Nice store, friendly staff! Ms. Patty, removed some links on a new watch I have. Very prompt, and professional.

Nice, very friendly and helpful people

Always quick with great service.

Found my perfect engagement ring here thanks to Susan (Susie Q) absolutely in love and super happy with the service

When you need a for sure jewelry store to shop in come on in to see Mrs. Joyce and Mrs. Susan baby you have my upmost guarantee that you will feel welcomed , very pleased with your shopping experience and beyond. These ladies know their stuff and are willing to help you make the purchase of a lifetime that fits not only you but also, your budget. No need to go any place else Im telling you they are the best of the best so come on down to the jewelry store thats right. U read it right here anything else is a gimmick. So what u waiting on????

Worst experience Ive ever had in a jewelry store. Susan was rude, aggressive, and flat out ugly towards myself as well as every other patron in the store. She purposefully has things marked up, refuses to match prices at other kay jewelers, and shuts down customers before they even look at anything.

Great, I found the same ring for 40% off, huge savings, not all models are available here but definitely much cheaper and different models than a normal kay jewelers.

The people here are amazing. They are sweet and nice Miss Susan and Miss Joyce are the BEST not to mention hilarious. Got an amazing ring with a great cut.

Sweet ladies. Remembered my name. Worked with me and treated me like I wasnt just commission. Only one time did I get help from a worker (who I didnt see again) who was abrasive with me, but another lady instantly detected an issue and swooped in politely to help. Great job. Thanks.

I gave only one star but would prefer to give negative stars instead. My bf, at the time, and I went there to look at engagement rings and wedding bands. We both found wedding rings we liked. He purchased mine and we were going back later to get his. We decided to get a personalized one of a kind engagement ring made. When we finally put my engagement ring with the wedding it didnt fit or look appealing. So within a year of having the wedding band, we went back to Kays. They said we couldnt return it or exchange it but we didnt have my engagement ring with us. We went back later with my ring and they saw that the set wouldnt work. They said we could exchange it for a wedding band that looked better and would fit. We found one. It was a lot cheaper than the one we originally purchased. They said we couldnt get money back just store credit OR so we thought. So we picked out a few more items to make up the difference in the price. THEN they said we could GIVE them the original wedding band back with no money or credit back and purchase the new wedding band along with the rest of the items we picked by buying them today. YES I SAID THAT RIGHT. They wanted us to give them the wedding band we paid over $5,000 for free and then spend more money on the new wedding band and other items. I was nervous and excited to begin this experience with my now fiance because it was the start of us making our life together. HOWEVER KAYS totally ruined the experience for me. Every kiss doesnt begin with KAY but instead ends with a kick in the A** while blatantly robbing you blind. Worse experience EVER. DO NOT RECOMMEND. WILL NEVER SHOP IN THIS STORE AGAIN. I totally HATE that we began our journey together at Kays. AUCION HART IN NEW ORLEANS is where we had my engagement ring made and we will go there to get our wedding bands as well. At least we know our money would be well spent with exceptional service.

Please don’t ever do business with this store!! All they want is your money and empty promises and service means nothing to them once they have your money!!!!

Great customer support!!!

Awesome and friendly customers service. The environment is soothing and you just can take your time figuring out what you want to get.

Horrible customer service. Ive been here twice in the last 2 weeks and I will not purchase anything else from this store. The lady that helped me I did not get her name but I should have because she doesnt need to be employed there anymore. She is extremely rude and has lied to me and my fiance twice. We went to look at wedding bands for my fiance and he found the one he liked and she proceeded to tell us that it was the last one and couldnt be found on Kays website so if he wanted that band he should get it. I took it upon myself, looked online at Kays and wouldnt you know we found it on there and it was almost $300 less. We went back in there almost 2 weeks later to pick up my engagement ring, it needed to be sized and I will say they did a wonderful job at sizing my ring and it looks very beautiful. However I did decide to look at wedding bands that match my ring I found one I liked and yet again she proceeded to tell me it was the last band like that, couldnt be found in any other Kays stores and couldnt be found online(all lies). She also told me that my style engagement ring only has 1 band that will fit it and it was that band she had in her hand. I told her I could come back in 2 days, on friday to purchase the ring and asked if I could take a picture of the band with the tag and she told me no that I could not take a picture of it and that they are not allowed to let people take pictures of their jewelry with the tag. I told her that I just wanted to make sure when we come back friday to purchase the ring I get the right band and she still refused. I asked her for the serial number so I could double check and see if they had it online and she refused to give me that and told me again that I wouldnt find that band or any band that fits my ring online or in any other Kays store. After leaving me and my fiance searched on Kays website and found the exact same band and it was almost $600 less! We also went to another Kays store thats only 15 minutes away from this store and they had multiple bands that fit beautifully with my ring and they were very helpful and kind. I understand they work for commission but that doesnt mean you have to be so rude and flat out lie to the customer. Shopping for wedding rings is supposed to be a happy, exciting and fun experience for a couple, picking out the rings we will wear for the rest of our lives. We by no means had that experience at this store.

I had a wonderful experience! Both that ladies at the register where polite. Me. Patty was a lot of help!

The staff is very friendly and welcoming. They go out of their way to pick around with my daughter and make her laugh.

Good deals, friendly service.

Very helpful staff but not a great selection, at least not in what I was looking for.

Mrs. Joyce is awesome

Awesome staff!

Need to learn phone manners