Brandon was my technician, awesome, honest and very professional. He explained to me the problem and how he fixed it, didnt try to sell me any product that I didnt need. I would recommend American Air for all my friends to hire for the AC issues

Have you ever felt like you had been bamboozled or hornswoggled? I recently did business with American Air in Grove City. For $119 they said they would check my unit and clean it. When their employee checked the unit he told me it needed coolant and there was an iffy capacitor that he would provide at no charge (wink, wink) He then sat down with me and said that I should purchase the full year tune up and that it would allow me to purchase a maintenance plan that would cover every thing I needed at a discount. At no time did the gentleman offer an estimate for the repairs . He came back a few days later to add the coolant to the system and replace the capacitor. He was finished in a little over an hour. After he took my card for payment I asked him what he had done for the money I was paying him. He said he added coolant(how much?) and installed the capacitor and he had cleaned the coils. After he left I partially removed the AC housing and saw that he had only cleaned one of the four sides. I have the photos. I called to complain to the manager and instead my call was returned by the service guy. He returned the next day and did the job properly. I asked him why I had to purchase a package instead of being provided an estimate and he told me that nobody does that anymore, it was old school. Not true, it says they give free estimates on their website.The man had looked me in the eye and lied to me twice. Im a senior citizen and I should have known better so shame on me, but I will never do business with American Air again and neither should you. Like everybody else in this world I just want to get what I pay for. What started as an AC tune up, basically cleaning and seeing if any repairs were necessary turned into $874, $99 for the check up, $775 for the service package.

Back in January I had Tom out to do a furnace cleaning. I was not happy because he was here about minutes and I feel he cut corners. I know for sure my sensor was not cleaned. He said my blower was bad and that he would give me a call for price. He did call and said it would be $900. I checked blower prices on line and the y ran about 100 dollars so I was very suspicious. I ended up getting a new furnace through Fire and Ice. He talked me into getting a service contract which really only meant that I would get and Air Conditioning check. I had a check up scheduled for today and low and behold Tom was my service person. He did not remove debris from inside the unit. Still leaves and gunk there. He did not clean my coils because he said he needed a hose to clean it. In all fairness my faucet was not working but he made no attempt to clean it at all. And he asked me about how much my furnace cost me which was not his business. I recommend Fire and Ice for professionalism.

Tom, who was the technician and has been our technician for several years both for furnace and air conditioner. He is a great representative of your company. Definitely a keeper. He is thorough and also very congenial while working on his technical skills. Would recommend him to anyone. Joan Hanners

I’ve had American Air maintain the HVAC on my house since it was built. They do good work, are great at scheduling and always follow thru on what they promise. Their charges seem to be competitive and they offer additional services like plumbing and electrical if needed. The same repairman, Tom, has done all the work on my system for years. It’s great to see a familiar face when dealing with the maintenance of your house

Joe did a Great job thanks!

ZERO COMMUNICATION IN THIS COMPANY... Inducer motor completely disintegrated on Sunday morning at 6 am, called there emergency service and get a call from a service tech. Described the issues and sent pictures with model and serial numbers. Tech said he would leave a message for the parts company so installation could happen the next Monday at a reasonable time. Meanwhile with no furnace and only a gas fireplace, the temp in the house dropped to 55 degrees overnight thinking American Air call first thing in the morning to estimate a timeline for the repairs. Never assume anything with this company, I texted the Tech at 8 am and with no response I called American Air to follow-up on the info I gave them Sunday. Nobody had any idea who I was or what my issue was with the furnace. They said they would dispatch another Tech between 3:30 pm to 7:30 pm to get information on the part numbers needed to repair the furnace. This is completely unacceptable... wait an entire 24 hours MORE to complete an Emergency service call. While I understand parts are limited on the weekend, especially on Sunday, this company displayed NO urgency or willingness to retake the furnace information and solve the problem. I stopped at West Jefferson Heating and Cooling, gave them the part numbers and they called the parts into will-call at a local wholesaler and I picked it up and installed the new inducer. Willing to pay American Air for parts & labor, even pay after hours fee, and all I get is excuses. Ive used this company in the past and will not use this company at my residence or any of the three commercial buildings I own.

