I get almost all of my prescriptions filled here, and buy most of my vitamins here too. The pharmacy staff is very friendly and helpful. The pharmacist s will take the time to answer any of your questions even if you are not getting a prescription. I have shipped FedEx packages here occasionally.

This Walgreens is terrible. The pharmacy tells us to pick up our prescriptions at a certain time so we leave our house to go pick up, and we get there and they haven’t even STARTED making our prescription. They tell us to come back in 2 hours. All the while myself, my husband, and my 8 month old daughter are all sick and need our meds. And we don’t live ANYWHERE NEAR the pharmacy. So we can’t just go sit at home and wait, but we are all sick so we don’t feel like hanging around town for two hours. RIDICULOUS. And then the lady working the window has the audacity to be rude to my husband when he asks for her to update our insurance. We will be finding a new pharmacy after this fiasco.

Its all good got what I needed and left about the same as any other drugstore nice and quiet

Prepare to wait. I received a call that they needed my updated insurance information. I called back three times. The first time I was on hold for 20 minutes before I was hung up on. The second 15 before I was hung up on and the third for 30 minutes before I was again hung up on. I head down to the store and am now currently in line and have been sitting here for 20 minutes.

I can see why all these reviews are negative and have such a low rating. I use to get my prescriptions filled here but always had an issue when I would call to get a refill. Got tired of always having to wait for the issue to be resolved so we switched to Village Pharmacy and I have never had an issue getting any of my prescriptions refilled.

Do NOT to get a Covid vaccine here(or any other pharmacy service). I had 2 appointments scheduled for vaccines and when we arrived, there were people, standing around, no organization whatsoever, and a sign at the counter which said covid vaccination checkin. When I walked up to the counter , I was rudely told by a CUSTOMER that I was breaking in line. When I was finally was able to ask the “tech” running around giving vaccines (after about 20 minutes) how to check in for an appointment, he rudely told me I had to stand in line like everyone else and that they were extremely short handed. I also witnessed them letting people leave after vaccination without making them wait 15 minutes for a possible reaction. Totally unorganized and extremely rude staff.

I was the only person in the drive through. The employee in the window was busy ,so I waited a few minutes before the drawer opened and I could tell her I was dropping off a prescription. It took a few minutes for her to look over the prescription, then drive off.I get a voicemail my prescription is ready, so I go to pick it up. I am the 3rd person in the drive through and wait 30 minutes. I give the employee my name, then my address, paid, and left within a minute. What took the 2 cars before me so long?If this was a one time thing, no problem. But this is a regular occurrence with this particular Walgreens. I only go there because Walgreens bought Rite Aid which had been my pharmacy for years.

This is one of the worst pharmacies Ive ever been to. And Ive been to pharmacies in Mexico if that says anything. Youd think that the employees were sloths. Everything takes forever and the employees could care less. Its not uncommon to sit in the pickup line for 30 minutes with only 2 cars in front of you. Be prepared to wait even longer if you go inside.

Called a day ahead, for insulin pen refill. Called again to find out still in que, went to window and said come back in one hour. Came back and said not in stock. Maybe tomorrow a shipment might come in. How would you react?

As you can see the drive-thru was completely packed but the pharmacy is really quick and professional. they were able to keep the cars moving and was able to help everyone really fast!!

They worst customer service again . 1 presciption called in from another store , waited 15 minutes to get it, told Id have to wait another 30 minutes.

I can honestly say that I have never been treated so rudely in my life. The folks in the pharmacy are insanely rude, short and condescending! I know they are super busy. I get that. But, that is no reason to act like rudely to customers. I will never, ever go into this Walgreens again.

Theyre always fast and friendly. :) Ive always had great service. Thank you Walgreens staff!

Trash service and rude workers. they should be put out of business. If your thinking of somewhere else to go i suggest village pharmacy. village pharmacy has great service and extremely kind staff.

When my pharmacy closed they transferred my prescriptions to Walgreens in Gardendale. I only have 2 prescriptions and left without filling either. They were not helpful at all, I contacted another pharmacy that filled them with no problem.

They are terrible lost my Rx when handed to a rx young employee that took all my info told go look at the cameras

Very disappointed in the service, quality of products and getting merchandise ordered in a timely manner. Will look for another store for all of my photography needs. Last order was 2 cards to be picked up at 9:00 and told by sales associate, Frances that my order was not ready and there was mo way my order would be ready that evening...very rude.

If I could give them zero stars I would. The rudest staff in the pharmacy Ive ever seen. The person helping me complained that she had to spend 20 minutes of her time helping me. REALLY??? Isnt she getting paid to do that? That is the last time I will go in there!

Will not be back, the advertised price on the marque and by the product was clearly labeled the product range up full price cashier would not give me said product at stated price even though they were marked in 3 different places, then she had nerve to ask me to restock if I did not want them. Sorry left them at register for her to restock that is in her job description not mine. Went else where found sane items for better price.

RUDE!!! Always slow. Never offer to help with anything. I asked if they could call cvs across the street and see if they had something in stock and the employee’s response was “that would take me a long time, I can’t”. They will never have my business! CVS is so much better.

It’s a very slow pharmacy. I always get calls saying my prescription is ready. I drive 30 minutes to the store, use the drive thru, which is usually 4-5 cars in line, once at window they have not filled anything and I’m asked to come back in 15-20 minutes. I really wish they’d get some kind of organization or experienced help at this location.

