My experience at this Gastonia location is regarding the Installation Bay. I purchased a remote start and stereo for installation for my 2011 Nissan Altima. I scheduled an appointment back to back to get both the installation done on 9/7/21. After three hours, I received a call stating that the tech was behind due to technical issues on the remote install and could only finish installing that one for that day. I understood because it happens and I wanted it to be installed correctly. I was rescheduled to the following Tuesday 9/17/21 to install the stereo. On that day, I received a call that my installation needs to be cancelled because the tech will be out for the week and I was rescheduled for Tuesday 9/21/21. Again, I understood because things can happen that can cause someone to be out work especially during this time. On Tuesday 9/21/21, I brought my car in for the installation. After about an hour and half, I was called and informed my car was ready. The next day, I noticed that the cover piece to my dash board was not put back correctly, my display control buttons did not work and my shift control cover was missing. I contacted Best Buy and was told that I would have to go back to the install Bay to notify the techs to fix the problem. The first available day I was available to go was on Monday on 9/27/21.Needless to say, after spending roughly $1000 and three week and three installation appointments later, my stereo was NOT installed correctly and other parts of the car malfunctioning and missing. Not a happy customer.

Please do not buy their in-house Insignia television. I bought the Insignia fire TV on 04/04/2020 and in less than 20 months it only has sound and no picture. I went in to the store today with my receipt and was told I should just buy a new one because the Geek Squad will charge the price of the TV to fix or call Insignia directly. Keep in my mind this is their brand. I called the warranty line and they said this is a known issue but wouldnt do anything past 12 months. This is how people are treated when the spend over $400 during a pandemic. Beware!!!

Jeff was amazing and went above and beyond to help me find the right phone for the right price at the right time!! I will definitely be back looking to do future business with Jeff

Great selection and variety of products. The customer service is good as well.

I bought blackhawl wifi expander. I tried to stop buffering on my fire stick, apple TV. It did not so I took it back before 14 days and their accepted exchanged and return my money on my credit card.

This is our second visit to this Best Buy where the first associate (same person both times) that we approached had no interest in helping us.We started looking on our own and another associate walked by. We asked him for help and he was very helpful and generous with his time. After he helped us we were able to make a decision based on his help. Next we were looking in another area which happened to be Williams expertise and he helped us make another decision!Thank you William for fantastic guidance today and helping us so well!

Went to Best Buy for a new router since ours was knocked out by the lightning 🌩️ storm on Sunday night. The employees that came to help us were very knowledgeable and helpful. Spent more than we wanted but think we made a good buy 🙂.

Best Buy renovating is like the roads in NC never ending, and plus can’t have a certain item to pick up because it’s unavailable.

Even through renovating they have staff located outdoors to assists with needs. Thank u BB for always being so helpful and knowledgeable

This is the greatest Best Buy that Ive ever shopped in before! There were three different crew members who asked to help us and the one who I asked for help was extremely helpful. Walked with me to where I had questions and was extremely helpful. I was so impressed!

Cant get anyone to answer the phone, no matter what time of day

Joshua . works in the phone department and he is GREAT!!!. He knows what hes doing and can help you with a variety of things. Thank you Joshua

Purchased a cell phone the sales clerk was very helpful and didnt try to pressure me into a higher priced phone. Very happy with the service.

Decent store normally, but had the front door blocked the other day like they were not letting anyone inside and only handling pick-up orders. Scared me off from visiting.

The guys that helped me today were awesome

It was great, the guy that was helping me was awesome very helpful full of information

Place is horrible... Just spent 45 minutes in here looking for a portable speaker. The shelves are 90% empty. And not one employee looked at or spoke to me the entire time. Place is useless.

It was good they did a lot of changes around in Best Buy

It was so good to be able to shop the Gastonia Best Buy in person. Received a friendly greeting, got quick and expert assistance with our selection and checked out in the department so we didnt have to line up to pay at the front. They had a good selection, all in stock.

