Did not have what I was looking for but called another store and them hold for me. Associates were helpful.

Ace is the place! And Bradleys doesnt disappoint. Service is quick and friendly, and often they can identify what you need even if you dont know what it is based on your description of the issue. Ive not been disappointed yet.

Had exactly what I needed. Friendly and helpful staff....

Love this hardware! So much nicer than going to the big box to get ignored or overwhelmed. Knowledgeable and friendly staff and a locally owned gem for the community

Very friendly employees, even though the clerk hadnt been there for more than 2 months, he went out of his way to assist me. They didnt carry what I needed but I was able to get something comparable to it, cheeper than the original product was. 😊

Great store! Friendly knowledgeable staff. Everything you need is there.

I love shopping at this Ace Hardware. Customer service is the best and the number one reason I go there. Which by the way is way too often.

I had the need of a replacement key fob and visited this local Ace Hardware. The ordering process was quite quick and I was out the door to await a phone call that the fob had arrived. Sooner than expected I was notified on the arrival of the fob and I scheduled a appointment to have the new one programed to my car. Upon arriving at the store I was met by Sam (Sorry I didnt get his last name) he was courteous and review the process with a fellow associate and we proceeded to the car for what I thought would be a quick and easy programming. Sam had a device that hooked into my cars computer and proceeded to go through the programming step on a tablet. After several attempts to program the new fob he contacted the first level of support. I was sitting in the passenger seat while he was in the drivers seat. I could hear the tech support walk him through the steps. At this time Sam began to apologize for the delay. I have been in customer service for 45 years and I know that Sam was working hard to resolve the problem. I am not one to get overly agitated with the roadblocks that technology can through in the way of an easy programming process. I decided to leave Sam alone with the technical support and went and sat on a pallet of stones and enjoyed the clear sunny day. After approximately 1/2 hour Sam exited the car and again apologized for the delay and the problems, I told him not to worry about it things happen. He said he spoke with the second level support and they determined that the new fob was faulty. Unfortunately while trying to program the new fob the car when into a security mode and would not allow the keys or fob to be programed and they would have to order another. The next day I called and Sam let me know that the new fob had not arrived yet and I chose to go and pick up the car since that were able to remove from the security mode and was able to get my old fob and key working. When I arrived Sam again apologized and said that the new fob had just been delivered. So he started the programming again and within 15 minutes both the old and the new fob and key was programmed. Success!! Sam continued to apologize and I continued to assure him that all was good on my end, I was just happy to have a working fob. Sam was patient, did not get flustered and worked through the process. Knowing that Sam did not intend for this to happen there was no reason for me to become upset, ranting and raving normally does not get you anything but high blood pressure. So to Sam I say thank you for your diligence and patience, you are a credit to customer service.

Great help and opinions. Always 1 or 2 people to help.

They know their stuff here! You remember the neighborhood hardware store that had what you need and people who know what it is that you need to get a job done? Yeah, thats this place. Ace is the place. Who knew?

Only the cashier seems to wear a mask. Even during a full blown pandemic. Not cool

Small Town feel in the city. Great folks

Always have what I had what I need and always good service

Small but has so many cool things & very nice staff

The team there is wonderful. Very helpful and friendly. Highly recommend if your looking for anything before the big box places

Great place most are knowledgeable and eager to help you

I’m standing here right now waiting for paint and there are at least three employees not wearing masks, and COUGHING while there are signs stating masks are required in the store. What?! I won’t be coming again. So irresponsible.

Nice selection, large clean store and helpful friendly staff.

They had the hardware I needed at prices I could afford. Fast in and out so I could get back to the project at hand instead of spending my whole day in a big box store.

Always enjoy shopping here. Friendly and helpful staff make for a great visit.

We like to support local hardware stores. My husband was just there and at least two employees didnt have masks on.

Great place with helpful people.

Good customer service, great prices.

Super great experience during my first visit today. They had everything I needed and the folks working were more than friendly. Check out their power equipment section, it’s impressive.

Experience was great! Very helpful employees located items I needed and I was in and out in 5 min. Clean store and pleasant shopping experience.

Ace was once a place to find old hardware parts but not anymore. They are just like the big box stores only carrying popular stuff. They are better than the big box stores but not by much. Hence the four stars.

Walked in, saw that employees were not wearing masks. Walked back out. Complete disrespect for their customers.

Very disappointed in the Ace Hardware on 44th street in Grand Rapids. They are not requiring patrons to wear masks nor are their employees wearing them. I will no longer take my business there as a result of their complete lack of regard for public safety.

Nice people tried to keep them in business but they did not have what I needed. Had to go to home Depot

Helpful staff and knowledgeable on many items.I will be back.

Friendly service and an amazing selection of things. Being part of their rewards program really is a good deal. Nice when you dont want to take time for big box stores or want personal service.

