What an experience. I looked and found what i wanted and from my initial email to inquire about the availability of the vehicle to driving out of the lot, i received attentive service. Richard Busker took care of me the whole way through. He was knowledgeable, personable, and even checked in a couple of days later to see if I still loved the car. Excellent Service. Start your next car search with Audi Minneapolis.

I had an excellent experience with the recent purchase of a used car from Audi of Minneapolis. My salesperson, Richard Busker, was crucial for making this transaction perfect. His professionalism, knowledge, and courteous manner throughout the transaction were among the best in my 50+ years of purchasing cars. Our negotiation was simple, direct, and very satisfactory. I would recommend Richard to anyone seeking a new or used vehicle. As a representative of his organization, he delivered credibility that reflects so well on the integrity of the business. Thanks for an excellent transaction.

I went in knowing what I wanted and they set to work immediately to help me find it. Ended up finding something better than what I came in for when David explained all the options available and then got me in my new vehicle easily- no fuss, no nonsense... I felt very taken care of, and it was a really fun process to boot. Highly recommended. This was my second purchase here and Ill definitely be back. The service department is great, too. They really know how to take care of their customers.

My wife and I had a phenomenal experience working with Audi Minneapolis. I recently bought a 2018 Audi S5 prestige, and the experience was made all the better from the sales staff. We had the pleasure of working with Jon Henry, and he made it a fabulous experience all the way through. Jons a fellow car enthusiast which really helped me feel like I was making an informed experience, and he carefully walked my wife and I through all the features and systems of the car. I understand thats fairly common at dealerships, but Jon helped us feel supported, informed, and communicated every step of the process with us. You know its a great experience when your partner enjoys driving the car as much you do, and she mentioned on several occasions Jons involvement really heightened the dealership experience. I happily recommend anyone to work with Jon and his team.

Make sure you go see David Falkman if you are buying a car. David made the process simple, explained all the audi technology and features effortlessly and didnt make us feel pressured. Used or new, David and the full staff treated my husband like we were no different than someone buying the fanciest car on the lot. Highly recommend!

This was the best car buying experience I have ever been a part of. I have gone through multiple vehicles through many different dealerships, and this was hands down the easiest, most seamless process ive seen.From the manager Lindsey to sales with Tony and finance with Chris, they were friendly, professional, courteous and actually listened to what I wanted. I would recommend anyone looking for a dealership that actually cares more about just selling a car and looks out for your best interest go here!!! I can almost guarantee you will be a customer for life, like I will be from here on out!!!

Best car buying experience I have ever had! David F. was an amazing sales associate who effortlessly went above and beyond to meet my needs from start to finish. All of the staff I interacted with throughout the process was extremely professional and respectful. I felt like the entire team (sales, management, and finance) were all working together as one to make sure my experience was the best it could be from start to finish. I had been searching for vehicles at other dealers, but I new the search was over after the first test drive at Audi Minneapolis. Thank you!

Jenny Hager- she is so accommodating and knowledgeable about Audis. She was very flexible with her schedule and very welcoming. She answered all of my questions and concerns, and if she did not know the answer, she found it! When I buy my next car. I hope to be working with Jenny, again! Jenny was honest and upfront and transparent with the process and my options. Thanks, Jenny!

Great purchasing (leasing) experience. My salesman (Tony) was fantastic and willing to explain several steps of the process with me as this was my first lease. The finance department was also great and really easy to work with. I look forward to recommending or leasing again from this location!

I absolutely love the partnership that I received at Audi by David Falkman. He has partnered with me for 4 vehicle purchases and continues to be an advocate for finding the best vehicle for my budget. He continues to make me a fan of Audi and of this dealership. Truly a one in a million sales partner.

Tony made our buying experience a great one! We were a bit nervous with the new vehicle shortages, but Tony did his magic and we found the perfect match for us. We are so happy with our purchase!

Could not buy a part from the dealership if you wanted to. Called multiple times requesting part prices but could never give me a price. The people at Valley Imports were happy to give me a price with in minutes.

Richard did a tremendous job of helping me buy a car here! He answered all of my questions and was great to work with. Next time I purchase a car I for sure will be coming back to this dealership.

Great experience working with Jon and the team at Audi to purchase a car. Highly recommended and would buy there again.

