Always a great experience. If you need to wait for your car, they have complimentary snacks, water and coffee. There is a free shuttle to take you to a restaurant or the mall, if you dont want to sit at the dealership. Very honest with your service / repairs. Car is always returned clean and vacuumed. Gabe the service manager is THE BEST!!

This is for Smail Acura, NOT the general public. I have high regard for this dealership.All turned out well, but my experience may indicate a problem with appointments made on line. On an earlier visit I had been advised to schedule an appointment to get new tires on our RDX, possibly in the fall.I used the Internet to make an appointment.I received numerous emails and texts from Smail confirming my appointment and the purpose, some near the time I requested an appointment and some near the actual time of the appointment (two weeks later).When I arrived, the service person asked why I had come in. I said I was there for new tires. He said Smail may not have the tires because I had not said specifically what I wanted. I replied that I would be very disappointed. He persisted; he said he was confused about what I wanted. I replied that I wanted four new tires. He asked, what kind? I replied, how would I know? I pointed out that I had gotten new tires a couple months ago on our other Acura, and I had no idea what had been put on.The problem may have been that I had made the appointment on line. Perhaps all those replies had been computer-generated. The service person suggested that as a possibility.He asked whether I would like to replace my tires with ones like the old ones. Yes, of course, I said. He looked up the inventory and fortunately found the kind of tires I should have.You might want to check why there was a miscommunication. I dont think it is the customers responsibility to know what the brand choices are. After all, I came in to spend $1,000 on tires. If you werent clear about what I wanted, you should have called me. Sorry if you disagree.

Had Timing Belt, Water Pump and AC work done. They were able to do all the work in one day. Very professional staff. Car was clean and spotless. Cost was in line with what I researched online.Bob

First time dealing with this dealership, being that I moved to this general area a few years ago. Did some research, on not just the Acura brand, but also the Smail Auto group. After one visit and a purchase/lease later, I have to say that we are thoroughly impressed with the customer care. The little things that the dealership is willing to do for us means a lot.

Great job on servicing my MDX.Always a pleasure working with you.Thanks again.

Service is impeccable! Every person Ive dealt with has been very kind and professional! I will definitely continue to take my car here. Special thanks to Alex!

Jake has been wonderful! I bought a vehicle from Colorado and everything went so smoothly! Great communication and customer service. Jake and Kim made the buying process so easy and answered all the questions I had. I would definitely buy from Smail Acura again.

Wonderful sales staff! Very responsive to phone calls, email, and text. Normally, I prefer to ride alone on a test drive, but given that I am not familiar with Greensburg, it was a pleasant experience to have Clint along for the ride. He guided us along a route that provided access to both highway and back road driving. He expertly highlighted various features of the car (primarily lane centering). I felt very comfortable behind the wheel. Once back in the office, he was quick to provide numbers for both leasing and financing. I never felt pressured to make a decision or (too) stressed about negotiations. Aside from a snag encountered while seeking approval on the leasing contract (since we’re out-of-state and our trade was also a lease), this was one of the easier transactions I’ve experienced. Delivery day was pretty straight-forward; signing paperwork was quick and painless. They surprised me by walking me to my new car, which had been pulled onto the showroom floor! Jessica provided me with a checklist to fill out and they proceeded to adjust my new car’s settings based upon my preferences. Jessica also offered to go over the various features inside the car, but I declined since I was already familiar with most of them. All around GREAT experience!!

I found my experience to be very positive. I arrived at 8:45am for a 9:00am appointment and was taken care of immediately. The required updates were performed in about 90 minutes and I was on my way home.I highly recommend Smail Acura!

I called for my first service appointment and got the day I wanted .The driver arrived at the time he was scheduled and was very polite . They called when the car was finished , to tell me they were on there way back I live about 45 miles from the dealership .The work done is perfect . I am very happy with Smail Acura’s service😎

Email Acura provided the best experience of all Acura dealers in the area. Clint Robbins was great to work with. Fantastic is the best way to describe his personality and knowledge of their vehicles. I highly recommend taking the time to visit and deal with any of the people at this dealership.

Great service as usual. Smail Acura treats their customers very well, which is why I bought my car there and go back to their service department.

Excellent customer service at their service center, love the detailing and washing of our vehicle everytime we bring it in for service. Employees are knowledgeable and very pleasant to interact with while our van is being fixed or serviced.

Our second positive experience with Smail Acura. Again, they offered the lowest price of all area dealers on the new vehicle we quoted. To be honest, my initial call to the dealership didnt seem promising. But I took the drive anyway and met Jessica and Mike who spent time trying get us in both of the cars we were considering. I appreciated their efforts and feel like we paid a fair price for our final purchase.

