Great experience the guys were very helpful definitely recommend this store 👍👍

If you are looking for a great team for any of your T-Mobile or cell phone needs, go.see Brandon and Kevin at the T-Mobile on 9 mile and John R. Not only did they help solve the problems we were having changing my fiancés # from Sprint to T-Mobile they stayed 45 mins after close to make sure everything was 100% right. We were in store for almost 3 hours because Sprint and T-Mobile customer care kept giving us un-clear answers. They both got on the phone and went above and beyond to make sure we left happy.

Had transfer phone to my own account, Kevin was super in helping me in store and over and keeping my phone service after losing my partnerKevin and Tmobile are the best!

Bad customer service ..the guy there doesnt even want to work ..He said 5G is not working .. No sanitizers ..everything is bad .

Not happy with their clerk attitude ... service wasnt done ..he blamed it on T-Mobile service ..saying its unfinished network ..and thats why its bad

I had customer care call ahead for me on the iPhone SE in Red, and they went out of their way to make sure I got this phone. He was helpful... (Rep# ****909)

Great knowledgeable staff. They were super helpful and set me up with a new line on my plan.

Awesome customer service by Hussein and Daneem... we were at the store last tuesday aug 18) several minutes before closing and yet we were accommodated by the 2 tmobile staff. Very oatient, very helpful, very friendly! 10 stars!!

Store manager always on his personal cellphone and he got 2 cellphones. Leave your cellphones alone and help customers professionally please

Amazing customer service really great store 5star service

I will recommend this location to all my friends. Amazing customer service!

Deegan, was patient, helpful, knowledgeable. Id recommend him to anyone.

Very good customer service, friendly and entertaining made time fly. We are very happy with our new phones.Thanks you guysYou Rock! 😊🤘

Im not sure what it is about this specific location but the employee turnover rate is very high. Every time you go back to the store its new employees and every employee will tell you something different. Which brings me to a big issue with this location. There is a huge lack in transparency in anything you do here in regards to cost and payment which makes it very hard to commit to account changes when you dont know as a customer what the financial repercussions may be. I never have an issue with any of the other local area locations.

I’ve been coming to this t mobile for years. I’ve literally NEVER had an issue. Service has always been quick and very professional. The staff is always friendly and I always feel like family when I’m here. Today was my first time being assisted by Tony. He was very kind and enthusiastic.

I went there to pay a bill back in December and got tricked into buying not one but four different products. I was under the impression that they were free promotional gifts and they were NOT FREE! my bill is a million dollars. I went back to the store where I was informed that because the devises were used that o couldnt return them. My bill is almost the amount of my rent every month. Ive been a loyal customer for years but I am considering leaving!

Been a customer with mobile for over 13 years. this is the worst store. the new black lady was very loud and rude to the other employees. the music was way too loud to communicate with the representarice and the store was filthy. there was even a box cutter on the floor. i had my child with me. very poor service and attitude. I will NOT be coming back here ever again. and I recommend everyome else do the same.

Went to get a screen protector and charger..we were helped by Kevin...awesome customer service and was in and out in minutes..this will be my store of choice from now on!!!!

Locked the door 20 minutes to close. I get it you wanna get out of their Ive worked in a phone store before but me and my sister both needed a replacement device and the employees just stood their shaking their head and simply replied not my problem. That was a week prior to today with me calling trying to inquire about switching a family member over. After about 4 minutes of ringing I was put directly on hold. I love how your employees can treat customers however they please it gives your company an amazing reputation.

Hessam was great! All of the staff really took care of me.They actually stayed open to get the job done after hours. Shows that they really care about the customer call

I got my new mobile device here and I am using it now and really enjoying it!

Kay : Awesome service. He took the time to make sure everything works so I will have no surprises. Great experience!

Let me preface this by saying that I love T-Mobile, but I do not love this franchise location. Every time Ive been here before today, Ive had to wait about 20-30 minutes to be helped. Ive dealt with it because I understand some times you get busy, and the staff has always been moderately helpful, and my experiences have always been OK-ish (definitely not stellar though). Ive bought my last two phones here, because its close and convenience is a strong consumer persuader.Today I walked in looking for information about how to purchase the modules available for the LG G5. I was the only customer in the place, yet the rather obese and slightly unkempt salesman refused to help me with that and instead focused on trying to sell me a new phone - this was not the reason I walked through the door. This franchise just lost my business.

Only reason for 4 instead of 5 stars is cause its a cell phone provider.... They dont give their customers 5 star anything... Why should i??? However the staff works hard, helps out happily and not too full of it.

Went to my local Hazel Park T-Mobile to ask about my bill. Courtney was great at explaining what was going on. She also helped me upgrade my phone and answered all questions I had about other products in the store. This store has come along way and is one of the great locations to visit now.

Awesome Staff and ask for Hass! He knows what he’s talking about

I have had nothing but problems with this store and T-Mobile itself lately. I used to love this store and the service but as of now I am extremely disappointed I have been given the run around by them. Thank you for telling me one of my devices arent in when it was there the whole time. Oh and then I go to pick it up and online it says they close at 9 and go figure they closed at 8. Change your hours online I mean really. Nothing but problems from the store and customer service

Jamil was on point. I would recommend this company. Thank you for a wonderful experience!!

New manager in by the name Brandon, hes got great service

After constant dropped calls and garbled reception, customer service recommended new SIM cards for our 3 phones. My elderly mom went into this location and waited over an hour while they helped customers that came in after her. They were aware all she needed was a SIM replacement. She went to another location and was in and out within 10 minutes.