Get experience. Set up an appointment to test drive a car. Showed up they pulled the car around and off I went. Mark gave me excellent service. Definitly recommend Audi Mpls for your car needs.

Very well taken care of with expert attention by our sales person-Blayr Alexander

Jenny was easy to work with. We unfortunately missed out on the first 2018 q5 we wanted, but are very happy with the one we bought, which was nearly identical.

Richard Busker was extremely helpful right off the bat in finding my new (well, slightly used) VW Tiguan. He answered all of my questions {sometimes multiple times!} and made the process of purchasing my automobile swift, easy and enjoyable. I highly suggest asking to speak to and work with Richard should you be in search of your new [or slightly used] Audi/VW.

Jed and Mark were fantastic. Knowledgeable and helpful. As a women on my own buying a car I have run into my fair share of so/so and awful sales people. Mark and Jed were great and worked together seamlessly so my schedule came first, not theirs. :). Love my new Q5.

My dealing with Neal Sims at the Audi dealership made me to buy 2021 Q7. What he promised kept his promise, was prompt returning text, call or e mail. He found me exact color exterior and interior. When we went to pick up the car he welcomed us and treated valued customer. He took time to explain us all the new features. We shared with our friends and they are considering to buy car from him. We are very happy.

Bought a vehicle elsewhere.I reached out to 5 dealerships all of which were different manufacturers, Audi was the most luxurious out of the 5. I essentially sent them all the same email that I wanted to lease a brand new vehicle explaining what my down payment was, payment range, and the models I was interested in. Audi was the vehicle I desired most so was eager to receive the numbers. The response time was the worst out of all of them, and the payment came in higher then expected. I explained that I was willing to discuss a smaller sedan and that I was buying a car the next day..... 2 days.... Thats when I got a response. I purchased a new vehicle which was more expensive then I originally planned on going due to the customer service I received from the other dealer. Im disappointed in the customer service I experienced with your dealership. Your sales reps need to be quicker, and also value the customers time. I felt unimportant, and that made me want to take my money elsewhere.

Ive had multiple sales and service experiences here and they are always top notch. The service experience is especially great as the loaner cars are always convenient and servicing is extremely. As someone who depends on their car for work every day of the week, the team at Audi Minneapolis always makes sure Im well taken care of. Even when I had a bolt puncture my tire unexpectedly they had me in and on my way on short notice and in no time. Great people and product.

Very helpful and aiming to please. Jenny did a great job.

Recently purchased a 2020 Audi R8 from Carousel Audi. Best experience buying a new car from any dealer ever. My salesman, Chris Cohen, guided me through all of the decisions that needed to be made using his expert knowledge of the car buying process. At Chriss suggestion, I had the R8 wrapped in a full clear film to protect the paint. The dealership did a flawless job that took over 58 hours to complete. No one that has looked at the car is aware that it has been wrapped until I tell them. The wrap is well worth the investment to protect a new car. - Doug Seabolt

I had the best experience with Audi Minneapolis. The process was smooth. Jenny Hager was so accommodating and thorough in her knowledge about the car. I felt at ease dealing with her. She kept me posted on every step of the way. I would certainly recommend this dealership and especially Jenny if any of my friends/family wants to buy an Audi...

Worked with Neal. I chose all my options for the car online and he reached out to get everything set up. When I went there later that day he had a vehicle ready to test drive, and when I decided to purchase most of the paperwork was already done. Very easy process.

I have purchased multiple vehicles from Audi Minneapolis over the past 5 years. Tony Sivongxay and Chris Cohen have been outstanding in their attention to detail and making me comfortable at every visit. I highly recommend them.

I recently bought a used R8 sight unseen from Audi Minneapolis and it couldnt have been a more pleasurable and enjoyable experience. Akram and Neal were my salespeople, and they were both knowledgeable and extremely helpful throughout the entire process. I got a great car at a great price, and overall had a great experience. Couldnt recommend Audi Minneapolis any more!

Overdue review...Alec Rosin did a phenomenal job working on my daughter’s car. Alec was incredibly professional and his knowledge of vehicles and paint and detailing etc was well above others I’ve worked with in the past. Alec took a lot of time to work on some pretty tough paint issues and his work came out pristine! Audi has an incredible worker on their staff in Alec. I hope he continues to build the great relationships and deliver amazing results. Many thanks Alec!

