Fast service. Salesperson Tom very knowledgeable and explained options.

Great experience at the Best Buy in Fairfield. I had done an online order the night before for a laptop computer. I found out after arriving in the store that the item went on sale overnight. I was graciously given a price match. Saving me 200 dollars. Thanks to your staff for the help.

Martin with the Geek Squad went above and beyond any expectations we may have had before entering this store. An amazing employee to have. And an amazing employee to have helped us with our situation. Thank you again Martin.

Needed a new phone. Thomas was very patient and helpful. The internet service was SUPER slow and took FOREVER!!!! to access to change our phone plan. Finally Had to go to Verizon across the street to change plan and then back to best buy . You now have to take a ticket to get service when you enter the door. The new normal, I guess!

Good place to get your tvs

No checkout lane open?Thats fine. Ill drop product on the shelf for you to take back and buy elsewhere.

Friendly knowledgeable staff who when asked to let you shop after I asked a few questions about a few products actually did just that

If I could give this place zero stars I would. Very poor customer service!!!!! Went in for a television set and waited for about twenty minutes. And not once did an employee come up to me to offer assistance and when I tried flagging an employee down he completely ignored me and walked the other way like he didnt see or heard me. Instead of helping customers your employees rather talk to each other very unprofessional!!!!

I made 2 phone calls seeking a particular phone. I was assured they were in stock, but when I arrived at the store it was not available. The person who help us was very knowledgeable and helpful. We didnt buy anything, but may order it online. Unfortunately, we will eventually be unable to see anything before we buy it.

Recently needed to return 3 items and had no problems whatsoever. There were steps to follow on my best buy account with printing off return slips that the employees just had to scan and then scan the merchandise and it was done. Quick in and out process, great customer service, and will always shop at best buy for most of my electronic needs.

Bought new Samsung microwave. Love microwave even though it had a dent in side. When we made them aware, when we returned to the store, they took some money off.

We were greeted and helped as soon as we walked in. Every associate that passed us greeted us kindly.

Their prices are pretty good. Bought some big items from best buy recently. Beat Lowes and the Depot on prices. Best Buys staff was very friendly and helpful. Got in and out very quickly. Of course I was there when they first opened. All together Im very happy with my experiences with Best Buy.

I went there looking for a phone case for my new PlusOne 9 5g. They sell the phone but no cases or accessories. ❓Otherwise friendly, clean, items reasonably well marked.

Visited the store. Decided to order laptop online from BB. Landed on my porch in 2&1/2 days. Worked out good for me.

Michael is an awesome GEEK person , not just in what he does but that customer service relationship. Id like to see that in other establishments

We bought a 55 inch tv. When I brought it home I realized the tape was broken, and the box was a bit torn up... but thought maybe that had happened in shipping. When I went through all the trouble to set it up, the left half of the display was messed up. I had to drive all the way back and exchange it. We noticed unboxing the next tv that it had protective tape, and the energy star sticker on it (which the previous tv didn’t). So, they gave me an unboxed/returned tv for full price and I might not have noticed if it wasn’t broken. They wasted my entire day, and they could’ve scammed me if the first tv wasn’t completely busted. I am not happy with that.

The greeter was nice and asked what I needed help with and directed me back to the laptop section and said someone would be right over to help me. The store was almost empty and I waited almost 20 minutes for someone to come out. I would have just helped myself but I had to wait for them to go get the laptop I wanted from the back. I should have just ordered online for curbside pickup but I was debating between two different models, the salesperson was no help at all and a waste of time standing around waiting. Just do your own research and order online for the fastest and easier option.

Great staff helpful staff but short staffed like everyone else.

Stopped in to get pops a new TV & walked out with a 70 lg. This TV will look beautiful on the wall; its practically going to take up their entire TV wall but its going to look AWESOME!

Very nice customer service guys 3 different guys interacted with me & they were all great!!!! And their air conditioning was out and it was toasty in there and they were all still really helpful and kind!

Worked with Isaiah at the Bridgewater location when buying a new refrigerator. He was a total pleasure to work with. Knowledgeable and courteous. Helped me get my delivery concerns addressed with the delivery company. I would seek him out next time I need something at Best Buy. Overall experience was excellent.

