WORST CUSTOMER SERVICE IN THE WORLDLADY WANTED TO charge me $8 to print out a label….. I called the other ups store and they charge $2…. The one on Daniel Blvd…. Do not go! They are absolutely mean…. And that one lady felt good telling me that she couldn’t print a label out!We need a NEW OWNER if they are allowing this! Look like he doesn’t read his reviews

Go see Amy with all of your printing and shipping needs! So much easier than other stores. Amy was so quick and helpful with everything I needed!

I had a great experience when I went in to this location. Sarah Edwards helped me out and she was just very welcoming and funny. She made the process very easy and simple! And I even got a thank you letter in the mail for shipping my package with them!! I will definitely come back for any of my needs when it comes to my packages.

If I could give this store and manger zero stars, I definitely would! They dont deserve the one star! The manger was extremely rude,to the point that I felt completely attacked. Tried to overcharge $47.00 for a box and when I confirmed with my home store, started screaming they were a franchise and he could charge whatever he wanted! The other employee that was there looked completely terrified of the manager! I will never go back to this store,extremely unprofessional and crazy as hell. If u want good service with friendly employees DONT go here! Went to another ups not far from here and got correct pricing and very friendly service. I posted a receipt from the other store just to prove my point!

Had to return my AT&T router. Very helpful and coreous.

I used to send stuff back to Amazon with a scan and a thank you, now the ups store wants $8 to print a label. No thanks they can keep their label. Never going there again.

I love this UPS store very nice people! Audrey helped me even when I asked the same questions over and over again she was so kind and understood everything I wanted! Positive attitude and everything! Thank you Audrey! Definitely going back! :)

If you have a package drop or some other related business, then this location is convenient and efficient. However, if you are looking into obtaining a virtual address or need a street address for personal or business reasons, you may want to look into other options. Although the location is pretty convenient for Gulfport residents, the mailbox services are very expensive (which would be the case at any UPS store) and you are only allowed to choose at least a medium for business purposes. Also of importance, I am finding out the hard way that the street address given to you at this location includes a suite letter and also a box #- your box #, which confuses many online systems. The additional Box # causes problems, ranging from not being recognized by the USPS, not having enough space to type additional information, and/or being recognized as a Post Office box by the computer system- which is automatically disallowed by some (it completely defeats the purpose of their claim to provide a street address). If you want to save quite a bit of expense, consider looking into ipostal1.com, their mailbox services are only $10.00 per month, but you have to choose the UPS store in Biloxi (which offers exceptional customer service and offers a street address with only a Ste # only, which is your box #) or Coastal Postal, this Gulfport location does not offer services through them. Just something to consider if you are seeking this type of service, it really depends on your individual situation and needs.

Lady at counter was rude... Wouldnt accept amazon code for return........Then charged me $8:14 cents to print the label.......had my child with me and will not visit that store.... Hopefully she finds a job she enjoys literally complai about everything....down to the original boxes it was shipped on (2 different boxes ,1 order)..... obviously doesnt enjoy her work.

They are always very polite and helpful here. I have had no recent problems, the only problem I had was with someone that seems like they don’t work there anymore.

Friendly, very helpful and hassle free. I wish more places were like this

While going to ship my package back in December it was super busy at the Daniel Blvd location but Audrey was so kind and so diligent with her work! I would definitely recommend this store and Audrey definitely made my experience so much better! Keep up the good work, Audrey!

One stop shop, notarized my paperwork and sent it off all in a few minuets. Peggy did a fantastic job keep up the good work.

Love this store!! Stopped in to mail a package and Audrey was very helpful, courteous and quick!! Will definitely be going back! Keep up the good work!!

Audrey was super friendly, professional, and helpful in assisting me with faxing when I visited this location. I normally never write reviews but she was wonderful. Great service!

I’ve never written a review on google in my life, but my experience here was too good. Audrey made my day by being so helpful. if i could give 6 stars I would

Excellent service! I go out of my way to go to this Gulfport location because of the amazing workers there. Audrey is always especially helpful and kind, helping me with any questions I may have.

Always bring my Amazon returns here. Staff is friendly and helpful. They make a mundane task pleasant and easy!

I love ups. They always have quality cardboard. Audrey makes shipping less stressful when I need help.

Employees not knowledgeable and customer service terrible. Called on a Sat morning to confirm what time I needed to be there to ship for Monday delivery. Was told “doors are locked at 1:30, so make sure you’re here a few minutes before”. I arrived at 1pm to be told “package won’t go out until Monday...it’s already been picked up, website says noon, should have checked the website, not sure who would have told you that”. Really?! The right thing would be to apologize for misinformation and own the mistake. Then I maybe would have returned to your severely over priced establishment even though you had no way to hell me today! Not now, TERRIBLE service and ZERO accountability!