They charged us $600.00 to maintenance on our AC Unit replaced a part that would have cost much less else where. I am very mad just found out we got ripped off. The worst thing is the way he presented him self giving us a price after the work was done then wanted to buy our house. He wasnt here to buy our house he was here to service our AC Unit which isnt that old. They are crocks just makes me mad. He was here maybe 20 minutes if that. We just had our heating system serviced for much less then they charged total rip off they over charge. The guy that serviced our heating system was here 30 or 45 minutes charged $139.00 did a great job told us everything he did, and showed us. American Air wanted over $200.00 for maintenance on our heating system if I wanted these crocks over here again. Wont be calling them again. Makes me mad companies take advantage of people. Also he wanted 1400.00 to 2000.00 to service our AC Unit he made me think he was giving me a deal for the $600.00 after speaking with others found out we were ripped off. Just sickening the sales tactics they use to rip people off. I am in sales know the sales process, and I do not do business like this give an honest price every time. Use My Heating and Cooling if you want an honest service with an affordable price. They are wonderful. I have told everyone I know how American Air ripped me off they all said yep you got ripped off. Use My Heating and Cooling they are so good at an affordable prices.

Furnace went out one morning. Called American Air because they installed a new air conditioner a year and a half ago and we were pleased with the job. Service person came same day. He explained what was wrong and gave options for repair and replace. We decided to replace and that was done the next day. The company gave us different options for replacement. Price was reasonable. Installer was on-time and did an excellent job and kept the workspace clean. I recommend American Air to anyone.

**Update**Your response is a lie. The technician definitely quoted closer to $3k for the parts and labor. Said he didnt have the sequencers (even thought when I call the service manager he said they do have the sequencers).The technician most definitely did not put the furnace back together and left everything open and unsafe. I have 3 small children that couldve put there hands into the open air handler.He never offered to fix anything, he in fact said there was nothing he could do because he doesnt have the parts. I DID NOT HAVE THE OPPORTUNITY TO DECLINE SERVICE. NONE WAS OFFERED!For the record I still havent received my refund!Completely disappointed with the terrible service I received. I called for an inspection for my furnace and the technician left the sequencers unscrewed and the furnace left open when he left. I had to put everything together after he was gone.-He told me I had a refrigerant leak without even checking for leaks. I had to locate the leak myself. Tried to tell me my furnace wasnt registered for warranty (when it is).-He quoted around $3000.00 to purchase sequencers and check for a leak. (Sequencers are anywhere from $30-$70 apiece).-Charged me $99 and didnt even provide a receipt or write up for what was done. I called to ask for my receipt and it took 5 days to finally get it.-I brought up several of my complaints to the service manager and he denied them and said his technician disagrees and wouldnt lie to him.-If you are looking for a reputable company to handle your HVAC needs, please look somewhere else.

Joe did an excellent job doing annual checkup of our heating, humidifier and got water tank systems. Very thorough and very professional.

Very professional excellent results. American Air is an excellent company that delivers in the most professional way. Heather was a joy to work with on scheduling and answering questions. Tom K Is an outstanding technician, highly qualified, professional and very personable. No need to consider anyone else.....American Air exceeds expectations.

Showed up on 3 different occasions with out a ladder knowing they had a roof top unit. Last time tech needed to call for another tech to bring a ladder total time waiting on them at this point was 4 hours from promise time. Then the tech didnt know how to read a volt meter...in addition the tech said the a electrical relay was leaking oil. Really....leaking oil. Almost 1,800 dollars estimated for parts....curcuit board , motor, and relays.. Come to find out it was a motor for $600 from Techno Air fixed the problem....Thanks Techno Air for not screwing us...After speaking with American Air manager he still charged us with a service call that i lost 6 hours total time off from work do poor service from American Heating.

