So Id never been to here before but as soon as I walked in everybody was super friendly asked me what I need help with. I told him I like to schedule a oil change they said no problem. I have really good expectations for this place, my all my people go out there and they really like it. Plus they use top notch oil and their wicked cheap. I had to check all your fluids and everything charge you 40 bucks to change your oil and all that. Really really good price.

Ive purchased 9 vehicles in the last 12 years and this was the easiest transaction Ive had so far. Never even went into the dealership, did the entire deal over the phone from another state. Gabe dealt with me straight. up and honestly.

Gave was i e one the best sales person and stuck with me until my car arrived out of town. Thank you for being so good at what you do.

Purchased a new Nissan Rogue from GABE FORRESTER. This was all done electronically andGabe handled everything with professionalism, courtesy and knowledge. He managed thistransaction in a short period of time and I received the vehicle the next day. He managed the delivery and without him this would NOT have happened. Dealing with GABE FORRESTER was a genuine pleasure.

I had an appointment scheduled for 10AM. I arrived at 9AM to drop my truck off and had a coworker pick me up and take me back to work. I called the dealership at 12:30 and was informed my truck had yet to be serviced. I called again approximately 2PM and my truck had still not been serviced. I informed the individual I was talking to that at 2:30PM I would not have a ride back up there because my coworker was going home for today. He then left me on hold and went to check when my truck would be serviced. He came back and told me my truck was next in line. I left work early at 2:30 since my ride was going home today costing me 1.5 hours of wages. When it was finished and I talked to him he stated that he was trying to help people and was fitting people in. I can only speculate but I think I was getting pushed back because I dropped my truck off. Counting the cost of the service and the lost wages it cost me $110 to get my oil change and tires rotated. I schedule my appointments in advance and at a certain time so I that I can drop my truck off and have a ride back to get it without interfering with my job. I can understand being delayed an hour or so because things happen but it was over 4 hours from my appointment time till my truck entered the service area. I have never had nothing but excellent service from the Don Franklin group and hope that what happened on my 7/27/2021 visit is a fluke.

I have never had a bad experience taking my car to the service station at the Glasgow store. Everyone is so sweet so helpful and so educational. I always feel like I am being taken care of by family with dealer mechanic perks. I tell anyone and everyone who will listen how well I get treated by the folks at DF.

The service department here is phenomenal. I fought with Campbell Chevrolet in Bowling Green, KY for 3 months and almost 7000 miles about an airbag light that was on. Campbell said they had to order the part and it would be in after a week. I called 2 weeks later and the response was, Well order it today and call you in a week when it arrives. Three weeks later, I call back. Same story as before. 3 weeks later, no call. I call back. Same story. I finally got fed up with the lies and went to Don Franklin in Glasgow. Turns out, the only thing wrong was a sensor inside the door panel, which was still factory sealed, was unplugged. They plugged it in and cleared the code. Sadly, Campbell never even checked the sensor. They simply pulled the code and decided the sensor was bad. I will now ONLY use Don Franklin Chevrolet for my future services.

Do not go Don Franklin to trade or buy a automobile. They will not give you much of anything for your trade unless it has a certain better mileage or if it is 10 years or newer. I tried to trade in my truck at a Don Franklin in Columbia,KY and other dealers was offering 5000, but Franklin only offered 1800 and thats it. And i recently seen their vehicles was higher in price than other car dealers.

I’m in the middle of moving out of state and stopped in Kentucky for a few days. Within minutes of getting back on the road for the final 8.5 hour drive, my check engine light came on and reduced my engine power requiring immediate attention. I called numerous auto shops hoping someone could check it out and everyone told me they had a booked schedule and couldn’t get me in for over a week or even looked at for 5+ hours. My last resort was this place and Lisa and Ben were extremely kind and understanding and were able to squeeze me in their crazy schedule and get my car fixed up and back on the road as soon as possible. I can’t thank you all enough!!

I have been going to your dealership since I moved to Glasgow. Every experience has been pleasant. Everyone is very nice especially Ben in service department. He makes you feel so at ease. Will continue being a loyal customer

Brandon was an amazing help. Everything was so seamless. I’ve been working with him for several months. He’s been extremely patient with all of my questions and test driving. Everything was ready to sign and go when I arrived to get my new vehicle. I’ve already recommended someone to come see him. Thank you!!

I bought a car last week at Don Franklin. The sales associate Gabe Forrester was a really nice person to work with.He searched until he found the car with the options I wanted. I would shop for a car here again.

Lisa, Ben and Nathan, always treat me like family. They smile and call me by name. They rush to greet me and help me. They always take good care of me . I love the service and care I receive from them!