Went in for a quick stop. Wasnt badgered by salespeople which was nice! Got what we needed after checking the stock online first.

His name is Jim I Believe Jimmy in the gate Department showed me my GoPro how to put it on my phone he did it for me so it automatically goes up loads to my phone I have no education Im computer literate in a man gave me respect and did everything for me so all I had to do was just turn on my phone and get my pictures like that I really appreciated it I told the manager Liz to about him and how he respected me and she told me that I would be getting something online so Im doing the best I can on this so thanks for everything that you guys do it best by I love you guys at are you guys are the best I go in there all all the time just to look at things and wish LOL but you guys are great people have a lot of respect always will do business there thanks for everything lots of love

No help for the handicapped. Poor customer service. Audio department has NO knowledgeable staff. They kept sayingI think so? Hey Best buy! I can GUESS on my own! 3rd bad experience! Im done with Best Buy.

Tech had no ideal what he was talking about sold me a product that would hookup ylto the device i told him I was using

Service was slow, they took forever to assist me!!! Need more staff.

Walk-in customers now need to Check-In. They are supposed to tell you when you enter. However, I entered and my husband parked, then he entered. Neither one of us were asked to Check-In. We realized about 10 minutes later that there were very few employees and went to the front to ask for help. Then we discovered we needed to Check-In. 10 After another 20 minutes waiting for help in the aisle we were in, a gentleman comes and asked what we need. The item on the shelf said it was being held in a secure location. Then, a customer walked up and picked up one off of the shelf that was not listed as the one we wanted. However, it was misplaced and was the one we wanted, the only one in the store. If we had had good customer service, we could have gotten our item and been done. They offered to see if it was in another store and for us to drive to pick it up to which we declined. Very unhappy with how they handled the situation and the lack of consistency in letting customers know how to get help when entering the store. We have purchased most of our electronic there. We wont be back.

They had what I needed and 1 of the items was actually on clearance, so I got a good price on it, but it took me forever to find them. I literally walked in circles for about 10 minutes trying to find it while several ppl that work there stood around talking. No one bothered to ask me if I needed help even after they had closed and the lights were turned down. I finally got in line at the geek squad counter, and waited, and then asked them, and they just kinda gave me a general idea of where it might be IF they had it. So I wouldnt recommend going here if you need any kind of assistance.

They never have anything you are looking for very rude workers I went to day and I wont be back

The customer service was great. The gentleman helped me pick out a TV for what I needed.

People ready too help you out with anything an a lot of good sales

Not bad. There was a little wait nothing major. I got in and out no problem.

Absolutely the worst BestBuy. There is never (ever) enough staff. The staff that are around generally have zero idea about the products youre asking about. Ive tried to shop here on multiple occasions and have always left frustrated. For the service and quality of customer support, you are better off just ordering from Amazon.

I walked around the store for about 30 minutes and was asked if I needed help when I was in the radio department I couldnt get anyone to come over its like they avoided me lol

Friendly and knowledgeable would recommend Fairfield Best Buy to anyone in the market for electronics

Me and my fiance had previously been in here and bought a car stereo and had it installed. Unfortunately there was a misunderstanding and we had bought something we did not want. However, The salesman Nick that had sold us the radio in the first place, actually had taken care of us when we came back in. He has great customer service, and went above and beyond what we thought he could do. Were extremely happy with our service. And well definitely be back. Thank you Nick

Very helpful and knowledgeable staff. Found what I needed quickly. I would recommend this store to anyone.

Great people working here. Our return was effortless and they were very helpful in making our followup purchase.

Great help from customer service desk.. In and out Thanks

Very helpful workers helping me to choose my home theater system.

They didnt have the ink I needed in stock so I had to go to Walmart.

Had to beg to get assistanceThe 2 different things I wantedThey didnt have. The one thingI wanted was a copier. Of courseThe only ones they had leftWas the 400 you 500 dollarOnes.

Everything you could want electronic wise! Just make sure you use the restroom before you go. The restroom is hazardous!!!

They NEVER answer their phones. I just bought several new TVs and two of them dont function and I cant get anyone to answer me. I really recommend going to another store.