We called American Air at 9 am and had a scheduled appointment between noon and 5 pm the same day. Fifteen minutes later they called back and said there was a cancellation and could be here in 45 minutes. Tom arrived promptly and was very courteous and professional. He diagnosed the problem quickly, went to get the parts and the AC was back on and running properly by 11 am. Tom was friendly and knowledgeable and took good care of us. Would definitely use American Air and Tom again.

Matt was our technician, he has been here before. We had several questions about our furnace, which is 24 years old and one about our air conditioner unit. He explained options and ball park figures for us to get an idea. Very pleased with American Air

It was the most exciting furnace filter purchase I ever made

Very polite, professional people. Went the extra mile to help me.

Had American Air and Heat out to do a panel service upgrade. Electricians name was Lonnie. Lonnie was amazing, Couldnt ask for a more knowledgeable and professional electrician. While performing the work, He encountered probably one of the most Bizarre and unexpected situations anyone could have done. When he disconnected the guide wire from my house, the Pole that supplied the guide wire and power ended up toppling over onto my fence and into my neighbors yard.Luckily Lonnie had already disconnected everything so no additional damage was done. After Lonnie and my self collected ourselves after what had just transpired, we inspected the remnant of the pole. Completely dry rotted. Lonnie explained that he believe that the pole was already broken or was to weak to support itself and thus my meter was supporting that pole. He felt that there was far to much tension on that guide wire to begin with. Luckily this happened when he was out there and during good weather cause had it happened during a storm or during the winter, there would have been devastating damage to my house as the meter and pole would have been ripped off and taken a large chunk of roof with it.After all this......HE STILL COMPLETED THE WORK! He recollected himself, Made the appropriate calls to AEP. Finished his work about 3pm, Still had to wait for AEP to come out but All power was restored by about 7pm.If your looking for a Electrican or HVAC/Heat, I highly recommend American Air, And highly recommend Lonnie as the electrician.For reference he was the scope of work along with the price from 2 other companiesPanel upgrade/Service upgrade from 80amp meter and panel to 200ampWire Basement perimeter outletsWire lighting in basementWire basement bathroom circuitWire basement entertainment circuitWire 3 fans in rooms and move switch to control fan instead of outletAmerican Air quoted ~$4500Mr Electric Quoted ~$15600Quality Electric ~ $12700I had already used American air previously for HVAC services, And then the competitors made the choice to use them for Electrical very easy

Matt called before arriving at my house. He arrived on time. Matt is a very professional yet personable individual. He knows his job and is very thorough in his duties. I enjoyed having Matt in my home and welcome him back any time. An extremely pleasant experience and I highly recommend him to everyone.

Very good experience with this company! Had someone out the same day I called. Diagnosed and fixed our AC with ease. The technician Chris was very helpful and showed me things i could do to help improve the efficiency of our system. 10/10 - would recommend!

Lonnie did an awesome job for us! Very prompt, friendly & professional! In addition to doing a quality job, he also made some recommendations that provided a better solution!We look forward to having American Electric AND Lonnie handle all of our future electrical needs!Thanks!

We signed up for the annual maintenance/cleaning program for our A/C and furnace. On a routine inspection, the technician discovered that we had a natural gas leak. We worked with Jeff to get estimates for replacing our 28 year old furnace and air conditioner. Jeff gave us a number of options and all of the prices were reasonable. American Air was able to complete the job within days of making our final decision. The technicians, the office staff who helped with financing and scheduling, and Jeff were all knowledgeable, courteous, and efficient.

I was able to schedule my service easily online when it best fit my schedule. Tom came within the scheduled time frame after a call alerting me to his impending arrival. He checked my equipment and found an issue which he was able to make a recommendation for resolution and scheduled to complete in less than a week. I am very happy with the service I receive from American Air.

