Outstanding customer service. Dayna was my rep when I went into the store today and switched from at&t and she is incredible. She takes pride in her job and helping others and the same goes for the others in there as well. I definitely reccomend this location!

Always a great experience and I always walk out with a smile on my face!!!

We had a great experience Jay was so nice and went above and beyond to help us and because of her excellent customer service we switched from Verizon to T-mobile! Everyone working at this location is very nice and helpful! You wont regret it!

Wasted 2 1/2 hours for nothing, What a joke 😒 thinking about leaving T-mobile, Sprint was better!!!

Very not reliable. Called ahead before coming into store to make sure they had the AirPod Pros and was told they had them. Arrived and did not have it. I give it three due they are a little helpful. But I’ll stick with the other T-Mobile. Never a miss there!!!!

My experience was very biases. I was instructed to stand outside t mobile store by a t mobile employee African American woman who approach me without a mask on & told me to stand outside the door of the store. She then walked through store still with no mask to the back of store. There was 3 employees inside store helping customers. One employee came up to me & ask how she could help me & took my info & told me to wait.I was later invited into store & ask for more information by same employee I gave my info to in begining. I was told I would have to wait 10 minutes for the phone I wanted to upgrade to. During this longer then 10 minutes wait 3 customers came into store was allowed to wait inside store for help from a t mobile employee. Then approximately 10 minutes later employee from back comes out & says they dont even have the phone.So made to wait outside in humidity unlike any other customer. Then spoke to by t mobile employee with with no mask on when theres big signs everywhere saying all t mobile employees must wear mask like customers.Ive been a t mobile customer for at lease 10 years & have never been treated this horrible

I went to the T-Mobile store to switch over to a new phone. The young woman who helped me his name was Jay and she was very informative and patient.

Very nice people

Average lovely lady Jay was great.

The employee was so rude to me and and acted as if I was not an important customer. I believe his name was Martin.

The Experience here was a plus would recommend Jay was great

Went to T_Mobile today to pay phone bill. The woman shoved me aside screaming at me for not having a mask. Been a long time customer. Will never use T_Mobile again. Should have taken a warrant out on the woman. 3916 suite 100 east Franklin Boulevard Gastonia.

So when I walked in it didnt take long to get assistance. Mrs Lisa had such an amazing personality and got me all the details I needed to switch my services. Ms Rebecca is my girl she was handling a situation in which she got resolved but I love how she handled it well.This store has a pretty good staff and manager. 💯💪

Worst customer service in Gastonia. They cant do much without having to call T-Mobile customer service. Keep you waiting at least 30 minutes every time you go in. Only thing they can do is take your money.

This is one of the best stores in the United States I have experienced with T-Mobile. The team here is amazing, they go an extra mile to help you in everyway possible. Tony, Eric, Rebecca great professional guys and friends too!!! Cheers!

Great customer service and sale

Erik was a great help fixing my phone. I was getting double emails and he went right in and took care of it. He also replaced a screen protector on my S9 and he made sure I was completely satisfied with all of the work and wanted to know if I needed anything else.

My first time there I had a very bad experience but I called the company May being a loyal 12-year customer was treated fairly by the company and upon my return the manager herself came out and shook my hand so I intern call the company and let them know that she deserves recognition. I only recommend retail T-Mobiles doors when an item is definitely needed. Happy Hunting!

Good, yeah but, be sure what youre buying. Thoroughly go over the plan details, the phone, etc. Because some of their clerks are new...

A guy named Tony helped us. He was very helpful and patient with us. He answered all of our questions and was quick in getting us what we needed.

This is the best store in Gastonia for all your wireless needs. Everyone who works their is very friendly and helpful. T-Mobile is the fastest growing wireless company in America and Im glad Im apart of it. The managers Amy and Robert are amazing.

Really great staff but need to improve helping customer more without questioning the customer and exchanging the item without attitude. But so far they are great people and they try do there best.

This t-mobile is very disorganized. Don’t go on a Saturday they are super busy and take their time talking to each other instead of helping the customer. Also they don’t take list of names to see who goes next is a mess. I really don’t recommend this store at all.

Craig is the best. He is very knowledgeable about the products and always willing to find a solution to any problem. A wonderful asset.

Craig helped my Wife pick out the perfect phone, very knowledgeable and professional... and funny. Great location and staff from what I could tell. If anybody deserves a pat on the back its Craig.. 1 week later and my wife loves her phone and new Tmobile plan!! Good job Craig!! Tmobile has a customer for life now!!!!!

Hard pressed to get a rep that is friendly and interested in helping. I do not like going into the stores for help. Very rude employees not just in one store but multiple locations. I may cancel my t mobile service for this reason alone..

The customer service is horrible. Lets you know they are not listening to your request or question by saying multiple times, Im sorry what did you say. Craig I believe his name was walked off before I could even ask my next question. Then he starred at me from the back as if I couldnt see him in the door mirror. He didnt ask if I had anymore questions, if he could help me find a phone, or why I needed a new phone. He told me some prices without pulling up my account and stating I would be charged an upgrade fee when I am a jump customer. I did not even argue, it was best to just leave. Not helpful AT ALL.

