Joel and Joe both were extremely helpful in transferring my service. Throughout a frustrating and time consuming process that was completely out of anyone’s hands, Joel was extremely accommodating and professional. He was helpful, personable and upbeat, which helped the situation tremendously. This young man will do great things in the future! Thank you all very much for making what could have been a frustrating experience, fun and upbeat!

Such a great experience! Customer service was above and beyond expectations! (Joe, Freddy, Tod- I think where their names)We we in to add a phone and a line to existing service, at the very end we discovered the phone did not have a SIM card tray and could not active the line without one. We tried to find a way to get one but had no hope. The manager ended up finding a solution and we got the phone activated with service! Great team over there! Thanks!

Derek at the T-mobile store in the mall is awesome! Very helpful and professional! He helped us 2 years ago and today he helped with the transition over to T-Mobile and the experience was excellent! Go see him!!

Always great customer service at this T-Mobile store. I am always be treated well here. Service is great. I will certainly continue to give them my business!

Worked with Angie and she was the best! Got my new headphones and love them!

People are great but I am 76 with a bad back. No chairs anywhere

Great customer service. Joe was very helpful.

We went to the T-Mobile store in Grand Junction, Mesa mall and it was an amazing experience.

I’m so impressed with the upgrade to TMobile. The entire process is so user friendly and you end up with a great deal on your dream phone. Derek facilitated everything and made sure I received the best deal on the best phone. It pays to go into the store, Derek will find the best TMobile deal for you.

Angelica was awesome! She made the process of getting a new phone super easy!

Great place with a very friendly staff. Thank you Tim for helping my brother get a new phone! You were super helpful in a time of need. Great customer service and thank you Cierra for the friendly convo and all the food recommendations 👌🙏🙏💪

Went in and was helped by Alex G, super great customer service and answered the many questions I had. Very helpful!! Great experience! 👍🏽

Very helpful and friendly. We switched from Verizon for a few reasons and have been satisfied. Havent seen a drop in the mobile speed or connection. The plan works better for my family and the unlimited price beats out Verizons data plan with rollovers included. They dont rollover without strings. The service from Verizon management and staff at all three locations in Grand Junction continued to leave a lot to be desired. Then after we switched they continued to call us and be nasty. Without a doubt I would switch again if asked, only earlier. Customer service is always prompt at Sprint and they are knowledgeable. The way they treat us has been very much appreciated.

I visited the store with several questions and asked for someone who could provide technical support. At a pass thru type window two employees kept working on their computers. They acknowledged me but did not ever give me their full attention. I got very little assistance and left frustrated.

Every time I come to this store they all go the extra mile and treat me like Im family

They seem to much busier than in the past which is a good sign, the staff while always busy, tries to touch every person and accommodate them and keep things moving along. Just switched over from Verizon and its not as fast but comparable and works for my needs. The caveat is that Im paying $80 less per month with unlimited usage, plus Hulu, plus Tidal music. With tidal it blows away the sound quality of the other services. All in all a good group of folks.

Mark, Matt and the whole crew are amazing!! Excellent service every time Ive been in. Everyone is always friendly and professional. Be patient this is an extremely busy store.

This place was great. Came in with my dad to upgrade his flip phone and Judd and team were great. They were patient and walked him through using his new phone even though he purchased a very basic model. Was very impressed!