I use American Air for my home and two rental homes. They have always done an excellent job. Most recently one of my renters noticed the AC was running continuously. I called American Air and they were able to go out the next day. The tech called me and said the cost of the service needed would exceed the cost of a service agreement so it would be beneficial to me to buy the service agreement and then he would apply this service call under the service agreement. The service agreement also entitled me to a furnace check up that I used later in the year.

I called in the morning and someone was out to give me an estimate within hours. Once the estimate was discussed, I was told he could begin right away. In short amount of time my ceiling fans were up and running. Joe was GREAT! He was very concientious of my house, wearing booties over his shoes, laying tarps to protect my carpet and furniture. I have already recommended American Air to my friends.

Travis just left my home and as usual did an outstanding job. As a former Senior Vice-President of a major Consumer Electronics Company, I certainly realize and recognize great customer support and service. Travis epitomizes this statement. Most Companies think the Sales are the 100% lifeblood of a successful business venture, but I contend that Sales represents 70%, and Service represents the other 30%......combine them both and you are guaranteed a successful business. American Air should be applauded for hiring such a fine service technician and gentlemen !

Horrible place to work they literally treat there employees like kids and thieves highly recommend using another company

Larry arrived early and we discussed the plumbing issue. He was very professional, covered many options to address the solution and worked quietly and on task. He calmly answered all my questions and supplied details on how the plumbing issue would be corrected.

Quick service. Knowledgeable and took care to make sure we had heat before he left even though he could not fix the issue that day. Had to come back the next day after a parts order and completed the job quickly. Would absolutely recommend.

We love Travis! Hes part of our family now! Travis goes about his business in a purposive quiet prompt manner. He explains to you everything that going on with your HVAC units in laymans terms and give you all your options should something need repair. We just love him and he is fun to chat with too!

We had a great experience this week with American. Travis was at my home and had diagnosed and fixed the issue in about ten minutes. We were glad to have our Ac unit back up and running again on such a hot day. Professional, courteous, and able to quickly resolve problems. This is how you get return customers.

My American Air Service representative was Tom K and he was timely on arrival and called before he came to alert to me regarding his arrival. He performed the necessary inspection on my AC system and informed me that our system checked out and no repairs were needed. No leaks were discovered also. Highly recommend this company for their customer service and repairs only as needed to keep my HVAC system operating properly.

We had called to have American Air come out and do an inspection on our system, as we hadnt had one done for years. The scheduling was easy and Jason W called prior to coming, per our request. He showed up during the time they had stated he would and was extremely courteous. He was extremely professional and then took the time to explain what he had done. Great job American Air--great customer service from start to finish.

Same day service. Price quoted over the phone was accurate. Tech was very professional and knowledgeable. Tech was quick to troubleshoot and diagnose the issue and was helpful with deciding how to deal with the issue (my Nest thermostat was the culprit and he advised to contact the company for a replacement as he had heard they had known equipment issues). One quick call to Nest and my replacement thermostat is in the mail. Tech also showed me how to temporarily fix the issue until my new thermostat arrives. I feel he went above and beyond. They even called the following day to ask about my experience.

The American air team is always timely for installs and they definitely spend the time before, during, and after the install to make sure the job is done right. Our church has had 2 AC units and a furnace unit installed in the last 2 years and the team did an excellent hob helping us select the right equipment for our space and needs.

Two weeks of misdiagnosis and failed arrivals while my Grandmother (who is a cancer patient) sits in her 88 degree house. Ended up stating the the motor had failed and pushed to have an entire new unit installed. Contacted another company who confirmed the motor was fine and the capacitor was the issue, which they fixed same day. Do yourself a favor and forget this company exists.

I called at 12:30pm on a day that was 18 degrees outside. My furnace was out and the temp in the house was dropping fast. Tammy was my first contact and she was so helpful in arranging for someone to come out that afternoon. By 3pm Joe had my furnace up and running and gave me lots of useful advice regarding our unit. The cost was more than reasonable. We have a service contract with American Air which helped but it was still great to get such fast, helpful, efficient service. I would highly recommend them for both heating and AC.

