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Alpine Collision Center
2225 Alpine Ave NW, Grand Rapids, MI 49544, United States
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Alpine Collision Center
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Be
Review №1

I had a minor crash and they were exactly on with how many days it would take to fix. They very extremely helpful and answered all my questions. My insurance company referred me to them. I was hesitant because I was thinking about going to a dealership, but the work was with all OEM parts and they did a full interior and exterior detail on my car. Hopefully I never get in a crash again, but if I do I am going back to them.

Ro
Review №2

This place is great not only did they do a great job on the work on my car. They went above and beyond and wash and cleaned the inside and out of my car I would absolutely recommend them. I will definitely be going back for any work i need done to my car.

De
Review №3

After been involved in a hit and run with minor damage to the left side of our Truck we decided to take it to Alpine Collision Center, best decision we couldve made . Josh is just a nice ,professional ,kind person that does everything to make sure you get what you need . And in only 2 days we had our truck fixed and loved the email updates .Thank you for the service definitely will do business with you guys again and DEFINITELY WOULD RECOMMEND YOUR SHOP TO ANYONE!!!!P.s. thanks for cleaning our vehicle!!!! :)

Do
Review №4

Best body shop around! They always go above and beyond. Josh is amazing and so easy to work with. Thanks for doing a great job installing my new steel bumper and repairing my rear quarter panel. Awesome job!! Very reasonable. Cant forgot Janine, who works front desk, she is such a nice lady and on top of her job. Communication is wonderful. I will be back.

Ty
Review №5

Extremely satisfied with my experience working with Alpine Collision. Quality work and a very helpful staff. Would highly recommend to anyone.

Ca
Review №6

Great customer service

b
Review №7

Great experience. Didnt overcharge at all. Will return!

Ba
Review №8

To busy to take on my small repair .

Ka
Review №9

They have great service, I hit a deer right before Christmas and my car was still done in 5 days. Great quality work and great customer service from start to finish. If I ever need collision I will always go to alpine collision thanks from 2016 dodge journey

Br
Review №10

Got my stuff done fast and had a reasonable price very friendly staff that seemed to know exactly what they were doing. just had a headlight bracket that needed to be fixed but when I came to pick up my car they had the whole thing cleaned. Now thats customer service. Will be back again

Ti
Review №11

They did a great job for me! My vehicle was a little different than most as it is a classic car and did not have a paint color code for them to refer to. The people at ACC did a great job of finding the color, fixing the dents/cracks, and making everything look great. The car looks better than it did before the accident! I would definitely take any of my cars back to them and would recommend them to a friend. The only thing they could improve upon would be updates on progress since the job did go a little longer than planed. That said, the quality of the work, attention to detail, and time the staff took to talk with me about the process definitely earns them 5 stars!

Ja
Review №12

I recently need my car repaired due to an accident and decided to take it to alpine collision. Im glad i did, The staff at alpine collision were incredible. They kept in contact with me and up to date about all repairs. They were extremely kind and understanding and very professional. They worked diligently to repair my car even when issues arose (no fault of their own). When i picked my car up i realized they detailed it. And WOW they did an amazing job, it was as clean as the day i bought it. I highly recommend using Alpine Collision Center, from beginning to end they exceeded my expectations.

Ja
Review №13

I will start this review with the good part:After hitting a deer in 2017 I took my car to Alpine Collision - they were quick to get an estimate to my insurance company and to get my car in to repair. Overall the repair quality seems good and is still holding up today. There was a few minor issues with my headlight alignment and I have had to return once because a corner of my front bumper popped out.And now for the unfortunate part:During my repair I needed to use their loaner vehicle. When the morning came to drop my car off and pick up their vehicle I was told I needed to inspect the loaner to verify its condition. It felt odd to have to inspect a loaner as every other one I had ever used was basically a throwaway vehicle. Being very early in the AM it was still dark out but I did a walk around the car and everything seemed in order so I signed off on it and went to work.The next day when I returned the loaner to pickup my car a technician went out to inspect the loaner and lo and behold - they said it was damaged! They claimed the back bumper was damaged while I had it, looking at the car there was NO WAY I could have seen that damage in the morning when I picked it up and it did NOT happen while I had the car. I drove it to work and home with a single quick stop in between, I would have known if something had hit it.A day later they sent me an invoice for the damage that totaled over $1000. I called and eventually got them to lower it to $500 but regardless I will NOT be bringing any more vehicles there and I would caution anyone who uses their services to NEVER take their loaner vehicles. It felt like a scam in the beginning and it saddens me that businesses can treat paying customers like this. I have attached a photo of their claimed damage for reference.

Cu
Review №14

From beginning to end, ACC was perfect! Quality work, friendly and knowledgeable staff! While I hope to not have to use them too often, they WILL be my first pick for any work that will need to be done!Thanks for being awesome guys, many businesses could take some points in customer service and satisfaction from you guys!

Ja
Review №15

Fantastic Customer Service! If I ever need a repair again this is my go to shop!