We had such a great experience with Tony Sivongxay. He was really attentive to our needs, wants, and budget. He did a great job explaining the features of the vehicle. Tony knows Audi and is a great brand ambassador. We enjoyed visiting with him during the paperwork process and waiting as well. This is the guy you want to help you find your next car.

The staff I worked with (Blayr for my vehicle and Adara for my leasing paperwork) were both exceptional and so pleasant to work with. They went above and beyond to make me feel comfortable and confident throughout my experience after not having purchased a vehicle in over 10 years. They paid attention to details, listened thoughtfully to my concerns and what I needed, and were outstanding service professionals! I feel fortunate to have staff here that I trust have my back throughout the entirety of my lease experience with my new vehicle.

I recently purchased a 2021 Q5 from Audi Minneapolis. I worked with Tony Sivongxay, he was very courteous, patient and professional throughout the process. I would highly recommend Tony and Audi of Minneapolis to anyone looking for a vehicle.

A big shout out to Jenny Hager, AdaraThomas and the detail department! They all went above and beyond to get my car delivered way earlier than expected! Thank you all! Very happy with my purchase!

I bought a beautiful used Audi A7 which was a local trade-in. Jenny Hager was extremely knowledgeable and helpful and easy to work with. A very pleasant experience from the time I walked in the door!

Just left from getting my tires mounted! Carl who got me pricing on the tires was very quick in response and very helpful with choosing between their selection. Once I got there for my appointment Evan my advisor was there waiting for me and got me in and out very quickly! Chrissy very nicely got me an Uber ride home! Overall very happy with the service I received from the whole team.

I was in for service on April 16th and Brent Briggs went above and beyond to help me.He answered all my questions and did all he could to make my experience enjoyable and worth a 6 hr drive to get there.Brent deserves a round of applause and then some. Very impressed during my visit

Recently leased our second car with Audi Minneapolis and Neal Sims. Neil is incredible to work with and I look forward to leasing cars again with him in the future!

Richard was extremely helpful from start to finish with the acquisition of our SQ5. His passion and dedication to the products he represents is evident from the first minute of conversation with him. Richard tracked down the perfect SQ5 for us and we could not be any happier or more thankful for his help. 10/10, 5 stars, two thumbs up, the list goes on and on.

Ive had great service for my rs3 warranty work. I love the videos of the work they do on my car to keep me informed. Answered a lot of my aftermarket questions on my car as well.

I recently purchased a 2021 A5 Coupe from Minneapolis Audi and worked with Neal. To get the type of vehicle I wanted in the color I wanted it had to be ordered. The car arrived earlier than expected and the entire process working with Neal was easy and painless.

Great experience at Audi Minneapolis location. I was very impressed from the entire staff. Richard, my salesperson was fantastic at listening to my wants and found the perfect SQ5 for me. I am extremely happy with my Audi. Go see Richard...you won’t be disappointed!

There is nothing left to make it better. They have fine tuned the fine tuning of auto maintenance.

If you are looking for a dealership that goes above and beyond, go to Audi Minneapolis! I never felt pressured and everyone was very well educated on what they are doing. Neil in particular was extremely helpful and helped me along my car buying process. Im serious when I say that it was the best car buying experience that I have ever had. Thank you Audi Minneapolis for making the experience great!

Audi of Minneapolis and Tony Sivongxay were amazing to work with. Purchasing our A6 was a wonderful experience and Tony answered every question we had. We would highly recommend them to anyone.

What a classy dealership! Our salesperson Tony Sivongxay was so helpful with the buying process and then patient with explaining to us about features of vehicle. Also a shout to Chris in finance getting a lower percentage for our loan and explaining all details!

Had a fantastic experience at Carousel Audi of Minneapolis! Huge thanks to Mark Larson for all his help, made this experience much better for my wife and I. Beautiful facility, staff is very kind and helpful. Looking forward to returning in the near future. My wife is loving her new Q5.