I bought a coolpad last November for internet access. I was disappointed with the limits on the Verizon system and was attracted by the bigger data limits.The coolpad worked marginally in Fruita through the winter. Very slow at times and it often dropped the connection completely. I moved to a new rural location last week and found the coolpad completely dead - no signal at all. My Verizon phone was working fine and when I reactivated my Verizon jetpack I found 3 bars of fast mobile broadband.I made a month to month agreement at the store, and when I went on the Sprint site to deactivate the coolpad, they ran me around in circles for an hour and a half in a chat window. I was transferred to at least 6 different agents who asked me the same information over and over. Finally they deactivated the device but they refused to send me an email confirmation. Sprint is now saying I owe an early termination fee, but I specifically made a month to month agreement at the store because I anticipated possible problems with reception.I was hoping to be able to possibly use the device again in the future, but now it looks like Im going to have to waste more valuable time disputing an early termination fee thats contrary to the agreement I made in the store.A truly horrible experience with another corporation who has off-shored their customer service and will not live up to the terms of the agreement I made with a live person here in Colorado. Ive had enough!Im sticking with Verizon in the future.UPDATE: I had a short discussion with an agent in the Grand Junction store over the telephone at about Noon today. The lady was extremely unhelpful and confrontational. About an hour later, I received a call from an affable Grand Junction Police Officer who informed me I was not allowed to go back in the store for anything. From what he said, it sounds like she made a false police complaint against me in retribution for me posting the above review.My advice is stay away from this store.

The people are awesome. Noy really worth making an appointment since they take care of everyone else anyway. Always a very long wait that feels more like a hospital wait time than a phone store. Sadly the AT&T store is always well staffed.

I have come into this location a few times and I have always been treated like royalty! The staff has always been wonderful even calling me by name by Mark before I get signed in! Thats what I call great service! Some times the wait can be a little on the long side when they are slammed but thats to be expected. With that being said, I feel that it is always worth the wait. Thanks for all your help!

I have no qualms about the people or the service. My only complaint would be that they move to a bigger location. My wife and I waited almost an hour to be waited on. It would be nice if they would be more places to sit besides the windows

Great customer service! Busy busy place but all I dealt with were very friendly and helpful. Would highly recommend.

Shout out to Mark with the Grand Junction Sprint store. Very helpful and extremely patient with porting over 3 phone lines from Verizon. We had a cluster from Verizon (thus why we changed), ported over our phone numbers, saved some money in the process and most importantly received exceptional customer service in the store.

This is a typical busy Sprint store, with its obvious ups and downs having to deal with outside entities for supplies and services. However, the technical and repairs staff are excellent! Ask for Kendra!

The services that were provided to me and my husband while waiting there for the half hour were horrible. The gentleman had a bad attitude when it came to answering our simple question. Instead of paying our phone bill through him we chose a machine instead and it provided better services

I just love this store !!! Max is top notch, he knows things inside and out. If you go there, ask for him. You will be pleasantly surprised how great his customer service skills are, and knowledge of the products they sell. You go MAX !!!! You deserve a promotion!! 😁

They are the best. Very friendly, professional and know their business. Great place to get your cell phone needs.

Even packed with holiday shoppers, they had excellent customer service. It should be expected to have a wait when a store is this busy, but they kept checking in with customers as they waited. Judd was our rep and was not only product knowledgeable but quickly assessed our situation and addressed it with a goal of exceeding our expectations. Judd delivered! Bravo Zulu!

Staff is amazing. My phone got stolen a week ago and so i called the phone claim service and got given the run around 3 times in a row but when i went into the sprint store they were very intensive and made sure to help me and if they didnt know they tried to find an answer for me. with out the help and kindness of the in-store customer service i would have gone nuts trying to pretty much fight with the phone claim service.

Staff is friendly here, long wait. I would recommend not doing business with sprint. Trust me you will learn. I was paying $325.00 for 3 lines and a tablet that doesnt count as part of your lines was paying for the lease on these items had no service were I lived talk with them about signal booster said it wouldnt work were I lived. Then they tried to get me to send the phone back and still pay the lease. I ended up paying 2 phones off dropped my phone from there service and my phone bill the next month was $325.00. I dont understand that.

They completely STINKDrop calls 99% of time.Customer service HORRIBLE

I will never go to the store in the mall ever again! The reps here are so amazing and do everything in their power to help with any and every issue you have! I would give more stars if I could!

Friendly, helpful staff. Helped me out on a few issues quickly and efficiently. Saved me money on an upgraded plan. Extremely satisfied.

Michael Applegate is an exemplary employee. He is extremely knowledgeable and provided top notch service. One of Sprints best employees.