Tom was very helpful and professional. He knew his job and was able to answer all questions.We joined the maintenance club and hope to see him again in the fall for our furnace inspection. Thanks, Tom!

We used American Air to install a couple center ceiling fixtures (one inside, one on our front porch) and an outdoor outlet on the porch. The installer, Joe, was awesome! He was very professional, did great work, cleaned up nicely afterwards and even mounted my ceiling fans - I was expecting to do that myself. The price was very reasonable and were very happy with the finished product. Who knew that American Air did electric work?!? Im glad we were referred by a friend, we have already referred some other friends.

Matt S. was great , he called ahead to let me know he was on his way. Matt was eager to answer all my questions and concerns. I would highly recommend Matt and American Air to anyone!

Called American to have them come out to look at a problem I was having with my hardwired smoke detectors. They were able to send someone out promptly. Brandon G. was very professional and identified the problem quickly. I was able to get the repair scheduled soon after the initial diagnosis and everything is now working great. Thanks to American and Brandon G. for a job well done.

Brandon is very straightforward no bs kind of guy. Very efficiently surveyed the situation and told me how he could execute on creating an outlet where I needed it. Showed me the price sheet got my approval and went to work. As he worked we chatted and I found him to be amiable and decent and plain spoken, which I appreciate in new acquaintances as its a rare quality. Would call on Brandon again for work with no hesitation.

Tom has done all of the PM on our furnace/AC since we had it installed. Hes always on time and friendly. I would recommend him and American Air to anybody having a problem with their system.

Todd was wonderful! He did an excellent job replacing the electric panel in my condo. He is extremely knowledgeable and took the time to answer all of our questions. Thanks, Todd!

I appreciate the quality of his work. He cleaned up after his work was done and he was kind and very considerate. Such a rare quality in todays world but thankful for it. Will use again.

Excellent quality service. Very professional very caring. Meticulous attention to every detail. Ours was not an easy job and it was executed and completed in an outstanding manner

Another great experience! We just converted our second furnace from electric to gas...American Air did a fabulous job. Very reasonable pricing, very easy to work with, and reliable service techs!Highly recommend.

Great Service, Jason W did very good job explaining my furnace and AC unit. Gave me ideas to help save me money in the future. I have been using this company for years. They have done HVAC, plumbing and electrical work for me. I will call them anytime I need service. I called them and they were able to come out the next day.

Nick did a great job, he arrived early, got started, and exceeded expectations. I have used American Air to service my equipment for 10+ years and have never had any problems. They did a great job on both my AC and Water Heater replacements. I completely recommend.

The technicians were prompt, courteous, pleasant and professional. Matt explained the problem with the system and kept me informed of what they were doing and the status of the repair work. My wife and I were very impressed with the workmanship and efficiency of the repair. If repair of our air conditioner, furnace and plumbing becomes necessary, I will call America Air to conduct the repair.

Todd over at American Air Heating and Cooling was professional, timely and did an AMAZING job both with estimates and actual installs of electrical systems necessary for a hybrid vehicle. Top quality work at a reasonable price! Keep up the great work guys!

Matt has been out to our home a few times now. Hes very friendly, professional and knowledgeable. He takes time to answer all of my questions and ensures any issues with our system are properly addressed.

I have never been so impressed with a company! They went above and beyond to make certain my property was taken care of. The service techs were very efficient, respectful and professional. I was amazed at the technology they used as well. I will be using for future heating, cooling, electrical and plumbing items. Top notch service and company at a fair price.

I have been with American Air for over 10 years and we have had Tom most of those years. He Is extremely nice and very knowledgeable. We ask for him every time. He knows our whole family and always asks about them. Great Company A+++ excellent!!!!