Went out looking for a used vehicle with specific criteria, heard back relatively quickly about a specific car. I went to go test drive the vehicle and felt like I was being rushed out the door, only to discover a clicking and unbearable whining sound in the vehicle while driving. Do a quick Google and talk to a mechanic friend and find out its a cheap part to fix (blower motor). I brought the car back and explained my reservations because of the sound and we walked back to talk to the dealership tech. I told him what I thought the problem was after playing him the recording of the sound I took while test driving the vehicle. He told me he didnt know how much it would cost to fix, but agreed with me that it was the issue. I didnt want to purchase the vehicle without the part being fixed or replaced. The dealership said they would keep the vehicle to take a look at it and give me an estimate, but it might be the next day.A few hours later, I got a text from the sales rep I was working with telling me that the techs found nothing wrong with the part and that they wouldnt replace it. In actuality, they dont want to have to fix it because it requires taking off the entire dashboard and is not an easy task. Then, the amount of fees that were tacked onto the final price of the vehicle were substantially more (hundreds of dollars) than other dealerships I shopped at.The dealership lied about the status of the part and their ability to fix it, out of what I can only assume to be laziness and dismissiveness. They wouldnt budge on the price of the vehicle despite me telling them I would immediately have to take it to a shop and have it repaired. I felt manipulated by the feigned shock on the sales reps face upon my complaints about the noise. I felt further pandered to when told this is a lot of car for $x when there was clearly an issue with the car. The sales rep was acting on assumed knowledge about my family and leverage they didnt actually have.I was pretty much entirely dissatisfied with my experiece, although my sales rep was nice. I purchased a vehicle at another dealership a few days later.Edit: Oh, and I was told I needed insurance on that vehicle to test drive it. Spoiler alert, you dont.

Purchased a used Audi Q3 for my soon to be 16yo daughter. I was helped by Richard B, & he helped me pick out the perfect vehicle @ the price I wanted, I even got what I asked for which were a set of new winter tires that they threw in thanks to Lynn D,(used car manager).I would differently recommend Audi of Minneapolis for any vehicle needs, used or new.

I had a great first experience at Audi Minneapolis. The staff was friendly, knowledgeable and recommended the right services for me based on my car’s warranty and care package.

An experience like this is what buying a car should be like. From the moment I initially contacted Audi Minneapolis I was amazed at how flawless the entire experience was. My husband and I were in the market for a new Audi Q8. I found one searching their inventory online that checked all our boxes but sadly it was already sold. The sales person I worked with was Brad Robinette, who swiftly went into action to locate the exact same car with all the same options on it at a dealership that was only a few hundred miles away. Thankfully the dealership was able to work out a trade and a few short days later we were driving away from Audi Minneapolis in our new Audi Q8. Working with Brad was a breath of fresh air and I would do so again in a heartbeat. Such a genuine guy, a fantastic communicator and he was available to answer our questions as they came up. Special thanks to the other people at the dealership (Akram, Carl, Aaron, and Harut) who made this process swift and so easy. We will look forward to doing business with Audi Minneapolis again--it was a legendary experience!

I worked with Tony S, and he was a pleasure to work with. Knowledgable, helped me narrow down what I wanted and searched hard to get it for me. Great service before and after purchase of vehicle. I love my new hybrid vehicle, it drives like a dream and the carplay as well as other features are now a new must have in all future vehicles for me.

I purchased my Audi Q7 from Poquet (best dealership ever). When I needed service, I reached out to Audi Minneapolis. They did a fine job with my initial oil change and I even bought their service package.Fast forward to the next time I needed service. I needed an oil change but had also dinged one of the Audi pre-sense sensors, so they kept my vehicle for several days completing the repair (the repair was great, by the way). When I picked up my car, it was suspiciously empty. When I left my vehicle, I had about 30 brand new jackets I had collected to donate to People Serving People. They were all gone. (There were other things taken, but Im really only upset about the coats which would have helped people in need.)While Audi maintains they did not take the coats, there is no other explanation as to where they would have gone. To the managers credit, he agreed to donate $1,000 to the charity in my sons cub scout troops name. However, I never received confirmation they did this. When I responded to a survey from Audi corporate and reported the theft, no one reached out to me. An apology would have gone a long way.This happened in 2019 and Ive not been back. Unfortunately, I prepaid for the service package, so until its run its course, Ill eventually need to return. Suffice it to say, I would HIGHLY recommend you start with an empty vehicle should you be so bold as to use their services. I know I will.

