Google review, the owner(s) reached out to me and made the error right. Thank you Janessa and the HCC staff for making things right. I look forward to doing business with you again in the future! All the best.

Da
Review №11

Love bikes or outdoors riding is Awesome GO OUTSIDE AND HAVE SOME FUN,FUN,FUN 🤪😊🙂🥰😀

Se
Review №12

They were very knowledge able about there products, they were able to answer all out questions and let us test drive a few of there models to make sure we purchase the right one for us. There accessories and parts department were fast and east to deal with, and got us all out accessories for out side by side.

Jo
Review №13

Very nice shop, nice selection of gear and very friendly and helpful staff! Will definitely be back.

Ad
Review №14

I recently purchased a 2020 Polaris Rzr xp4 1000. I was very careful to follow the break in instructions provided to me by HCC but unfortunately after less than 100 miles the belt blew on the machine. To clarify further, we had not had this machine on a real trail ride yet at all. The 100 miles on it were put on the dirt roads around our house and some pavement. As per HCC recommendations we did variate our speed up and down and did not go over 50 MPH on any roads. We were also very careful to be in low when going slow. HCC told us that belts were not covered under warranty and not only charged us full price for the belt but also charged us $90 labor for the 20 minutes it took the tech to change the belt. I called Ron, our salesmen back and explained to him the situation and how this belt must have been weak or bad from the beginning as we hadnt had the chance to even use the machine off road yet. Ron made it very clear this was not HCCs problem and they werent interested in helping out whatsoever. I even had said that I would have been satisfied if they sold us the belt at full price but didnt charge labor for the swap but they were not willing to do that either. I am extremely disappointed in the service we received after the sale as they made it clear they no longer cared about us. I would highly recommend going elsewhere for your motorsports needs.

Ma
Review №15

They have alot of Polaris gear here, thats why i was there

Ty
Review №16

Great company! Great Service and best place in Montana!

Ra
Review №17

Really nice people- including sales, financing and service. Ron is a great guy and was patient with all my questions. Their prices are competitive and they treat you like a friend.

Ta
Review №18

Thank you for the help in finding the air filter oil we searched everywhere for. Our atv is now back on the trails.

Ca
Review №19

There were 2 men behind counter and heard a man and women in back. Was there about 10 min. and not one person offered assistence. No customer service made my decision for me. Went to competitor with great customer service and bought 2020 Suzuki ATV and snow plow/winch.

Wi
Review №20

Mitch and his group of employees are top-notch always willing to help will find you the correct part you need if they dont have it theyll order it its there in a timely manner and their shop is top-notch.

Do
Review №21

I have purchased a number of power toys new and used over the years here. Just purchased two new Kawasaki dirt bikes a couple days ago. The sales department is always friendly and helpful with questions. The parts department is usually pretty good too depending on who is working that day.

De
Review №22

Customer service was excellent people are really nice and if you have any kind of major like a oil change or something just make sure you call ahead and set up appointment

Sp
Review №23

Always happy about the service that I get at HCC. Ron, Anna and Mitch always know how to treat a customer. I have nothing but good things to say about their service.

Ge
Review №24

No pushy sales people. Just knowledgeable people who know their business. Love shopping there.

Je
Review №25

Helena Polaris dealer is on the decline.... couldn’t even find records of work on my rs1 and did not want to install clutch kit ... guy from service department was very rude and unprofessional... Called Kurts Polaris. In Missoula no problem for them ? Take your business out of town this dealer (Helena) is a joke

Li
Review №26

I own a ATV. I have found in order to have my ATV serviced, or to get parts for it, or maintenance... That this is the place to go. They are always helpful and seem to always have what I need on hand. Great service! They are knowledgeable and very helpful.

Da
Review №27

Ron is amazing help and so are the guys in the shop. Thanks guys!

My
Review №28

Way over priced in every way, but can get what u need fixed for that high price. Guess it pays to be the only bike repair place in town. I always say make a profit, but never make a Killin.

Ma
Review №29

If these guys dont have what you need in stock they can order it. Within reason they can get almost anything. Things cost a little bit more than buying it online, but you get good customer experience and service.

Ja
Review №30

Great service. Thanks much

Pe
Review №31

The service department did fine work in ordering the correct parts and completing timely service on my Honda motorcycle. Their showroom looks pretty good and it appears they have a nice selection of equipment and gear available. I will certainly make them my home shop for future needs.

Mi
Review №32

Had the pads and parts I needed

Jo
Review №33

We have gone here a couple of times to get our dirt bike tire changed over. Every time they have been rude but they were cheap so we kept going. Today I went in for my husband and told them to just switch the tire over it had a new tube on it so it was fine. I pick it up and he tells me they replaced he tube as well. I asked why and he said because they pinched the tube while changing it over. I was obviously upset that this happened and that they charged me for their mistake but I paid for it and told him I was upset, he then decided to have attitude and slam the receipt down and says oh well. Later telling my husband about what happened and how rude they were to me, he goes back in requesting a refund for the tube seeing as it was their mistake. They were rude to him and made up a million excuses like the trash had already come so they can’t prove that the tube was pinched and what not. Basically by the end they implied if you don’t like it don’t come back! We won’t be going back there... if you go be warned they will try to rip you off for their mistakes!