Terrible business practices, work space, and prices sheesh. Take it somewhere else because this place will overcharge and upsell anything and everything they can. What looks like a simple ups store you’re going to drop your Amazon return at, is actually a predatory sales floor that will demand you buy $40 boxes when you don’t even need it. This store doesn’t care about shipping it’s all about sales. The owner abuses his DM and the rest of his employees to the point of no longer being professional (but when is it ever professional to abuse your employees ;)) Extreme sales quotas for a wage I could make at Zaxbys, building full of mold, and the worst owners you could ask for. Notaries are 15 a stamp here btw.

The younger girl working in your store is extremely rude. She did not help, smarted off and acted totally bothered. I would have paid to print and box, but it wasn’t even offered. Will not go to this store again.

Horrible service to say the least. I arrived 5 minutes before they closed, and a lady was literally locking the door. I showed her that my boxes were already labeled and packed, and they had to do nothing other than accept them. She shrugged her shoulders and walked off. Ill go out of my way to go to a different store next time. If you advertise a closing time, you need to stick to it and not employ rude workers.

This location is so quick and efficient. A huge thank you to Audrey for helping me with a difficult package situation and getting it all straightened out so quickly! 🥰

Sarah Edwards is amazing worker she helped me out with my package she was sweet kind and very helpful I will go back and visit her all the time

Ive had some amazon returns to send off and the staff their made everything very easy and fast...

I always have several things to send when I go in there. They have always been very helpful and patient.

I had a great experience at this location ! Sarah Edwards helped a lot and was super nice !

Awesome Customer Service!!

Staff is so very friendly and helpful! Love this store

If I could leave zero stars I would. Went in with an Amazon return that needed a label printed out. We are in town for Christmas and don’t have access to a printer so we needed to print one at the store. Their computer and printer wasn’t working so our only option was to pay $7.00 for them to print the label. It was $6.00 to open the email that we forwarded to them, that’s right $6.00 to open an email and $1.00 to print the label. When I told the manager I would be sending an email to voice my frustration with this outrageous price she said oh well it won’t be our first bad review. Taken back by her response I said well with that attitude I’m sure it won’t be the last and she looked up and said probably not. Great customer service!!

Amazing service and amazing atmosphere! Loved working with Chloe!

Horrible customer service, spoke to a young woman named Faith that refused to give me any information to contact a store manager or area manager. I was told that the store didnt have a manager and that the area manager didnt want there numbers given to anyone.

This store is awesome! The staff of Lauren, Audrey, Shawn, and Ashley helped me from start to finish. They all went beyond great customer service. I will definitely recommend the is location and will be there again.

Had a great experience with ashley... helped with everything I needed !

Very professional and pleasant. Delaine was super! Thank you, Delaine and UPS!

I dealt with Ashley and she did a grate job grate hospitality

Ashley Coleman is one of most better employees at the store. The way she handles herself with the customers and her fellow employees.

Excellent Service Provided By Mrs. Ashley Coleman.

Fast friendly service. Audrey was a delight.

Had a good experience shipping with this store. Would recommend

I was mailing packages today and was pleasantly surprised at being offered complimentary coffee and hot cocoa! The door greeter was incredibly friendly, the employee who helped me was efficient and friendly as well. I ship things regularly and never have to wait long at all. I’m a bit surprised at some of the recent reviews, as I’ve never had a bad experience here. I highly recommend this store.

I went to this location while on vacation. Was amazed and impressed by Ashley. What a wonderful lady that was very knowledgeable and treated me like family. She took just as much care of all of my crazy needs as she did helping me send something back to Indiana! Keep up the great work!

@BRANDY WEATHERLYYou were very rude, ignorant, and abusive towards the employees when I was in the store. You need to get your attitude checked. Or maybe just go to a psych ward bc you’re mental.

Quick service ... Audrey was very helpful... A+

I want to thank Heidi, Dwayne, & their manager Marc yesterday for brightening my day. This year has been tough & I have not gotten into the christmas spirit, but I had to send a package out & walking in the door I was welcomed by Heidi offering coffee or hot chocolate which was nice. Then while Dwayne was assisting me I had a couple of questions & Marc the manager overheard & came and offered his suggestions, but what really made my day was I was a dollar short to pay for the shipping so Marc the manager reached in his wallet & gave me the dollar & said Merry Christmas he didn’t have to do that. This isn’t normally the ups store that I use because it’s not close to where I live, but I will for now on drive out of my way for good customer service. Thank you Marc, Dwayne, & Heidi I hope you all have a very Merry Christmas.Samantha Allen

Great place and great service, never had a problem sending any packages .

Fantastic service! Heidi was at the door with complimentary coffee and hot cocoa, I was pleasantly surprised. Marc and Ashley were very helpful, efficient, and friendly. There’s no long lines to wait in and the location is convenient.

Friendliest staff hands down!