Lisa was and is awesome. She helped me get a service taking care of with out it being very stressful. Just wished the cost of labor we wasnt costly but its the way it is. Only thing I wish she could due is set up a service payment plan to fix the rest of my issues, lol. Great service and keeping me in the know was a great relief during the process. Kudos to Lisa Kent!

Good experience everyone friendly. And didn’t have to wait long.

Even though I work here I gotta say the people are nice and welcoming, not to mention easy to cut up with. But knows when to be about business at the same time

Brandon in service saved the day, I had problems with my transmission while on vacation 450 miles from home, Brandon made room to get me in and back on the road. He saved my families vacation from disaster. Great guy!

My Volt had a few issues, Lisa Gent and tech Ben did a great job finding and fixing the issues! My Volt is running great! love to see Don Franklins commitment in servicing the future!Thanks!

Took my car in for a checkup. My car was making a popping noise in the rear. Which it had when I bought the car from the previous dealership owners. It still had a care warranty so the new owners (Don Franklin) figured out what the popping sound was and fixed it. Made me super happy. They were nice, friendly and took very good care of us and our vehicles.

Lisa was wonderful! She was knowledgeable about my situation and went above and beyond to help me

Went looking for a truck. Wasn’t sure which model I wanted. Sales person there Gabe Foresster was very informative on all makes. He kept looking for what I described to him I wanted and he found exactly what I wanted. Couldn’t ask for a better sales person. No pressure always friendly and helpful. At time of purchase finance manager was just as nice again no pressure. I will be back when it is time for another.

Doing business here for over 30 years. Never had a problem. David Pulliam and John Florence are the best.

It was a good experience. People very nice and didnt take to long. I will be back again.

Had a shift leaver replaced. The work was excellent, as usual, however our vehicle was there a week. That was a inconvenience (thus 4 stars). Overall I was satisfied with the work done.

There are maybe a couple of people that know what’s going on in that servicing department. If that. And to fix a problem with GM and having a brand new vehicle not even got 4K miles on it not even had it but few months. It’s been there 3 times in the last month and my issue is still a issue!

The only problem I had is that I requested that my keys be placed in my truck with the doors locked after the service was completed and paid for due to covid and social distancing.When I got there to pick my vehicle up I had to go inside to get my keys.Other than that everything was excellent.

Had oil changed got it done fast enough but before I got a print out telling me what they checked and how it looked they didn’t tell me anything just took my money. But better than last time I went to get oil changed and my drivers door wouldn’t open. Mr Gassaway had fixed it two other times a plastic piece just slipped off. But they said that it would be around 300. To fix it I said no but they changed me 135. To change my oil and to just look at my door. I was very disappointed

Very nice the line is there to help bariatric surgeon and have my truck performed if I have any problems anything I need an answer he was glad to go over the service report and service bill that they made went over and show me what all they have done and checked theyre not overall experience to you expert I dealt with was very very good

We bought the Nissan Frontier and we really like it I had always had SUV and this little truck is my dream vehicle.

Brought a 2014 Nissan Rogue yesterday and had a good experience. The salesman Jason Edwards was every nice and easy to work with. Since it was so cold stated by asking what I was looking for and found the fix for me. J.D. was great to work with too.

Nice people in service dept

John is a great salesman my grandpa goes to him every single time and he always makes sure to check in & keeps you updated.

Friendly people and great service

Fixed my trunk and working good now

Every friendly and helpful.

Casey at Don Franklin in Glasgow was great to work with. My wife and i bought two new Nissan cars the same day! The only down side was finding two scratches in my back glass where the dealership scraped off the lift gate instructions sticker with a sharp object!

The entire staff, especially Niki was fantastic to work with! Easy, no pressure experience that I have been thoroughly pleased with from start to finish.

Great, they were all very nice.

Repair was less than originally quoted and the staff was very friendly and efficient.

Everyone is friendly. Work is done to what I need.

Great job guys.

This Dealer ship is the best auto Dealership in the state of Kentucky.. Awesome customer service no pressure. Gave us the deal we wanted...

Brandon Ramey was awesome to work with. He made my trade in simple. He had great knowledge of all the inventory. Was in my new vehicle in no time. Definitely will be a repeat customer!

Went in for an oil change but had to get other work done so my warranty would be good. All the people were very friendly and helpful.

Best place to buy a new car and have your old one service

Vehicle serviced in appropriate time. Pricing is GREAT!!!

Always great service and great people wouldnt go anywhere else

Fast and friendly service

Great ran car lot. Big bonus is you can actually look at cars and not be bugged to death by salesman.

John and Byran made this process stress free.

The experience from sales to financial was exceptional...best ever. Thank you

In and out in one hour for oil change, tire rotation/balance, and replace all wipers.

