Being an Arizona native, I usually frequent the same shops Ive known my whole life. But recently, I have became a big fan of this store. This place deserves a bigger name than just a pawn shop. From the collectibles my boyfriend often pawns here to the modern electronics we often buy here, Gold by the Gram has something for everybody. The true highlight of this shop though is the authentic service! Although I am not one of there more veteran customers, Ive been treated like family since I stepped in the door. Love this place, it is the true sense of good Arizona business.

I love it here, they take the time to talk to you, they pay more on pawns and buy while selli g things for such a great price, I buy new only if they dont have it already. I feel like family there and they save my business on purchases like my laptop. Thank you Joe, Susan and Tina. You guys are great and being there is better than watching the TV show about pawn shops.

.Hands down!!!! The best pawn shop in az

Great family owned business who knows how to take of customers! If you dont see what youre looking for be sure to ask them about it as it might be there and you may have over-looked it. Also they have lots of good connections and might know how to direct you to what you need. Many of their customers become regulars. Me and my family enjoy browsing the store and visiting to find out whats new with the staff! I highly recommend this store....and I dont give this kind of review often! Go see them!

One of the best family owed pawns I have expirenced . They are fair and know how to treat people as friends and sometimes like family ,thats why I keep going back each week . And also one of the last real looking pawns Im used to seeing not all corparete like the rest , so if you looking for tools ,old video games ,records LPs ,jewlary,guitars , or bluerays ,or anything stop by and look might find something interesting , just say hello to Joe, Susan ,Tina,or Coco great people and shop in my opion

Great pawn shop. Very knowledgeable and helpful. I’ve come in to sell items quite a bit these last couple months for my family and they always offer me fair, great pricing.

Have had nothing but good experiences here. I’ve come in twice now, once to sell some jewelry and once to sell a signed football. Both times they offered me a fair price and even more than I was expecting. They are very honest and won’t just try to buy something to make a quick buck. If they know you’re better off selling it online they will tell you and they are probably right!! They even helped me after hours one day because I forgot what time they closed. Very family friendly and always good conversation.

Ive been in a few times over the years. Sometimes its been to pawn sometimes its been to purchase, every single time Ive been in theres always been pleasantries. The owner is so graceful, friendly and helpful. You get the kind of service that you expect from a local business. I recommend anyone check them out, they have just about anything you can imagine.

Very friendly family run business. They have a wide array of different items. We bought a bunch of records & gave us a fair price. We will be back for more in the near future!

I found this shop a couple years ago. From my very first experience I felt welcomed and valued. The owners are very friendly and really take the time to give you the best value no matter if youre selling, pawning or buying. I wont go anywhere else! Ive been helping my mom clean out her house and garage and came across loads of treasures. When I walk in I am greeted with a smile and everything is looked at carefully for fair market value. Even referring me to a coin shop to get more for my coins. I never feel rushed or cheated, and walk out of there knowing I got the best value for my treasures. Above all though, the service is outstanding! As my stuff was getting looked at, several other customers came in and were greeted by their first names and a friendly smile. Not too many businesses out there life this left and this is what makes this place the best in the valley hands down! Thank you everyone whos helped me out with my moms stuff! Shes so excited about her cash return!

This place was fantastic. Susan went above and beyond in helping to figure out if my class ring was real gold. She even told me about other places that might pay a little more if I felt like making the drive. Highly recommended. I will absolutely do business with this place in the future. Really glad I stopped by. They have a really cute dog too.

I went to the shop looking for a banjo and found one. The owner, Joe, made me a really good price even with a return guarantee if the Banjo didnt work out. The people in there are very nice and personable. They have very good prices and a collection of different things. They also looked at some things that I wanted a bid on and they gave me a very reasonable offer for one thing I had. I would recommend this place very highly because what impressed me most was their honesty. What a rare thing to find now days. Joe also said hed call me back about one of the items I had and he did just that. If this business can keep its policy of being a honest place to buy or sell, then I can only see them continuing grow.

Nice friendly environment great staff and good deals. Very informative and entertaining conversations. Over all a good experience!!The new guy

Talk about customer service. They have that personal touch remembering me, taking the time to chat about more than what I can buy. They dont rap me with extra fees or charge me if Im a day or two late. Susan always tells me straight and doesnt try to make a fortune off my business. They give me better prices when pawning or buying and dont make up what they sell by 1000% like all the other pawn shops. I feel like an old family friend that is visiting even though Im just one of many customers that feel at home with this place.......

I had a great experience at this pawn shop. Joe was very helpful and friendly. I Will definitely be back here the next time I am in the area.

People place! They’ve gone over and beyond to help me when I’ve needed it! Best pawn shop ever!!!

My favorite pawn shop by far. Very friendly people Ive bought sold and pawned stuff here and they have worked with me even when I was a little late. Communication is the key and if you communicate with them they are willing to work with you. Best prices best customer service in the valley

I had never really experienced a pawn shop before. I was pleasantly surprised with the atmosphere and the congeniality of the staff. Everyone was very helpful and the prices were great!!!! They were also able to answer all my questions in a knowledgeable fashion. If there was something they did not know they went and looked it up on the computer. The premises was clean and orderly. I would recommend this store to all my friends.

I get treated like family every time Im there. Great items at decent prices and always willing to help you out. One of the best in AZ.