Ne
Review №34

Saleman didnt know prices & they want marked. Didnt go to parts department but felt they were over priced

Mi
Review №35

They have a great selection of toys for men!! And I can get all my parts thru them

Re
Review №36

My Goldwing broke down on a 3000 mile long trip, these guys went out of there way to get me on the road again. They came in early the next day (on there day off) and had me back on my trip. Even took me to the rental car place to get a car for the day. Thanks Mitch!!!Amazing customer service.

Pe
Review №37

Usually have the part Im looking for. Their service department is easy to work with and punctual. They cater more to dirt bikes and quads than street bikes, so they dont have a lot street oriented gear.

Co
Review №38

I brought my motorcycle in for its 600 mile maintenance. When I arrived after being told thr work was complete, I specifically asked if they checked the valve clearance. I was told no, the tech then came up and said that doesnt need to be done for thousands and thousands of miles. I accepted his answer, but decided to check my owners manual, and I was correct, valves are supposed to be checked at 600 miles, then 4k, 8k, and finally every 8k miles. I give 3 stars because I was only charged for the work done, but Im disappointed that they didnt truly complete the job that I brought it in for.

An
Review №39

Anything you need for any toy... They have it, or will find it for you. Great customer service!

To
Review №40

Bought a Honda new and had dealer install winch, snow plow and grip heaters. Less than a month of owning it started blowing 20amp accessory fuse. The only things wired to the ACC circuit were dealer installed items. Talked to my sales rep Ron and he said Bring the unit in. I immediately brought in and 5 days later they said could not find a problem. This past winter the unit blew fuse after fuse. Took it back in and was informed Id have to pay for repairs. They said we have no record of you bringing the unit in before. Sales guy was sitting within earshot and said nothing. Service rep was not customer friendly.Long story short- I got ripped over $400 for either faulty dealer installed products or shoddy install. Apparently its consumers responsibility to ensure dealer keeps records of service done. I paid for problems that started with less than 2 hours on the atv.Will never buy or use this place again. Ever. Was going to buy an ATV for my wife- not here, no way.

Ro
Review №41

While traveling across the western US on my Goldwing, I developed a problem with my rear tire. The service department at Helena Cycle Center quickly replaced the faulty valve stem and got me back on the road. I cannot thank them enough!

Gr
Review №42

Very professional and knowledgeableNathan (Owner)Grovom Painting

Ba
Review №43

Nice friendly folks. Pretty good selection. They get my business.

Ru
Review №44

Excellent service, very courteous, and fast...thanks guys!

Da
Review №45

Called looking for a tire for my Yamaha Super Ten. They had a Michelin Anakee 3 for $292. Same tire from Revzilla-$138.

Ta
Review №46

The staff at Helena cycle center are rude and disrespectful and that says it all I will never go there again

Lo
Review №47

The staff is very helpful in selecting the proper outdoor equipment for bikes.

RA
Review №48

Bought a polaris rxr. The guy we dealt was knowledgeable and easy to deal with.

Je
Review №49

Great prices and staff

Jo
Review №50

This is a great place, Kyle is the man. Good people great work for a good price.

Jo
Review №51

Excellent customer service great selection of inventory! Good prices too!

Ll
Review №52

I had them change a tire. I would have given 5 stars but they put some scratches in the polished hub plates ie pie plates

Ag
Review №53

Worst customer service Ive ever received in Helena, i own a Kawasaki kx125 and according to Kawasaki they are the local dealers but the guy at the counter acted like he had never seen a Kawasaki before. i asked only a couple questions and the response that i received was i dont know not the type of response one would expect to receive from a parts dealer. i wasnt offered any type of customer service or options or opinions anything woulda helped but the only answer i got was i dont know thanks Helena cycle thanks for the terrible service.

Jo
Review №54

Great place to get lots of fun and adrenaline!!

Jo
Review №55

Good merchandise, not good employees.

al
Review №56

The only real powersorts dealer in Helena, also the 509 dealer. Whats up?

La
Review №57

Busy selling side by side

St
Review №58

Great and knowledgeable parts staff.

Ra
Review №59

Sales sucks not helpful waited for 45 minutes no help

do
Review №60

Would like to buy a newer bike but prices are to high for me ☹️

Je
Review №61

Very helpful people

Ma
Review №62

Great people to work with.

Ro
Review №63

Good parts Dept and service

De
Review №64

Limited selection with relatively high prices. Stopped in for some accessories.

To
Review №65

Best of the Best!

Za
Review №66

Great folks

Na
Review №67

Great Service

La
Review №68

Overpriced and arrogant

Information
16 Photos
68 Comments
4 Rating
  • Address:1825 N Last Chance Gulch, Helena, MT 59601, United States
  • Site:http://www.helenacycle.com/
  • Phone:+1 406-443-4631
Categories
  • Motorcycle dealer
  • Motor vehicle dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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