Beverly went above and beyond for us with our various needs at the UPS store. Our number one choice for all our UPS Services in the future!

This store is well run and professional. Shout out goes to Beverly and Oscar when they helped me with a package I needed to be sent and returned back to the store. Appreciated getting a phone call from the store when the package returned back to store to come pick it up. Overall appreciated the help they gave me with my shipping needs.

This UPS Store in Golden has handled my mail for almost 5 years. That is a long time to experience how a business is run. I cannot say enough good things about this business and its employees. They constantly deal with a customer base that is sometimes patient and understanding and sometimes, not. I have witnessed first hand their patience and knowledge in dealing with customers and they are fantastic.I looked at the lower ratings here, not understanding how these could be valid and I see that most of them are due to process issues which are completely out of control of the the Store itself. I can vouch that they do their utmost to help customers get their tasks completed in the most efficient and cost effective way. I HIGHLY recommend this Store for any tasks that need to be done as they are pleasant and as helpful as they can possibly be!!

Love this location, the people, and the service. They are always on their A game and def one of the best locations I could ask for with all of the shipping we do for our business.

Had a mailbox here for three years and they are very efficient with mail, packages and services such as copying and making PDF Files for me. Highly recommend!

Went to mail out a large package today after pricing it on the UPS website. This location. Charge 21.37 more than the website said it would cost to ship.When I brought this to the lady attention she said it was because this store is independently owned and there for adds surcharges.Great service but to charge more than UPS actually charges to ship? Ill be going elsewhere.

Nice folks... I am in there quite a bit and have been greeted with smiles (until masks came along of course). Theyre helpful, friendly and nice work with.

Fantastic employees and owners make this our go to UPS store for all our shipping and printing. They will always go the extra mile to make sure you are taken care of!

When I have pictures from my computer I want to share, I email them to our Golden UPS and they print them for me. The colors are so vibrant!

Ive live in the neighborhood for almost 7 years. Every drop-off at this site was quick and carefully checked. I really like this place a lot.

Great service. Very helpful and found the best way for me to ship my package as well.

I love this store and the employees. They’re friendly, caring, knowledgeable and makes my shopping needs so easy.

I love going to this particular UPS store. Its staffed by friendly, helpful people that are so welcoming when I walk in. They go out of their way to make sure my packages are taken care of.

I have had nothing but positive experiences working with the team at this UPS Store, everyone working there is thoughtful, caring, and although its a big company, the store feels very personal and like the employees are well treated. I will continue to send business to this branch as much as possible. Joselyn, Bev, Ashley, yall are great!

The staff at this UPS store has been nothing but helpful and professional. Beverly and William are the nicest people around; Ive trusted my mail to them for the past year. Only positive things to say all around. The store is always clean, the staff is knowledgable, and the service is prompt.

My amazon return process went fast and smooth. kk is very helpful and friendly. I highly recommend this store. Thanks!

Always have a good experience with this place. The staff is friendly & helpful. Never have to wait more than 2 people.

Have only been to drop off and print labels. But staff were friendly and provided prompt service.

I was disappointed at another UPS Store and came to the Golden store. Thank goodness I did. Oscar (the owner) and Beverly were phenomenal !! I called ahead to ensure this store knew how to handle UPS COD. While I was driving there, they went online and researched the procedure to ensure they could help me.We decided to use a different procedure and Oscar stayed with me the entire time to get my packages shipped properly. This is a top notch store with top notch people. I would actually give them 6 stars if I could.Lorri

I would highly recommend this UPS Store. They went above and beyond for me for several years while I was away from CO traveling. They would send me my mail once a month to wherever I was. Always polite and courteous. If I still lived in CO, I would still be with them and using their services.

Our experience using the services of this UPS location has been really great! Beverly has been especially friendly, welcoming and helpful. We can always count oh her to alert us if necessary, and send our mail to whatever temporary location weve traveled to. Thank you so much for the service!

Beverly and her crew are amazing! Best UPS store ever! Professional, helpful, kind, and fast!!!! 6 stars!

These are the nicest, friendliest, most professional group of folks I’ve dealt with in many years using their services.Mike W

Great experience, I am always in a hurry needed copies made and staff was very attentive, prompt and courteous, got me in and out quickly. great experience and I appreciate they understood my time constraints and were so helpful cindy

Friendly, helpful, professional, efficient, never too busy.Sweet little hometown store with super nice UPS employees who go out if their way to assist you.

Great staff! I walked in with a package and they took it right away and helped me complete the necessary steps. I had no problems and would definitely go there again.

Golden store rocks they are the best @ what they do and that is help people thanks

Always efficient and pleasant ... even funny and entertaining, at times --- always professional. My packages always get to where they need to go in the promised time! Good job! js

Great service. Quick and easy to return products at this store.

