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Boost Mobile
1013 Maryland Ave, Hagerstown, MD 21740, United States
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Boost Mobile
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He
Review №1

Branden is the best!! We went into this Boost Mobile on Maryland Avenue, and we got the best service. He is very professional and knowledgeable, and helped us get set up with free internet. He is there a lot, so stop in and see him!

RL
Review №2

Always have a positive experience. The only one that I will be going to from now on . Really bad experiences @ Dual highway officeKUDOS to Branden Burroughs !Thank you for your patience.

Je
Review №3

It depends on whos working depends on how fast you are in and out. Otherwise they are pretty good.

Di
Review №4

I was in the store today for an upgrade on my phone. A gentleman by the name of Kevin sold me the phone. I am not very computer savvy so basically he had to show me all the features on the phone and how it worked. He was very knowledgeable and patient with me. Great customer care which I truly appreciate!

An
Review №5

Had to buy a new phone. Brandon was the guy who helped me and he was awesome, very helpful, got me everything i needed and didnt try to sell me anything i didnt want! Perfect👍

Pa
Review №6

I needed assistance with beginning service on a new phone purchased through Boost online. Chris is an EXCELLENT Customer Service Representative... patient, thorough, knowledgeable and kind. He will stay with you, work out any kinks, explain steps~really he is top notch. This Maryland Avenue Boost store has recently been remodeled, so its clean and not cramped. Service reps are ready to help out and will guide you towards the best deals available. I highly recommend.

Em
Review №7

Was there for phone help and to purchase a new phone the asstiance Kevin there was quite helpful and very understanding with the showing how to obtain and use the tools and apps. On the phone for better a better phone experience

So
Review №8

Great quality service got me hooked up and even got me some discounts on a bunch of phones and cases keep it up boost!

Ma
Review №9

Great customer service. Always a pleasure Buying phones from them

Br
Review №10

Kevins the best. He deserves a raise. Boost, pay the man. The best boost experience Ive had.

Li
Review №11

Had a fantastic experience at the store today Kevin was very helpful with getting me a new phone for cheap

KI
Review №12

Kevin did a great job in explaining everything and getting me into a nice phone. Very pleased!

Sp
Review №13

Awesome customer service. Wonderful experience parking is good as well not very busy

sw
Review №14

Kevin and Will were very helpful! It is a great store,

Ja
Review №15

Enjoyed the visit. Kevin was very courteous and helpful!

Va
Review №16

Calm not busy great service Kevin is awesome

Ba
Review №17

Very handyKevin was very helpful!

ci
Review №18

This is the BEST Boost Mobile store that Ive ever been to! Chris at the Maryland Avenue store was extremely knowledgeable and answered all of my questions as well as helped me activate/ transfer service to my new cell phone. He also offered advice and information about my new cell phone and case that I wasnt aware of. I was extremely impressed with the quality of service that I received today.

Wa
Review №19

Kevin was a great help to me . when i have a problem i come to see him and he always helps me out

Sc
Review №20

Got to deal with Chris and Will today,super happy,they did everything, best service!!!!

Ri
Review №21

Great service. Ive been with boost for years.

bi
Review №22

Kevin was awesome and very very helpful!

Wi
Review №23

Great store and great customer service

Do
Review №24

Melody got me the best deal on my new phone! The new hire, Kevin, was also really helpful. Had an amazing experience.

Wi
Review №25

Good guys and knows there stuff. Well done gents! Made my return to boost easy and simple

as
Review №26

Awesome! I switched to boost after a long battle with straighttalk and switching was very quick and painless! Robert knew what he was doing and very friendly! I’m excited to be a boost client now! Thank you again Robert!!

Ru
Review №27

I went to this Boost location last weekend hoping to get some answers about my current phone. I was very pleasantly surprised to get such outstanding service. Zane was so helpful! So nice, patient, and knowledgeable. He answered all of my questions and showed me where to look for the things i needed. The most extraordinary customer service ever! I am glad i am a Boost Mobile customer!