Great no complaints. Smooth and easy transaction, friendly staff, and they had what i needed in stock.

Extremely patient, knowledgeable salesperson made my experience very pleasant. Thank you for all your help

Store very organized and staff helpful

We had an awesome experience. Answered questions that we needed to know.

Alexis, Q and Josh were amazing and help me with everything I needed to get my new phone up and working great. I couldnt have found anyone better than them. Definitely coming back here. Always a great experience and help.

Just got a cell phone and an employee by the name of Joshua is the reason why I gave 5 stars his costumer service was AMAZING 👏 he went above and beyond the call of duty. He had us in and out in no time. He answered ALL our questions about the new phone and questions that wasnt phone related. He deserves a raise or a big bonus. I highly recommend this young man. Thanks again Joshua we need more people like you everywhere.

Bought a car stereo with backup camera. Brother has geek squad coverage . BEST Buy in Hickory NC failed to explain everything theres to know about the prices for different parts of installation even though its free installation on everything through the geek squad. I went to Gastonia, NC to get stereo and back up camera installed. Employee gave me a extremely hard time and tried to charge me two hundred extra dollars which I didnt pay!! I returned the stereo and back up camera. The employee didnt know what the geek squad is and he works at BEST Buy. His name is Justin F. Anyway make sure you ask a million questions and make sure they know what they are doing! Ill NEVER go back there.

Was in the store 5/4/21 was checking out and the cashier was talking on the cellphone like it was okay. Not once did the person stop talking and the conversation had nothing to do with Best Buy and was still talking when we was walking out the door. Zero customer service skill.

Bought a new note 20 ultra yesterday. I met two of the nicest people employees ever. I will definitely shop there again. Thanks Q and Joshua.Also Jessica.

They have a watch selection but you Best buy it somewhere else if you want the best price, but more likely to find what youre looking for there as opposed to Walmart or target

Staff was so very helpful and friendly. I will definitely be doing more business here.

Employee helped me find what I was looking for quickly. Answered all my questions.

Store is well laid out but now has a large area in the center with no shelves or products...seems like wasted space. Staff is usually very attentive, possessing at least some basic knowledge of products. However, sometimes it is difficult to get an employee to help, even at times when number of shoppers is low. This appears to be due to understaffing, not a matter of being ignored by staff.

Very clean store. Helpful customer service! We came at closing time, not knowing they closed then. We were not pushed out but helped right away. Ordered my coffee maker and was out in 5 minutes!

Josh help me switch carriers that a great job

I enjoyed the experience. I found what I needed.

Great place to buy smart TV and any electronics devices may have to wait a little bit for a sales person, but they will show you the best deals,go early

Bought a TV, the sales associate was very polite and helpful.

Very astute sales person. Found what I needed and, saw a thing that would get a pat on the back from me. He tried to upset. I didnt but they learned their trying good..

I bought a Tom Tom I brought it home and put it in my truck and it would not work I took it back to Best buy just to find out I have to pay for a update as well. The end of March I bought a whestler police scanner brought it home and couldnt program it I took it back just to find out I have to pay more money just to get the programs for it for 6 mounts of programs and now it will get the channels all around me but not the county I live in so I took it back cant get a refund only store credit why would I want to buy anything from Gastonia Best buy finally that sent it back to get me a nother one I have over $300 dollars in and have nothing to show for it. ??????

Got what I needed locally. highly recommended

Purchased a new 65 Samsung TV because we list the newest one in a lightening storm power surge. Our salesman knew about our 3 yr old Samsung and helped us pick one that fit our needs.

The huge store with very few sales staff.I liked their match the price policy.

Found just the right computer at a great price. Buying there for service, convenience and quality.

