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Legend Flooring
1605 S Gilbert Rd #104, Gilbert, AZ 85295, United States
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Legend Flooring

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Ge
Review №1

We had our floors redone by Legend back in February. I promised Id leave a review and then I never did... Sorry! The reason I am still leaving one now is because they did such a great job and they deserve a good review. The whole process and experience was pleasant and easy. We got quotes from one other company for the same job, but Legends quote was much better and so was our customer service experience. We had them put in tile in our livingroom and kitchen, and new carpet in our bedrooms. Almost four months later, we have yet to find any flaws or inconsistencies. The tile is perfectly smooth across the whole surface. and the carpet looks great everywhere (no pics of the carpet from when it was just redone, sorry. Note that where the carpet is visible in the one picture - thats the old carpet). Were very happy with our experience and definitely recommend Legend for your flooring needs. Our point of contact at Legend was Mike.

FR
Review №2

We looked long and hard to find a great company to use for our new carpet replacement. We called and received quotes from referrals, Google searches and big chains like Costco, Home Depot and Lowe’s. In total I’d say we received over 10 quotes and lowest price was never the main focus. I will say what caused us to keep looking often was how terrible other companies would communicate with us.Working with Mike has been great and I even recommended my parents call him after we placed our order. They also happen to have a large selection compared to most and they are very well priced for the service they offer.I’ll do another update after our carpet is installed.

Br
Review №3

My wife and I can’t say enough good things about our experience working with Mike. We have done many housing projects in the past and this was hands down the best communication and attention to detail we’ve seen. Mike and Legend Flooring went above and beyond to ensure we were happy with the end result which is a rare experience. Their professionalism, integrity, and genuine care for the service they provide is why we will never go anywhere else for our future needs.

Ca
Review №4

This was an awesome experience! Skeeter and her team were superb and took what could have been a stressful experience and made it actually fun. The team worked really hard, everyone was easy to work with. Im having them do the other part of the house also. Thank you!

Ju
Review №5

Mike and the team at Legend have been more than amazing! Mike was very communicative and proactive in his outreach to make sure things were going smoothly and that it was turning out just as we wanted. All of the contracted members doing the tear-out, putting in baseboards, laying the tile, and putting in the carpet were fantastic. Everyone explained the processes in an easy to digest manner and made me and my family feel very confident in everything they were doing.Not only was the pricing comparable/better than other places we looked but the customer service all around was worth it. Our floors are beautiful and our house feels brand new.We loved working with them so much that we’re using Them again for getting our countertops replaced. We’re very excited to see what they continue to bring in the transformation of our home. I can’t rave enough about their professionalism and the end product!

Ma
Review №6

One of the best commercial and residential flooring places in the valley. Excellent customer service, endless selection, and great quality installation. Plus theyre quick!

Bi
Review №7

I can’t say anything about quality or installation but we stopped in for information like a quote and to see their selection and the lady was very nice. Looks like some great product

am
Review №8

Doug is great! Very thorough in explaining aspects of each job. We’ve worked with several other companies over the last 5 years. We got a quote from Legend about 2.5yrs who and we ended up regretting not going with them. So when another project came up recently we didn’t even hesitate. No surprises came up in the job that made the price hike up (like we’ve had with every other flooring company), they were prompt and polite and cleaned up after themselves. They ended up even getting the job done in one day instead of two (though this did mean a longer work day and they asked to make sure this was ok).I would hire them again in a heartbeat. So glad we went with Legend this time.

Ju
Review №9

I am so very pleased with my choice to use Legend Flooring for my flooring and home renovations. After looking around and exploring my options I decided Legend Flooring would win my business. Prices were great, and they have a wide selection of choices but most importantly they took the time to make sure all of my questions and concerns were answered.Fantastic Customer Service and workmanship. You guys Rock! Sweeter, Doug, and Wendy thank you.

Ad
Review №10

Bought a new home to raise a new family. Skeeter was experienced and helped us find flooring within our budget and time frame. Everything worked out perfectly and was happy with the final product. I will be continuing to go to legend flooring for all my future projects.

Kr
Review №11

They did an absolutely amazing job on our business flooring. The selection was great and the price was very competitive. What impresses us the most was how the installers took the time to make sure everything was perfect. Doug came over and inspected the job. He took the time to make sure we were satisfied.