I would provide 2 reviews - one for electric and one for plumbing. It seems this company can handle small jobs but anything bigger and it is a train wreck. There is also the possibility that they are prejudiced against certain types of people and/or certain areas of the metro.They had their plumbing guy fail to follow-through on previous walk through inspections, not contact my handyman and finally e-mailed to say the job was canceled after I already canceled it myself and posted on BBB that they hadnt shown up or followed-up in a week and were not working the day they committed to - and this is with a signed agreement!On the electric side, their manager slipped and told me the job had actually been canceled while claiming I did not have proper permits. I met with the City permit office and laid out specifics of the job and was told the permit was through the electrician and I was fine. So whos wrong? The City who approves permits or a guy who already said the job was canceled and his other division cant follow-up?Something fishy is going on. Plus, just got e-mail from friend who had them come out to look at job he needed done - also gay - and he said they just e-mailed to cancel his work. Coinkidink? You decide.

We have been with American Air for years. They are a wonderful company. Tom one of their technicians comes to service our heating and air conditioning unit twice a year. He is very knowledgeable and very curtious. Scheduling is very easy and accommodating to fit our needs. I would highly recommend them.

I had a complete HVAC system installed by American Air. They did a tremendous job with preparation, installation and clean-up after the job ! What a fantastic team effort from start to finish. I highly recommend American Air for your heating, ventilation and air conditioning needs.

I have been working with American Air and more specifically, Tom K, for many years. Tom is extremely friendly and feels like part of the family. He not only knows his HVAC stuff, but has gone out of the way to help us on several occasions when our heating or AC went out. I highly recommend both Tom and American Air.

While they were a little later than our scheduled time (to fix my A/C), it was also the hottest day of the year, so I couldnt really complain too much. Once he arrived, he was quick, polite, willing to answer all my questions and probably would have stayed there an hour if Id needed him to even though his day (Saturday) had been extended as well. They were kind and understanding when it came to billing issues too, which I greatly appreciated. Ive been a customer since at least 2010, maybe longer.

I had a whole house humidifier installed and the technician was very friendly and explained the installation process and how long it would take. He completed the job on time and everything looked great! The humidifier is up and running and working like a charm!

My furnace went out due to a power surge and American Air Heating was the only company I could get to come out same day. Tony worked effortlessly to help my family get a new furnace installed later that week and get us back in our home before Christmas! He was a pleasure to work with and highly recommended!

Mr.Todd is a very nice guy. He helped me to repair our generator. I like the service he provides. And all of the staffs of the American Air Hearing,Cooling, electric very nice. Thanks!

My recent repair service was very satisfactory, the technician was here during the time promised, the repair was completed quickly and without any problems. I appreciate the consideration given by the company. We have been customers of American Air for many many years and always happy with the service.

He was on time and very professional. He told me the issues to be aware of but was not trying to sell me on stuff that I did not need. I would recommend him to my friends.

We had a new furnace and central air installed by American Air. They were very professional and courteous. They also installed a new stand pipe in our basement. Everything was reasonable priced. They explained their work and answered all of our questions. We would definitely hire them again.

Matt S completed the annual PM of our central air unit today. He is a super nice guy who does a great job. Top Notch!Tom and Linda Maynard

Larry did an amazing job! We had a lot of plumbing issues and he took care of everything in one day. He is very friendly, professional and knowledgeable. He cleaned up and hauled off all of the old stuff too. When I returned home from work, I couldnt even tell he had been there except for all new plumbing fixtures and all working properly. I will recommend Larry and American Air to all of my friends and will request Larry for any future issues we may have. Thanks again!

Matt S. was very professional and knowledgeable. Very patient in explaining all the work he performed. Highly recommend. A++++

Tom K came to my house to fix a furnace problem on Tuesday after New Years Day. He handled everything very efficiently and I was good to go in under and hour! Ive dealt with this company for many years and found them to be very professional and friendly!

The technician, Tom, and his assistant arrived per their notice, quickly diagnosed the problem with the fan for my furnace. Estimated the cost and came back the same day and quickly and efficiently repaired fixed the problem. Tom was competent, friendly and sympathetic to my situation. I highly recommend this company and this technician.