Best car buying experience… period! Clint was very professional & informative. My new 2022 MDX ASPEC is the best vehicle I have owned since turning 16 years old and getting my drivers license in 1990!

Alex worked to quickly repair my car and was friendly and patient in explaining several of the features on my relatively new car. All of the staff were pleasant and knowledgeable.

This is my third Acura. Acura offers excellent quality and Wishbone Suspension making driving an excellent experience.

Fast and easy transaction. Clint was super helpful with getting everything ready before we even got to the dealership. My wife (and me) loves her new MDX. Thank you!

I had my RLX repaired at Smail Acura and was completely satisfied with the experience! Alex my service writer, was friendly and knowledgeable. She kept me in the loop and texted me all of the updates. I will be back. They also did a great job of cleaning my car and interior.

The customer service here is wonderful. The service department is a huge part of why I continue to purchase my cars here. Not only do they pickup and delivery your car for service, they keep you informed of the progress every step of the way. Very kind and professional, highly recommend!

Id been looking for a late-model used RDX Advance for a while, and Smail happened to get one in that fit the bill. The first night I went, I had a few questions marks about the car and wasnt quite ready to buy. We decided to go back the next night. Our first sales guy wasnt working that night, so he passed us on to Clint. Let me just say...Acura should hire Clint as a trainer for all their other sales people! He was absolutely tremendous in every way. I normally like to do test drives alone, but his expertise in that RDX was beyond all our hopes and made us fall in love with it even more. If we were on the fence a bit, we were jumping over full speed ahead after spending 30 minutes with Clint. Now, hopefully our ownership experience and ongoing service relationship with Smail matches our sales and purchase experience.

I was very happy with the service I received. Everyone was kind and knowledgeable. Thank you all!

Always a great experience using the service department at Smail Acura. Everyone is friendly and my car is always taken care of. Highly recommend.

Gary Hannah made the process a breeze. Easy going, transparent guy. Great Experience

I recently purchased a 2020 RDX from Smail. John Howard was the salesman who worked with me and I cant say enough good things about him. He was great to work with.The RDX is really amazing! So comfortable and easy yet fun to drive.

I brought my vehicle in which I had just purchased about 2 months prior, for a weird pulling while going above 50. I brought it in due to safety concerns. I was not only treated like I was a burden because I wasn’t paying for them to check it, but they also slammed my car door (very hard) like it was their property. Absolutely a ridiculous way to treat a customer which just purchased a vehicle.

Great service technician who has done work on my vehicle and knows what they are doing as well

Service department goes above and beyond.I had an issue with my Acura MDX (first time in over a decade of driving an Acura), when the tow truck company could not figure out what to do, Smail dispatched two technicians and they took care of everything and kept me updated while the work was done. Excellent customer care.

1/8/2021 - Went is for a simple oil change today, and its always easy to work with Alex. She is friendly and helpful, and does everything possible to see things are right and done well. From the moment you are greeted to the time you leave, you feel like a valuable customer.In 2016, we purchased a new MDX with an auto butler service ($500.00 extra). The service is for a thorough cleaning and waxing twice a year - inside and out.The vehicle has run well, and we are pleased with its performance.On 8/10, we took it in for inspection, and Alex - our service rep - is always positive and helpful. The young man who greets you in the service bay is equally friendly.The inspection was done well, but the auto butler service was a mess. Acura made the situation better by coming to pick up my car, and redo the auto-butler service. They made it right, and I appreciate Alexs help to make things better.

I live about 45-50 minutes from the dealer, the loaner service they provide by picking up the vehicle and dropping off a loaner while getting service is extremely convenient, i love it. I wouldnt own an Acura, as much as i love the vehicles, without it. Theyre also extremely courteous, easy to work with, and provide excellent service. Ive had Acuras on and off for several years now, and Smail is the primary reason why I do. If I didnt have as positive experiences with them as I have, i wouldnt own an Acura. Thank You Smail.

My experience at Smail Acura was phenomenal! Alex, Brent, and Camren in the Service Department were amazing! They were very helpful and extremely nice. Joe in the Finance Department was awesome too. He came all the way through with an amazing warranty for me. Like I said...my experience was phenomenal! I won’t be taking my baby (my car is my baby) anywhere else!

Purchased a new TLX. Found the experience to be good. Had to haggle a bit on my trade in value. My salesperson, John Howard, was great. Made the buying process and tutorial easy. I was impressed with the follow up phone calls after my purchase. Would definitely deal with them again.