They carry some brands you cannot get at big box stores, but on this day, NO employee was wearing a mask, and there customer service left something to be desired. Abiding by mask and social distance rules are a deal breaker for me. I am done with Ace Hardware.

Have been going to this store for years. However they dont wear masks. So after many years and lots of money I will no longer go there. When I asked the younger cashier about this she was rude and short and said of you dont like it there are other places to go. So I will

Clean store, well stocked..Clerks are very knowledgeable..Home town quality!! Its a must.

Nice people. Very helpful

Its always difficult to shop there, they rarely have what you need and you cant rely on them for advice.

The employees at this store we’re not wearing masks when I visited this weekend 4/17. When I asked the cashier why she wasn’t wearing a mask she said “ we are legally not supposed to answer that question”. Very disappointing!

Absolutely amazing customer service. 😁🥳

I have always loved real hardware stores. In my area, the only real hardware stores left are the ace hardware stores, and I have two I generally shop.Today I went to Bradley Ace hardware store number 14 431, located at 31 44th St., Southwest Wyoming, MI. I was distressed to find that most of the workers were not wearing masks. Furthermore, there was a sign posted at the BACK of the store stating that 25 customers was the limit in the store, but there were far more than 25 customers in the store. No one was at the door monitoring that. I wear my mask to protect other people from germs I may have. I count on other people to wear masks to protect me from germs they may carry. The fact that the workers didn’t even care enough about the customers to be wearing masks, convinced me that I will not be able to return to the store. But even worse than that, they are not asking people to stay far enough apart. In fact, while I was standing at the customer service desk waiting for my order to be brought out to me, a worker without a mask called the man behind me who also was not wearing a mask up to the counter to stand next to me, within one and a half feet of me. There was nowhere for me to go, because the next space at the counter was also occupied by a customer with no mask and attended by a worker with no mask.If businesses choose to continue to operate this way, we are going to find ourselves shut down again, and that is a terrible tragedy. In order to vote with my wallet, and to protect my family from potential exposure, I will not be returning to this Ace Hardware.

Very nice place. Good peoples

Very disappointed in the service i received today! Ive been a loyal customer for 15 years and found today that the personal attention that kept me coming back to this store is gone? No we dont have is all I got? In the past the sales person would have made an effort to find it for me! I had to suggest to the sales team (3 people) how to get me the items i needed. Will not be returning to this location as I found a more helpful team at RYLEES ACE of grandRapids

Has items other hardware stores do not but most items are overpriced in comparison to the stores that do.

Sales associates NEVER wear masks and they dont social distance. Its December 4th and Kent County Michigan is a hot spot for COVID-19 but no masks on employees. No Thanks. I will use Amazon or Menards.

Quick in and out and staff always greet you and can tell you where in the store the items that you are looking for. Real customer service.

Friendly staff and large inventory of quality stuff. Highly recommend if you can afford it. Sales and bargain area are my favorite part. Really good deals there!

Got what we wanted

Every single time Im running in Ace, the cashier always sends me directly to Isle needed! If further assistance is needed workers are very knowledgeable.

Always like going there. They are always willing to help you find what your looking for. The cashiers are always friendly except for today. She was kinda quiet. Think she just started there. Never seen her before.

Excellent service and have good selection of products.

Picked up some hardware to hang a growlight today!!

Awesome selection and awesome service. Great place to find those hard to locate items !!!

Employees are very rude to one another, especially the young ones talking to elderly in a condescending and patronizing way. Also, employees not wearing masks even though there is a sign on the door about masks being required.

Employees here are knowledgeable about what they are selling and what someone might need to do a project whereas the big box stores you cant even find anyone to help you and when you do they have no clue what youre talking about!

Always have more than I need

Small Town feel. People friendly and very helpful!

Felt like I went back in time. Very few people had on a mask.

They are always so patient and helpful. I love coming here opposed to Home Depot or Lowes.

Always a helpful place and convenience is nice vs bigger box stores. Like availability in getting my lawn equipment serviced just wished they didnt have such a long wait. But guess thats what you get with good reliable services. Worth the wait for sure.

Friendly service

Cannot support this company when they do not require shoppers nor their own staff to wear masks. Multiple employees were not wearing masks this past weekend.

Everything you need and the right experienced staff to answer questions.

Very helpful staff, well organized products, and efficient checkout. Exactly what youd expect for a hardware visit, planning on using them from now on.

I highly recommend this location if you are looking to purchase STIHL equipment. This ACE location has significantly more STIHL products available/on display than the average ACE location (that I have been to, at least), and some of their employees seem to be very knowledgable on them. That is a major plus for me, since I am a huge STIHL fan. I purchased a FS70R weed whacker about a year ago and a BR430 back pack blower from them today. A big note on STIHL purchases as well - be sure to ask about the double warranty you can get on your tool by purchasing oil or premixed fuel at the time of purchasing the tool.

The personal time they give you and help with your ideas is wonderful of Ace Hardware. My 1st stop anytime I need a hardware store.

