Jonathan was extremely helpful. He spent extra time helping me with several issues. He was pleasant, professional, and knowledgeable answering all my questions.

Ask for David Byrne! So polite and extremely knowledgeable. He went out of his way to help me with account issues I was unaware of that saved me more money. He is great to show you options that works best for YOU! What great service and will only be going back to this store.

I worked with David at the new garden location. Service was great. It took the majority of the day (my fault for not backing up my phone) but I was able to leave and come back. He was prompt and wasn’t trying to “over sell” anything. I told him exactly what I needed and he tried to find the easiest and most affordable way to achieve that. Would definitely recommend and would use him again

I have been a Verizon customer for many years...since the bag phone😳. I have had numerous folks assist me within this organization but today was absolutely the BEST service I have ever received. Anna at the New Garden St. store was an exemplary example of what great customer service should look like. She was knowledgeable, personable, caring and she LISTENED to me and heard what my needs were! I spent my career as a corporate recruiter and hired hundreds of people, many of whom were sales positions. Effective listening skills and problem solving are two main attributes needed. Thanks to Anna I had a very pleasant experience purchasing a new phone. Kudos to Anna!

David Bryne helped us get new phones, he took the time to make sure our bill was correct with all the charges and credits with this purchase. I highly recommend him with your Verizon phone needs. Most of the time, I have to fight with Verizon to get my bill straight. David was the best to work with. Thank you so much David!

Was looking to switch from AT&T after many years and not great service where I live. Came in and spoke with Justin to just get pricing and ended up getting done the same day. New phone, new IPad, he made everything simple and awesome. Has helped me a couple of times since. 1st class customer service. If you need assistance at this location, ask for Justin. You will not be disappointed.

Everyone at this location was helpful. Jon Bunting was so informative in explaining options and guiding me the process of selecting the best phone for my needs. I highly recommend this professional and helpful staff.

I am extremely happy with the very professional service I received from Brittany. She is personable and made everything easy to understand which I greatly appreciate. I was comfortable working with her and Justin. Justine provided some technical assistance. He’s great!!

I have been with Verizon since it was Alltel and this is the best customer service rep I have come across. Thank you, Justin Pope! From your vast knowledge of the product ,set up, and transferring of data from my previous phone you deserve a 10 star rating. Also thank you for your patience with helping a non-technical person understand and navigate their new phone. You are a valuable asset to the Verizon franchise!!

Ive never left a place happier than today with my experience provided by Capricia. During a hectic time, she was able to successfully get me going in the right direction. Thankful for representatives like her in a customers time of need.

My experience was most enjoyable! Justin Pope was most helpful! He explained the information to us in an understandable way! He was very patient and courteous! He was most knowledgeable and professional in his manner! We will definitely return to Verizon and will refer family and friends to Justin for superb customer service.

My wife and I had a very pleasant visit with Verizon, Justin Pope was very knowledgeable on the products, and helping us to understand the functions of our phones. He is the best sales/customer service representative that we have had in 15+ years (since All tell). I hope you will recognize his work ethic and willingness to serve others.

Excellent customer service. My rep, John.Bunting hashelped me so much. Because of this, I am using so many options available on the phone.

Far and away the best Verizon store I have ever dealt with. Corey Mackall adds a rare combination of expertise- technical knowledge but with the ability to communicate what is most important to each customer regardless of their own expertise (or lack thereof). Coreys efficiency is stellar regardless of whether you are buying a new phone, repairing an existing phone or simply answering any questions you may have during and well after the sale.

Hey cellular service seekers, this is an honest review from one of the customers who worked with this store. In particularly I can not rate the store itself but I can give a review on one of the people working there. Jon Bunting. You know that one problem that just bugs you to the point where you regret trying something? Well thanks to Jon at this store and his customer service I was able to work out my issue with Verizon and was able to catch great deals and savings, if you go to this store look for Jon!i

Special thanks to Philip. Great deals and great customer service.

Capricia saved the day setting up a new phone and recovering my precious photos! stop by you wont be disappointed.