St
Review №16

Got an estimate for installation of a part online and they stuck to that original price. Friendly staff that communicate clearly, and a quality job in the end. They had a very reasonable price and accommodated for me when other shops refused to or were requesting almost twice as much for the same job. Very pleased with my service.

ol
Review №17

They did a great job on my car, would recommend.

Ra
Review №18

Unfortunately Ive had some bad luck with my cars and Ive been a customer here like 5 times now and theyve never let me down once! I highly recommend for both quality work and great customer service.

Br
Review №19

My 2007 Acura is still having a VSA error, vibration over 70 mph & they wouldnt fix after they sent out for alignment due to replacing bent rims from a pothole. They wanted me to go to Acura dealer who wanted $120 to look at it because they said they dont pay their bills. They had my car over 2 months. Even though covered by insurance & me paying my FULL deductible.. They did nothing extra for me or followed up later to resolve. After hitting pothole, i didnt have VSA error, only after they worked on it.

al
Review №20

Josh at alpine collision is amazing we got in an accident and our door wouldn’t open he got the door open in less than 20 min and was soo nice and polite!!! I definitely recommend alpine collision and will will go back to get our car fixed!!! Thank you so much

Sc
Review №21

After being involved in a minor fender-bender, I trusted my car to the Alpine Collision team, and I must say I was EXTREMELY impressed with the entire team and the process.Highlights:Flexible -They worked with me and my crazy busy schedule to ensure the time in which I was without my vehicle was minimal. they did this while also working me into their already crazy schedule. The TEAM went the extra mile across the board.Knowledgable -Josh did the estimation on my car and was EXTREMELY thorough. not only did he walk me through the process, he went the extra mile to help describe the differences between OEM (original equipment) and generic replacement parts, as well as the pros and cons of each.Professional -While deploying excellent communication throughout the process and exceeding their original completion date, they also cleaned up the vehicle and made it look BRAND NEW on both the inside and outside.I cannot say enough good things about the Alpine Collision team, and would HIGHLY recommend to anyone. They have earned my future business without a doubt!

Ra
Review №22

WILL NEVER GO ANYWHERE ELSE!!! I have been a customer of Alpine Collision for many years. Alpine Collision is not only friendly, but transparent. My insurance company had ZERO issues communicating with Steve and Jeanine.I had two accidents in a 3 year span that left my vehicles immobile. Since then, I have had minor body work completed and the same sort of service ensued. The skill level at which repairs are completed is unparalleled. I recently took my vehicle in because I assumed my mirror cap issue was due to a previous repair... it was completely separate, but Andy still fixed it and explained what likely happened (another vehicle hitting my mirror).Excellent customer service, transparency, fair pricing and honesty will keep me a loyal customer for life. Steve and Jeanine have created a business that treat you like family, from the front desk to the repair technicians. THANK YOU!

Mi
Review №23

Almost perfect. First, my car looks like the day I bought it! I found a couple of small imperfections in the paint on the door. That said they went above and beyond. They cleaned all the glass, wiped down the dash, vacuumed the car, and gave it back to me in a much better condition than I dropped in of in. They will be my first call if I need body work done again! Lastly, it did take a couple of days longer than quoted, but they kept me updated the entire time. Thank you all for restoring my car!

Mi
Review №24

The team quoted that they would need four businesses days to do the work. However, on the end of the third business day I received a phone call that they did not even start working on my vehicle yet. This was very disappointing as this is my only vehicle to drive and I had to make special arrangements to get to and from work. Additionally, my vehicle has aftermarket lightbars and other aftermarket parts added to it and when I got my vehicle back I noticed that the wires which connect to a light bar were pulled out and that the lights were not working. When I confronted the team leader, Josh, on this issue he said that this is how the vehicle came to us which is not true as I checked before dropping it off that everything was in working order. I am very disappointed with the lack of honesty and professionalism that this company has. Their body work was good though.

Tr
Review №25

My second time going there after being in an accident. They are very nice and do the best work! I was very impressed when I got my car back to find they had completely detailed the inside of my car and topped off my gas tank. GREAT local business

Ra
Review №26

When I took my car in for repairs everything was explained to me very well and what I should expect. The car was done on time and it had been thoroughly cleaned inside and out. Their customer service went above and beyond what I had expected. I will definitely recommend others to go here.

Do
Review №27

Great place to get a vehicle repaired.

Be
Review №28

Great first experience with Alpine Collision. Their work on my Volvo V50 was really quite exceptional.

Da
Review №29

Amazing service, would recommend to anyone in need of repair on their vehicle. Job was completed on time and my vehicle was returned to me cleaner then when I left it! They also worked with me to get my vehicle back after hours. Will definitely return if I’m in need of any repairs in the future.

Ca
Review №30

My car left ACC better than before I was in an accident. They also managed to get me a lower price than my estimate. I have a new car now. Friendly, flexible, honest, and hard-working, these guys are the gold standard. Cant wait to get on the road tomorrow.