Jenny Hager made us very comfortable and she answered all our questions and she gave us great support! She didnt pressure us or give us a hard time! Audi Minneapolis staff were all very helpful and kept in touch. They have a great selection and you wont be disappointed! Be sure to check it and they give good deals and you get more than you bargained for! It was also close to home so that was is a bonus!

Ive gone to this Audi for over five years for service and always had such a great experience - and just recently bought a Q3 which was our first sales experience at this Audi. We loved working with Richard and Akram - they both made the process seamless and enjoyable, and Richard has been incredibly helpful support on any questions since buying the car. Very knowledgeable and overall great to work with. Highly recommend the Audi Q3 (and Q5) and working with Audi Minneapolis.

I visited a few different dealerships looking for a new vehicle and the level of service that I received at Audi Minneapolis far exceeded the service I got at others. Richard Busker helped me find the perfect car and his exceptional service was one of the big reasons I decided to purchase my vehicle at this dealership. He consistently went above and beyond, was very knowledgeable, and answered all my questions - many of which I didnt even need to ask. My experience with Audi Minneapolis has been nothing short of fantastic through the entire buying process.

I absolutely love my new Q5! Mark Larson was great to work with and found me exactly what I wanted.

For the second time with Minneapolis Audi, horrible customer service. I will never buy from there again. I completed all the necessary paperwork and credit app before going in to save time and waited in waiting are for 1.5 hours while they got the financing approved. No one checked on us, never gave back personal documents. Then took another 45 min to complete purchase. Then trade in loan wasnt paid off in time and I had to pay additional interest. No one ever called/emailed/texted after purchase. I would expect better than average service from and Audi dealer. Then they mailed out license plates in a paper envelope and arrived all bent up. I filled out a customer service feedback from over a week ago and asked for follow-up, and still crickets. Seems like they only care about your money and once they have that, onto the next person.

Neal helped me out with all of my needs when it came to getting the car and answered all my questions no matter how much I pestered him! I think even he was jealous of the SQ5 and I know we will be back when the time comes!

Strongly recommend. Great customer experience all around; very clean dealership and the sales process was very positive throughout.

If anyone is looking to buy a car from Audi Minneapolis, do it!! I had C.J. and Chris and they were both SO nice, trustworthy and made my first car buying experience fun and easy!! Thank you so much for the great service and I would highly recommend buying a car from there and ask for C.J. when you first walk in. :-)

We previously had experience with Audi’s service department and they were awesome! So when we were looking at purchasing a new car we checked them out. I just want to thank Audi Minneapolis, Akram Ali, Lindsey Nelsen and Todd Olson for going above and beyond in every aspect of our buying experience! The level of service was top notch! We are very happy and will definitely be back for our next purchase! You are in excellent hands at Audi Minneapolis!

We love our beautiful car from Audi Minneapolis! Ellen Podolske, the Office Manager, deserves an appreciative shout-out for her fast & friendly attention to our very small title glitch. She is an outstanding representative of this automotive organization who truly cared until everything was completed perfectly. Big thanks to Ellen and your Team!

Had a wonderful experience buying our car. We were looking for something specific and Jed did a great job finding it! He was courteous, friendly, and helpful throughout the process, even following up to make sure we were happy several weeks later. Thanks again!

Purchasing a car is often stressful and time consuming. Tony and Audi of Minneapolis have the process streamlined. Everyone was professional and courteous. We really love our new vehicle. Thank you!

I could gush on and on about this Dealership, lets just say Im there once a month and call it Church!I own two Carousel Audis and I doubt Ill ever sell them and foresee myself collecting more from this dealership only at this point!

Service is great since I’ve started going. The staff are always friendly and make sure I’m satisfied from start to finish. Always done in a timely manner and make sure everything is explained well. Highly recommend!