I had an annual inspection of my AC unit accomplished by Matt. He was very courteous and professional taking the time to explain potential future issues with my AC unit and provided information on parts replacement with prices that will allow me to plan accordingly to get this taken care of. I sincerely appreciate the time he took explaining the function of the parts needing replaced. He is a true professional and an asset to Amercian Air! Thank you for the great service!

Homeowners proceed with caution! Their proprietary structured pricing sounds like a scam and in my case I was given misleading information to try to get sold additional services that were not needed. After some basic research into what service they performed and what I paid, I feel like I was duped. I feel even worse for the people that fall for these tactics. I have used them in the past for maintenance and had been pleased, but I need to have someone I can trust so I will look elsewhere in the future.

Matt was very kind and professional and explained everything. He told me ways to help with the life of the furnace as well. Him being so kind made it easier to pay that weekend fee. Thanks Matt S and American Air

American Air was very professional and flexible with scheduling. The service tech, Matt Smith, was very professional and fair with diagnosis and recommendations. I believe you will find their service to be top notch.

Ed came to the house and was professional. He took time to explain to me what he was doing and why he was doing it. He answered my questions. He even went the extra step of removing all of the dust from the main unit by hand as he was testing the various components.

I have been using American Air to service my home electric furnace and heat pump for the past seven years. I have always had excellent, professional service from them. They are timely and courteous whenever I need to have them come to my home. I also have used their electrical and plumbing services.

This is the second time Joe has provided excellent, competent and very personable electrical service to my new home. He also serviced the home I sold. I really knows what hes doing and is quite efficient.

The technician was prompt and polite, but the company does not favor the customer nor employee. I get the impression that American Air takes advantage of the lack of customer and employee understanding. I had a simple coil replacement job that needed done. I was quoted from a pricing chart that ran anywhere from $2915 up to $5830 minus the price of the warrantied coil (so $2500 - $5400). What! I asked for the companys general hourly rate, knowing that the coil replacement shouldnt take more than 4 hours. I was told around $200/hour. If that was the case they job should cost $800 plus the cost of additional refrigerant. But the poor tech isnt authorized to setup the service at an hourly rate. American Air doesnt even tell him the true hourly rate. Why would they when they are charging $200 per hour and paying him $15/hour. So I called the service manager to get the true cost and schedule service. I am routed to voicemail. A day later and I never received a call back. At this point I without AC for 3 days. I have had enough and decide to call another company. Sure enough, they quote me $600 to $800 in total to do the work. They gentleman that shows up to look at the job even tells me that he used to work for American Air. I wonder why he left.

Great job! Replaced our electrical panel and switched out a nonfunctioning ceiling fixture. I will use them again and definitely recommend. Thank you Todd S and team!

Its a super job performed by Jason W. for the heating unit in our house. We have been bugged by the intermittent issue of the heat didnt come out even though the unit was humming to be energized to kick the heat on. It was Jason did a thorough checks and figured out to further check the air inlet pipe. He was right! Not enough oxygen to help the burner to catch the flame. He also evaluate the humidifier and found out the cause of water leakage. A great job done by Jason. We like his service, nice and courteous.

Very professional. Provided great service. Found out what was wrong quickly and fixed. Explained everything in detail and did thorough check of entire unit.

Jason did a great job. Very prompt and courteous. He even took the time to fix my humidifier which he said was never wired properly when it was installed. Thanks Jason.

Jason W. did a great job hope I get him again. He explained everything and clean up. I am sure that my furnace is ready for winter.

Tom is very knowledgeable and efficient in his work. He brings good information to share regarding the care for long term operation of our HVAC system.

Larry came promptly, and handled a somewhat complicated installation efficiently and professionally. Were very happy with Larrys work putting in our new water heater.