My tv was ready to go soon as I got there Everything was great 👍

The staff wasnt as knowledgeable as they should have been. But they tried so thats better than nothing.

Their in store selection is basic, we purchased a upper tier gaming computer & it 3 deliveries to our home for the whole system to arrive. We did finally get get everything in & up & running NO to their so called professionals, the system we chose is awesome.

I’ve been waiting for 10 minutes and apparently you have to be signed in as you come in,well I guess they miss people!! Right in front of me they waited on a man who I was here far before! You people need to get a better system! I won’t be back and I’ll let others know of the experience.

Geek Squad fixed my computer!!Had multiiple visits across the years and these folks always get the job done.9/21/2021. Geek Squad installed new router and booster.(Spenser) Got it going when I couldnt. Best money I spent having him come out. Great job and totally happy with service call.

Bought a fridge and the sales associate was really helpful

Paid in advance three weeks was sold remote start and other items to be Installed on my car made appointment with geek Squad when sold items was told was compatible with my car then when time to do it they said they could not device not compatible and had to ask for refund as they would not order what was needed to do job very disappointed

Ill never return to best buy again. Upon entering the store I am greeted and told if I need any help to let a representative know and theyll assist me. So I figure I would ask the door greeter right then and there. After asking about a product he brushed me off with a vague description of where the item would be. I then spent 45 minutes walking around the store with a pocket full of money. Finally I go to the phone area where theres employees are sitting and talking and laughing. After walking up to them I stood and they continued to talk without even acknowledging me. I sat and waited while they continued to talk. Finally I walked away and while I walked away shaking my head they started to laugh. I left beat buy today with over $3000 I was ready to spend with the company. Not a single representative asked me if I needed help, even when I went searching for help I couldnt get it. Best buy didnt only lose out on those $3000 in sales today, they also missed out on a customer. Ill take my businesses elsewhere.

Always helpful staff and if they dont have what you need they help you find it.

Great help from Geek Squad,very attentive

Did an excellent job on my amp install

My wife and I, went there to look at dishwashers. We purchased two Refrigerators in the past at Best Buy. So we thought lets see if we can find a dishwasher there too. Now after 30 minutes with no one approaching us.. we sat down and started to go online looking at Lowes. We left after 45 minutes with no help, and will continue our search tomorrow at Lowes.Note; Guy greeting people coming in & out of the store was great! He should be running the store at Bridge Water.Dan Hribar

Have item shipped versus pickup...pick up was not ready as promised so shipped it. Weird how a watch cannot be picked from stock in 4 to 5 hours. I can understand now why locations are closing. Employees are nice thats a bonus.

Its a good best buy. Clean decent stock. Staff is sparse some days but overall its decent.

You can buy anything Best Buy carries online for much cheaper.

Its Best buy. They got a lot of electronics from TVs and computers to home appliances, refrigerators and dishwashers. Even have a small car stereo section.

John and Rico were our delivery guys and they were fabulous! Very friendly, thorough and knowledgeable about our product. Tom in the appliance dept was great too. The young man that checked us was professional and the geek squad helpers answered our questions as well. Great experience!

Nice selection, helpful and knowledgeable staff, useful financing options, easy returns, and well marked social distancing guidelines. Have been able to revamp my main home office and my equipment for my side job here.

At the door a young man asked if i needed any help. Explained what I was looking for. He was very knowledgeable about the item. Sent me to the correct area after asking my name. Sent another associate to help me and he too helped me pick out what i was asking for. Very helpful and the best customer service that I have ever experienced.

Its good you can ask the employees and they will take u to whatever you need

Shopping at Best Buy has really gone down hill. There are very few employees in the store any more and those that are there dont know anything and cant answer questions. Dont even get me started about having to have your name on a list to get lucky enough to talk to someone! Infuriating. Everything is also either out of stock or so over-priced, it makes you leave the store shaking your head wondering what the heck happened to a once great store. So sad. I wont be shopping there again.

Easy. Bought TV on line drove up and then out less than 5 min.

Best buy is pricie but there stuff is made-to last

It a good places to shop

We got there and was helped within 5 minutes of being there. Isaiah was very helpful and knowledgable. We got what me needed and was checked out in no time.

