The staff was friendly and funny, and made it fun to replace my dads phone. One girl was being trained, and her coworkers taught her patiently. It was a fun stop in a day full of tedious errands. They got us what we needed and didnt try to up-sell us things we dont need.

, excuse me what kind of place is this?! This person female had no kind of customer verification customer satisfaction nothing! This is the worst store ever. You ever called I was trying to get my wifes phone back up and she acted like she owned the place. Worst customer service ever. Fire these people

I hated my Verizon bill $400+ a month! My husband and I visit just to compare prices. CSR Louis got us approved within the first 15 mins of walking in. We would be saving 250+! We made an appointment to come back the next day. Now we’re all set. Thanks Louis for making the transition painless. We will definitely refer friends to your location.

I did appreciate the information Jason? Provided. He was most helpful n comparing the different handsets, services and packages. Took a lot of time with me yet assisted other customers who did walk in. Most helpful!

I didnt but anything at this time just getting info on upgrades. The sales clerk was very helpful and honest. He told me that because I was a sprint customer it would a lot easier if I did the upgrade on line since their still learning how to do the sprint upgrades at store level. He did offer to help with any issues that might arise after I do the upgrade. Ill definitely be going back to this location for any issues I have in the future.

The worker with the long hair (male) is is very rude. Likes to rush me into buying things and got annoying of me when I said that I couldn’t afford the plan. Had to walk away will not be bere again.

It was a really good experience! I was just curious and went into just to compare shop. A few other customers were already in there and only one employee but she greeted me and said she would be with me as soon as possible. After she took my info and I compared.... T-Mobile would save me almost $100.00 from my current carrier. Customer service was good to go!! Thanks for recommending the veterans plan!

Place is where i go to get my screen protector replaced or pay my bill. Nice workers and very clean

Salesperson was very helpful and answered all my questions.

Very helpful and insightful customer support! I was interested in my first iPhone and Kiera was incredibly helpful in listening to what I was looking for and finding the right fit for me on a new phone!

This T-Mobile is the friendliest one I’ve been to (second to Farmington location) the manager Kiera was fantastic and her staff were the nicest I’ve come across. These people deserve a raise

I have excellent customer service at this location and the representatives are very knowledgeable and courteous. I have had no issues in the 5yrs Ive been a customer with this company. Excellent!

Ive only been here a few times but always great service. Sometimes theres a wait but other then that they are all great!

This is the spot! Even thou there is that other store, this spot is the place to go! Great service, managers get it done! 🙌🏽

The man with long hair is extremely rude.

Indeed the rudest people ever to come into contact at T-Mobile. Upon walking into the store, no proper greeting was spoken to us. The guy with long hair there (Worker) was just extremely rude and did not have a care for his job. Overall a very bad atmosphere. If you need T-Mobile services, do not come here. Go to ABQ stores, they have 5 times friendlier services.

Dont no havent try it

Rude customer service! Last time I’ll come here.

I like one of th wrker attitude of curious

Helpful and knowledgeable about their product and service.

Friendly and helpful costumer service

Went to T-Mobile Gallup store yesterday and lady and a man were just standing there. No meet and greet what so. They acted more like why am I coming in the store to mess up their stand around time. So after a brief cold two minutes I left the store.Well I drove to Albuquerque to get my three line upgrades and add two tablets. This would have been someone’s commission in Gallup.Also the store looks like it really could use the business but it’s employees act like they don’t. The store owner really needs to make changes or just sell their franchise to a company that believe in customer service and repeat business.And to the employees who read this I hope you take a good look at your ethics and values in customer service. What I witnessed yesterday will not work.... look at McDonald’s automated kiosk that was a response to poor service.More likely after the employees read this they will go back to staring at their phones and watching YouTube videos out loud well customer walk in and get the cold shoulder.

I went in to the store to upgrade 2 phones. Kyle L did an amazing job; was kind and helpful; I was in and out in less than 30 minutes. Kyle and his team made it easy!

Not sure what happened with everyones reviews but I went in to update a tablet line and had zero issues. In and out in about 30 minutes. With 1 customer waiting and 2 employees doing upgrades with 2 customers when I walked in. Zero issues here at all. Thanks guys.

Fast, friendly, service with a nontraditional service request. They went the extra mile without us even asking. Thank you!

This store is not user friendly. I’ve been a t-mobile customer for almost 2 decades now and have had nothing but good experiences until coming to this one particular store in Gallup NM. I waited for 35 minutes and no one said anything to me, finally get seeing to upgrade my phone and clearly this guy cannot multi task and his name is “Juan” by the way. OMG, I just bout lost it and then tried to sell me a phone I did not want. Good Lord, these people need to go.

T-Mobile sucks. In the Gallup area. Do not buy it, it does not work here. Also your play hell trying to return the equipment.

Went here for what felt like the millionth time last week. I apologize to all the good workers in this store, but Ive been to this store so many times and id like to first say thank you to the manager, maam you are professional and kind. Now ... im sorry for the 1 star but 1 person cant make up for the undesirable attitude for the rest. If you are having a bad day leave it at the door i come to you to fix my phone problems not for you to act like my children and give me attitude. If you cant act like a grown up and give people the respect they deserve then you dont need to be working in customer service! I really hope things change here, because of this store and the people in it im seriously considering cancelling my service here. I dont want to travel to a different city to get good service when the store in MY city is supposed to provide it. I recommend to anyone going here to bite your tongue and hope for the best, if they want to they can be a great help but it depends on who is working.

In gallup T-Mobile bad experience with manger she dont have to help me .she send to other place call phone medic cost more to pay and they help me and did good job it phone medic thank

Great customer service

Very good customer service. Ask for Dave.

DO NOT BUY PHONE OR SERVICE! DO NOT BUY PHONE OR SERVICE!!! HOW THE HELL DOES T MOBILE HAVE A STORE IN GALLUP, NM, YET HAVE NO CELL SERVICE IN GALLUP. DISTGUSTINGLY HORRIBLE!!!

Of the 5 people i came i to contact with, they severly need training!!!!! I got a new line added to my plan, i asked several times if she was using the new phone number n she confirmed. After leaving store i tried calling n number wouldnt go through. She (manager) hooked up my data line. I went back and BARELY got the right number after explaining my situation numerous times. Im hoping my tablet is still working, i live 200 miles away. Ppl there seem to avoid customers n dont seem to want to wait on you. Bad for the owner because meself n others will avoid that store.

I am very disappointed with this T-mobile location. Like other low rating reviews for this place: employees are not so friendly, and need training in customer service. I would not recommend this T-mobile location.

Kyle L. Was helpful

I dont know .

I was everything great T-MOBILE

Your time is

Was like buying a car....took forever!

Rude

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