Li
Review №28

These guys are great!! Very knowledgeable and professional! Very clean and organized atmosphere as well. Best experiences I have had and ive been a Boost customer for over 10yrs. Highly recommend!

Sh
Review №29

Boost store worker didnt help at all 😝

La
Review №30

The friendliest mobile phone store in town. Ask for Zane! He answered all my questions and was so helpful. Fast and thorough service. Even the kids liked it here.

Sh
Review №31

I went into the store needing a cheap phone and plan since my current phone was broke. Zane was the only one working at the time and he went above and beyond to save me money and help me. I left with a new phone and monthly plan AND my broken phone now FIXED! The rep at the Sprint store said it needed to be sent off for repair and Id be a week or 2 without a phone. Thats why i ended up at Boost. Zane fixed my phone in about 30 seconds. I would highly recommend going to see Zane because he is helpful and knowledgeable.And to the owner of the store:Hold on to Zane. After reading other reviews, he seems to be a great asset to your business. He impressed me and saved me money and a huge headache.

Wa
Review №32

Call phone store

Sa
Review №33

Want to thank The sale clerk Zane for the out standing customer service he provided me. Not only did he help me deside on what phone would be best for my needs he help set it up. Highly recommend him for all you boost mobile needs. Thank you Zane. Samantha miller

Ju
Review №34

First, I called and talked to a rep on the phone, who walked me through how the Bring Your Own Device program worked. He was very helpful, despite his surfer-dude sound. Then, when I visited two days later, I was greeted by another rep - seemed to be the only one in the store. The radio was rather loud, and the station was filthy (we had a young child with us). The rep stood there, chewing and spitting tobacco in front of us, while he was preoccupied playing poker on his phone. As I explained what plan we wanted, he informed me that they didnt sell that plan anymore. When I showed him the plan on the Boost Mobile website, he had to call someone to find out about it. Then, he told us a cost more than what was shown online. When I asked why it was so much higher - he indicated there was an activation fee. Starting to get frustrated that the activation fees had not been mentioned before, I started asking questions about what the total cost would be. Then he remembered there was a fee for the SIM card. All told, we left without switching after being told it would cost us over $100 more than we were initially led to believe. Im not at all impressed and will definitely not be returning to this store. I should not be more educated on your products and services from looking at your website for five minutes than your own employee. And as for the employee - pay attention to your customers!! Dont be be more interested in playing a game on your phone while you listen to music with explicit content on the store radio...

Ra
Review №35

Summer is great ! thank you for fixing my phone

As
Review №36

I had such a great experience here the man on staff was incredibly friendly and helpful. I cant express how much I love going to places with staff that treated us the way we were treated tonight.

Ta
Review №37

I like Boosts contract because there are no hidden fees. And, if you come from a different carrier they can give you a phone.

St
Review №38

Service is amazing and phone price is cheaper then other location

ma
Review №39

Austin was awesome to work with. He answered all my questions and was very knowledgeable and polite.

Ne
Review №40

Melody here at boost mobile was awsome she really hooked me up...,

Jo
Review №41

Happy to come here. I really enjoyed this place. If I got some problem again I will come here again. Thank you very much for your service.

Je
Review №42

They charge you a $3 dollar processing fee. Rip off. All taxes included if you pay online or over the phone. No extra processing charge. Boost promoted the everything in one lump sum back in September it still stands. Dont pay your bill here.

De
Review №43

Love this store and the phone service. Very friendly staff and clean store, reasonable prices.

Jo
Review №44

I can’t thank Chris enough for all his help! He is a great employee and he made my stressful day so much better!

Ro
Review №45

Had a minor issue with my phone, went into store to ask about it and Zane hooked me up. Took him about a minute and a half. Very friendly and professional. And knowledgable as well.

Ca
Review №46

Boost is awesome Ive been doing business with you all for years, Morgan was so helpful and pleasant great guy

Ma
Review №47

Zane was awesome. Fast and experienced. Also kept us entertained for the short wait.