Staff is very knowledgeable and helpful, Hass and Shafayat are the best!!

Horrible service. Not only was I interrupted numerous times while trying to describe my problem, I also was spoken to very rudely. This isnt the first time I received bad service. The service rep was also very rude to the person before me and I overheard him offer some pretty poor technical advice. Above that, as the customer left the door and before i was offered service, I heard the younger service rep with glasses (He didnt offer his name when i asked) mutter a fairly racist term to describe the previous customer.Do yourself a favor and drive past this store and take your business to a T-Mobile store that actually cares and is not racist.

Went out of their way for me to make sure I could leave with my phone that day after issues with transferring info from my old phone. Hooked me up with accessories too. Great experience.

Kay was awesome. He was extremely patient and explained everything I needed to know. I would recommend him to all my friends.

Ive visited this store several times and found the staff to be very diligent, polite, and working hard to help everyone as quickly as possible.Thanks to Zade for all your help.

Avoid this place at all costs! Take your business less than a mile away if you have too. The store manager Mark just threw me out of his store. First let me paint the picture for you. I walked into the store holding a bag which included my old phone and its accessories. I was there to pay off my phone and transfer the ownership over to the new buyer. Mark must be psychic because as Im communicating with the new buyer he gets directly behind me, arms crossed in front of his crotch like some kind of bouncer instructing me we dont do that kind of business in here. Flabbergasted I say what are you talking about? Im here to pay my phone off, unlock it and transfer it to an interested buyer. As I had just purchased a new phone and wanted to unload this one. At this point im so confused, it is then that he tells me they are not a corporate store. I read between the lines and say so youre a franchise. I say listen man i just want to pay this phone off and have it unlocked for the new buyer he responds with we dont even unlock the phones for you, you have to call a customer service line. Which from the internet articles I read on the corporate T-Mobile website isnt true at all. Of which i ask if he owns the place and he arrogantly says no but my cousin does. Oh okay so at this point Ive had enough and I say So thats why youre being a d*** and he promptly throws me out. Im pretty sure my picture is now hanging on the shell of a franchises walls next to anyone else that isnt there to just give him money. If you see Mark make sure to give him your favorite finger just for me.

Ray was very nice and so helpful n getting my new phone set up thank you so much for all your help

Kay was the best, he helped me all my questions . I am little slow in technology and he was The greatest

I had a great experience at this T mobile he helped me saving and helping me with my business account.

If you need good customer service people that go above and beyond for their customers this is the store and a huge huge shout out to Courtney for being the best rep out there!

A scam outfit!! They are not an affiliate of T-Mobile! If I could go lower...I would give them a -5!! A one is being too generous!!

Courtney is the go to sales lady 👍🏾👍🏾This T Mobile location is the only one I deal with. Everyone is pleasant and very professional. They are over there taking care of business.

Great employees there every time I stop by and very friendly employee there name Mark he always does his job right you need something he will get it done

Been with T-Mobile 16years never had a problem was there paying my bill.

These guys rock! Theyve always been professional, give me honest opinions without pressure... and make it fun!

Hooked me up and made things work for me. Quick and efficient and kind about my wild children being with me.

Love our t-moble service...business account. Added 2 lines on existing account and upgraded one phone. Somehow my SSN wasnt carried over after the account was modified? Couldnt access help over the phone, open app. Brand new phone, less than a month old and wont keep a charge, screen freezes. Ultimately, inconviences that result in time spent rectifying the issues in store that I dont have as a biz owner and mother.

Guy only cared about making $25 for a sim, which is a rip off price even though I have been a customer for years. Sorry, not everyone is going to buy phones at the store for rip off prices.

The staff is well knowledgeable about the products and and plans. I recommend talking to Lee.

Not like it use to be. Still have a phone that does not always recive text messages

Kay was great he set me up I left happy

Kay, is very fast and I love my new phone. About 20min.

New Store manager and staff is awesome, great customer service!

Staff not very friendly and not that helpful. Had a better experience at the Oakland mall store.

Absolutely the best location around for patient and informative help!

Helped me out with my plan great job

Nabil was very polite, will be returning to him!

Rude staff and talks about customers in front of other customers! Never will I ever go there again!

They r very helpful ,etc...

Been using this T Mobile for 2 years now. Theyve always been straight up and done everything I needed. The only one Ive found that Id return to.

Thumbs up to this location customer care was extremely helpful

Great store with helpful staff

The services were great they helped me with problems with my phone and checked if I could upgrade and gave me information on adding an additional line

Its ok wish my old guys were there just not same

They put me on hold for 10 min until I hang up.

Theyre not open until 9. Had me wasting gas thinking they were open.

Kay Signed Me Up For An Account After I Said I Didn’t Want One I Got An Email Saying I Owed 88 Dollars. This T Mobile Is Sucks

Things are a-changing. T-Mobile is not like it used to be 10 years ago... 🤔

Not the best customer service. Cell carriers, amirite?

The rudest employees and staff. Go to the Birmingham store instead.

Great people big help

Friendly and attentive staff.

Great customer service!

They were a tremendous help !!!

Best experience ever

Pleasant and informative experience

If I could rate it any less I would

Very helpful staff

They will lie to you about free stuff

Very bad go somewhere else

Got there 8:45 doors locked

Jessie was AMAZING!!! we had a huge run around for the iphone 13 and transferring from sprint to t mobile he made the process as easy as he possibility could and kept a great attitude the entire time !!! You dont find Customer service like that anymore, greatly appreciated!