I ordered a mustard color leopard print bag With my initials on the bag. I received a gray cheetah print bag. I sent an email to the company advising that I received the wrong bag in my initials were in on the bag and the owner advised that she messed up on the order. I requested that she Send a return shipping label and she advised that she would not be sending a return shipping label rather I need to pay for the shipping for the bag to go back. I already paid for the shipping for the bag to come to me and got the wrong product. Do not buy from this company, she is nothing short of a thief.