I shop at your location instead of the post office, in short, because of your attitude toward your customers. It makes a huge difference to my day if Im greeted with a smile. if I have a question, its nice to be answered pleasantly.I have to assume U. S.postal workers are very unhappy people, and cant spare a pleasant word or even a look at you.Thank you all for being kind and pleasant when being asked a question and for greeting customers with a smile -it makes my day!

Lovely people, locally owned. I’m a small business owner and they have been able to help me with a ton of mailing and printing projects. This is my go-to spot!

Great staff and made sure packages were padded properly to protect contents.

Very professional and efficient! Handles the packaging and follow up with my customers. Makes it so easy for me to concentrate on my business!

Bev is so helpful and friendly. Thank You

Great service. Skilled staff. Open all week.

I have had excellent shipping service.

They make it easy to handle shipping needs. I brought in an item, they selected a box for it and found me the cheapest price to ship my package. I will be going back

Beverly is AWESOME! So helpful, professional and kind. I highly recommend.Jackie

I love this store. They are so friendly, efficient and polite. They go over and above what they have to do in order to serve their customers. Its like a small town store.

My experience has always been positive. I’ve found the folks there to be responsive and helpful.

Excellent service at a nice location.Best UPS store in the area.

We used the Golden UPS store for 4 years while we lived overseas to forward our mail and to service our USPS needs. Bev, and Ashley are fantastic and were always on top of the situation with great service! Thank you once again!! Ron G

Very competent service. I sent an set of china from Golden,CO to New Haven ,CT. The packer did an excellent job and wa very courteous and nice.II have have always had excellent service every time i need a package sent.

Great service! Great staff

Awesome service. Package arrived on time! Thank you to the owners for taking such good care of us!

They are always friendly and willing to help. The store is clean.

Always had top notch service here.

The new ownership is no disappointment. Its just as good as the prior owners, which is to say it is excellent. quick service, nice people, low prices.

Was short on time, had the number written down but didn’t print out the needed paperwork so we could print the label. They were super helpful, had me just forward over the email and they took care of everything from there!

Love my friends at Golden UPS!! They just get it done and are always cool.

The employees are always friendly and super helpful.

Thank you Beverly & Staff with my medical delivery and help with my other Amazon order. We are visiting the Golden/Denver area and Beverly was very helpful when I inquired about using he UPS Store for delivery instead of going across town to Commerce City UPS Customer Center. All staff were professional and friendly. Thank you!

My go-to UPS store...always super friendly and incredibly supportive staff!

Customer Service was great; the Manager packed my items with extra care.

Amazing customer service at the Golden UPS store every time for whatever I’ve needed. Thanks to all the people who work there.

Ive been a customer for many years. The owners and staff are amazing. Always willing to go the extra step to help their customers!

I go in often because I sell on Amazon. Always friendly and helpful. Thank you!

The clerk was very helpful with may business

Theyre a wonderful crew. Helpful and friendly and all over it. What more could you ask for?

Had about 40 boxes that needed shredding. Called ahead and they said “no problem.” Showed up and it was full, but they’d be happy to store it for me. Guess how much 40 boxes of paper shredding costs at UPS? $960!! Yup. A thousand bucks. RIPPED OFF

Went in to drop off a package for a return, staff was courteous and friendly. I think its clear that most of the negative reviews you see here are outliers.Only complaint is that they require you to purchase packing tape if you need to seal your box. Would be nice if they had a community roll but I suppose that you have to make money somehow.

Great store! Super friendly and helpful staff!

Great team at this UPS store. Always helpful, enthusiastic and efficient. Try them.

Wow, some people here in the comments! I will say, you create your own perception of reality.. Every time I have gone in the Golden UPS store I have been met with excellent customer service. The owner showed us some of his photography books while he helped us set up our box. He was patient, kind and attentive to our millions of questions. Beverly is the best, if shes not in there I feel like my package picking up experience was incomplete. When I wait in line I can see people coming in, they know nearly everyones name and are much liked in the area by locals. I would absolutely recommend this store to others.. unless theyve made it their full time hobby to review businesses and look for things wrong, because youll always find something to complain about with that viewpoint.

I visit them almost daily and Im presented with only the upmost respect, hospitality and professionalism I have ever seen. Hands down the best ups store I have ever done business with Im Colorado.

The staff at this location were exceedingly helpful! Very kind, patient, and friendly...THANK YOU!

The crew at this UPS store consistently do a great job for me!

I’ve been here 10-15 times and it is always Beverly behind the counter. She is efficient, pleasant and helpful. Awesome customer service!

I use this store for printing as well as shipping. The staff are always helpful, friendly, and professional.

Quick and friendly service. Joslyn, Barb and Ashley do a great job.

Great staff, always incredibly helpful.

They are very efficient, kind, and professional. Awesome staff!!!!!!

Exceptionally helpful and friendly. Very quick and efficient.