I have been trying to simply get a reason why my bill went up.They were all busy selling phones.I have called several times. Cant get past the people who dont speak English well.WHY IS IT SO HARD TO FIND OUT WHY YOU ARE CHARGING ME MORE ON MY BILL?????YES I am frustrated!!!!?

I went to the store to have my IPhone sent in for some apple issues. I waited and hour and a half to have my info transferred to the loaner phone. When I got back to the store I was told they didnt do anything because my phone was lock. In the process I ended up losing everything on my phone but what I had backed up on the ICloud. So much for good customer service. They never fixed the problem even after the phone was sent to be fixed.

Luis took excellent care of me when I came in needing a new charging cable. Since the cable was only months old, he gave me a new one for free!

Best sprint store experience we’ve had in the 13 years we’ve been with Sprint! Max and Mark made sure that our concerns were addressed, took multiple steps to make sure we were taken care of and made calls on our behalf to set up a backup plan if need be. Never have we had that kind of costumer service when dealing with an issue regarding our sprint account.

This store is better than the one at Mesa Mall but, not by much. Each time weve had to go to this store, weve had to wait at least 15 minutes before we were waited on since they were busy. First time we were in the store, nobody even spoke to us to for almost 15 minutes then a guy finally came over to us to see what we needed. Not too friendly here but, then either is the employees at the Sprint store in the mall.

They seem to always be slammed but have great customer service!

Walked it and was helped right away. Tech replaced my screen in about an hour. Very pleasant experience. Thanks

AJ was very knowledgeable and helpful. He took the time with me that I needed and made it a great experience for me. Thanks AJ. Mark was super helpful as well.

I recently broke my IPhone and had to get a replacement. I thought that there was a good chance that I was up a creek without a paddle as the Iphone was passcode protected with Find My IPhone turned on and also had Google Authenticator turned on. Their tech guy Travis is a literal tech genious and allowed me to sign in on a loaner IPhone and helped me disable the security features mentioned above which I thought could not be done. I walked out of the store with all of my problems solved and a great deal on a new phone. Hands down best experience I have had at any phone store. Kudos to Travis, Jerrod, and Jason. Thank you for everything! 😄

Great staff! I have always found the help I need when I go in. Sometimes it is a long wait time but they really address every issue someone is having.

My wife and I love this store. Service can take awhile but they explain everything until you understand. Great job.

Customer service was terrible. UnKnowledgeable staff. Were unable to help me in any way. Not recommend.

Great experience! Im a 13yr customer.

Always have to wait for at least 30 min. the employees seem to not know what theyre talking about. plan to be here at least an hour every time

Im currently in the store right now! Been here for half an hour, havent been acknowledged except for being in an employees way, AND theyre helping people who arrived after me. Will definitely never be returning. Terrible customer service!

They were able to fix my phone problem. They have always been good and friendly.

High quality, fast, efficient, respectful customer service. They take care of me and everyone on my phone plan.

Customer service was exceptional. Took awhile but I got a new phone.

Rating based on Sprint and telesales more than store. After two visits to store I still had to work 4 hours on phone to finish order of a 2G line. After the setup nightmare service so far after 1 day has been good. But expect silly issues when signing up.

Store staff is always unhelpful. Usually rude and condescending. I have been lied to and even laughed at when my phone has problems. Do not expect to get anything accomplished at this store. It has gotten to the point that I travel OUT OF STATE to get cell issues resolved. Theyre attentive and friendly until theyve locked you into a contract and then they will LEAVE YOU HELPLESS. Other stores are great but I wish Id have switched service before I moved here. Giving a 1 because there is no 0.

Staff is friendly and helpful, but COME ON please hire more people. If there is a line of 8 people (like yesterday) and you have 2 people working out front you need more people.

Gf went in to get her phone fixed because Im not an iPhone person. Tech crew takes 1 1/2 hrs fixing it (without recovering anything) and it froze again 20 min after leaving the store. I reset, updated, and recovered everything in 45. This was not a jail broken phone.... pathetic

New phone staff is so helpful pretty busy place but with the customer service I understand why. Thanks Max.

