Print Manager was best ever! Provided 5 star service at the end of the night! 400 quality copies ready for morning distribution! Thank you he is an asset to your company.

I come here regularly. The staff is always helpful and their prices are great. They also do a great job at specialized printing jobs like creating manuals. Great store!

I had business invoices printed, but they were wrong. They said they would call me when the corrected ones were completed. Never received that call. When I called to check, I was placed on hold....for over 30 minutes. Of course all print orders are pre paid.

I came up there to get a decent amount of documentation printed off and Ashlee was very helpful and professional!!

I had put in color prints around 7pm figuring it would get done the next morning. To my surprise by 3PM the next day the prints were still not done. I was told they were to busy with in person request to do mine. This is the 3rd time this has happened, so I told them to cancel my order. So I will be finding a more reliable company who cares about their customers.

Used the printers they have for public use. Employees didnt seem to want to help with that area. I will go somewhere else next time I need copies

Don’t go to this location! They have one girl running around helping everyone out why everyone else staying around at a register with no customers in it meanwhile a long line of check yourself out copy print and fax line out the door.Terrible customer service

One of the managers who claim their name is Susan at this location was very rude & disrespectful and she talked to me as if I was beneath her and accused me of lying about a purchase I never received I wish companies knew more about who they are putting in position of management because one person could make the company look bad the saddest part is when you ask for a manger the person who is so rude is in management do better office Depot

Ebony and Brion have been exceptionally helpful with all of my complicated printing needs. The ambience of the store is fantastic and the employees are always helpful. Bravo !!

Was just in the store and Shawn the general manager was extremely helpful. There was a small issue that he took care of for me and I really appreciate it. thanks a lot.

I checked the website for an item that my office needed; it showed 2 available. When I got to the store, there werent any on the shelf so I asked a sales clerk (Ryan) for help. This is after I had walked the entire store and not ONE clerk asked if I needed assistance. Ryan basically said that if its not on the shelf we dont have it. I told him that I just checked the website and it showed 2 in stock. He said, normally, well, unfortunately, ah, usually that means we dont have them. I said, are you sure, he said we dont have them and walked away from me and left me standing there. My husband went and found another clerk who came and scanned the barcode where the item should have been and said well that shows we have 2 in stock. He found them and gave me one. Now, I go to the register where Ryan is now working. he didnt wait on me but another clerk (who must have attended the same customer service training that Ryan did) waited on me. I told her this was a tax exempt purchase, no response from her. I told her again, this is a tax exempt purchase, before I could even finish the sentence she cut me off and said I heard you. I glanced over at Ryan and told him that the item was indeed in stock and he said nothing to me. However, the clerk that is waiting on me snapped at me and said, it happens sometimes. I replied, what should have happened was for Ryan to at least make an attempt to look for the item. She said, well you got what you wanted. I said, yup, sure did but you wont have to worry about me shopping in this store again. EVER! and walked out.This is NOT the first time Ive had sorry service in this particular store, but you can bet it WILL be the last time. Online shopping for us from here on out. Kudos and shout out to the employee who actually took the time to find the item for me, wish I had gotten his name because he is a hero. Perhaps he should facilitate the customer service training from here on out.

The copy printer service team, and manager on duty available 5Nov2020 at 4pm in the Hampton, VA store DOES NOT follow their on store policy. Per the manager the copy/printer/ etc service team is only allowed to take orders and not complete them while customers wait. This was NOT the case today. I watched as the service team assisted customers with orders, process/complete them on the spot. Taking on avg 10 to 20 mins with select customers while line of 5 or 6 people wait. I was not a selected customer, my service request wouldve taken 5 -10mins to complete including payment. I come to this location often for supplies and to bind documents. Today was the same request, and to purchase an all in one color printer.The team available today along with the unkind unconcerned manager need re-education on customers service, professionalism, and their store/company SOPs.Response to Anabel, thank you for the reply. I trust that the SOPs respect confidentiality, but one can never be sure after uploading or sending via email, etc. I print my documents on cardstock purchased at this location and bring them in for binding service. I contacted your location to confirm same day service. As I normally do. Since all customers are NOT treated equally Ive taken my business elsewhere. I will raise the issue to my corporate office as the Office Depot is a perfered vendor used frequently for in office supplies and work from home supplies.Thank you for the many other kind services rendered. Going forward this location will be a last resort for me.

They have all stuff for printer.And employees are kind enough, except the moment when they’re getting closer to close the store.