Went in (03/13/18 around 8pm) and they had exactly what I needed!! However once I got to the cashier (young black female) she was very rude and not helpful at all when I asked when would they restock the shelf near her register where I got the last of some candy, had a “I only work here” attitude!!

Hate to even give 1 star. These are rude people in the pharmacy department. They need to just hire all new staff for the front pharmacy. Never had to deal with the actual pharmacist they may be good but the staff gets a zero.

I started using this location as my pharmacy when I moved to Gardendale from Fultondale. Its been a terrible experience time after time. I now travel 15 minutes to the Fultondale location (vs about 3min to this location) just to avoid this terribly run operation.

After answering all questions asked by pharmacy cashier, I was told that I would be advised when single prescription was ready. It was apparent that the pharmacy was busy so I waited patiently in the pharmacy seating area. After approximately 40 minutes, noticing that the seating area had emptied out at least 2 times, I once again went to cashier. Original cashier wasnt there any longer so I spoke to another who looked up my request.I was told that nothing had been entered and had to once again answer basic questions. Once that was done my prescription was filled Immediately.I believe the pharmacist there are very professional but there seems to be an issue with attitude at the cashier level. Since there were several cashiers at the windows, I dont believe it was an issue of inadequate staffing.

My insurance forces me to use Walgreens and I hate every time I go get anything for my dad since he is diabetic which means I frequently shop here to my dismay. No one should have to put up with nasty pharmacists or just staff who dont care? Called just today because we could only afford half of the insulin at the beginning of the month I call and Im told that I didnt pick it up in a timely matter and that now the order is put back. Honestly I called for medicine not to be lectured rudely about something I cant control social security picks the day it arrives every month not me but before I could even explain she tells me I have to go get another copay dr visit to get more insulin then after talking a little more she says he has refills so which is it do I need to get my dr or does he have refills how much is it going to cost am I going to have to pay for a full prescription and she really just talked in a circle so I got off the phoneIf you dont have to use them JUST DONT there is cvs across the street just go there it cant be any worse then this wallgreens simply not possible

Typical overpriced specialty retailer. The pharmacy is ok although it is so rare that I use them I cant speak much to that. Usually, its that I need something on the fly and they happen to be close by. Everything is priced for people that use their card. I cant stand all this card nonsense almost everywhere you go. Price is $2.99 then get to the register and its $5.99 without the card or whatever. Random but dont bother buying ice cream here as they cant even handle it correctly so it melts by the time the get it put up so when you buy it its iced up and no longer creamy as it should be. Yes, thats an odd thing to mention but hey at least now you know.Walgreens, stop with the card nonsense...seriously its just ridiculous.Ill go here if I have to for a prescription once every year or so but other than that its just not worth coming here.

Pharmacy staff is friendlier than most. Store layout is nice.

Extremely rude lady working in the pharmacy. I did not get a name, because she was not wearing a name tag. They tell you a prescription is ready, but then make you wait till they fill it.

Worst pharmacy staff I’ve ever had the displeasure of dealing with. I wish they’d hire more qualified and friendly workers.

Always friendly and helpful

Wait on prescriptions is too long. Drive through very slow.

I have had a total knee replacement. I wanted to fill my Percoset prescription. Pulled in drive thru, my friend driving put the prescription in box, the tech was just standing there watching, let the prescription fly out of the box on the ground. I couldnt get out and my friend has a bad hip so that was difficult. They said it would be about 25 minutes as usual. We pulled off. Did another errand which took longer went back to Walgreens.....the same tech looks at us and says we cant fill the prescription because our system is down. Well why in the hell couldnt they call me and say they couldnt fill it? I was hurting and needed my meds. Does anybody have common sense any more? Had to get prescription and go to CVS wait another 20 minutes. I never had trouble with RITE AID IN FULTONDALE. THEIR STAFF WAS VERY SMART. I AM GOING TO SEE IF MY INSURANCE IS ACCEPTED AT THAT LOCATION WHICH IS NOW WALGREENS. SAME NAME BUT THE STAFF MAKES THE DIFFERENCE. THEY HAVE COMMON SENSE.

I am a customer at the Sumiton/Dora, Al Walgreens Drugs. I have always been treated professionally and got very timely service at that store. One day last week they were out of one of my meds so they called this Walgreens at Gardendale as I happened to be in that area; they had it so I went by to pick it up. The whole staff in the pharmacy treated me horrible. Beginning with totally ignoring me when I stood at the counter for several minutes with 5-6 people working in there and no one but me at the counter! When some one finally did wait on me, my med was not ready; before all the ugliness was over they had kept me in there for over an hour while they waited on around 10-12 other customers not counting the drive thru! Much more was said and went on towards me that was not professional nor was I treated fairly, however, I have already written a book and can not say it all here so I will write headquarters. I did nothing nor said anything to them at first to deserve this treatment; but the more they pushed my buttons the more I got upset. I still held myself back to what a lot of folks would have done. This happened on the day crew July 5, 2017. Thanks for letting me rant!

I was just on hold for 25 min and they hung it up. Then I called back and I was on hold for 25 more min and they hung it up. I called back and it said there was more than 4 people ahead of my call. It’s always like this every time I call.

Conveniently located store in center of Gardendale. Always clean and safe and helpful employees.

Great place open holidays. 😃

Not very helpful and super slow.

Today was good, they were ready today!

They never have enough staff working and they are very unfriendly & unprofessional.

Nice location, seems like they have a high staff turnover.

Excellent service.

Worst pharmacy hands down!

8very slow

:(