Good customer service. I liked

Went in. Store associate ask me what I needed. I told him what I was looking for. Showed me were it was . Out the door . Easy as 1, 2, 3.Thanks Best Buy

When I first walked in there was an associate already completely ready to help me. I shopped around for a bit and couldnt find what I needed on my own and it was no trouble finding someone to get me what I needed. The associate was knowledgeable and friendly and helped me find which Samsung Tablet I would most benefit from. The gentleman didnt seem to try and upsell me anything and really was concerned with finding me what I needed. I really appreciate the help I recieved and I will always consider BestBuy when purchasing new tech.

The “apple guy” in the phone section was very helpful and kind!!!! Young guy with long brown hair. He made a stressful process run easy!

Good people to work with.....boom

Replaced screen saver on my kindle. Employee took his time and made sure that was no lint or smudges on screen before applying

VERY CURTIOUS STAFF AND HELPFUL, BUT GAVE YOU TIME TO LOOK AROUND FOR WHAT WE WANTED..

They had my subwoofer in-stock when the other two did not. Unfortunately they did not have the cable I needed. But otherwise a decent Best Buy.

I love being able to get top of the line electronics so close to my home.

It was hard to find someone to help thru the process you need. Customers would be standing waiting to get help.

My exchange was a smooth process and it of the store in less than 15 minutes... Great Service!!

We were not allowed to enter the store with or without our masks on.

I did not get back the things that came with the radio like the unused parts and now this store does not even take calls for me to inquire about any of it

Disappointed on my last trip because the store was still under construction and many displays were either empty or non-operational.

Granddtr left her wallet in this store and a citizen turned it in! Management was super careful having us describe it and the contents. They were Great and Understanding!

It’s cool but it ain’t not Radio Shack.

Good luck getting customer service

Hard to get sales people sometimes but nice when you do get one

Very helpful staff. If they could keep things in stock theyd be even better!

My husband cannot wear a mask for health reasons. According to the ADA, he is not under obligation to wear a mask. The employees at Best Buy not only dont get that, but they became belligerent and treated my husband badly. The manager was particularly rude. Over the years, we have been loyal customers of this store. Not anymore. You can find the same things at Amazon, often for a better price.

I was looking to buy a 65 quality TV, I called Best Buy in Gastonia, I never got to speak to anyone, put on hold...I called 2 more times and it was the same thing. I was on hold a total of over 30 minutes and never got to actually speak to a person! I hung up and Will NEVER purchase electronics from Best Buy ever again! This was earlier this evening, just know social media and word of mouth goes a long ways!

One of the last big box retailers selling a good variety of electronics. Good customer service. Always clean. Prices vary from really good to a little high. Im glad they are still around.

Got a great deal on the pc.

Are they going out of business? Seems so from stock level and cleanliness.

No mirroless or dslr camera accessories. Two lenses and a couple of filters. A few more digital camera accessories should be expected at an electronic store.

Taylor and Fernando were extremely helpful in fixing issues with my mom’s tablet. They worked with me and my mom patiently until we figured out the glitch. THANK YOU!!

The customer service is not all the best but once we was able to get the help it was great

Best Buy in Gastonia has amazing customer service and a high quality staff. We had to exchange a chrome book and they made the process easy and seamless. Jennifer and Britney were so helpful and amazingly kind.Thank you so much for a wonderful experience.

Big box store with literally everything I needed for my audio/video setup.

Good experience very friendly staff as you walk in! Had no complaints until I was ready to check out...young girl was in the back at the front so I looked around counter for about two minutes then walked to customer service for someone but they where busy then I seen her come from the door way finally and she checked Me out didnt really speak apologize or anything.......

Always fresh sandwiches, friendly staff.

Pretty quick in and out. The online order pick up was easy

Great customer service very helpful

Great if you can find help if you need it.

Friendly staff. Knowledgeable

The employees are rude..Just by people watching..I havent had a problem.. But noticed somethings that caught my eye..The store is organized

Assistant store manager “Fernando” is rude, and classless. Didn’t t want to honor his companies “geek squad protection plan” in store, and then proceeded to follow and harass me around the store, and asked me to leave after I said I would be reflecting my experience in the survey.The lack of customer service displayed today, in addition to the lack of cleanliness of the store is the reason why I will be shopping at Amazon moving forward.