Capricia was phenomenal! Stopped in with limited time with a minor issue, she was able to successfully resolve my issue in a timely manner. I am very satisfied with my experience here at this location, ask for her and you wont be disappointed.

I came into the store today needing assistance with my email and Bluetooth setup. Capricia was such a wonderful help and very knowledgeable about the products. Im very pleased with the service provided at this location. Thanks Capricia.

I was met by John as soon as I entered the store and had an awesome experience! John is very knowledgeable about the products and goes the extra mile to help his customers. Thank you for making this a pleasant visit!

Were from out of town. Was told to come to this verizon.. so glad we didCapricia helped us. So very nice and friendly and did it all pretty quickly..

Very easy to get here and extremely fast with phone repairs. Customer service is awesome!

I typically do not take the time to write reviews but feel compelled to communicate the positive experience I recently had at this store. After struggling for DAYS trying to reach a human voice via verizon.com to solve an issue I had with my account, I gave up and went into this store. THOMAS LEONARD could not have been more helpful! He was professional, courteous, and extremely efficient. I was immediately impressed with how quickly he knew how to address the issue and point me in the right direction. I had to return to the store a couple of nights later (due to my own ignorance of my phone plan) and, luckily THOMAS LEONARD was there to help me again. Once again, he was remarkably patient with me and knew right away how to address my concerns. Customer Service at this location is excellent!

The service was bad. The employees left the client at the front of the table and said he wanted to go eat his lunch. David McCoy was not very friendly or professional. First of all, he should have checked the phone on every single function in front of the customer, but he didnt. When we got back home, we found that the phones camera didn’t work.Secondly, I highly do not recommend going to this location to buy a mobile phone because he said to transfer the data to the new iphone would cost 35 dollar. This is ridiculous for a big company, especially after spending several hundred on a new iPhone.Third, normally we bought a new screen protector and he should have helped us put it on the new phone; but he didnt.This was such unprofessional service. I would not recommend going there to buy a new phone....at least not from David.

Capricious was extremely pleasant to work with, very thorough and professional. Worked through a few minor issues and had me back in business with a new phone in no time!

Super clean store and super friendly staff. A rep name of Jelly helped me out. It is the best and most professional experience that I have had. Very knowledgeable he helped me and my wife with our new phones. Being an old ancient fella this new gadgets have me beat! Jelly is a phone call away and always has the answer.

Weve purchased many phones and upgraded many phone plans at Verizon stores over the years, but weve never had a customer service rep as impressive as Philip Ivers. He was very knowledgeable about the options for plans and phones and patiently walked us through the ones he thought would work best for us - then even gave us an opportunity to travel back home and retrieve an old phone so we could take advantage of a special trade-in offer. Got our new iPhones at a huge discount thanks to an in-store promotion that wasnt offered online, upgraded our phone plan on several lines and are very happy!

Nice atmosphere, but they clearly dont mind making people wait.

Stephen and Sasha were great. Easy transition from my other carrier. Ported over two numbers seamlessly for me. The inside of the store was super clean and sanitizer was available everywhere. People were distanced properly as well. These employees are super professional and genuinely take safety seriously. An amazing retailer for Verizon. I definitely recommend for anyone interested in joining Verizon.

I cant say enough good things about Thomas Leonard and his help. We took a phone to Costco (where we bought it) for help. After 45 minutes they still could not help with my issue. I took it to Thomas and within 5 minutes he had the fixed diagnosed and the problem solved. He was professional, hard working, and is an asset to this organization.

Anna and the sales team here always go above and beyond! Customer for life!

I normally dont leave reviews but I am making an exception in this case. I am currently not a Verizon customer (however I will be switching soon). I was in the grocery store standing in line and overheard James helping a customer over the phone. I was so impressed with how knowledgeable he was and the fact that even during his personal time away from work he took the time to speak with and help a customer in need. My carrier always tries to refer me to customer service or to go online which can be a terrible experience, especially during Covid-19. I spoke with James about switching my business account to Verizon in the very near future. He was extremely patient, professional and answered every question I had. I look forward to becoming a Verizon customer.

