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SuperPawn
5830 W Camelback Rd, Glendale, AZ 85301, United States
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SuperPawn
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Ba
Review №1

Me and my wife went out looking for a few items I was looking for a paintball gun and she was looking for earnings! we found just what we wanted here at this store and Matthew gave us a great deal. and his customer service was outstanding ! Thanks again for the great deal! We will definitely be back and tell our friends!

Mi
Review №2

My experience with Sharon was absolutely amazing! Helpful, attentive, and every single question I had was answered. I would recommend you guys to anyone who would ask. Above and beyond! Thank you Sharon. I hope Im spelling your name right.

Ro
Review №3

Great Selection of Inventory! Great Customer Service! Checking out was a smooth transaction! Would recommend anyone to check out his Pawn Shop!

Te
Review №4

The staff here is respectable had a situation arises and they were able to give me outstanding customer service. Will definitely keep coming to this Business!!! The managers on site are above and beyond amazing and work hard to Give outstanding customer service I appreciate everything!!!

Er
Review №5

The service reps are very cool and helpful. They always work with you on purchases. My go to place to buy electronics and quality jewelry

An
Review №6

I have read some of these reviews and I agree on the lines and the customers service and I have been coming here for like 3 years. I put up with this stuff and just ignored it because they were helping me out when I needed the financing of my items. I always took my stuff out when it was in pawn.So the reason for my review today was for the new financing charges that were brought into effect in july. I have had my stuff in pawn before this time and there was no mention of this new financing charge until you figure it out your self. I pawned some items back in May of this year and I needed to renew it. So I went to renew it and the finance charge was 76.00. I paid her for it and when I received my new ticket the finance charge was now 126.00. I asked her why she explained about a state wide change and there recommending you pay your item in the first 60 days cause finance charges go up an 11% on top of the first finance charge and the next time it will go up an extra 13% on top of the first two charges. If I would have known this in the beginning I would have not pawned my items or would have been prepared to pay the amount in the first 60 days. Since I was not aware of this change or given a heads up on there financing charge changes. I will probably loose my stuff in pawn which I have never let my pawn items fall through.

Th
Review №7

I came in to this location to and and was looking to sell some jewelry due to some financial issues and was short on rent ivan was a great guy who helped me out with everything he could

Tr
Review №8

Wouldnt even try and help me with a loan when i brought in a collectible fluorescent playstation sign... Said nobody would buy it. So a loan is out of the question? Never going back... Nothing super about this place.

Al
Review №9

Looked like a decent spot to shop at first. Paid for my item in advance. Day of still took longer. Poor management. Will not be back.

JE
Review №10

Found myself in a financial hardship, went there for a loan to fix my car and the service and help was amazing. Been to other pawn shops in the past but never received service that good before. Definitely left with more money than I thought I was going to get. They even let me know what to bring to get more money.

Ma
Review №11

Great store....

S
Review №12

I was robed

Fo
Review №13

Came into superpawn due to 1st pawn losing my items in pawn never had any issues with superpawn pretty fast service

Ma
Review №14

Excellent customer service very nice neat and organized compared to other shops in the area I dont feel like im going to get robbed there lol

Sp
Review №15

Went in for a loan the assistant manager helped me out explained everything thoroughly best pawn shop experience Ive ever had!

Ju
Review №16

Terrible. Terrible. Terrible. They are incompetent at best and discriminatory at worst. I will never purchase another item from them under any circumstances. I will just go to pawn first thats 150 feet behind them as they are better- in my experience- in every way. Shame on superpawn. What a joke.

Ha
Review №17

We went into buy a compressor and asked for a better deal on the sale price. Sharon then told us the item was mispriced and we wouldnt be able to buy it at the sale price. They should have owned up to there mistakes and given us the price that was marked on the tag. Overall it was a terrible experience with Sharon especially.

B
Review №18

..My experience was one I will never forget and simply will no longer do business with SUPERPAWN ANYMORE... While looking for a Turkish Gold Chain for Fathers Day I WAS RACIALLY PROFILED IN FRONT OF CUSTOMERS AND BY THE MANAGER!!!! I WAS CALLED AN INDIAN AND ASKED OUT LOUD WHILE STANDING AT THE JEWELRY COUNTER IF I WAS LOOKING FOR INDIAN JEWELRY??? IT WAS HURTFUL AND DISGUSTING .IDK WHAT HIS PROBLEM IS BUT TILL HE IS GONE I WONT BE DOING ANYMORE BUSINESS WITH THEM!!!! EVERYONE ELSE THERE IS COURTEOUS AND GIVES GREAT CUSTOMER SERVICE.I WILL NOT DISCREDIT THE HARDWORKING PEOPLE BELOW THIS so called store manager ....

De
Review №19

Always cool and helpful. Good place to do business..

ki
Review №20

Poor customer service. I was hung up on 3 times before being able to speak to someone!

Ar
Review №21

DONT EVER COME HERE! The customer service is terrible! The employee that was suppose to be “helping” me was on his phone scrolling through Instagram the entire time . Barely made eye contact with me while I was talking to him . I just packed my computer up and walked out . I will never go to another super pawn !

An
Review №22

I loved it coming here i found the big hit with Mark Wahlberg and it was a perfect gift for my thio Eric shoutout to you all

ta
Review №23

Wow rip off city.....tried to buy aa fridge and good i tried it before i took it...new tags on it...didnt werk. Yes full refu d but cmon guys...check yer stuff before u sell..... wont go back. Junk tools tvs overpriced tvs...jewlery...junk...

Be
Review №24

They pretty much suck but i did get a pretty good amount for my jewelry

Am
Review №25

I love this Shop they have great workers

Le
Review №26

Dont pawn here they rip you off

We
Review №27

Garbage! Take care of your customers..... Its cualled customer service and customer support idiots. Please go else where ill pay you!

Ch
Review №28

I always get a good deal at the pawn shop.

Ro
Review №29

Attitude sucks, long lines make for a long wait. And knowledge of jewlelry is poor.

Da
Review №30

Called to see if something of mine got pawned there they cant look it up ... Only staff member there is a white older guy ... Hes great cares and does everything he can to help (sadly I forgot his name)

Ri
Review №31

Horrible employees I spoke to them about a watch for pawn they had no clue weather they accept them or not,also called at 12 and the employee asked me to call back at 12 ,when I asked to speak to a manager the employee carla answered rudely and then hung up on me when I called back and asked for a manger she claimed to be a manager dont take your business here one there clueless and two they dont value your time and property

La
Review №32

Took an hour to get the item I pawned back. The excuse was they changed to some kind of new system that the employees dont know how to use.

Jo
Review №33

Customer service was ok, nobody ask me if I needed help so I left,

Mi
Review №34

9 chain said fake but other place said 100% real!

Br
Review №35

Horrible customers service! They are supposedly going by numbers, and of course they dont. Everyone jumps and the people with numbers are left just waiting.

Al
Review №36

They dont give much for anything

Lu
Review №37

I called to ask a question and they put me on hold I said okay it took literally ten minutes and then they hung up then I call back and they put me on hold again another 10 mins.

ma
Review №38

I think the lines are to long and it takes for ever to get service

Jo
Review №39

Quick to assume wrongly

Da
Review №40

Worst coustomer service possible.

Information
15 Photos
40 Comments
2.8 Rating
  • Address:5830 W Camelback Rd, Glendale, AZ 85301, United States
  • Phone:+1 623-934-9555
Categories
  • Gold dealer
  • Pawn shop
  • Loan agency
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:12–5PM
Service options
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
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