First of all, that is what a copy center should look like, and they have a self service area if you want to make your own copies as well! Laura saved the day! I walked in at 8am and was out in less than 15 minutes! I was at the Office Max in Chesapeake Square the night prior, and they were absolutely no help at all! They had printed everything crooked! I gave the job to Laura and she presented me with exactly what I needed and in record time! Not to quote a line from Arnold...Ill be back!

Great place to make photocopies!

Came to do a simple fax. When asked for assistance they acted like they didnt want to be bothered..stayed for over 40 mins and no fax went through...waste of my time.

I called earlier inquiring about a Brother 575 Personal Fax machine and was told they did have it. I told the gentleman I hope they still have some later this evening. He offered to take one to the front and put my name on it, which was very kind of him. I go there this evening and there was the machine. Ready to be checked out. They were friendly, courteous, and helpful.

The wait times are horrible .I will never visit this store again.

The price of my item was good but the person who checked me out was not very patient or helpful when it came to applying my rewards card. I have been shopping here for years ....but an attitude adjustment might be considered. I have always had pleasant experiences.

I ordered a file cabinet. I paid for the item in the store but they could not cancel it so I had to phone to cancel. They cancelled the order and when they tried to deliver it the next day anyway I refused delivery. I am still waiting for my money back. Every time I phone I get the same song and dance from another offshore operator.I have spent thousands of dollars in this store but never again. I will grow old waiting for my refund but I will phone twice a day everyday until I get it.If you must shop at this store do not order anything. If it is not in stock buy somewhere else. Amazon!

OMG! Can customer service get any better? Purchased an HP printer two months ago. Have had trouble with it off and on for the past two months. Called and was told to bring it back. They replaced the printer with no hassles.

Clean, bright store. Items are placed in a reasonable manner. Was easy to find what I was looking for.

The young lady who assisted me in the printing department was very professional and efficient. She was very knowledgeable about the products. The service she provided was excellent!

Awesome Store! Just in last week and found everything I needed in a very convenient layout. It had changed since the last time I was there.

Dropped off a Policy and Procedure manual to get copied around 11am, went back at 6pm (they close at 7pm). Nothing was done and the shift employees didnt know anything about it. They were too busy all day to get it done. Thanks for nothing...

Worst service ever! Called in around 2pm and asked for the email address so that I could send my print order....only to get there and find out the staff member gave me a old email address. So needless to say I had to resend it to a self serve portal. Well wouldve been nice if 3 out of 3 self serve portal were working. All of the staff in print area continued to take other people in line versus taking the time to fix the self serve portals. Spent 45 min and wasnt able to get my prints. Spent $18 dollars in the store prior to going to print....returned it all. Will not be revisiting this location ever again

Stood in line 15 mins. Im disabled, no one told me I could cash out at the register. Employees were just standing there with ear phones on listening to music. No here to help attitude and no all hands on deck since there were 8 of us in line. The manager sat in the back room peeking out the door but didnt ask any of the reps walking around to help get rid of the line then they can go back to doing nothing smh

If you have never experienced a euphoric shopping experience while shopping for printer ink and other office supplies, I invite you to have your mind blown away, they also have a wonderful services counter to fax and send packages, and repair office equipment.

Today I stopped by to have some books bound. Last time I had some done it was just a few hours. Today the lady tells me it could be 24 hours. Then I had to Sheetz that I needed to have punched so that I can replace them in other books I had found. I show the young lady exactly what I was talking about and she said I can punch them real quick for you. She went to the back and punched with a 3 hole punch. Now how is a three-hole punch going to work and a book that is spiral-bound. I was half tempted to ask for refund and taking off work elsewhere to have it done. I have never been so dissatisfied with customer service at Office Depot as I was today.

They need to give the self-service area a little bit more attention. During a peak time one of the machines was not in service as a result delaying customers. Otherwise, excellent customer service

Terrible. The technology system they have in place is not customer friendly. Do NOT go in there unless you have hours to kill. This company makes their customers do the work so they will not have to hire people. DO NOT PATRONIZE THIS COMPANY GO TO UPS OR SOMEWHERE THAT VALUES HUMAN INTERACTION.

They never want to help you. They lie about your rewards. If you dont print them out yourself, they wont honor them. They go out of their you not to help you. I go to Walmart whenever I can for better service.

Store was well displayed, well stocked and well staffed. Enjoyed my visit, found what I was looking for, and paid a fair price.

Fantastic computer service by JD; patient, pleasant & gives good advice. A great Tech. to work with.

The people in the copy center are very helpful and had me in and out in a short time.

