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Specialty Appliance
8775 E Orchard Rd, Greenwood Village, CO 80111, United States
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Specialty Appliance
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Su
Review №1

We bought a $4,000 stove for less than $2,000. The service was extraordinary. The representatives are knowledgeable. In addition, a back vent piece was missing and instead of saying that we bought what we bought and we get what we get, Steve made sure that they reordered the part on their dime and theyll send it straight to us. What great service! Beautiful products at great prices!

To
Review №2

They have some good deals, but really depends on whats on stock. Some were badly damaged while others just cosmetic. They were really up front and helpful. Definitely worth a stop to see what they have.

ka
Review №3

Ordered all new appliances for my remodeled kitchen from Jonathan McGeown at Specialty Appliance. He is by far the best salesperson Ive ever worked with, not just in the appliance arena, but in any industry Ive had experience with. He is professional, thorough, very knowledgeable, completely reliable, fun to work with, follows through, and takes care of any and every issue or problem that comes up. A product problem arose and Jonathan immediately handled every aspect of resolving the situation. He brought in his manager, Jeremy Lawrence, to assist with a replacement and I was very satisfied with how they both handled the issue and how quickly it was resolved.I cannot say enough good things nor more highly recommend Jonathon. Thank you Specialty Appliance.Kathy F

Ed
Review №4

Had a great experience with Alex from specialty appliance in greenwood village. Spent plenty of time explaining the options to me and no pressure to buy on the spot. Highly recommend!

Kr
Review №5

Absolutely loved my shopping experience here with David K! Very informative. Was in and out in under and hour with a new dishwasher!

Br
Review №6

I went to Best buy and bought a dishwasher they told me they couldnt install it for two to three weeks out. They called me Sunday the day before the delivery and told me I had to wait another 4 weeks. I got a refund and called Specialty Appliance, they are ready to install the next day. Awesome

Mi
Review №7

I recently did a complete remodel of our kitchen, and we needed to source all new appliances. After visiting all of the local high end appliance stores, we chose to go with Specialty. One of the biggest reasons was our sales representative, Michael Laydon. Although low key, he was very knowledgable, and really helped with our decision making process. This was especially so with our decision to switch from a gas cooktop to an induction cooktop (so glad we made that change!!)Mr. Laydons value did not end after the initial sale. Since I was doing all of the prep work, I had a bunch of questions come up during the construction phase, and Michael was always available to either answer my questions directly, or get the answers to the more tricky questions from folks in the know, in a very timely fashion.The two installers who came out were also great! On time, polite, clean, and very good at what they do, they did a n excellent job getting all of our appliances installed and functional in short order. This included getting. a very large Sub-Zero fridge into position through a tricky, narrow area around our island.We cant be more pleased with our experience at Specialty Appliance, and would recommend them to anyone!

To
Review №8

Sales people were good but the customer service is terrible after you purchase your appliances. Install dates are more the 2 weeks out to schedule and they dont return your phone calls within a day. Had my refrigerator installed and they didnt install the water filter correctly so the ice machine doesnt work. Now Im back in queue for over 2 weeks to get it fixed.

Sa
Review №9

A week ago my washing machine died, leaving me with the daunting task of finding a new one with known appliance shortages. Big box stores were at least two weeks out for any options. I contacted Libby at Specialty Appliance and she was able to find a similar model to the old one I had, in stock in their warehouse. In less than a week Libby was able to help me purchase a new washing machine, including installation. I am so grateful to Libby and the installation team at SA for the quick turnaround. They made the unexpected task of replacing an appliance a quick and painless one. Ill definitely be calling Libby for future appliance needs!

Ro
Review №10

We ordered the Kitchen Aid appliance group of range oven microwave refrigerator and dishwasher.Loved the way they look. Unfortunately that is where it ends. The refrigerator has yet to make ice despite replacing the unit, control panels and now they are saying it is the refrigerator door rails(?). Each time it is two-three weeks between repairs. I have tried to call SA to discuss our situation and have left three different messages for Chad without a return call.Also the dishwasher does not clean well.I would not recommend the Kitchen aid appliances at all. Poor quality, Poor value and Poor customer service

Da
Review №11

They know their stuff. Nice displays and the staff is always wonderful. They really take the time to understand what you want/need and do a great job explaining products & answering questions. No a high pressure pitches either which is important.

Jo
Review №12

Jason Starks was very knowledgeable and super professional. The information he provided was clear and made comparing the options much easier. There was also no pressure buy right away and he was very open about availability and price.The delivery team as just as great, from scheduling to the call ahead, to the delivery. Profesional, clean and quick.