Called because water was backing up in the kitchen sink and disposal. My call was answered within two rings and I was scheduled within 10 minutes of calling to have Kevin out the next day to make the repair.Kevin called ahead just like I was told and he said it would be about an hour before he arrived. He was on time, asked a few questions, looked around upstairs and down. We had already cleared the contents from under our sink so he could get right to work.After about 90 minutes of persistent effort and going through multiple options to find the clog, he found it and removed it.The price was fair, the service was great and American Air continues to be my go to company for Plumbing, HVAC around our home.Thanks Kevin and to the American Air team!Highly recommend this fine company!!!

We had 2 ceiling light fixtures installed in our upstairs bedrooms. Very professional and didnt even leave a mess! We were extremely happy with the service. Thanks American Air!

Our hot water heater died, and we have been trying to decide whether to go with the tank or tankless models of hot water heaters. The technician came out to provide us with estimates for each. However, he was unable to give us a complete estimate for the tankless model. On the whole, the technician was prompt, polite, professional and knowledgeable on the subject. We were looking for a more exact estimate.

American Air came recommended by a friend for my electric needs. Joe was polite & professional. Great job! American Air did not disappoint.

Each time, Tom K, had been here, he has pleasantly and carefully gone about the work that had been requested. No complaints!

We were having an issue with our thermostat constantly shutting down and resetting so we had American Air come out and look into the issue. They put the heating and cooling into our new home. The technician arrived at our home on time and quickly determined the reason for our issue: a dirty filter. The dirty filter was causing the furnace to overheat which caused the furnace shut down, which cause the thermostat to reset. Felt really dumb that a dirty filter caused such an issue, but the technician was very nice about the whole thing and even provided a new filter.

My tankless water heater stopped working. I called for a diagnostic and described that I needed to check the gas pressure and that I needed someone familiar with the machines. They sent someone without tools to check the gas and in 3 minutes, he was happy to charge me $99 to tell me the water heater wasnt working. He offered to call the same 800 number from the manufacturer that I was talking to to troubleshoot for $149 per hour. What a waste of time and money.

I have been a customer of American Air for several years now, and have always found their staff to be customer friendly and knowledgeable. My most recent service was a tune-up/inspection on my emergency generator they installed a year ago. As usual, the technician arrived on time (after giving me a call that he was on the way), took care of business, and was out the door in less than an hour. I will continue to look to American Air for my heating, cooling and plumbing needs and would highly recommend them to anyone.

The technician was a nice enough guy, and I know the prices quoted werent necessarily his fault..(he should probably seek employment with a better company) Anyway... I called American Air out two days ago, for a leaking faucet in one of our bathrooms. He was transparent in the initial pricing...$190ish for a replacement valve assembly... Cut to 30 minutes later... he claimed he couldnt get one of the nuts off that attached to the assembly, he claimed it had essentially welded itself onto the metal. The quote shot to $600 and he stated that he would have to do a whole lot more.(cut into the drywall, knock some stuff out, etc.)I sent the guy home... And paid the $99 diagnostic What a joke, thanks American Air.Well guess what? Called another plumbing company out today and he gave me a quote of $260... Sawed the nut off that was irremovable replaced it, and had it fixed in 20 minutes.I had two more jobs that needed done as well, and the quote American Air gave me were just plain nuts...$200 for replacing a flapper in the tank of a toilet$200 for a CLOGGED garbage disposal.Both which were quoted wayyyyy way lower from the competition.Please do yourself a favor and stay far, far away.

I was pleased with the service provided. Very professional, on time and did a good job. I will recommend them and use them again.

He id a great job. Was very efficient and called to tell us he would be early.

My furnace went out, service was quick professional and finished within a few hours. Tom was able to friendly and quick to resolve the problem. Thank you so much

Have had American Air doing the Furnace and AC for about 15 years or so, they do a very good job, always been satisfied with their work. They also put a furnace in for me several years ago.

The technician is always very nice, explains things thoroughly, and I never feel like Im being upsold. I feel like American Air is a good, honest company.

We had a wonderful gentleman who helped to service our heating and electric. He did a great job and was very professional and we will use him again.