2nd time at this location. Always courteous and helpful at this location. Extremely pleased.

Local stores Customer Service are appalling! I have been to both locations in town and have been treated like CRAP! When I set up my plan the first time I was LIED to by the employee who started my account. He told me the store offered services that I wanted and asked for but when I went to use them I was told the employee was misinformed when he told me what he did. MISINFORMED, no I say he LIED to me to get a sale. I refuse to go into the locations here it has been so bad. I switched to Best Buy for my phone customer service because I like to be treated like a human being. DO NOT USE THE LOCAL STORES, my sprint service itself is OK, I have had good customer service through the 800# but zero customer service locally. Hated it is not a strong enough sentiment.

Jason Jackson who helped me at the srore was by far the best customer service person who has helped me in the last ten years. (I tryied to give him a TIP.. but even after helping me for 45 plus minutes.. Without me buying a single thing.. (he was just helping straighten up my account and helping me with a Grandfathered account that wasnt compatible with current plans, programs and add-ons).. He was finally able to get My old plan to work with current specials, ect

Very helpful everytime I have gone in there. The wait is not too long either.

We only deal with Mark. Hes the best!

It wasnt really the person workings fault but we called ahead and without going into our account over the phone they could have told us what we were told at the store and saved us driving an hour. So I really upset about the fact of driving so far for no reason.

These guys are great! They go a lot further out of their way than they need to and do anything to get you a deal.

Great customer service! Can make an appointment to save time.

Great bunch of guys always willing to help

Best all-around cellular telephone shopping experience Ive had

Got what I wanted at a great price

Best phone customer service in western Colorado

This was a horrible experience, the salesman and the manager lied to us and then called us liars. After which the district manager kept talking over me, would let me talk and then hung up on me. I would recommend any store before this one.

After 5 visits to the store I still cant get a replacement phone. They even told me last visit that a new one was ordered, but after almost 2 weeks I called to check on the status. It turns out that they lied about ordering a replacement. each visit is more of the lazy non helpful attitude after they find out im not buying, next contact will be to the regional manager. dont waste your time or money at the sprint store on 24.5 rd

The people at this store are very nice, unlike the one in the Mall which is run by crooks. They said i am the 5th person to come in this week trying to get a phone replaced (im well within my 14 days return period). One apparently got turned down because of dirty earphones.... So if you are going sprint go to this one, do NOT for any reason give your money to the third party outlet in the mall!This store has called the main sprint higher-ups, as well as the district manager of the place in the mall, they seem to be sick of unhappy people coming from that other store with stories about their shady business practices.

Great employees very kind. Is usually really busy though

Replaced my screen for less than deductible and were very nice

Wait times are usually long, but the reps are very helpful.

I have always had a good experience here...never bad! Always help and smiles!

Friendly and great service, thank you.

Thee only place I will go when my phone is acting up. Every one there treat you like your family.

Cool staff fast and knowledgeable

Very happy and well informed

Always helpful with whatever phone problems we have.

Great customer service!

Valued Sprint customer was quoted a price that wasnt honored in the end . Bad business practice

They were very helpful,and i will go back there when i need help with my phone

Awesome friendly knowledgeable staff.

AJ was very nice and helpful!

Great customer service in a timely manner

They have great customer service.

Judd, is always friendly and helpful.

Always friendly and helpful!

The people that work there have no concept of customer service

Vary dependable and know there job .

The tech had no clue what my phone was doing, and just made up a excuse to get me to leave.

Great service!! Thank you.

Waited way to long, was in for a service issue and the new i phone had just come out wait time was over 45 min. Sad

I was disappointed that customers that got to the store after me, were served before me

Always get the best customer service

Was not happy with the service or the attitude of the staff at this location. Rude and disrespectful and had me there for almost 2 hours with no resolution. I hope they turn things around for their sake.

Always friendly service