Ro
Review №13

Great selection and Gary was awesome taking the time to walk me through all my questions. I am sure in greenwood village a bunch of people are spending a ton of money there but I was just there for a couple things. Gary treated me like I was spending tons. Thats great service. Highly recommend. Ask for Gary.

A
Review №14

Ask for Jonathan McGeown at Specialty Appliance! He knows EVERYTHING about appliances! His professionalism, prompt responsiveness, and excellent customer service is the only thing keeping me sane with our kitchen project! Our project isn’t the biggest or most expensive but he makes us feel important and valued. It’s rare these days to find such service and I feel relieved that we have him in our corner.

Sh
Review №15

We purchased all our Thermador appliances thru specialty’s clearance center. David Kuxhausen helped us with the sale right up to install and warranty issues.We love our appliances and would highly recommend David’s services at Specialty Appliance.

Sa
Review №16

Specialty Appliance is awesome! My designer suggested I visit and I was hesitant as I was afraid it was too high-end for us. Not the case. I had an appointment where they walked me through all appliances I was interested in for our full kitchen remodel. Really helped narrow down the search and I learned a ton. We ended up purchasing our KitchenAid appliances with them and could not be happier. We ordered during the Covid crazy and when KitchenAid told us they stopped manufacturing the refrigerator we ordered, Jonathan went to bat for us with his rep and got us an upgraded fridge they were still making. And when our oven door glass shattered thanks to a construction snafu the week before Thanksgiving, they got us a new door and I was able to cook our turkey as planned! Really cannot say enough good things and I highly recommend you check them out!!!!!

Da
Review №17

We built a new home last year and Specialty Appliance was the vender for our home builder. We worked with Zak. From the very beginning, Zak was amazing to work with , provided us with brochures to compare different brands. Initially, we were going to bring our Fridge with us from our previous home but the new buyers asked for it. So we went back to Zak and added a refrigerator to our KitchenAid order and they delivered and installed all of it on the same day. He even held it in the warehouse until we were ready for it to be installed. Weve had a few issues here and there with newly purchased appliances, but everything was fixed under warranty and never a problem. However, our Microwave Oven Combo had all sorts of issues so much so that they had to replace it TWICE in a 1 year period. Again Zak was right there and worked with us to get it replaced. Never a complaint-it was the attitude of whatever will make you happy. I know it wasnt all Zak but KitchenAid too that made everything right. Now a year later, we finally have everything working as it should and no problems. A special thanks to Zak for his professionalism and customer first attitude. I know should we need further appliances in the future, Ill be reaching out to Zak at Specialty Appliance.

Ju
Review №18

I received the BEST customer service from Jason Starks. He went above and beyond to find the exact dryer I was looking for! Everywhere else didnt have stock for at least a month or two and delivery even further out. Jason went the extra mile and I am one happy customer! :)

Ma
Review №19

Excellent experience both Libby in sales and the installation team of Calvin, Tanner and Moses. The buying experience was pleasant despite masks and social distancing. Libby was knowledgeable and essay to work with. The installation team was efficient, meticulous and pleasant. Great place to but an appliance .

Ch
Review №20

Had a great experience there with Audrey - so much so, we bought several appliances from her for our remodel. Audrey was quite knowledgable as well as patient with us

De
Review №21

I just had to write a review about the GREAT experience we had with Specialty Appliance !! We just remodeled our kitchen and bought our appliances through Specialty and after dealing with all the different sub contractors the service and installation of the appliances was GREAT and Specialty Appliance was by far the BEST sub to work with!! (Jeremy at the Kitchen Showcase is awesome as well!) John went above and beyond when he installed our appliances which include a sub zero, wolf range, dishwasher, ice maker, steam oven, microwave, refer drawers, wine cooler and a range hood ( which looks BEAUTIFUL) !! THANK YOU to the sales staff and installation crew we could not be happier with the whole experience !! We get so many compliments on our new kitchen and I tell everyone to go to Specialty Appliance !!

Ka
Review №22

I have just purchased 2 sets of Viking double ovens and two new Kitchenaid dishwashers from Jason Starks at Specialty Appliance, he was such a joy to work with. Made my purchase so easy, and he was there for me from the purchase date until the appliances were installed, in my kitchen. I would recommend Jason and Specialty Appliance to anyone who is in the need for new appliances.

Br
Review №23

Repeat customer. Bob Sirokman is such a professional and truly cares about his customers. Communication was excellent, delivery was on time and very professional. Don’t waste time at the big box stores. Call Bob and he will exceed your expectations.