I cannot say enough positive things about my experience at this Verizon store. I have actually never had a bad experience here. This week was no exception. Needed a new iPhone and iPad and made an appointment. I was given a young man by the name of Thomas Leonard. He went way beyond what is normally expected of sales/service staff. He took his time to explain my new electronics and patiently answered all my questions, including my dumb questions and my more technical questions. Thanks Thomas and the whole crew there at Verizon. You made a customer for life!

A little frustrated, we brought 4 lines over on 1/24, we just found out today that they have been billing us for 5 lines PLUS THE ACTIVATION FEE. So now I need to wait until my bill comes in in 2 weeks, see what they reversed off and contact verizon YET AGAIN to get the full amount credited back to us for a line that we never asked for (and insurance for my line).It appears to us that the salesman was trying to pad his sales.And this is not the only instance that points to that type of motivation. Its actually the 5th time (so far). (Updated from last review of 4 times)When the other 3 ppl went to activate their lines (ahead of me by a week), he had added the insurance, which is like $15 per month PER LINE. They had to repeatedly refuse the insurance to him in order to get him to finally remove it.I came in a week later. (My s21+ had not yet become available as it was just released) I come in at 6pm to trade in my old phone which they knew i was doing weeks ahead, didnt walk out of the store until 8:30pm. Unreal. So while I am there, the salesman, I dont know his name nor is it relevant. This is a training issue by the store owners/licensees. Of course he told me he had added the insurance as a courtesy because I needed it. I knew he was going to try this after already hearing from the other 3 earlier and I told him to get rid of it. I didnt tell him to go eff himself, as a courtesy............UPDATE:...........But wait, after he confirmed for me that he had removed the insurance, I just went into our bill, which Verizon must spend hours and hours in a committee making sure it is as complicated to follow as humanly possible.. Guess what I found on my line Total Mobile protection plan .... $15 He never actually took it off. Nice. How many coincidences actually become willfully screwing us?.....Back to the original review: Do you want a charging block, it only comes with a cable? Sure. Youre gonna need a screen protector. I dont recall him asking, he just assumed I wanted it. Do you have car chargers for this type of cable? Sure. he goes and gets one. ... And then he asked me if I wanted something else. I said yes.I honestly thought because we brought over 4 lines, got 3 iphones and a s21+, these were all just being comped. At no point did he mention there was any charge or how much anything costs. Yeah, call me naive. But if someone asks if you want something, never refers to it costing anything or how much it is, I am not expecting a charge. I was wrong to the tune of $133. and change. The screen protector alone was $50. I returned every accessory the following morning when I went through my receipt. (Amazon, a better charging block, car charger cable and a better case added up to $36+tax. Free shipping) I couldnt stand the screen protector, I have no idea what one costs on the open market. I am guessing less than $50. A lot less.So...1 Insurance for the 1st 32 Insurance added on without my knowledge for the fourth line3 Overpriced Accessories prices not being disclosed ($133.)4 A 5th line added to the account without or knowledge.5 Insurance for one line left on after being told and confirming to me that he removed it. Hows about I smash this thing with hammer since its insured and tell them to get lost?And about 5 trips and at least 6-7 hours of time spent and things still arent right. Regardless of how many rebates, credits, this that and the other that Verizon offers, its just not worth this level of annoyance and greediness. Its simply unprofessional and reflects a contempt for the customer as nothing more than piggy banks who need their pockets picked.Yes, the network is great. Its the standard by which others are measured and 5g is widely available in my travels and our houses. But this licensee needs a kick in the @$$. I love my phone. But tbh, I was pretty happy with everything I had before. The minute my 2 years are up I will go elsewhere.Stay away from this licensee. Theyre ripoff artists.

Great knowledge employees, great products.