Ti
Review №12

I just have to say these guys are top notch! I had a back-splash to do in my kitchen, as well as some carpeting needs for my living room and bedrooms. Doug & Wendy brought over different samples of tile from different tiles suppliers as well as carpet samples. They went the extra mile for me in showing photos of different styles and working with my wife and I to find what was right for our family. We ended up choosing a glass tile for the back-splash and we couldnt be happier! It is amazing. They were on time and did things properly: no short-cuts. My carpet is beautiful and good quality. The price was amazing. These guys know their stuff! They were able to correct deficiencies in both the drywall and flooring that will hopefully ensure that the work they did lasts as long as possible. Great company, great work, great people!

We
Review №13

Great service and great prices.

Pe
Review №14

I went to Legend Flooring to get an estimate on replacing flooring for a condo remodel. When Doug came out to give me an estimate on flooring, he noticed I was remodeling two bathrooms, which required a new tub, new walk-on shower, shower surrounds, granite countertops, sinks, etc. I was pleasantly surprised to learn Legend Flooring does much more than flooring, and asked for an additional estimate for those areas. Doug’s estimate was lower than the two I already had, and Doug and Wendy were very helpful in picking out materials. Now that the remodel is complete, I can’t say enough about the quality of workmanship and support I got from Legend Flooring. These guys are perfectionists, and their work reflects it. The final product looks amazing and exceeded our expectations.

Al
Review №15

I went into the store front and talked to Douglas. He was incredibly helpful and very informative. They have very competitive pricing and we have shopped around. I feel very confident that we will move forward with legend flooring and get the job done right!

Ga
Review №16

Doug and team worked patiently with my wife and I to update our kitchen. The quartz counter-tops and subway tile really came together well. Unfortunately the quartz has developed a crack but Doug had the quartz team come by immediately. Following up now but Doug is a high character individual and worth trusting to resolve the issue. 5 star despite issue...maybe even 6 stars in light of how its being handled.

Na
Review №17

DO NOT BUY FROM THESE GUYS. Didn’t want to spend the time with a person doing a “small order”.I called to inquire about a specific tile yesterday and spoke to Wendy (owner’s wife). She was very nice and took my order, called the supplier and called me back to let me know the supplier (deltile) had it on hand and I can pick up ASAP. I went a head and called her back today to process the order and spoke to Mike (4 weeks on the job), he didn’t know how to process a PO (all good..he’s new). Asks if he can call me back. It felt weird!! So I called deltile and found out that they don’t have my product and it needs to be ordered. Wendy calls me after I ask Mike to double check what he’s ordering since I’m getting a discrepancy on availability, she asks me to send her a pic of the label on the box, I sent. Doug (owner) calls me back, starts to down talk me a bit, tells me we refunded your payment and explains that there’s no way I can get the same tile and that it can be a bit off (which I agree to a certain degree) and that he has been in the tile business for 25 years and has owned this company for 21. I start to cut him since I’m tied up a bit and he says “normally people appreciate me giving this info!!!” He suggests I take a piece of the tile I have and go down to his supplier to ensure I get the right tile. I tell him that I spoke to his supplier earlier and they can get it. He calls them and calls me back and says I sent you a new order. I notice from the info that he has the wrong size. I tell him do you mind if we call them together to confirm we’re getting the right one and that I also need to add 2 more boxes. He says “now you want me to start the po over?!” I tell him that I’m a buyer and he’s a seller, so he has an option to sell, if he doesn’t, so be it!! He says fine.. (sounded like my child when I ask him to do something he doesn’t want to do). Then he says I can’t invest anymore time on this since he has several POs in his hand and I’m making a “small purchase”. I tell him now you said the wrong words and I will not buy from him... he hangs up on me.Funny that I called deltile after they ordered everything I need and confirmed that my info is correct.Doug felt that I’m a small client because of my purchase. What this “25 years of experienced business owner” doesn’t know is that I’m an investor with a lot of experience and own quite a bit of properties and have plenty of jobs coming; which he lost out on. During these uncertain times, be nice to ur customer Mr. Experience!! You’re lucky you have jobs going now...take the time to take care of clients...you never know who you’re dealing with!!I don’t recommend this business at all!!!!!

Bo
Review №18

High quality & competitive pricing

Information
56 Photos
18 Comments
4.5 Rating
  • Address:1605 S Gilbert Rd #104, Gilbert, AZ 85295, United States
  • Site:http://www.legendflooringaz.com/
  • Phone:+1 480-821-2499
Categories
  • Carpet store
  • Flooring store
  • Tile store
Working hours
  • Monday:9AM–4PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:9AM–4PM
  • Friday:9AM–4PM
  • Saturday:9AM–4PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Payments
  • Debit cards:Yes
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