I want to share the HORRIBLE experience I had at this dealership with Tod Olson (General Manager) and Abdallah El-Sanjak. Both of these men are direct liars and manipulators. DO NOT TRUST EITHER OF THESE MEN!! Their word means absolutely nothing. After shopping for an AUDI R8 for nearly 30 days Nationwide, I narrowed my search to a vehicle at this dealership in Minneapolis. Last Wednesday, I called the Sales manager (got her voicemail) and let her know that I wanted to DRIVE the only R8 on their lot, and what if any, qualifications needed to be met to do that so I could schedule a test drive. For all those reading this review that dont know, the AUDI R8 is a supercar, and it is reasonable to expect that one would need to schedule a test drive with a manager or possibly qualify financially to get a test drive.SO THAT IS WHAT I DID!!I did NOT receive a call back from the manager, she passed me off to Abdallah El-Sanjak. He called me and started the conversation referencing that he knew I wanted to DRIVE THE R8 and asked me when I had time to come in and drive one.I told him I could move some business appointments around if HE WAS SURE that I could DRIVE the R8. He assured me it would be NO PROBLEM to drive the Car. So I did just that. I called my Business appointment, rescheduled, and headed over to the dealership.After 30 Mins of Putzing around, he went to get the plates to take me on my test drive. Before he did though he asked me if i was prepared to buy the car I responded with the question, how can I buy a car I have never driven? He agreed and supposedly went to get the plates.10 mins later he came over with one of the sales managers, not sure her name, but she is a brunette and dishonest as well, so if you end up in this dealership DONT TRUST HER!Anyhow , she proceeded to tell me that with out a purchase agreement, the car cannot be driven!!!!!!!!!!!WHAT A JOKE!! NOT ONLY DID THEY COMPLETELY LIE AND WASTE MY TIME, BUT TALK ABOUT AN INCOMPETENT SALES APPROACH!!!AFTER SPENDING 45 MINUTES OF MY DAY, I CALLED Tod Olson THE GENERAL MANAGER, ONLY FOR HIM TO LIE AND DEFEND THE DECEPTIVE MISLEADING BEHAVIOR!!!! ARE THE POLADS AWARE OF THIS?? ARE THEY BEHIND IT?? I DOUBT THEY KNOW THAT THIS IS THE COMMON PRACTICE AT THEIR PALCE OF BUSINESS.Now here is the real kicker!! On Friday evening I am out walking my dog on LAKE and IRVING and low and behold - the AUDI R8 is parked on LAKE ST!!!! so now the GM or Sales MGR is out JOYRIDING??!?!!!??How Ridiculous. I will NEVER DO BUSINESS WITH THESE PEOPLE!!

Very poor customer service from Greg M. in the service department.

My Audi has a recall and the company has clearly acknowledged it and my car is producing the exact symptoms the recall states it does, when I brought it in to the Audi dealership, I described the issue and the nice lady did say yes this part of the recall and we will do the appropriate repair for you at no cost, however, you will need to make an appointment and bring it in at a later date. I made an appointment, brought it, got directed to Michael, and this man couldnt have been more arrogant and condescending. He right away said the recall fix will not work for your car, therefore you will need a new seat cushion, and that may or may not fix it, and that WILL cost you $1500. I informed him that the passenger air bag issues Im encountering are exactly what the recall says its for, how are you certain that it is the seat cushion? He responded, its been diagnosed and its not a recall , you are going to have to pay $1500 if you want your airbag to function. I asked him if he can print out the diagnostic report or email them to me, to which he responded NO, I CANT DO EITHER OF THOSE ( I wrote this in all caps, because this man actually raised his voice every time I asked him simple question only to understand how this isnt part of the recall. The entire crowd in the office were staring at us and it was obvious that this man was treating me a little differently than he would any other customer. I then proceeded to tell him, thank you for your time, I will opt out to do the $1500 repair and if you say it is the seat cushion, I will attempt to do that myself, can I buy the part from you. He then, raising his voice, tells me, that I cant do the repair myself, that it is rather difficult and only the technicians at the dealership are knowledgeable enough to do it.I then proceeded to say thank you and left.Im glad there are other Audi dealerships opening and dealerships like Morries, and Luther are starting to service Audis , because Audi Minneapolis in Golden Valley is an awful place to buy or have your Audi serviced, especially when they employ employees like Michael.Highly do not recommend this dealership to anyone for anything.

Purchased a Lincoln mkz from this dealership, car was great, sales experience was a let down. I had agreed to a price via email prior to vising the dealership and had brought a check for the exact amount. Unfortunately I got the old game of extra fees they could do nothing about in the amount of $180 that I would need to pay via credit card. Cant recommend based on this experience.