Susan and their team are the best they are very professional and I dont know who the young lady was that help me with the LG headset dispute with LG that she is awesome

Excellent shopping, just about everything you need. Wide open aisles, plenty of space. Easy to find what you need.

Im so grateful, I had to do a big printing job but I was running behind and it was already close to closing, they waited until 10 after nine to let me get my order which was a blessing because I needed it for a funeral tomorrow... thanks to Lauren and the manager that evening April 5, 2016.

Weirdest experience ever. Attempting to send a fed-ex package. I stood there for 7 minutes with employees walking by me, all they have to do is turn the screen around so I can type the address in. But they couldnt be bothered to do that. Then two people helped the lady behind me inline, i guess a manager training a new employee? I looked at them and said i guess ill go somewhere else and they didnt even process that i hadnt been helped i guess, probably because they saw me standing there so long with no line in front of me. Needless to say their is a new UPS store in the same shopping center so I went there and paid 5 dollars more for next day delivery. Time is money. Best 5 bucks i spent. wont be back.

You can always find any office or school supplies that you need. They also have good sales and coupons.

Wonderful experience will come back.Thank you guys so much 😘

More than one fax and printer, easy to follow directions for fax usage, and the availability of supplies like pens, highlighters, and tape! Thanks OD!

The customer service is great! Had three different employees ask if I needed help finding anything...which I did...but find out if Caitlin is available...shes the best!

Shopped online and chatted with customer service representative, Faris Hamilton. He was courteous, knowledgeable, and quick...no line, no wait! Fantastic service.

Really good costumer service and found what I needed easily.

I can always find the office supplies I need.

Excellent service. Ill keep going back.

I purchased a desk on 7/5/19 Cancelled my order same day Still waiting on my refund Have called several times have been lied to each call. I am now taking legal action People would be out of their mind to deal with this company.

I like this OfficeMax! It may look pretty drab on the outside, but inside they have a plethora of office supplies for writing utensil geeks like myself. Dont expect the experience of going into a stationery store if youre looking for pens, but pretty much any other office/desk supplies you might be looking for are here! They even match prices with their website.

In Coliseum Central! I wish, though, that they hadnt moved from The Riverdale shopping center,after merging with Office Maxx.

Pleasant but, I was happy with the old building layout and the items.

Great employees. Super helpful.

Little slow on service but overall experience we good

Great staff, friendly and very helpful..nice place

Great everyone were helpful and very professional

I like going at closing. Less people and more help

Their staff was very helpful and nice. I like that they were prompt on getting me what I needed...

Store is clean, well-stocked and well-lit. Staff is very knowledgeable and helpful. Any questions are answered with customer service the forefront.

Newly renovated store looks awesome. Staff very helpful.

Although I wasnt able to accomplish what I was there for,due to equipment malfunction, the service there is very good. I wanted them to copy something from my phone, but my phone wasnt cooperating.

Great service all brand new and everything is organized well

New desk & chair. On sale, saved a bunch. Fast service in & out.

Nice store. Plenty supplies for the office

Office depot is getting away from customer!! Now you send info to a computer and then have to use your credit and an email code to retrieve it!!!!!!! I want to go to the desk and have it printed then pay for it!!!

Could have used more assistance on how to send a fax.

I can find everything with ease

0 stars. Poor customer service. I was basically ignored by every staff member there when I asked a question regarding printing. Will not visit here again nor refer anyone I know.

They have what you want and need for your BUSINESS, Home Office, home, and personal needs.Computers, they have them.Desks, chairs, lights, printers, pens, pencils, paber, copiers,...They have it.

Self services machines not working or running slow, staff not attentive to customers

They were so helpful. Thanks

This store looks like they reduced there inventory could not find what i went there for

We are all Saying those who rated office Depot congratulations you guys are our favorite #1 Favorite Office Supplys Store.

Great store, friendly associates, vee helpful!!

Most of the items Ive gone in looking for they have had.

Clean place, organized, nice staff.

The lady that likes you didnt even want to help me

I have a good experience.

Very limited selection of most everything, especially compared to the Newport News location

Not many cashiers available at times to decrease wait times. Fax prices way too high (over $2/page)

Looks like they going out of business or remodeling. not sure no sign was posted

There computer are so slow and the timer be counting even if the computer is freezing , I just came now from there , there computer need to get update

Awful customer service from the management to the employees.

Great experience..corrected my problems THANKS

Very helpful.

Always great service

Very helpful staff

New, clean, many more options than before

Friendly service

Slow service

Excellent

Has everything!

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