Service was excellent. Thank you Cameron

They are awesome at this location! My wife has been coming to this location for the last 6 years and they always provide quality service, shout out to Alex specifically for being so helpful and kind! I highly recommend them!

I arrived early for my appointment due to the fact that there was no line at the Burger King drive through. I stopped to pick up breaks. When I arrived I was welcomed and waited on immediately. I was greeted politely; Cameron and I went over the servicing that I requested. Service of my vehicle was started immediately. Although I was offered a ride to somewhere in the neighborhood, I opted to stay in the waiting room. Before I knew it my vehicle’s servicing was complete. I have yet to have any complaints about the service at Smail Acura. The business is a well run machine. I hope to continue doing business with Smail into the future.

Took my MDX for it’s service appointment! Scheduling was extremely easy and the Service Advisors answered all my questions. They even dropped my car off to me! This place has exceptional service!

Great place to buy your next vehicles the staff is helpful

I had a fantastic experience at Smail Acura purchasing my new Acura MDX 2022. Clint and the entire team were a joy to work with.

Excellent service with experienced, professional staff! I know this dealership will keep my vehicles in tip-top shape, and has been for the last 5 years. Best of the best in auto service hands down!

We had a great experience at Smail Acura this week . I had two problem lights come on, check airbags and battery charge low and of course the day of my appointment neither came on. They could not get the problem to duplicate but I felt completely reassured that they checked everything possible and I could see they were truly concerned to get the problem fixed. Cameron couldn’t have been more polite and was excellent at keeping us posted on the progress and plan to complete the job.

Well, It is the middle of a world wide Pandemic and our lease was up. My husband and I went to the Acura website. Just for fun we designed the perfect car. Within a half hour the phone rings. The caller was John from Smail Acura in Pennsylvania. We were talking to a Professional Salesman. Rather than trying to make a sale he wanted to help. Shortly thereafter the deal was ready for a signature. The first day that dealerships could safely open, we were at the service door. Our vehicle deal was all ready to go. The car is gorgeous! The terms of our agreement are respectable! It is wonderful. Thank You to John for responding to the many email questions I asked.

Very rude salesman via telephone,,,,,would not recommend,,,,take your business to Bobby Rahal in Mechanicsburg!!!!

This has been the best car ownership experience Ive ever had. I have had quite a few serious problems with this vehicle from the very beginning. Let me clear, these were problems with the car itself, nothing caused by Smail Acura. In most cases I would have sold the vehicle and never looked back. However, both the dealership and Acura have gone above and beyond my expectations and resolved every issue, every single time. Not only would I recommend an Acura to anyone I know, I would also highly recommend the Smail Acura dealership. The staff is patient, friendly and very professional. I can honestly say I have never received this kind of service for any other vehicle I owned.

I took my husbands Acura TLX to Smail for inspection. Everything went great. They actually called me to remind me the car was up for inspection and booked the appointment then. The dealer has a beautiful clean waiting room to wait while car is serviced with coffee and snack station. Also they have a shuttle Service To the mall, a nice man comes through the waiting area to ask if you would like to go to the mall. I will definitely take our cars there in the future! Friendly service.

Purchased a 2029 Acura ILX last Friday. The sales team took their time with me and I did not feel rushed. I loved all of what they had there but really wanted the pearl with espresso leather. Without hesitation or trying to sell what was on the lot, the sales manager, Mike, found the exact one I wanted! My sales agent, Randy, was wonderful. Came in on his day off to deliver the car and even surprised me with an Acura bear! I HIGHLY recommend Smail Acura!

Smail is a great blend of being kind and great to deal with while providing a great deal at the same time. Especially like working with John Howard!

I was treated first class by everyone in the service department. The repairs were done professionally and the car was washed and cleaned.

I was very pleased with the service I received at Smail Acura a few days ago. The airbrake inflator was OK at this time and the one item that was mentioned to check was the rear brake at sometime i n the future. Please do contact me at any time when you feel it is necessary.

Gabe handled my service appointment in a very professional manner and got me back on the road within an hour. Great service experience!

One of the best businesses I have ever had to interact with. I have been leasing through and working with them for about six years. Extremely professional, punctual, and always do their best to get the job done even if it means going out of their way to accommodate our needs. Couldn’t be happier with any business let alone a car dealership. Wish them the best.

I have had my MDX for 3 years and will only use Smail Acura in Greensburg, PA for maintenance. The service is thorough and always completed as promised. Communication with them is excellent also.