I was surprised at being offered complimentary coffee and hot chocolate at the door by door greeter Heidi was incredibly friendly, the manager Marc was incredibly helpful and friendly. I never have to wait long at all. I highly recommend this store.

I was there returning an Amazon item, and was informed I needed some sort of a box or envelope for mailing, the plain white bubble envelope approximately 12” x 8” was $7.50. Ridiculous price for a bubble envelope.

Fast service and friendly people

During the middle of COVID-19 a little female wanted to keep holding my letter for no apparent reason and the little male from behind the curtain came out and agreed with her that she needed to touch an envelope that was blank over and over for no apparent reason and then hand back to me. when I brought it to their attention and they refused to mail the letter. Not one employee had a mask or gloves on in that entire store! Meanwhile all the customers were taken precautions. Instead of taking precautions they were upset because everyone else was and it seemed to annoy them. I would never step foot in this place.

Called them, Lauren answered all my questions. Very professional lady. Will see how the in person visit goes tomorrow.

This store will rip you off anyway they can. The prices are very high and try to sell you just about anything they can. The manager is very unprofessional and not cut out to be a manager. I called headquarters in San Diego and made a formal complaint. I am also calling BBB to file fraudulent selling practices

I have used this store several times in the last few months. Everyone is always friendly and everything is done in a timely fashion. The last time I was even greeted at the door with hot coco. 💖☕ MY favorite store by far!

Helped me with many things to ship in a timely fashion. Marc was a pleasure to work with great store.

Heidi was super friendly and gave my partner and I free hot chocolate! The woman at the shipping counter must have had a bad day and it showed, but the manager came over and more than made up for it. I would recommend going in around opening because the lines can get pretty long.

Awesome staff,had a major return on shipping and was clueless,the staff (Dwayne)was awesome! Problem fixed properly and quickly was out the door in mins#cc

Great customer service. Had lots of packages to get out for Christmas and they were very helpful! Thank you!

Does this place answer their phone? I’ve called a couple times different days and no answer.

No school or will report it calLewis Scott

Great efficient service! Marc was friendly and is so helpful. Definitely convenient location and recommend highly! Well done 👍

Amazing! Great customer service AND hot cocoa at the door! What a treat! I was treated like I was spending thousands of dollars, but it was only around $10 to ship my package! Never going to the post office again! Highly recommend!

Was expecting a horror show when I realized I needed to ship something a week before Christmas. Dragged myself into this store, and was greeted at the door with hot cocoa! Heidi and the rest of the crew at this place were a shining light when I expected the worst. No hassles, prompt and courteous staff, I couldn’t give more praise!

Awesome experience!! The whole staff was friendly and made sure my package was sent correctly. The manager, Tracy I believe, even review my whole transaction to ensure accuracy!!! Will most definitely come back!!!

Great customer service 👍. They even sent me a thank you card in the mail!!

I will never give this store my business again. Besides being called “sweet heart” and my items slammed around, the service left A LOT to be desired. It was closing time so Kristy was ready to go! She was rude, apparently hadn’t worked in retail for that long, not willing to help, and had no solution for other shipping needs or questions. Will NOT be back and will tell friends to ship elsewhere as well.

Fast and friendly service. The coffee was an unexpected pleasant surprise.

Very professional and friendly staff. Always willing to help.

Took 7 Documents in to be notarized. The woman looked at me like I was crazy and said “you do understand it’s 15$ a stamp right?” WHAT,?! Everywhere charges 5$ even the other ups stores and she replied they are privately owned and can charge whatever they want. Notaries are regulated by the state of Mississippi and are not allowed to charge more than 5$ a stamp unless they’re mobile. Don’t let them scam you. Go somewhere else.

Went in to send a small package that needed to be there in two days. Standard UPS Ground was able to get it there in time because of the distance, which was perfect. The shipping costs was a little high for Ground. I thought this was strange but I figured the store may have higher prices than the others that Im used to, so no big deal. What the employee failed to mention was that he signed me up for signature required, which caused the person I was sending the package to miss it. It also explained why the shipping costs was a little higher than normal. It is extremely unethical to make your customers pay for something without telling them what they are paying for and not caring if it could inconvenience them. Just to make an extra buck. Go to the UPS Store one Beauvoir Rd.

Not sure why all of the negative reviews , was just there and had a great experience . Quick in and out and the rep was very pleasurable . Thanks

Very rude employee answered the phone. She placed me on hold to look up my package and then forgot all about me. I called back and she rudely said why don’t I look online. Wow, very unprofessional!

Horrible service, prices are insane and very unprofessional employees. The manager should not be in management. He does not keep his personal life and work life separate in the store conversations. Very uncomfortable to be around hearing the talk in the store.

I shipped Christmas gifts to Little Rock for my grandson with UPS and was greeted at the door with Cocoa by Heidi. It was a welcome treat. I will be using UPS for all my shipping needs.