I had an older phone that just couldn’t take the updates it kept losing a charge so called and got an appointment with Jelly to help me ! Jelly was the guy who helped me and he was great told me all the possible solutions including a new battery as well as a new phone maybe later he said but offered me options. I ended up getting a new phone . He spent the time and transferred all my old data to the new one which took a while because my old phone kept conking out .He even offered to pair I with my car or get my Apple CarPlay going . great service there . I would recommend to go there for great service and help ! Will definitely head out there again if I need help of any kind

After being tired of phone service that didn’t meet me needs for travel, I decided to give Verizon a shot. When I walked in David Byrne greeted me with great customer skills. He found out what I was in the market for and helped me navigate getting the best deals and service plan. Now I have reliable phone service, upgraded phones and a fabulous iPad that meets all of my needs for work and personal use.

Damian was straightforward with me and I highly appreciate them definitely recommend

I recently had an experience where everything seemed to go wrong when purchasing a phone online and not being able to receive the product I originally ordered. I so happened to call a couple of Verizon stores to see if they had the phone I was looking for in stock. I called this location on New Garden and spoke with Capricia. I have to say she was AWESOME! She really went over and beyond in helping me find the phone I was looking for. Her communication was great and she had a bubbly spirit. I really had a great experience and I would highly recommend her to anyone looking to purchase a new phone.Thank you Capricia!

I came in to the store and David McCoy assisted me.Mature, intelligent, patient, a master at teaching me how to use my new LG VELVET.Ask for David when you need to get a better carrier (Verizon). He works at the New Garden Rd. Store.

I came to the store with my iPhone 12. I had many questions about its features. John was extremely helpful, and extremely patient.

Rikki was the best rep weve ever had. Shes amazing. She helped us both get new phones and set everything up for us I hope she never leaves

James Wade, New Garden store, was our customer service rep/technician and he provided the best customer service that I have experienced in quite some time. He was pleasant, knowledgeable, patient, very focused on our needs, answered all our questions, and ensured we were delighted every step of the process! I wish I could give him more than 5 stars! James, you are AWESOME! 👏👏👏

Jerel in in the repair center and John B on the sales floor honestly provided me with the best customer service Ive received from Verizon as a 15 year customer! Thanks to both of them.

Bought a new phone from Rikki and she was the best. Helped me pick a good phone for us. Set everything up. Took the time to make sure we understood everything. Go see Rikki. Shes the best!!!!

I recently visited this Verizon location for my business service. I had the privilege of being helped by Adam Lindsay, a Cellular Specialist. His customer service skills were impeccable and his product knowledge was impressive! I felt like he genuinely wanted to resolve my issue as efficiently and as quickly possible. This was such an enjoyable experience. My issues were resolved quickly and I left with a smile on my face. The entire staff was engaging and helpful. Just wanted to thank Adam and the rest for the gang! :)Happy Customer

Good service and great selection. Justin went above and beyond in dealing with my account.

Had a great experience. Chris Earl was patient and very instructive. And we had a few laughs as well.

I want to let you all know that Myles Wallace from the new garden cellular sales store was amazing today!!!! His patience, willingness to help, and the pride he took in his job made the wait well worth the while. He was able and beyond willing to answer all questions I had in regards to my upgrading of a new iPhone. I have been to this store several times and I’ve always had great service from the salesmen but Myles really went above and beyond to help me today for over 2 hours and again, I really appreciate his patience and willingness to help me so much! Thank you Myles and thanks to the store for having such a friendly and knowledgeable sales expert in there to help me out today.

Damiens customer service was quick and excellent!!

Jelly Batista Garcia helped give me all of my options regarding my eligible upgrade today. Speaking with him was a professional seamless experience that got me the information I needed with ease in an entirely comfortable exchange. He was knowledgeable and listened to my situation. Excellent all around. I recommend him to anyone. Verizon is fortunate to have him.

I was referred to Capricia for an appointment and I must say I am thoroughly pleased with her expertise. This representative took the time to explain various options for my new phone & I believe with her help I have chosen a wonderful device. I highly recommend this location and Capricia for the wonderful experience.

Rikki was awesome. She was patient and helpful. Highly suggest going to this store and asking for her. Great experience.