Ok store and service. Did not have lots of inventory

Didnt have what I was looking for. Air conditioning was broke that day as well.

I was able to recycle my printer with no problem!

Pretty nice. Super awesome people just wanting to help and guide you to where the thing youre looking for is.... then they leave you alone they dont force you to buy anything. I liked the experience. Very knowledgeable personnel there.

I always leave here happy. Some items they can order and have delivered to your house if they dont have them in stock. 2 day delivery is pretty good too!

Wow, this store has the best safety precautions to protect us that I have seen! They offer one on one customer service. I had questions about a new computer, Ethernet cables, modems, routers, and local channel reception devices. All of my questions were proficiently answered. I do not want to have to keep replacing equipment because Spectrum just told me last week that they will not allow firmware updates for DOCSIS 3.0 equipment. However, they have not provided us with an updated list of approved equipment. You cannot find better customer service anywhere! I have depended on Best Buy for many years. I trust them. The equipment that I bought years ago still works! I am not aware of another store that I could go to and get the brands I want with the capabilities that I need. Everyone needs to be aware that we need DOCSIS 3.1 going forward.

Incredibly low stock on all home appliances, TVs, and gaming consoles. It seems like help is hard to find in any Best Buy but this one is even more so. This place is way understaffed.

Had an appointment set at this store to get some mobile install done. This located is 45 minutes from my home and I took off from my job to do this. Upon arrival I was told they didn’t feel comfortable doing it, they would have to drill into my car also and it would take along time. They never reached out to me to cancel the appointment or anything. I was told to go back to the Best Buy that told me to purchase the part and let them do it. This was a waste of my time and very unprofessional. I will be contacting the corporate office as well.

Went to buy a Samsung Tablet the store associate that assisted me was very helpful and knowledgeable. One question I had he was sure I appreciated the fact that he didnt make something up he was honest with me in then he excused himself to go talk to an associate got the answer and then come back and told me. His name was Edward. He was professional and also friendly.

Very well organized, well stocked, helpful staff.

The people who work their are very helpful and no its not the cheapest for electronics but you definitely get your moneys worth

Joe was Sooooo helpful we got everything we needed

Purchased an Insignia washer for a great price with lots of great features. Joe was super helpful and got me took care of very quickly all while being super nice.

The place was great and very prompt with our curbside order. Getting the order ready for pickup was also very quick.

Staff was friendly, dont really go in there but it was very pleasant.

No products that I wanted to buy. I needed an s 71 phone case cover, and a laptop for my wifes college. They were sold out of laptop she wanted, excep for the display, and they would Not sell it to us...the store doesnt seem to carry many phone cases if you have a phone thats over year old, might as well get it from wherever you got your phone, wont ..

I asked for some help and the lady didnt turn around. It was like I was bothering her while she put up stock. Just rude. Another sales person walked up and asked me could he help. He stood there for about 5min or so answering any questions we had and even gave us some information to help us to determine what glass we wanted. He was awesome had no problem helping and going the extra mile. I didnt get his name thats because he was great when someone is rude you know their name. Her name started with jess. I want give her whole name. Maybe management might see this and know her name (Maybe she had a bad day) I dont think thats the case.

Hey, they made it thru the first 6 months of covid. Did they make mistakes? Of course. Did orders get misplaced? You knowthey did. But here we are 11 months later and we survived in some small way. Parking lot delivery is awesome. And dire straights said it best. We got to move these refrigerators custom kitchens deliveries.

Horrible customer service! Employees sit around on there phone instead of helping customers find what they need they just say oh that’s out of stock.

Love going there, been going there since they opened. Never had any problems there. All friendly staff even the new faces that joined the team. You need something they will to get it or help you find it.