A boy by the name CJ helped me out. I will only use him when I go there. If he is off I come back another day. Im happy with T-Mobiles service and super fast 4g

These employees are the best. Knowledgeable and prompt. Always trying to go above and beyond.

Really rude did not give me the phone i wanted

Very helpful for what I needed.

The people that work here are really nice and professional but unfortunately they are limited as to what they can do I still have to go home and contact T-Mobile and talk to the resolution department.. this to me makes no sense at all.

We went in on the weekend to roll over our phones to T-Mobile from ATT. We tried doing it over the phone and we were unable to successfully do so. We walked into the store and an associate helped us out immediately and we were out the door with our phones and numbers rolled over in less than 10 minutes. Exceptional level of service.

My new LG stylo 3 refused to piair w/a BP monitor. Dayna was most helpful in finding out why & getting it to work! WIN~WIN.

Had a question about $25 charge for purchasing new phone being waived. Manager on duty said we dont do that I contested and said I was here recently and fee was waived, i asked when the change she said 6 months i challenged her to pull up my account she would be proven wrong and I was in that store , she vehemently said well Im the manager we dont do that after I asked to pull up my last purchase less than 3 months ago she got black then and started rolling her neck and eyes, of course I got black to cause we both are afro American people ... spazzed a lil and bounced.... been a customer since 20116 active lines and this is what I had to deal with a rude mad black woman

They have complete disregard for your time and the staff seem to need more training. Got fed up and called TMobile (I dont like talking on the phone) and they ordered my new phone in just a few minutes without the hassle.

Love T-Mobile because of Mrs. Patty she is a great lady she is very sweet and super nice you have to meet her she really take care of her customer.

Had a great experience meet with CJ upgraded to a Samsung Galaxy 9 and brought 2 accessories

Great service. Handled my problem quickly.

I got my phone here and I want to say johnny is the best he has went above and beyond for me

The staff was very helpful and friendly. They answered all of our questions and even help switch our existing number from another carrier over.

If they could leave their own phones alone to serve customers maybe there would be a level of service...

Wait can get long. But, they have great customer service

Always very, very helpful & knowledgeable- yet down-to-earth associates. Very relatable.

Found iphone 6s deal online but website was nt working. Called local tmobile store who said they were out but would have more the following day. Next day, rep told me over phone they had one, so i waited in the store for an hour and they told me the sale had ended when i went to check out. Complete waste of time. Unless youre adding lines, dont buy phones from tmobile.

Cristina was so prompt, courteous to me. Every problem that I had was solved.

Great service and fast transactions. Was pretty busy on a weekday at noon but the staff handled it well.

This rating is not for the store... (Store gets 5 stars) Tmobile itself SUCKS... phone service, data, going back to Verizon...

These people are so rude, Im sorry I ever called to see if they had a note 5, I just wanted to know if they had the note 5 in the 64 gb option. And the guy on the phone didnt even check and was very rude and was rushing me off the phone. This is not the first time Ive had a issue with this store. Im so fed up with the service/associates here at this store that I have to drive another 30 miles to the tmobile store in charlotte nc so I can get good service. For this to be a corporate store you would think they would have the best customer service but I was wrong.

Was lied to about the cost of my phone. I was told it was $135 as well as seeing the price on the wall, which is why I inquired about it. My phone ends up being $300 I come back a month later and theyre remodeling and they have new staff. Youve been warned....

Great plans and customer service,,,,newest store in area with employees that know what they are doing!

Very helpful. Got exactly what I needed.

Friendly pretty fast service for a cell phone store

Employees here dont seemed well versed on promotions. Got told one thing over the phone, then when I came to the store and spoke with someone else they said something different. Fyi, just call tmobile corporate before you come to store to confirm any promotions. I felt that I wasted my time.

Michael helped us out for much. He saved us 25 dollars!! Give him a raise ;)

Busy on weekends! Staff is friendly and knowledgeable.

Friendly service. Patient staff.

Great service, but often crowded.

Went in to upgrade...associate removed screen protector. I forgot and when I went back their thrown it out and I was told Id need to buy a new one...well screen broke now. Thanks lady.

Went there to try to change my plan and excuses is what I got...Will be going to a different store this one always seem to want to sell instead of HELP....what ever happened to first rate customer service ???

Very friendly and helpful staff..

Great staff!

Dayna was very helpful and knowledgeable

Always a wait. slow customer service

Not good service. They stare at you when you come in like you have 2 heads and walk right past you. I’ll take my business to another location.

You have a awesome staff

Theres always a line out the door and the associates treat you like trash, really.

Sometimes busy, sales people take their time with you to make sure you have what you need.

Thank God for the T Mobile in the mall so I never have to visit this location again

Great friendly staff!

Great customer service!

Good people, great offers!

The employees go out of there way to help you

Their customer loyalty is terrible

Between the horrible coverage with T-Mo and the wait time...

Not so good today

Great service.

A 👌 ok

Always busy, always a long line.

Great service

The staff is friendly.

Fix the pieces on the bill

Great service!!!

Awesome

A++++++ 😁

Ferrovial is missing in Spanish

Great service

I like the service

Excellent