Had a wonderful experience with Stephen when coming in with 1000 phone related issues. Have not had a customer service professional be that amazing in a while. Truly did a great job and had an amazing attitude the entire time.

Every time I called up there to speak with the repair guy he was gone. Representatives citing 40 hours and he has to leave. Never was able to get my phone fixed by them so I went somewhere else. Would not recommend.

James Wade was extremely helpful. He was patient, explained everything carefully, made sure I could do operate the phone successfully before I left the store. I would definitely recommend him to anyone.

Great experience switching my service at this stor. Capricia was able to help me successfully activate my phone on the Verizon network while my assistant was not in the office today. Thanks Capricia!

Capricia Lucas was knowledgeable, welcoming, courteous, and a pleasure with whom to work. I have recommended others to her. Best phone buying experience ever!

I absolutely hate going to the Verizon store. However my experience with Deboris Walker at this store changed my perception. He went above and beyond. He was very knowledgeable about the plans, what would save me the most money, and about all options available. He was patience and took the time to explain things and treated my son and I like we were his only focus at that time. Thank you for doing customer service like it should be done !!

If I could give more stars to Jelly Garcia, the representative at this location I would! He was very knowledgeable and answered all my questions and assisted me with my issues. I use to have Verizon long ago and switched to consumer cellular. Jelly was able to to switch me back to Verizon, transferred everything over and managed to make this process the fastest I have ever experienced. Thanks to Jelly I am happy with my service once again and I will recommended him to everyone I know!

These staff here always very friendly and patient. Justin was a great help!

My experience with Capricia was phenomenal! Customer service was awesome, She gets 6/5 stars! I will definitely return to this location for future purchases!

I came in today and Anna helped me. She was absolutely terrific. I was so totally happy with the resolution for our issue. Thank you, Anna!

James was a great help! Very knowledgeable and professional. Definitely will be recommending him to any friends that need new phones!

Purchased a new phone yesterday. Brian was great and very patient with the set up of the new phone.

In store is actually better than the website for a good quote. Deboris, the guy who helped me was super friendly and helpful.

Thank you Jelly for helping me out with switching over. He really made the process really easy and recommended different options. I felt good after I left and I have been enjoying my phone and the service! Thank you Jelly and everyone at Verizon.

I had to get a new SIM card for a new cellphone. In and out in about 10 minutes. Very fast and extremely friendly.

Excellent service with no wait and safe practices in place. Thanks Gary for helping us crunch numbers and make the right decision.

Jelly Batista Garcia assisted me at the Verizon store on New Garden. Being frustrated with a phone that didn’t work, Jelly made the process of getting a new phone very very easy. I love the help I got from him and I love how this store is the only Verizon store that I been to that is willing to help you out to the end. I will never go anywhere else. Jelly has all of my future business and I will be sending him some. If you are having questions about Verizon, go see Jelly!

Anna is the greatest, because of Anna we bought 2 phones. Give her a BIG raise.

I just recently switched from Sprint back to Verizon and Amber Muñoz made the transition seamless! Wow! She was extremely knowledgeable and provided superb service. I can honestly say I have never had a better (and faster) experience with a phone retailer, thanks to Amber! Whether you are an existing Verizon customer or considering a switch, I highly recommend Amber if you want someone in Greensboro who knows what they’re doing and can provide excellent customer service. So glad to be back with Verizon!!

O’Quaria was such a wonderful help today with getting my new phone set-up. Gave lots of patience and never got upset or aggravated. About 6 hours later, my phone is set up. Such a kind sweet lady, definitely would recommend seeing her!

Visited the new garden verizon to get switch SIM cards from a broken phone and had the best customer service from a verizon store yet. The entire staff was helpful, but Jason went above and beyond what was expected of him. He worked for 3 hours trying to transfer very valuable photos from the broken phone into a new phone. He did not complain once and kept a positive attitude the entire time. He also informed me of information that saved me a lot of money in the future, hands down the best service Ive experienced so far!