Sa
Review №31

Great work! We recommend ACC to everyone. Check out their detailing service. I thank them for a job well done even before I retrieve my car! You can count on them. Sandra

je
Review №32

P Ive used them several times and I love how curtious and professional that they are. Thank you

Dy
Review №33

Had an excellent experience with Alpine Collision. Everyone was friendly, helpful, and professional. Best of all, my car looked showcase new when it was all said and done. I will recommend them to anyone looking for quality body work on their vehicle.

Br
Review №34

They did an amazing job! After my accident, they took my car in and fixed it within 2 days. They did an expert job, along with the repair, they washed my car and even cleaned out the inside of my car! Extremely happy with my decision to go with Alpine.

Ca
Review №35

Quick and affordable, came in with a flat tire and it was fixed in about 15 minutes. Would highly recommend

Al
Review №36

Ive had my vehicle (2010 Nissan Sentra) here twice and theyve done an excellent job with the quality of the repairs and in dealing with my insurance. They offer a loaner, which is extremely convenient. However, the loaner is in dire need of an interior detail.

Ra
Review №37

Went there to get my door fixed and I was amazed with their work. They cleaned the inside of my car, including the mats, brightened my cloudy headlights, and buffed out a small scratch for no extra cost. They kept me well informed since it didnt go through my insurance and even finished faster than estimated. Nice people, great results

We
Review №38

My fiance and I had out window fixed here. Took a lil longer then expected but they most definitely made up got it. Nice staff, very clean waiting area.

Je
Review №39

Good job on my repairs. Worked hard to make sure everything was satisfactory. Unfortunately, I had to wait 3 weeks to get my car in. But then was delayed at the last minute for an additional 2 weeks. Not cool. And absolutely nothing to be done at that late date. I would return but would ask a few questions about timing and possible delays. Î

Lu
Review №40

Did a awesome job on are door

An
Review №41

I dont like people touching my vehicles. There where a couple hiccups along the way that where immediately resolved. I was kept well informed throughout the repair process and the customer service is top notch. If this is not the best auto body shop, it will be.

Et
Review №42

Amazing Place. Highly Recommend. Went it for an estimation on some rust. I was greeted by Steve and talked with him about the various options, he was extremely knowledgeable and honest. Will be back for sure!

Br
Review №43

Got in a small accident in July, had a frustrating runaround with the other drivers insurance, but the end result I got from Alpine Collision honestly made the headache go away. They went above and beyond with the work that I was there for, took care of some other issues my vehicle was having and worked closely with my insurance so I didnt have to cover the excess repairs. Vehicle interior was, to my surprise and delight, also sparkling clean when I picked it up. Steve did my initial estimate; he and the whole crew there were a pleasure to work with. Highly recommend this place.

Ky
Review №44

Very good experience. Slid on some ice and had some bumper damage. ACC was able to get me in the same day when all other body shops in the area were estimating 3 weeks out. This was a preferred body shop through my insurance company and everything was essentially handled between ACC and State Farm. They had my truck 100% completed in 6 days, less than what they originally quoted (8 days) when they gave me an estimate. It was also convenient that theyre very close to home. Would recommend to anyone needing body work done on their vehicle.

Pa
Review №45

Drove in with a corroded hood latch that they fixed on the spot for no charge.

St
Review №46

Everybody was super friendly and fast! I had a hole in my tire and as soon as I pulled up I got help right away and it took Jack about 5 minutes to fix it. Next time I have a problem Ill definitely come here again!

De
Review №47

The folks at Alpine collision took my sad, rear-ended car and made it look like brand new!! Jeanine the receptionist was kind and friendly when I dropped off and picked up my car. They also cleaned the inside of my car as well and it looks better than it has in a loooong time... plus, they finished the work a day early and left me a candy bar on the console! I would recommend Alpine Collision to anyone looking for bodywork/repair on their car-they do great work!

Te
Review №48

They did an awesome job repairing my kia soul

Et
Review №49

Have been three times so far, and will continue to. Great service super friendly. Even having to wait in the office the lady behind the desk is super nice.

ky
Review №50

Everyone was extremely nice. They did an amazing job!!! Would highly recommend to everyone!

Ja
Review №51

Great work they stand by there work

Ga
Review №52

Great company! Great service!

MI
Review №53

Good guys. Went out of the way to fix some of my stuff.

Ch
Review №54

Quality repairs, friendly staff and fair pricing.

An
Review №55

Great service and quality

Ch
Review №56

They do great work.

Fr
Review №57

Very good work asen

Sa
Review №58

So apparently they think Im stupid, maybe because Im a female, told me it would cost $950.00 to paint my hood, the dealer did it for a third of the cost 😂

St
Review №59

Great company to deal with

Ni
Review №60

Overpriced. At least $200 more than anywhere else I got an estimate.

Sa
Review №61

Fantastic work

Mi
Review №62

Amazing shop!!

Information
20 Photos
62 Comments
4.6 Rating
  • Address:2225 Alpine Ave NW, Grand Rapids, MI 49544, United States
  • Phone:+1 616-361-6646
Categories
  • Auto body shop
  • Auto dent removal service
  • Car detailing service
  • Painting
Working hours
  • Monday:7:30AM–5:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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