Ja
Review №24

Don’t ever work for them. They hire you and make you start doing the job your supposed to be doing from day one, no training whatsoever. Then once they find someone who can do it at a lower rate they fire you. Worst work experience I have ever had. Will be telling family and friends about this company for sure.

Se
Review №25

Very impressed with Garys knowledge, speed, and professionalism when I needed quotes on a hot deadline for a real estate transaction. Highly recommend!

Di
Review №26

Bob did an amazing job of getting me set up with an induction range when I was in a bind. Super professional and outstanding customer service. If you need an appliance, this is the place to buy one!

Ti
Review №27

Had a great visit. Eric is extremely knowledgeable.

Sc
Review №28

Really good selection and variety of different brands you dont typically find at other stores. Friendly and helpful staff too

Ke
Review №29

I had a great experience with Zac. He found me some great Samsung appliances to update my entire kitchen. We had a stove from 1986, so it feels great to have the new items installed, and the old ones taken away. The installation crew were fabulous. The showed up on time, took their time to explain what they were doing, safely moved the appliances in and out of the house in small spaces, and made sure everything was working properly before leaving. I would highly recommend the entire experience.

Sc
Review №30

We purchased a full KitchenAid kitchen set up from David Kuxhausen and we’re impressed with how hard he worked to deliver what we needed. Would highly recommend working with David and Specialty Appliance!

Ra
Review №31

Nick Walkers been such an extraordinary help in our search for BEST VALUE and QUALITY APPLIANCES **Yes, You CAN get both** He helped us bring home our incredible Fulgor Milano 6-burner DualFuel gas range (SWOON) Zephyr fan, Bosch Microwave Convection Oven, and more. Now Nicks helping us buy TWO new W/D sets (One for us, one for our daughter)Recently, we needed a replacement LED lens for our fan light. Nick reached out to his Zephyr rep, Kelly Mather, and she turned around the necessary part in mere days. Shipped to us, no charge. Come on, folks: just TRY to get service, knowledge, and connections like THAT at Costco

Mi
Review №32

We had purchased a stove from here a couple years ago, loved it!!! Now we purchased a refrigerator, we love it as well. We went to the Clearance side, saved about $500. Couldn’t be happier. David K. was the one who helped us, he was very helpful, and helped us save money. We also had our appliance delivered, we didn’t have to wait long for our refrigerator to be delivered. They helped hook up the refrigerator and showed us how to use it. 5 stars to the awesome employees at Specialty Appliances we are forever costumers.

An
Review №33

Jason is fantastic. I had purchased a refrigerator from another store inApril and now is not going to be delivered until mid June. In an hour, he was able to find me the same refrigerator and set me up for delivery on Monday. Now that is customer service!!!

Ro
Review №34

Better prices on appliances than anywhere else in town.

K
Review №35

I was fortunate to work with Josephine who really knows the appliance business. Her attention to my specific needs were addressed and she helped guide me to make the best purchase.

Ka
Review №36

I had the BEST customer service with JASON STARKS ever!! With genuine interest and high regard for me as his customer, Jason managed my nightmare of replacing a custom paneled Monogram refrigerator. Jasons welcoming personality and knowledge of the business made my experience at Specialty Appliance one that assures my return!

Zi
Review №37

Great place, all the sales people are super nice and the people at the front desk are very kind and welcoming!

Ke
Review №38

I ordered a stove that I am currently waiting on for delivery. I returned to the store to purchase the coordinating microwave now that we know how our kitchen will be done. Debbie was the person assigned to help me as my last sales associate, Bob, was on break. I have never been so insulted by a sales associate in my life. She was so rude and yelled at me the entire time I simply left after 10 minutes; that was when she suddenly started to try and be nicer. I was asking a simple question about venting (options the unit had for venting) and wanted them to install the microwave in my existing kitchen and my contractor was going to do my cabinet modifications later and re-install the microwave. I said a couple times I just wanted the microwave installed before the renovation and she was so stuck on what my contractor was going to do and how she never heard of it; this was after she of course yelled at me they dont do vent work on install even though I was not asking them to. She even grabbed another associate, showing pictures of what I was thinking of doing with my cabinetry, and berated me in front of him. I am not sure who he was, but he was actually calm and explained basic items to watch for regarding the modification. Never will I set foot in this store again. The Cafe microwave/convection oven is sold at other retailers and I will do my business there.