WOW, that pretty much sums up my experience today at the Verizon location on New Garden. I walked in feeling frustrated and unsure of my decision to select Verizon for my cellular use. I was greeted by a young man named Neil and he immediately set my mind at ease. I expressed what I was looking for an he immediately provided me with options. He was very knowledgeable and took the time to explain every detail of the service. He made my daughter and I feel like valued customers and we hadnt even signed the contract yet. He assisted with transferring any information that was important to me and was extremely helpful in setting up the phone. Im looking forward to a long business relationship with Verizon.

Gary is the consummate professional and provided outstanding product knowledge and service during my initial purchase and subsequent follow-up. In both situations he went above and beyond expectations in providing the phone I wanted while later rectifying an issue related to the transaction that was attributable to another office. He is the best representative I have encountered over the number of years I have been buying cell phones, and I strongly recommend him as a trusted resource when making your buying decision. Thanks again, Gary for doing such a great job!

Needed to purchase a new phone and had a great experience at this store. Raquel assisted me and she was awesome! She was very patient and answered all my questions and made me feel comfortable as I am not tech-savvy. If you visit this Verizon store location feel confident that you will get great service...especially if Raquel helps you.

I went in with some trouble with my phones charging port and even though the repair tech wasnt there, Jelly was very kind and looked at my phone. He could have sent me to another store with a repair tech but instead he took the time and was very patient and didnt give up until he got my phone working again. Thanks Jelly, you rock bro.

I had one of the best Verizon experiences at this location! I was greated as soon as I entered the store by Amber and she took care of every issue I was having. Not only did she solve my problem, she saved me money without me asking! I would 100% recommend asking for Amber when you enter the store!

Ive been working with William Bennett and have experienced some of the best customer service EVER! He was so kind and patient during my upgrade. I rec a sales call Sat. about getting on a better plan and made an appointment for Monday. William first put me on a better plan but after talking with him and his great service I finally upgraded my phone. Now to get my husband in there to upgrade his phone but only with William!!! So glad to see there is still great customer service out there!!

ABOVE Excellent Customer Service & Attention to Detail !!! My wife and I recently purchased brand new LG G7 phones from sales representative Josh Lanham and are extremely happy with the entire process and our new phones! When we initially met Josh we werent in a hurry to buy phones, but wanted to see what was out there and if there were any great deals at the time. We explained our situation to Josh and he gave us recommendations and options that best catered to our needs; he is knowledgeable and made us feel valued . We decided that we eventually would go with G7s, but wanted to transition when a stellar deal came along. Josh told us he completely understood and would periodically let us know of deals that best suited our situation and saved us the most money. He was honest and lived up to his word by messaging us every two weeks for almost two months which is when the best deal came along. We then met him and purchased two LG G7s from him. Josh made the purchasing process very simple and answered all our questions. He is wise, trustworthy, and we look forward to doing business again with him. We now recommend him to our family and friends and YOU!

Not a fan of Verizon as a corporation but had a wonderful personal experience today at the store. I recently received a new phone and tried to transfer on my own. Unfortunately something went wrong with the transfer and several things did not get transferred to my new phone (including the voicemails I had saved from my Gram that has recently passed).As you can image I was upset that I may have lost those precious memories. But thankfully no. I wish I could remember the young mans name that helped me. He was so nice and understanding and patient as he took the time to fix the issue. I couldnt have been happier to have those voicemails back! Forever grateful to him!

After coming over from AT&T after 18 years I was a little apprehensive. But after my experience with Mr. McCoy who signed me and up did a great job getting me started and set up at Verizon. I had an issue with my new phone with the phone quality people couldnt hear me speaking which was very frustrating. I have been Back to the store twice to resolve this issue with my phone. The first time the gentleman was very helpful. He did a soft reset changed some settings. it work for a little while and then went back to having the issue. Came back a second time dealt with the team leader Kenny Blankenship who was very helpful very courteous and professional and did a hard reset and wiped the phone back to factory settings.Hopefully this fixes my problem but after speaking with Kenny and the staff I feel like theyre very supportive and will stand behind me and make the situation right.Im feeling a lot a lot better about my decision to come over to Verizon now with this high level of customer service with this local Verizon team

Neil at Verizon is awesome! Not only did he help me fix my phone, he explained why it went into the LG loop. He went even further and helped me lower my phone bill by doing the unlimited data plan and it lowered my bill. I recommended my parents to go see him and they said that he was fantastic and answered all their questions they had. If you go to Verizon you should ask for Neil!