Everyone I encountered here was kind and courteous. The wait area was comfortable and fresh popcorn and drinks were offered. Hospitality you dont receive everywhere.Jordan Clark was very professional and kept me informed on the progress of my vehicles service, as well as issues I wasnt aware of. Took care of two recalls while there.I feel we received good advice, instead of the usual pressure for an up sale we have seen in some other places. For that, we will likely be returning and recommending Goodman to others.

Excellent service as always

Went to test drive a vehicle. Staff acted as tho I was not worth their time.

I am very happy with my purchase from Goodman/Don Franklin. After describing what I was looking for in the price range I needed to their salesman, Brandon Ramey, he worked diligently to find the perfect automobile for me. Mr. Ramey actually went above & beyond in his search to get the car I wanted by reviewing the website & delivering the car I picked out to me in Glasgow from Don Franklin’s Somerset lot. He made sure I was 100% completely satisfied with my vehicle purchase. Thanks again, Don Franklin, & especially Brandon Ramey, for a successful, positive car buying experience. As I stated before, they definitely made me a very happy customer.

I bought my 2nd vehicle today from Brandon Ramey . He was great in all areas of selling personality and knowledge and help in general. My 1st dealing with him was great but didnt really like the way Goodman Chevrolet does there people but he assured me don Franklin wouldnt do me that way . When he got another Cadillac in he called me back and said he had me something I would love . He sent me pictures and got me the information about the vehicle. I was pleased that he remembered that was I was looking for and things went alot better this time other then they couldve get me financed but I went to my bank and got the money to buy it. I am satisfied with the vehicle and I would buy from him in the future. Don Franklin should be grateful for having him as a salesman because he really has fun at his job and cares. Brandon Ramey keep doing what u do people will come back. Ur the man and I appreciate ur love for people and ur help. If u go to don Franklin in Glasgow ask for Brandon Ramey he really cares for his customers. REALLY SATISFIED. THE YOUNG MAN IN FINANCE WAS GREAT ALSO. GREAT GUYS

Very friendly and quick service. They truly seem to want the best for their customers. Everyone that I worked with was truly helpful. I got what I came in for and more.

NOTE: It was NOT a Don Franklin Dealership when I wrote this review. So this does not count against them. Also, the whole written review was reduced by someone before it was published. I dont know who did it.when I wrote my post In June my check engine light came on. 2004 3/4 ton Duramax Diesel pick- up, 168,00 miles. They could not figure it out so they contacted GM for help. GM told them to replace the Turbo. They had the truck for over a month. I kept checking on the truck and they called me with updates, I think twice. I couldnt understand what was taking so long.They told me that they had techs call in sick and also, they kept pulling the tech off of my truck, to work on other vehicles. One update was that a bolt broke off in each exhaust manifold. They said 2 new exhaust manifolds would be $600. I stopped in to pick up the exhaust manifolds to see if I could get them out, but the tech had broken off an Easy Out in one of them and drilled an off center hole with a hand drill in the other. I took them to a machine shop. They got them out for $54.00.The dealership bill came to over $3800. In July, I dropped off a letter at their office to be given to the owner and have not heard back. Maybe they didnt give it to her, I dont know, but I am very disappointed. I have been coming here for 11 years and spent a lot of money with them.

Great service. Reasonable rates. Nice lounge to hang out in with TV, while you wait.

Great

Terrible service. got my first free oil change, and after an hour of waiting, they tell me they don’t have my oil filter and wouldn’t until 4, when I made it clear I had to be at work at 5. then proceeded to tell me my only option was for them to give me a ride home and then drop my car off.

Great service and nice friendly people who care about you! Highly recommended !

This is an amazing dealership! Super great service for our vehicle and we couldnt be happier. We arent in the market for a new vehicle, but if we were wed for sure come here first!

Everyone was very nice and gave us plenty of time to talk with each other about our options, we didnt feel like we had to buy a car even though we were at the dealership well past closing. Our salesman even sent us a text a few days later congratulating us on our purchase and offered to have the car detailed if we brought it back because it couldnt be done before we left.

Everyone there is great I highly recommend coming to don franklin. Glasgow ky they spent all day helping me find the right veichle and getting me behind the wheel of the one I want thanks a lot to everyone there and a big thanks to Byron and Gabe

Good experience

They get the work done and fast

Beware of the Service department asks you for brake line flush that you dont need..100+ dollars. Beware. You have been warnedRippppppppp

Everyone was courteous, prompt to respond to my questions and my salesman, John, was most cooperative in arranging our business dealings to fit with my schedule.

Great people to have dealing with highly recommend them very friendly

I wasnt treated like I was just a customer. They made me feel at home and welcome. Not once did I feel pressured into anything, it was a relaxing experience that I really enjoyed. They made my first New Car purchase a memorable one!