The driver who supposed to deliver to my address did not tell the truth twice:1- One day he claimed that he could not deliver because of the snow, however that day there was no snow in the whole city.2- The second time he left us a sticker saying on it that he is coming the next delivery day while he put in the system that the package will be delivered to the UPS Access point. This was the first contradiction.3- The second contradiction, when I called the customer service, the lady (I have her name) said the driver says he is almost at the UPS Access Point to deliver the package, while the UPS Access Point has been closed 6 hours ago already !?!By the way, in both instances the packages to be delivered were medications!

Wow UPS needs to get a handle on their franchises. Aside from the fact that the employees that work here are unfriendly and just plain rude. The owner apparently wants to nickel-and-dime for every little bit of money he can. They wanted to charge me a $1.50 to print a UPS label I already paid for.

Great service, every time.

Great service.

The staff are always great and very friendly.

The people actually working at this location are very friendly - the owner is the problem, and a big one at that. In my twenty-five years of business dealings, I have never met a more presumptuous, smug and uncaring business owner - a completely inept communicator. Avoid this location - Google UPS Store and go to the next closest, its worth the drive. Also, there is a FedEx Store just down S Golden Rd - their rates are typically cheaper these days anyway.*Update* - Lol, your response is classic. My company had a box at your location for years and I cant count on two hands the number of my team members who complained to me about your attitude - including one of the owners - whether in person or over the phone. I no longer have the key to your location, that is why I always showed up during business hours only. I do not appreciate your public accusation regarding the note but will not apologize for whoever left it.I am not interested in defaming you on social media (although you clearly are interested in doing that yourself) - I assume you mean because I cant have my way. My way was to continue using your location, regardless of your poor attitude. Instead, you decided to not allow us to renew our box but did not reach out to let me know this. I received a call from one of your employees warning me that you decided not to renew us and that I should get down there to pick up some packages that you planned to dispose of. You, in fact, appear incapable of resolving an issue btween two parties. I simply want people to know what they can expect if they choose to do business with you.I am a very active reviewer on Google Maps. It takes a lot to draw a 1-star review from me and anyone who looks at my contributions will see that the majority of my reviews are 5-star. I let that record stand for itself. The alarming number of low reviews on your profile also speak for themselves, as do your aggressive public responses - displaying for all your arrogant and uncaring attitude. Add to that your negative BBB reviews and at some point you will have to consider that maybe the paying customers are not the problem; especially if you hope to sell your business and retire, as is rumored. I hope you do and Golden gets the UPS Store it deserves.

Terrible customer service. Did nothing to help me resolve a problem which they were responsible for creating.

Been using this location for a number of years and staff and customer service has always been fast and friendly. Location is perfect for my local drop offs and printing.

I accidentally dropped a fedex package off and they either stole it or trashed it because it was not there when I went back. It was my mistake, but really? They could have held on to it.

Staff are always very helpful.

I went to buy a prepaid UPS Label envelope for my Passport to be sent from San Francisco Embassy to my home. I asked for that because my country embassy in San Francisco will ship the passport to my house in Golden, Colorado after my fingerprints appointment is done in SF.After I explained what I need it to the owner of the store, he refuses to do the service, saying they couldnt do that, he asked me for my phone number to check in the system and he said I was not in their system and he couldnt do what I was asking for. He told me that because I was not in the system he cant offer me any service. Ive lived in Golden since 2001 and I perfectly know the owner and her employee, is the only UPS store Id been using in 16 years. Immediately after that, I went to the closest UPS store and in less than 5 min I got the prepaid envelope for my passport. I went back and showed to them that they refused to their job only because I had an accent and they were discriminating against me. I went to showed the prove to the employee who was hiding on the corner, I told her what they were doing was wrong and I wanted to explained to the owner (who didnt want to come to the front) . I told them they were discriminating me because of my accent, she literally almost pushed me out of the door with my son beside me, telling me bye bye with a rude voice and attitude and body language. I am really disappointed that in my home town that I had leave for 16 years now, and where I believed is now my home town, (I became a US Citizen 6 years ago), there are still people that suppose to do services worldwide they are discriminating their own customers and refuse to service everybody in a fair way.

Great staff , always willing to help.

This is a very helpful and polite group of people working here.

They are very fast, friendly and helpful.

No problems with UPS. Driver is very friendly.

The Golden UPS store is extremely friendly and helpful.

Consistently friendly and knowledgeable service!

Utterly helpful, friendly, and accurate

No matter who is working, they always take great care of us. We use the UPS Store in Golden exclusively.

Helpful and always super friendly

A great place with great people.

Consistently fast service

Super courteous and efficient.

Great customer service.

Called multiple times Saturday late afternoon, March 12, 2016, no answer, no answering machine so no way to leave a message. Hours advertised open until 5pm, obviously they went home early, but they could have left an away message. next time FedX.

Very helpful

Great staff. Beverly is the nicest and most efficient postal worker I have ever met.