Today my husband called and wanted to find it out what happened to the equipment they serviced for us back in October. Knowing we are older I asked my son to go with my husband because I didn’t want us to get taken advantage of. Tom the manager became angry when my son recommended calling our lawyer to look into it.His advice was it needs to be run constant we called the manufacturer today and the manufacturer said TOM’a advice is wrong. They do no recommend a power washer be run in the winter in Michigan.I will constantly share this horrible experience.

Was getting paint and the person serving me was so helpful! She even had a coupon at the register for me to use. When we compared their paint prices with the big box stores, the price per gallon was about the same. I prefer supporting smaller local businesses when I can.

Everyone,is always very friendly and very helpful. I had some house keys made. They were fast. I think I was only in the store no more than 15 mins.

Very good service five stars

Very , Very helpful. He took the time to show us how to repair it. It was Tom, the store manager. He deserves a raise.

Very friendly and has a good variety of merchandise

The staff is very friendly and very helpful! I go here often because its just around the corner from my house!

I love this place. Friendly staff and quick to help you. Brings by the days when customer service makes you feel important. Thank you for making me feel that way.

WonderfulMade my window and had a great experience!!!

I love this place. The quality of helpful people are endless. You looking for help and need answers, then you will find it here

For everyday hardware needs, forget the big box stores and their marginal discounts. My experience at Bradley Ace was so much easier and far more beneficial. I came in with a list of several DIY projects and in need of suggestions and advice. Tom Chew was very helpful and professionally knowledgeable. I was out of there in less time than roaming the aisles of a big box and went home with the best hardware and advice for getting each task done.

Expensive. Not everyone wears masks

I broke a dowel rod trying to put together a poorly-designed shelf. I came here looking for one but they didn’t have the proper length. The associate looked high and low. I was about to walk out when he came running after me. He suggest that I buy a long dowel rod of the same girth I needed and just cut it down. I asked if he could cut it and he said yes. This is one of the best customer service experiences I’ve ever had. Keep up the good work!

Very helpful. Helped find what I needed with efficiency too.

Its an Ace hardware, need I say more. If I need something that I also need advice on, Ace is the place.

Very helpful

They had everything I needed and pointed me right to it. Friendly and helpful, just the way l like em!

Manager gave me a unreasonably hard time when an item rang up less than it was marked on the shelf. Rather than offering to go look to see she was wrong she just wanted to argue with me that it mustve been in the wrong spot. It was $2.50 on a several hundred dollar purchase.

Very friendly & knowlegable team offering help rather than customer having to seek them out! An extremely wide variety of top quality goods at competitive prices. Bradleys Ace Hardware is the 21st century embodiment of the classic well-stocked, locally owned small town Hardware store of years gone by!

Great selection of items. Friendly staff.

Had Toro riding mower serviced here. Diagnostics were given & they even went out of their way to give recommendations when parts prices from Toro may have been higher and I may not need the part. Super happy with them.

Nice & friendly $ little high

Impressive selection! Just one suggestion, the checkout girl had no way of looking up the price of lag screws I had!!It you buy something like that be sure to write down the item number a price !

Easy in easy out friendly people. Great staff

I really needed to talk to a service guy about my bucket saw for just a min. I have a ms150 top handle saw that will not stay running. I’m in the middle of cutting a tree down and really needed help. They don’t have a saw to sell me and said it will be weeks before can look at my saw. Horrible customer service.

Walked in. Greeted by everyone. Needed advice on building a router table and hardware needed. In and out in 5 minutes. The staff here is awesome. Highly recommended!

Very helpful

Friendly customer focused staff. Always incredibly helpful.

Every Ace location is unique, but youll almost always find what youre looking for. Knowledgeable staff thats always willing to help.

Very helpful people.

I walk in..im greeted right away..asked what they can do for me or find for me..and i get what i need right away. Quick service. Friendly people. Love coming here.

Friendly people !!!!They have everything !!!Very convenient !!!Service is awesome not like the big box stores.

Good service on mower and blower repairs.Polite and helpful workers.

Great place for help with plumbing issues.... Personalized to exactly what i needed.

I typically like to keep my business local and especially work with businesses that are closest to where I live. But there was a sale on a patio set from 4.1-4.15. Called them day of sale they couldn’t order because was not in stock told me to call back later. I called back on the 4.15 the service desk told me they could not order it and instead told me corporate switched it out with a diff set that is comparable but the chairs don’t swivel and that’s huge for me. He told me flat out they could not order and could not honor the ADVERTISED SALE. Told me maybe call another store. That’s a great Idea because Rylee Ace hardware wasn’t able to order but told me to come in store and work something out. Bottom line is you have people working giving wrong info or they can’t operate a computer because all I had to do it order was just check what stores had it. I was able to order the PATIO SET your employee said I could not buy or order.

Friendly quick service at a good price. Love shopping here with the family!