Basic fluid change service performed adequately. Was talked into an air filter change which the service advisor was unable to ID the actual amount of filter restriction present on the factory filter restriction gauge (was told filter was dirty. Area around air filter was not cleaned prior to filter replacement (dirt and contaminants possibly entered intake when filter was changed).More importantly DEF quality fault returned on drive home and is still present 150 miles later.Wind noise/air leaks still present in drivers door seal (was told no problem found) - all they had to do was drive the truck down the road to hear the air noise. Only good news is its not in reduced power mode yet.

My daughter purchased her first car ever from Goodman. Our sales person was very good. But...I bought the extended warranty. After everything was paid that was the end of decent service. We waited forever for the warranty information and had to call multiple times. Mr. Johnson was the person who we were supposed to talk to. He NEVER returned our calls. Somehow we got connected to a parts guy and even though this was not his area he told us he would do everything to help us. He gave us the number for the warranty service. Mr. Johnson is horrible. Less than one month the vehicle started pouring water into the passenger side when it rained. We found out this was a problem they had to fix with a special rubber seal. We were told we had the BEST warranty bumper to bumper by Mr. Johnson. Well well did not. It was not covered. Called the manager 3 times and finally had to leave a message. I was told by the receptionist she was there but for some reason was not answering her phone. I did not expect to get a call back and I did not get one. So... they lie, they take tour money and then blow you off. I would give them ZERO stars but this will not post if I tried to do that. They DO NOT CARE ABOUT CUSTOMER SERVICE!!!!

Me and my dad both just got new cars from here this week. The assistant provided by Paul J. was excellent and the deals were really good. I am very pleased with Goodman.

Had my oil changed and tires rotated. Everyone was very nice and the service was done quickly.

I brought my 2014 Silverado in for Recall repairs. The Service manager and technicians were extremely friendly and courteous. They performed the needed repairs in a quick and professional manner. I was very pleased.

They financed a car thru some bank and the car they gave me was a lemon. Half the time it wouldnt start and always left my family and I stranded. After the first month I called them and asked for a different car because it wouldnt run. They said I couldnt til the third month. I had no car and No way to work but they expected me to keep making payments on a car that quit after a month. I wouldnt send my worst enemy there!!!

The only way it could have been better is if it was free.

Stephen was our Salesperson and he did an excellent job from the first phone call to working with us on the price and closing the deal. I would definitely recommend this dealership to anyone who is looking for an honest deal. We drove over 2 hours to buy a vehicle from them and drove away very happy!

I was traveling through the area and I started having problems with my vehicle. They got my vehicle in right away and had it fixed by 10 am. One of the best service department experiences I have ever had. Very friendly and professional

Great place

Great service

I knew what I wanted from viewing their webpage. I was shown it, drove it and was completely satisfied, so I bought it! John Florence and David Pulliam took care of all my needs in an efficient manner. J.D. Jones likewise. We have done business at Goodmans for many years and ALWAYS been a satisfied customer. I am quite sure I will remain one!And, I even got to visit with a former student who works there, Amy Rutherford as I knew her, so that was just icing on the cake!

If you are to busy to take a minute to call and let me know when my car is done, you do not need my business!

Due to weather conditions (not cold enough) the technician was unable to replicate the problem I experienced in January. However when I left the service area I felt and heard the same noise and transmission failure that I had described, although it was not nearly as prominent. Im not sure at this point if Im going to keep the vehicle or wait for a breakdown or next winter for the problem to become more audible and jolting. No updates by phone after three days of testing,would have rated at one star however I feel they did put some effort forth.

Very courteous and explained in depth some work I need done before my warranty runs out.

The employees who I dealt with were all well versed in their products. But the checkout was very bad. After waiting for about 2hrs for someone to finish the sale we finally left and had to go through the same mess the next morning. Its not a good way to run a railroad nor a auto dealership.

Fast and friendly

Great place people are very kind and personable.

Very good experience but spent 5 hrs there need to have snacks and drinks available in case someone needs them. Love my car so far had it 3 days thanks to salesman andFinancial person great experience so far hope it continues

I tried getting my car fixed some where else, cost me more money! These guys really know their stuff!

We had been looking to buy a new car for some time had a horrible experience at Swope in Elizabethtown Ky and we walked away from Ricco a very dishonest salesman, But we talked to Jason at Goodman and he was honest with us, he didnt use the tricks that a lot of dealerships use to get you in there and we appreciated that, We loved the car and the dealership went all the way to Georgia to pick up the car we wanted and we love the car just what we were looking for. Thank you Jason and Goodman.

I was traveling through Kentucky when my car broke down. These people went above and beyond to help us! Highly recommend them!

Goodman is just that! Top service and quality make them more than good but great!

Friendly staff always helpful and timely with all our needs.

Always polite and professional

Even tho my appointment made online didnt show up, they took me right in and serviced my truck quickly

Communication between departments. Sales representative was amazing.

Drive up north, save a bundle. Dont waste your time!