Sadly, I was conned at this dealership. I bought a pre-owned Audi A5, which they represented had been inspected thoroughly and reconditioned prior to my purchase. NOT EVEN TWO WEEKS LATER, the car has over $2000 worth of problems that clearly existed and were noticable when they owned it, but simply did nothing on. Reading comments, they very obviously do this regularly with their used cars. AVOID LIKE THE PLAGUE!!!!

I had the opportunity to go in and and set my own pace. This place was calm with friendly and courteous staff. Snacks and beverages offered were a plus! I was never pressured to do or buy anything I did not want. All questions were answered. Extra products were offered but never imposed. Thank you for tuning into my needs. I am happy being part of the Audi family. Thank you Brad R!!!

I’ve been working with Jenny H. and she’s incredibly nice. Unfortunately I don’t have an Audi right now, but hopefully it works out. Jenny has listened from the start and understands my situation. It’s nice to have someone on your side and doesn’t treat you like a fool.

I had a fantastic experience at Mpls Audi. My sales person Richard Busker was very attentive to me and knowledgeable about the products. Chris Cohen in Finance made the signing process enjoyable and stream lined. Top notch from start to finish.

Its like everyone here forgot what customer service is. You dont feel welcome in this dealership. Any basic questions you ask answered like youre given a huge favor. Asked if they can update the software on my MMI infotainment system and even to look at it they want at least $150. No thanks! Had a factory maintenance here and guy couldnt find my paperwork, turned out he mixed my first and last name. Anyway, service and professionalism doesnt correspond with a luxury brand.

Spoke to parts last weekend, said they ordered a part for me and it would arrive by the following Friday. Part never came as the guy never actually ordered the part.

This is my second second time leasing a car through Audi Minneapolis and both times were 5 Star from start to finish! Neal Sims did an outstanding job of getting me the car I was looking for! I have never had such an efficient and seamless transition between cars! Thank you!

Depending on what you’re there for- expect different customer service for different levels of service provided. I needed my A5 fixed as well as some scheduled maintenance after a minor amount of contact was made in parking lot when a big Chevy SUV backed into my grille in broad daylight with me in the car trying to get the driver to notice her surroundingsSet an appt online for scheduled maintenance and had a question about some body work also, was told they don’t do body work there, that’s fine. They referred me to a shop they work with closely but the told me I couldn’t get any of my scheduled maintenance done until the body work was finished.I bit my tongue but wanted to absolutely go off on the woman who I had been on the phone with prior to this.Why Audi doesn’t have a body shop at least on the same frontage road as their showroom, god forbid anywhere inside their dealership is beyond me. Not only will I never even consider this place for any sort of service or repair in the coming months, I am done referring my friends and family members to buy their vehicles at Audi MPLS, the thing that blew my mind was how apologetic the woman I initially spoke with was on the phone when she realized she couldn’t have been able to help me any further.

I had the best experience at Audi Minneapolis! As a first time Audi buyer, I had all of my questions answered promptly and honestly. Jenny H was very helpful and made me feel so comfortable. She was as excited as I was about purchasing the vehicle I wanted! I would recommend Audi Minneapolis to anyone who is looking for a new vehicle!

Brought my Audi A6 in after purchasing it from a private seller. I brought it in to find out what was wrong with it. They seemed kind at first and helped me out. When it came to getting wheels, I was not given an option. I was told “oh these tired are the best deal if you buy them here at Audi. Anywhere else overcharges.” He put that as my option for tires without my input. They also fixed my power steering issue with a new pump. When I finally got my car back, the power steering went out. It was a faulty pump. I brought it back just a few days after I picked up, and they tried telling me my power steering hose went out and it wasn’t the pump. I just went with it to not cause any problems, but then the power steering went again. I brought it in again the next day, and they tried to tell me that I had to pay to fix leaks that I had already paid them to repair. Audi Minneapolis is the absolute worst place to have your car serviced. They try to act helpful, but really will do anything to make you pay more than you have to.

I’d highly recommend working with Chris here, extremely knowledgeable and takes care of you every step of the way. The new RS3 is awesome! Thanks Chris

For over twenty years Lynn Daleiden has been our go to person at Audi Mpls. She has been nothing but class through all of my family’s purchases. Now in management, she still takes time to make sure our auto buying experience is a great one. The effort she has made, along with the outstanding service techs (Joel and Dana) with whom we have worked over the years, make it easy to continue to keep Audis in our garage.