I love this shop! The owners make doing business such a pleasant experience. I have never been so comfortable in a pawn shop! I have pawned, sold and bought from them. They even did a layaway to make a purchase possible! Good, fair, honest people are really tough to find anymore, especially in business. Thank you Gold By The Gram Pawn!Melissa G

One of the absolute best Pawn Shops I have ever been to it is a Pawn Shop that is hip and has tons of character my experience is always awesome this is my go to and Joe and his Wife are some of the most amazing phenomenal people I have ever met without exaggeration👍👍👆👆

They absolutely amazing people! The store is the only pawn shop that actually has everything and anything your looking for and real honest when your needing to pawn or sell personal things. The owner she’s worth going to see :)

Everyone is so helpful and friendly. They are so reasonable and go out of there way to help you. Fantastic customer service.

Great customer service . VERY nice, warm, comfortable business people to spend your money with. I would highly recommend 💯💪🏽

Gold by the gram is the best by far family pawn shop!! They treat you like family and help you out when your in need. Ill always be a loyal customer here.

I went in not really knowing what I had. I made that obvious because I knew nothing about it. I had no idea what it was worth. They were extremely honest and gave me way way more than I expected. I would recommend this place to anyone and all do lovers. You will have to go in to see what I am talking about!!!

My go-to pawnshop for sure. The family that owns it is great, theyre nice & honest and give the best prices for what you have. Theres so many rare and different things here too, youll lose time just looking at all the new stuff. Btw, Coco is super nice as long as you dont pet her lol

This is the best pawn shop i have ever been to by far in my life! It has a very friendly staff. Very honest and understanding, they also love to talk with you so youd better not be in a hurry!

Awesome people who care about and take care of veterans. Also have the coolest rare retro toys I have ever seen. I recommend everyone go here to buy!

Great service! They are very down to earth and I feel valued as a customer. Ive been to other pawn shops and they make me feel cheated, but not at this location! I will always come back to this shop!

I love how family friendly all of the staff is will be doing all my business there . the ladies are so sweet to talk to and very helpful ..and when you ask a question they try there best to get your answer for u and if they do not know they will send you to someone else who does .....l love shopping there they even now all there customers by there frist names Sweet sweet people in general I read some reviews that was posted not not at all true some people are so rude....... just because they do not get what they want........ thank you GBTG

I have used thus pawn shop for years now but I had a ring that I had pawned with them for about a year and a half but when I finally paid off the pawn and picked it up they gave me a similar ring but fake stones and fake gold. I didnt even notice until I got home. They are good to sell things to and good to buy from, but be careful with pawning jewelry.

The most awesome paw shop ever dealt with. Susan, Joe and Tina are a real pro in customer service, very very helpful and go above and beyond to make sure you have a pleasant experience at their shop. 👍👍

Very friendly family-owned place. We highly recommend !

Family oriented and owned. They implement programs where kids can go in and trade their games for others and earn incentives for good grades.

I love this place!! Very friendly and personal with customer. Excellent customer service!

Have been going here for almost 7 years. They have always done me well, and helped me out in many ooccasions. All owners and employees have created a awesome experience time and time again. I can go as far as calling them family! Thank you GBTG!

Gold by the gram has the best customer service of any pawn shop around the surprise/Glendale area. The fact that they are family owned just makes it that much better

1.Terrible customer service2. Poor communication between staff3. Inconsistent offers4. Lady offered $24 for 24k gold bracelets even when my gold passed the magnet test5. Only competent worker is only present 2 days out of the week6. Refused service to African American and Mexican customers with cash in hand in front of me

I did many transactions with them in 2012-2013, they played games putting me off everytime I would call or come by to settle the amounts my items sold online for(if they sold?)... they had items over a year and when I asked for them back iwas sidelined ...if they do business this way than its an integrity issue. ?.OR if it is really not an act...than its incompetence....either way I should never have trusted them to do things off the books as they did...expensive lesson..steer clear of a very crooked operation.

BEST PAWN PLACE EVER !!! I love gold by the gram .. got most of my electronics from here !! Always fair prices & always friendly !! They are family ..❤️

I have been to all West Phoenix Pawn shops and Gold by The Gram Pawn is by far the friendliest and has a fantastic selection with negotiable prices. Go visit and you will be amazed.

GREAT experience. Prices are fair. Highly recommended.

Very friendly environment, lots of items, so many things to choose from, best prices, must see!!

The lady owner Susan is super rude and will go on her self absorbed tirades in front of her family in this pawn shop. They offer no leniancy when it comes to late payments, absolute 0 grace period, unclear fees and charges not specified in the contract. Pawner beware, you may lose your stuff here very easily....

I just went to the shop today and they have great customer service and wonderful prices very friendly and patient explains everything you need to know I will be traveling there more often

Best serviceso respectfulhighly rrecommended u pay them a visit : )

Best pawn shop in town, they always take care of me! Dont take ny word check for yourself!

Very friendly pepole! I would use them and recommend to anybody.

Great service, friendly staff, overall great experience.

I would say that if your gonna sell something try to talk to the guy that works here hes the nice one and will actually try to see what he can do for you the girls are kinda heartless

I was a first time customer and they refused me service because Im adican American

Dont expect to get your stuff back here because they will sell it even after letting them know youre coming in tomorrow!!! They will cheat you. Plus the owners wife looks and acts like a witch. Thatll keep me away for sure yikes

Really go above and beyond to help veterans.

Ive been coming here for quite a bit I just came in and sold am amp and dealt with the owner he gave me nothing but a-1 customer service and pricing I will continue to bring my business here in stead of a corporate chain shop

Amazing