Manager Guy Tryed to Up Charge me for a 10×10×48 Box. Tryed to Charge me $48.00 For a Box. When I called another Ups on Speaker Phone To confirm Price He then Started Yelling for Me to Get out and Dont come Back. Btw The other UPS confirmed the box was $7.83 . Will Never Return to this Location wish I knew how to turn him into corporate.

Incompetent employees, rude, rushing service. If I didnt HAVE to ship with UPS Id go somewhere else. Apparently, they cant print out labels and want you to rent their computer for 3 bucks an hour then charge you 30 cents to print it out.

$5.50 for the store to print a single page when emailed to them- $3 to use the in store computer to print a single page, and cost prohibitive shipping as well. Was told $12 return shipping for a very small parcel was a “steal.” Received poor customer service- took 10 minutes to get a receipt and was blamed when the computer logged me out without giving me a receipt. The clerk refused to exchange any pleasantries, and I get everyone has bad days, but being a baseline level of nice is required for customer service. Next time I’ll bring my business to Fedex, and I highly recommend you do the same, or try the UPS on Courthouse, which apparently does not charge such high printing costs.

I never leave reviews for a place especially on my phone but who doesnt expect prompt organized clean stores everyone does who doesnt expect products everyone does what I didnt expect was to be greeted at the door have helped with my packages and hot cocoa while getting everything taken care of for my holiday shipping I cant thank you enough!

I wish they had negative stars. The district or regional manager (whatever title he calls himself) needs customer service training. Read my Yelp review for full story. I will never use UPS again. FedEx has a new loyal customer. These people don’t deserve yours or my business. HORRIBLE

I was returning a package to Amazon. I was in & out in 2minutes or less. They even handle taping the box up.

Great staff. My time in the store was short and efficient. I will continue using this store.

Very fast and friendly service. Help me ship everything I needed for the holidays.

Absolutely the worst customer service i have dealt with in a very long time! Kristina was extremely rude and condescending for no apparent reason at all. The manager Mark witnessed the entire event and did nothing at all to try to help the situation. I eventually asked them to refund my money so i can spend it at a different place of business that would actually be happy to take it. I didnt realize until after i had such a terrible experience and started reading Google reviews that this is not an isolated incident and its always the SAME PEOPLE involved. Maybe the owner should do something about it!!! I will never visit this store again.

As a franchise, the shipping costs are at the discretion of the store, as evidenced by a recent (very bad!) damage claim experience I had. Coupled with the flippant not my problem! attitude of the woman I dealt with, its clear that they dont seem to value their customers very much. Never shipping with them again if I have the choice.

I visit this store often and always get exceptional service from the ladies that work here. This past week there was an older gentleman bald headed in there that seemed to act like he knew more than the ladies did. This is very bad for a business, he is not very professional or personable. Let the normal ladies do the great job they do!! The FIVE stars is for the regular staff not the seeming Know it all!! Not sure if I will be back if he is there!!! ******************************

Lost my cell phone here. Phone company charged me $800. Dont just leave things. Get a receipt. They are not responsible if they dont hand you a receipt. Shady place.

I revoke my current review it was unjust of me to reply In such a imputant manor and I do apologize I havent been to this particular store and do not know how they are but based on the current reviews they seem pretty on spot and sometimes we forget that different stores are completely different from others and in fact the owner of this one dose seem to have tact and I respect that Cary on ups manager

Has to be the worse UPS Store Ive been in. The lady there has no idea what shes doing. She first tried to say they dont except Apple repair shipments and then she tried to get me to pay again for a box and shipping, that was already paid for by Apple, and when I brought it up she said she would delete my repair shipment info and that I can go somewhere else. Its really sad when a Employee has to give it 5 stars cause no one else will on Google review.(Aka April Hurt).

Great service from the door greeting with hot cocoa to the efficient and friendly staff. Thanks for all the help!

Amazingly fast service! Friendly and Helpful!

They try to charge WAY too much to ship a package. Stay away from this stealing place

Staff was extremely knowledgeable and helpful. Always a great experience when I go!!

Very polite, fast, and pleasant experience.

I had to take my dyson vacuum cleaner to be mailed back and the girls were so helpful!!! I had no clue what to do.On my second visit I had to bring back my direct tv equipment and they scanned it qall in and I was credited for my equipment. I want to thank Kristina and the other girls there!!!!

Dont come here for Amazon returns. They made me pay for packaging so the items could be shipped. On top of that, she was rude about the whole thing.

I have never had any issues at this store. I’m always in and out with good service !

When this store first opened the staff was great. The last couple of times I’ve went, the staff was rude and unhelpful. Won’t be back.

Overpriced and charged me for the box for return shipping, which was already paid by Amazon. Better service and prices at Office Depot!