We worked with Damien and the team at the Smail Pre-Owned in Greensburg. Could not have had a better experience. This was our second purchase and they will be our first choice for future purchases.

We purchased a used 2019 rdx advance from smail and it couldn’t have been easier. We drove 4 and a half hours from Ohio to get the car and they had everything ready. We went for a test drive, got to look the car over, and then signed the papers that were done ahead of time. It’s a shame we are so far away or else we would get our services done at Smail also.

Showed up 10 minutes late for a scheduled vehicle inspection. They took us right in and performed the service in a timely matter. Pointed out a couple things that needed done cabin air filter which I can replace and battery is old and might not make it through winter. Didnt force the work on me. Im a handy guy and can replace said items. Only paid emissions because I purchased my 2010 acura Tl from them and they washed it too. Great job thank you

Great to work with and best deal for us. Have had our third Acura through them .Would recommend buying at Smail Acura.

Excellent service, ease of scheduling and professional staff to coordinate everything that needs done.

Amazing customer service from start to finish! Both Alex and Cameron are gold star employees. I would highly recommend Smail Acura to anyone looking to purchase a vehicle.

Great experience. Very knowledgeable sales staff without any pressure. Definitely would recommend this dealership if are looking for a pleasant, comfortable car shopping experience.

Very very very nine staffs Love it

I take all my cars here! They are ALWAYS friendly, helpful, and answer any question you could have and service is always completed in a timely manner, not like other places I have taken my car previously. I have started to refer all family and friends too Acura service.

Went very smoothly. This was the first time for me to use pick up and delivery. I usually wait on the car. From Cameron being very courteous and helpful to the RDX looking good after Auto Butler. Even the inside was cleaned. This was the first service/maintenance on the RDX so I have to say I was pleased. Thanks again.

Jessica Crawford was delightful and accommodating to work with. I dont think I was an easy customer with various requests and timelines but she handled it wonderfully.Management reduced the previously quoted cost of an accessary when I signed the final papers. They rounded DOWN in my favor.This was my third car to be purchased at Smail and I wouldnt buy another one without talking to them. How can you miss, they must have 8 different brands to choose from.

Excellent service staff and customer service for leased vehicles! Gabe and Brent do a fantastic job!

Very good pick up and delivery service. Quick return and good work . 5 stars

The service was prompt and well done . Driver who came to pick up the car wore a mask and maintained social distance .The car was returned in time an cleanly washed .There are no instructions about delivery and if the car needs to sanitized or not ! I did sanitize the car after delivery .

I had an excellent experience at Acura! John was amazing to work with and went above and beyond for me! I couldn’t recommend Acura enough! They were wonderful. This is my second car from Smail Acura.

John Howard at Smail Acura makes purchasing a new vehicle easy and enjoyable. Top notch service from a knowledgable individual. John was personable, and was able to answer EVERY question we had. Best experience weve ever had purchasing a car.

I have always received the highest level of service at Small Acura. Alex was great, she handled everything I needed done and in a timely manner. All with a very pleasant, easy to do business attitude making it a great experience!

Cameron is absolutely exemplary, amazing young man, stellar customer service! I have never met anyone quite like him- he should teach customer service skills to new employees. He was so friendly, helpful and knowledgeable. And Phil, the driver, was so friendly and personable. I would buy a vehicle here just based on the wonderful experience we had. I wish every business had people working for them of this extraordinary caliber!

2016 Acura RDX.Gabe and his colleagues at Smail are excellent. The maintenance work is done professional and all costs are spelled out. The Courtesy car has always been available. I will continue to have my Acura serviced there.

Jeff Markle and Joseph Paouncic were both phenomenal to work with. They were both kind, knowledgeable, and enjoyable to work with. They made the process seamless and a very great experience. I would highly recommend them both again and again.

Excellent quick service!

Great Service!! I called the service department at 9am and they scheduled me for 11am the same day.Sure am glad I chose Smail Acura!

Dealing with Smail Acura is always a pleasure and this experience was no different! This is our fourth Acura from Smail, We have purchased from several salesmen over the years and Clint took care of us exceptionally well for this purchase. We have trusted all our MDXs to Gabe in service and it is easy and comfortable waiting in the dealership for our regular service visits.

Clint Robbins is the best Acura dealer around!

Over the last 2 years since the leasing of my Acura, I have had great customer service by their employees. Very friendly and accommodating.