Jo
Review №39

Great selection. Ask for Chad

Ja
Review №40

I did a kitchen remodel on a new construction house. Specialty helped me with fridge range and hood. I saved a ton of money, had excellent consultation from sales to install, and ended up below budget and above expectations. Every step of the way they were very helpful and made sure I had everything I needed in order to complete the renovation. Thanks, SA

Fa
Review №41

Great showroom. the sales person Dave Tschirke is amazing. great prices and they go above and beyond with customer service.

Ro
Review №42

Would absolutely recommend Specialty Appliance! Purchased a combo wall oven/microwave and downdraft cooktop. Bob Sirokman did a great job answering all my questions and ordering went very smoothly. The delivery and installation crew, Calvin, Tanner and Geo did a great job! Showed up on time and stuck with it til complete, making sure everything was done right.

Pa
Review №43

Great place when looking for higher end appliance. The showroom is well done and provides a good overlook at whats available on the market. The customer service was amazing - both on the phone and in person. Debbie was very knowledgeable and gave me some great suggestions on how to narrow down my choices. Thanks!

Su
Review №44

We have completed two multiple-appliance purchases with Specialty Appliance and would not go anywhere else! Heres what you need to consider and I would HIGHLY recommend you work with Jason Starks: SA will match or beat any big box store price so dont think you cant afford to talk to the experts about your appliance investment - you can! And why not be given a private features and benefits presentation by a trained and knowledgeable professional. Jason was extremely knowledgeable about the brands we purchased and ALSO presented better options for our needs that were outside of the brand collection!Specialty Appliance is family owned and operated, and they truly care about providing outstanding customer service.

Ma
Review №45

I am a custom cabinet maker and have owned my business for 47 years.When my clients ask me who they should buy their appliances from I saygo to David Kuxhausen at Specialty Appliance on East Orchard. Without exception each has said they received exceptional service from David and also saved money.

An
Review №46

Great selection even better customer service!

Ad
Review №47

Check out the clearance side 3 units down from the showroom. Kyle shoots straight and will help you find exactly what youre looking for. Great find.

Na
Review №48

We purchased a full kitchen’s appliances & had multiple interactions with many of the staff. All were excellent! From Erick who patiently & professionally guided us through many unforeseen problems, to Bajro who did the installs - who was equally gracious & professional. Also the young lady in customer service that took / left multiple messages .... were all excellent!! So thankful for a business that still offers polite, prompt & efficient service - in this day & age. Bravo!!

Am
Review №49

I bought a Kitchenaid range and hood. Super pleased with the customer service from the sales process through install. Everyone I worked with was great!! Thank you!!

Ja
Review №50

After being dissatisfied with a range purchase, David and the rest of the staff at Specialty Appliance professionally (and without any pain) worked with us to return the range and order a new one. The installers were also very friendly, helpful, and knowledgeable.

Al
Review №51

Libby was very helpful, giving great information on the different types of dishwashers they offer and found one that fits our budget. She wasnt pushy and was willing to accommodate our needs. Thank you, Libby!

do
Review №52

Awesome Team with Great quality product! Even better customer service from our Sales guy Chad! We appreciate all that you have done for Blueprint Investment Group.

Ji
Review №53

Fantastic place if you are looking for high quality, high end appliances. Staff is very knowledgeable but no pressure. They want you to pick the appliances that work for you. They provide guidance but really listen to what you do with your appliances from types of cooking to refrigerator/ freezer uses and storage. Great place.

Ra
Review №54

Nice showroom with many high end brands, and Kent is super nice to offer me professional advice with no pressure of buying. Still need to go back to buy that Miele dishwasher one of these days. UPDATE: Kent recommended the newly (at that time) announced Cove when we returned to buy. Love the water softening dishwasher, and it has been running reliably the last year or so.

Ta
Review №55

While their selection is outstanding, and their show room displays rarely seen appliances, their delivery time was terrible. I ordered 3 pieces, and have waited in excess of 5 weeks for one of them to come in. In another of the appliances I ordered from them, the one I sought was no longer being produced, so my order was changed and I was not informed. (It was a trim and slight color change. I can deal with the adjustments, but wasnt informed when that was done, so had quite a surprise when I arrived at the warehouse to a different appliance than what I ordered.)Update: Specialty Appliance worked very hard to correct the issues, and has made amends for the issues mentioned above.