Jelly was phenominal! Personality, great smile, attention to detail, and concerned about my understanding of the options available to me.He shopped for ways to save me money when I inquired about upgrading my account to unlimited data. We have been Verizon customers for 30+ years (even before it was Verizon), and have always been impressed with their representatives. However, Jelly outshines all those weve dealt with in the past.

Very professional. Know as her stuff! Helped with billing questions

My daughters phone had stopped working and we thought we were going to have to replace it. The staff at this store was super helpful - they took time to trouble shoot and helped us talk to the Verizon tech service. In the end, they were able to figure out what the problem was and that it was covered by the warranty. We are grateful that they took time to help us and would highly recommend this location!

Went to this location with my family when we were eligible for an upgrade. Had a great experience and the staff are super friendly. Adam Lindsay’s the man! We had tons of questions and he was very helpful and patient with us. Would recommend visiting!

Love this store!! I went this weekend and Itai Conradi helped me with getting a new phone and did an excellent job with taking care of me and answered all of my questions. He helped me chose great case as well from them as well! I would highly recommend him to anyone that needs help with their Verizon needs.

Originally I was going to go to the Apple store, but decided to go to Verizon; that was the best decision I made all day. Itai Conradi was a great salesman and a tremendous help in my decision on which products to purchase. He answered all of my questions and set everything up. I will recommend him to my friends.

Amber Munoz was absolutely fantastic at my recent Verizon store visit. She was incredibly friendly, and helped me fall in love with my phone and accessory choices. I would HIGHLY encourage visiting her location and talking to her: it’s definitely worth it!

Rikki was awesome and super helpful. Ask for her!

I received a new phone a couple of days ago as a birthday gift. (Lucky me!) With all the new bells and whistles, I had a few questions. Mr. Deboris Walker was helpful, patient, pleasant, and kind... with a sense of humor too. This professional and outstanding service is GREATLY appreciated!!! Thank you!

I have had very pleasant experiences at this store. Always greeted with a smile and helped quickly upon arrival. Kate walked me through the set up of my phone and ensured that it worked when I left the building including helping me to set up my work email and other various essential apps. 5 star rating!!!!

Jason Glancy assisted me today when I visited the New Garden store. I was having issues with my phone because it had not been synced to a new hard drive just installed on my lap top. Jason spent at least 30 minutes doing what needed to be done to my phone so my devices will operate in tandem. He treated me with great patience and kindness as he explained that the changes he made were necessary so the phone would perform optimally.Jason really made my day. I have many family members and friends who are Verizon customers. Should they have device issues of any kind, want to upgrade their phones or plans or become first time Verizon customers, with all confidence Ill recommend them to Jason. He sets the standard for what excellence in customer service should be.

We came into the store for my daughters screen protector. Ty German greeted us and provided us with the most amazing customer service. He resolved our issue and helped me with my phone as well. He made sure to not only address the concern we were there for but also help with any other issues we had. Its nice to know we have people out there that actually strive to exceed customer expectations.

No help at all

I had a great experience here with the associate Kenny! He gave me great information on the new iPhone X, service plans, cases, and much more! Kenny allowed me to ask as many questions as I wanted! I recommend every customer go to Kenny for help! I will definitely come back for his service! He is great!

Amazing staff and fast even with a crowd

My son is a Verizon customer. He had gone to this store for service on his account and had met with Neil. My son recommended I change providers from ATT to Verizon for better experience. When I walked in to the store I was immediately greeted by none other than Neil who proceeded to educate me on product offerings, competitive choices, and price points. It was Neils knowledge, professionalism, and focused contact that I now own an Apple 10, 2 year plan, and highly satisfied. Thank you Verizon and Neil.