The customer service is phenomenal everytime I go there. Alex and Cameron are two wonderful people who happens to assist me all the time when Im getting my car serviced. I definitely appreciate Alexs opinions and patience. I recommend their service to anyone!

5 star care as always at Smail Acura. Highly recommend and have been a loyal customer for over 10 years. Gabe, Alex, Brent, and Cameron are exemplary in their service. Thank you.

Excellent service and service manager Gabe. The $ is high but the service is in most cases worth the cost.

Excellent service ! As usual, you folks set the bar .Alex, the service rep, always is on top of things, keeping us informed of future issues so we may plan accordingly.Fixed 2 items I wasnt even aware of, burnt out license plate bulb and adjusted the sunroof.Best dealer experience Ive ever had, pricing is reasonable and repairs are always done right.A pleasure working with this team.

I have always come to Smail Acura to have my car service and the service has always excellent and still is. I was very surprised when I came to have my car inspected today during the COVID-19 pandemic that on only 1 person had a mask on! I pulled up and it says mask are required to enter. Mr. Kisner had a mask but I didn’t see anyone else. Also when I was waiting in the lounge and a man came in and sat down without a mask also walked around without it. I chose to sit outside on the curb the whole time. Please follow the state/county pandemic guidelines.

Smail Acura always goes above & beyond to ensure our vehicle is taken care of. Alex in the service department is a great person, shes always very courteous, & she always takes care of us. My wife & I highly recommend Smail Acura.

Customer service was excellent. Well treated and service was done in a timely manner. Cameron and Gabe handled the situation fantastically from scheduling the appointment to completing the work. Would highly recommend

They are one of the best collision centers around. They are very helpful and take care of everything. You dont have to worry once they have your vehicle. I have had 3 cars worked on here and have been very happy with all their work. I recommend them!!

I am impressed with the friendly welcome I get when I visit your dealership. The area is clean and drinks plus snacks make an enjoyable stay. Transportation to the mall is also a nice amenity. Great Job!

I am very, very satisfied with the service and TLC I get from Smail Acura. These guys get it right the first time without any hassles. I recommend them without reservation.

Just had our 2019 RDX in for its first Auto Butler. Smail Acura did an amazing job! The young man who checked us in and out was helpful and courteous. Thanks Smail Acura

We always receive great service when we take our car to be worked on at Smail Acura. They do the best they can to fit you into their schedule as soon as possible. The employees are always very friendly and helpful!

Excellent level of service provided. While they spent considerable time trying to find the issue, they did not charge me.

While I was waiting for my car to be checked,a gentleman, in the waiting room, asked my personal opinion of the Smail dealership, as it was his first experience there. I told him they treat you like royalty. Enough said.. 😊👍

Honest and courteous. Dealership prices for service of course but worth it for proper maintenance. Theyve treated me well through 2 RLs now

It was a quick and efficient experience. We had an appointment scheduled and upon entering dealership immediately greeted by a friendly gentleman. Completed some paperwork and dropped off our Acura and left with the loaner. We were contacted in a timely fashion and picked up our vehicle. We are very satisfied with the service.

I had a great experience buying my car from Smail. My salesperson Justin was very knowledgeable and made the whole process easy. Everyone went out of their way to help. I had already secured financing with my bank at a good rate and they asked if they could try to do better. The rate they were able to secure was unbelievable. The overall experience was great . I would highly recommend Smail to others.

The customer service at Smail is hands down the best! They were very helpful, straight forward- NO GAMES! The customer service is the main reason I ended up leasing an Acura again. My sales person, Justin was super helpful and took the time to show me every feature and how it worked. The sales manager, Rich was also awesome- he wasnt pushy like other sales managers- I trusted him and I will be going back to Smail for my next vehicle:)

Smail picked my car up at 8:30 am and it was returned, inspected, oil changed, tires rotated, car buffed and cleaned. How much better service can you get? It was great. I didn’t even have to leave the house.

Call center follows no system. Ended up waiting much longer than I should have for a simple oil change and tire rotation.

Everything was handled exceptionally well from check in through check out. The staff are all attentive to your concerns and courteous. Work was completed in good time and I was out the door within one hour. Brent and Gabe are always ready to assist you in every way possible. That is why I keep going back.

Courteous staff, especially Gabe in service dept.

It is always a pleasant experience when we take our MDX in for service. Everyone is friendly and competent. They finished when they said they would. Just an all around good process and people.

Great experience, easy to deal with and friendly staff especially Jory, Mike and Joe! It was not the typical pushy/pressured car dealership experience which can be dreadful. They have a nice test drive route to try out the car on some county roads which was nice.