Pa
Review №56

The appliances are great! The delivery and customer service has been horrible!! We ordered refrigerator, dishwasher, range oven and a hood. The appliances were delivered except for the hood which was on back order and we were never told. We have been told it would be here in a couple weeks and could not be scheduled earlier. It finally arrived and was damaged. They now have told us that they can not be schedule for immediate delivery, even though our project will need to be put on hold and contractors and inspectors will need to be put on hold. The salesman told us “we can not create another problem to fix your problem”. I’m extremely disappointed and will not recommend this company. This could have been easily avoided by a slight tweak in their schedule. NOT HAPPY!

Ch
Review №57

Incredible showroom. Vast amount of displays. Great demo kitchens. Very knowledgeable staff. Not high pressure sales!

Jo
Review №58

Specialty Appliance was a breath of fresh air starting with their no pressure high end showroom,Dave our fantastic sales person, and ending with a quick, timely and professional installation byCalvin. The cherry on the cake of this experience was the Miele dishwasher itself. I never in mywildest dreams thought I would get this excited about a dishwasher, whisper quiet, and I no longer need touse Lemon Shine or Oxy-Boost anymore. My dishes are the cleanest they have ever been and I dont evenhave to rinse them off !!

JO
Review №59

Found the quality appliances we needed for our remodel at a good price. Service after the sale was ok.

Ca
Review №60

Very smart showroom. A really good venue for seeing and comparing high-end appliances.

Br
Review №61

Our salesperson Gary and our installers Calvin & Aaron were excellent to deal with. Their knowledge, teamwork and attention to detail was outstanding.

Re
Review №62

I travelled from Canada and found an excellent price and excellent service with Dave. Thank you so much for all your help

Da
Review №63

I had such a wonderful experience at Specialty Appliance and I owe it all to David Kuxhausen!!! He thoroughly explained all the washer dryers for me and was so honest! I bought some Electrolux that were in the clearance center and ultimately I ended up not liking them but David made ordering new ones and getting these back a breeze! He did everything over the phone with me and I didnt even have to go back to the store and only one installation fee! I cant say enough wonderful things about David I plan on buying any sort of appliance from him... ALWAYS!!!!

Ch
Review №64

David from the Craigslist area is SUPER AMAZING to work with. Great personality and provided exceptional service. Thanks David!!

Gl
Review №65

Wow what a nice place great people to work with

Ja
Review №66

We just finished a kitchen remodel and went to their Greenwood Village store to get a new cooktop, wall oven, and downdraft as part of the job. We worked with Debbie, who was clearly very knowledgeable about her products, and both helpful and patient - she even set up a movie for our kids on the product demonstration TV while she gave us appliance demos. The Greenwood Village showroom is huge -- way larger than it looks from the outside. Unlike a box store, their floor models are actually powered on so you can see how they work and what they do.Heres where we were surprised -- we went with a set of KitchenAid appliances (Debbie didnt pressure us to go with something higher-end like Wolf or Jenn Air). I expected their prices to be a little higher than what I would pay at a box store, and was OK with that because of the extra service wed received. But when she generated the quote and sent it over, I compared her prices elsewhere and she was actually *cheaper* than any other major retailer. Sold.We went with their delivery and install services as well, and both were professional, on-time, and did an excellent job. Ill definitely be going back to Specialty for any future appliance needs.

Ke
Review №67

Great place, great service.

ta
Review №68

Wonderful Customer Service! Beautiful Appliances.

Jo
Review №69

We recently did a complete kitchen remodel to create a true professional-grade kitchen for my foodie wife. Eric Heinecke with Specialty Appliance was SUPER helpful in assisting us develop and execute our vision. He was so knowledgeable, so passionate, and so patient... we could not have done it without him. The end result was FABULOUS! We LOVE everything that he recommended: BlueStar range and ovens, Wolf Induction, Asko sanitation, Sub-Zero refrigeration, Vent-a-Hood ventilation, customer stainliess factricators, and more. Eric and Specialty Appliance are THE BEST. I highly recommend them!

Cy
Review №70

Always a great experience at Specialty Appliance!

Al
Review №71

Terrible customer service

Ca
Review №72

Great service

Information
25 Photos
72 Comments
4.5 Rating
  • Address:8775 E Orchard Rd, Greenwood Village, CO 80111, United States
  • Site:http://www.buyfromsa.com/
  • Phone:+1 303-790-9349
Categories
  • Appliance store
  • Home goods store
Working hours
  • Monday:9AM–5:30PM
  • Tuesday:9AM–5:30PM
  • Wednesday:9AM–5:30PM
  • Thursday:10AM–4PM
  • Friday:Closed
  • Saturday:9AM–5:30PM
  • Sunday:9AM–5:30PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Service guarantee:Yes
Planning
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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