Ju
Review №48

Zane gave us the best customer service today. Thank you so much

st
Review №49

Zane was a great help with setting up my family plan

Ma
Review №50

Robert waited on us and was amazing he got me a good Boost Up deal and my friend is a neww customer! Thanks Boost and Robert

He
Review №51

The service at this store is great l, Zane helped me transfer all my information over that i thought i was gonna lose forever. Thank you

Su
Review №52

Bruce and I just got new phones here. Chris, the young man who helped us was knowledgeable and helpful. Highly recommend!

Ro
Review №53

Zane helped me pick out the perfect phone for my needs, thank you so much!

ja
Review №54

This woman was down my back and Zane helped me change my number. Peace at last

Ja
Review №55

Thank you so much Zane, my phone is running like new, never downloading a virus protector for my phone again

De
Review №56

The people working there are knowledgeable

Ma
Review №57

Great experience, very courteous and knowledgeable staff. Would highly recommend.

Ch
Review №58

Phillip and Zane were so much help today! Great store, great customer service!

Te
Review №59

Zane was amazing, he helped me setup my new phone and transfer my contacts.

Pa
Review №60

Zane help me clean out my phone and helped me update it to run better

Ke
Review №61

Love this place. Chris was so fast I left and came back in ten minutes, everything was set up and ready to go!

Ke
Review №62

Zane was very helpful & has alway helped me with my every need.

Th
Review №63

Zane knows his stuff.... good guy and eager to help

Ja
Review №64

Summer help solved my billing issue. thank you

St
Review №65

Horrible experience! All the employees are lazy and dont want to help and very rude

ra
Review №66

Zane was helpful and polite, highly recommend going to see him

cl
Review №67

The staff here are amazing and give the best service ive ever had at a phone store. The man that helped me today was Zane and i would recomend going here first

Ri
Review №68

I had boost for over 10 years love them

Ti
Review №69

Thank you Zane, I love my new phone

Pa
Review №70

That Zane guy is just awesome, thank you for everything

Ra
Review №71

Zane was a great rep thanks bud😀😁

Ma
Review №72

Fun store to visit and win prize

Mi
Review №73

I love my new phone Zane!

Ch
Review №74

The people here are awesome! Zane​helped me a bunch the other day

Me
Review №75

Thank you Zane for the amazing deals!

Tr
Review №76

Had an awesome experience at this store thanks to wonderful customer service from Zane! Thanks Zane!

Za
Review №77

Great phones, great service, and great prices

Ja
Review №78

Boost Mobile is the best thanks to melody

Je
Review №79

Thank you Zane for transfering all my information. You were a big help

Je
Review №80

Great staff.

Ja
Review №81

Theyre great

Wa
Review №82

Zane you helped me so much by changing my plan, now i can use my phone

Wi
Review №83

Thank you zane for the help, would give 6 stars if I could

Ti
Review №84

Zane was a big help today, he helped me transfer all my information from my old phone to my new one

No
Review №85

Zane was a big help today ☺😆

De
Review №86

Friendly helpful and knowledgeable

Ch
Review №87

Zane, all I can say is that not all heros wear capes.

Na
Review №88

👌

Lo
Review №89

Now I can hear my phone, thank you Zane

Fr
Review №90

Chris helped me out and got me a new case for my phone

De
Review №91

Love boost

Sa
Review №92

S/O to Zane for the killer service!

Va
Review №93

Chris was such a big help, he helped me set up my new phone n now i have a phone that works

Ma
Review №94

Zane helped me out today.

Ri
Review №95

My Phone works now, Zane fixed it

Ca
Review №96

Love them

Ta
Review №97

One person working the counter . Not good service ! Privately owned so they can charge what they want

Jo
Review №98

As in the other center, friendly, willing and with very good service plans ...

Information
22 Photos
98 Comments
4.6 Rating
  • Address:1013 Maryland Ave, Hagerstown, MD 21740, United States
  • Site:http://retail.boostmobile.com/51111?utm_source=google&utm_medium=lastmile&utm_campaign=0018000001FT1GjAAL
  • Phone:+1 240-707-6770
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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