Got prompt response from the Geek Squad.

Low inventory on items. Not one sales associate even offered to help us.

*****read before buying appliance*****Purchased brand new sampsung washer dryer combo... set cost me over $2,300. Took 6 days to get it shipped. Shipped wrong dryer, and the right washer. Installers forgot to take shipping bolts out of washer and ruined it the motor. After calling Best Buy to get help they told me for 2 days straight they couldn’t do anything because “my work order wasn’t showing completed on Best Buy end”. After countless hours of arguing on the phone I got one rep who tried to help and put in an order for a replacement. She stated it was going to take additional 4 days to get to me. At this point I had to take what I could get. Later that day went to the store to see if I could get an earlier delivery date (been 2 weeks w/o laundry at this point). While speaking to the store manager I realized very quickly he didn’t want to be helping me. Treated me like I was a huge thorn in his side. He also told me that the countless hours I spent on the phone arguing with Best Buy on locking in my new shipping date was a waste... that order never actually got placed. He then proceeded to put in the order for a replacement and as luck would have the next delivery date was additional 3 days past what I was previously promised.At the end of the day Best Buy solution was to put $99 back on my debit card and mail me a $100 Best Buy gift card (of course that never came).

Had to use Geeksquad and the process was extremely smooth. Also floor staff is always egar to help.

Salesman was very knowledgeable about the sound bars...we went with the JBL sounds awesome

Holiday deals and as always very knowledgeable and helpful staff that made our purchase even more settling. We bought a TV and had peace of mind that we picked the right one for our needs. Thanks to the staff!

I have always had good experiences at Best Buy

We had some bad experiences looking for new appliances at other locations but Curtis Cox did a great job giving us our options without being too pushy. Really happy with our new appliances and the service we received from this location. Thank you Curtis!

Staff was very friendly once we found someone. They didnt have enough people working back by Electronics. Other than that it was a great place to shop.

Really nice staff there!

Great staff... could use a spruce up

Bought a home phone, two different brands of universal TV mounts, and even went back a week later and bought some accessories for my new Samsung Galaxy S21+5g. The selection wasnt that great, but these products.i bought were all suggested by an extremely knowledgeable store customer service guy.

Didnt want to waste time on me I assume because I came in in shorts so I went to their competition who was happy to help me and spent my 800 dollars.

A little pricy on their hard drives but the customer service was friendly and helped me find what I needed

No problem. Was in and out 2 days in a row had to return a product due to money issues returned it. Came back the next day couldnt find it right away but got it with no issues and got to see asset protection in action and it was awesome lol

Really didnt see anything I was looking for not many I haven t walked into many best buy stores that didnt ask if I needed help

Ordered online a d pick up was fast and brought to me in my car!

In and out fast ..

Aaron,one the customer sales man in Fairfield store he is helping me on my galaxy s20 ultra. He did a great job.

Helpful staff, clean place, and happy and chipper employees:)

Came in for an Apple watch and left with a great deal more. Thomas our sales rep was outstanding. He was very knowledgeable and patient.

Got this today for one of our TVs that is not a smart TV hope it works we have only heard things bout Roku !!!!

Couldnt get help, too busy. Stock was very low on what we were looking for so we just left.

Love looking at all the new stuff I say look cause I cant afford that stuff lol

I checked online to see if they had a wiring harness for my car and it said that they had in stock so I drove there to pick it up. When I got there I had to wait 30 minutes or a little more before someone finally helped me and then they still didnt have it in stock. They didnt even ask if I wanted them to order it for me so I probably wont be going there any time soon to purchase anything.

We bought a desktop computer and Brian Wells was amazing he has great customer service skills and I will definitely look for him again anytime I come to Best Buy

Nice clean store. Not much on the shelf though. Im guessing covid wiped them out. Would have been nice to have been waited on or at least acknowledged in the department I was in. Everyone is so busy....

Great place! Came early for our curbside pickup and received the item immediately without any questions asked. Much better service than the Best Buy we’ve been to before that one!

Took way to long to fix my phone that was locked

Jeremy was a great worker and talked to us about the oculus quest 2 with such enthusiasm, passion, and insight that we’re getting one today! Amazing quality of service from employees who care!