Had a great experience working with the Audi Minneapolis team. Tony S was our sales associate and was super knowledgeable of vehicle features and also helped to guide us through the leasing process. Even now that weve taken possession of our car, hes very patiently answered my tech questions, and helped get me setup with the Audi MMI. Do not hesitate to work with Tony and the Audi MPLS team.

Jenny Hager was great to work with!She got us exactly what we wanted.

This dealership is top notch. My spouse and I recently purchased a new vehicle, and the process was seamless. We were able to make an appointment at a time that was convenient for us. When we arrived at the dealership, we were warmly and promptly greeted.Brad Robinette was our sales professional. He was extremely knowledgeable about the vehicle we wanted, and helped layout several different options for us. We were able to adequately test drive the vehicle, and Brad answered all of our questions.If you are looking for an upfront and efficient car buying process, I would recommend this dealership, and more specifically, the assistance of Brad Robinette and his team.

Good price, good service, no complaints.

I just leased my 4th vehicle from Audi Minneapolis and I simply cant say enough good things about these folks. My salesperson has always been Lindsey and she is now a manager, but still takes the time to work out a deal with me. Jorgan was my sales person and even though he just helped finish up the transaction I was working with Lindsey on, he was super nice and quick to get me on the road. The business manager, Adara, was super pleasant and had my paperwork nicely organized. I was out of there in 10 minutes! I have worked with their service department about 6-7 times in the last several years and they have always been quick and courteous. I just chill out in their lounge with my laptop and get some work done while munching on the free snacks. Im loving my new S4 and I wont go anywhere else for sales and service. Nice work folks!

Took the Audi in for a 90k service the other day. Before taking it in I had checked and observed the Coolant level to be a bit low. I asked the service rep to ensure all fluids were topped off. I get the car back and sure enough they did not add any coolant at all. It was just below the minimum level so I had to take the time to add it myself. Not a big deal in the grand scheme of things, but when you pay over $400 for a service and the tech misses an item on their checklist like this, makes me wonder what else did they miss, or neglect to do. Not what I expect from an #Audi Service department.

Paid cash for my purchase. Paperwork was simple until the title became a major issue. Their back office or whoever is responsible for vehicle titles is incompetent. They sent me title for 2017 Audi RS3 in my name instead of the 2020 Mercedes GLS.Over 1 month and still waiting for my original title. They cant locate it so been giving me different excuses each time.

Bought a new A5 from Richard Busker back in February and a used 2013 Q5 a few days back. Richard provided an excellent experience on both occasions! Highly recommend both Richard and Audi Minneapolis.

Richard Busker is one of the bestthanks for this experience

Great People to work with !!! My Sales Person Jenny Hager made the experience of purchasing a car at Audi Minneapolis a Pleasure !!!!!

Thank you Team Audi of Minneapolis for making my experience effortless and seamless. A big shout out to Chris Cohen for magnifying those efforts . If your looking for great service HONESTY and attention to detail, look up Chris Cohen.

Great service and highly knowledgable staff. Well be back!

Carousel motor group is not capable of taking care of their clients in the way they should be not only in general but in such a high level setting. Very disappointing! Steer clear of any Carousel motor group dealer if you want good service!

Richard Busker is great to deal with.

My wife and I worked with Mark Larson (sales) to purchase a very lightly used Cadillac xt5 and trade in our Jeep Grand Cherokee. Mark took the time to research the xt5 features and gather other information prior to our visit. Mark and the other team members we encountered were helpful throughout the process. We have made many auto purchases over the years - but I have to say this was our least painful and most pleasant experience. Thanks to the entire Audi Minneapolis team!

Lonie went above and beyond my expectations and ensured that my complex warranty issue was resolved. Additionally, the service staff discovered an unknown issue and addressed it immediately to ensure I dont have any issues once my warranty expires.

This place is so much better then Audi St. Paul. Great service all around and superior parts department. They are very helpful and friendly to work with.

I have been getting my car worked on at Audi Minneapolis for years so when it was time to get my wife a new car, I went in and talked to Brad Robinette in the sales department. He was extremely helpful and easy to work with as we looked over some options and ultimately came to a deal on a slightly used Q5. The buying process couldnt have been easier and Brad was great to work with. Ill be back someday to buy a new car, and when I am, hes the guy Ill call.