Very helpful and knowledgeable. Wish the online and the by phone service was. Every time I have issues the store is the only one who actually helps. Thank you too all of those, at Kings canyon rd, Fresno.

58$ monthly for 12 pro max 5g 256 gb bring your old service switched for 35$ 5g 20 data with option of also completely free 5g Motorola ace. DEALS so good I got two Motorolas 5g aces and one 12 Promax Apple iphone. Loving it!!!

Unprofessional. Purchased a phone here and the girl helping me did not insure my phone after me reminding her multiple times before signing. A few days go by, Im on my xfinity mobile app getting familiar with it, I could not locate anywhere stating I was paying for insurance so I was like ???? Went back in (One week of purchase) and was told there was nothing they could do because its to be purchase same day of phone purchase. They probably sold me a dud because the camera was malfunctioning within the month. What a coincidence that she didnt put insurance on the phone and also needed to be fixed/diagnosed within the month of purchasing. Take your money elsewhere.

When i got there there were several people waiting to be helped and the staff were excellent and got us all taken care of. I was in and out in 10 minutes.

Quick service. Just needed to get a new remote. Friendly people. Lots of smiles under the masks

Really nice lady there. Answered all the questions we had and gave wonderful advice. Fun to converse with too. Very good customer service.

Poor customer service. Very poor. The only one who did a good job was the manager and the first sale representative who showed great professionalism. But man very bad experience

Staff are so Kool, Also Service worker that came out to assist was very nice and provided great help. Thank you

Went in to get my cable box replaced and had few questions. Quick and fast got it changed and questions answered. Great costumer service from Tang V.

I really had a good experience for it being my first time going to an Xfinity store the sales rep was awesome he was understanding and he was very thorough I really enjoyed his service

I was told I was eligible for an upgrade for a new modem that would make response time faster. Got the new modem and nothing (phone, wifi) wouldnt work. Returned the modem and the guy at the Xfinity store tells me theres no difference between my old modem and the new one. So why did I just waste an hour?

Customer services is outstanding very knowledgeable and friendly. I got the best deal !! I advise you to go to the store and check it out for yourself . Great service

Only one speed here: Molasse. Came to drop off equipment, was told to stand outside in the sun. Then moved inside to sit some more. Then waited some more. Was able to to complete 25 games of sudoku before I was able to hand in my equipment, then leave. Seriously, why on earth couldnt I just drop it off like the good folks on the phone said? There was no confirmation, no verifications, nothing. Literally handed it over and left, but I had to wait 40 mins to....hand it over and only thing I had to say was, Im dropping this off. Ridiculous.

Immediate response. Problem fixed the next day. Tech was in and out in 15 minutes, very professional. Followed safety protocols and was respectful of us and our animals. Great job

Every year I have at least 6 issues. Promise of credits not received. You cant speak to a person. Over all terrible

Did not have a clue what I was referring to, and when she did not as advertised. These internet providers are making up this benefit as they go along. And according to the FCC it is simple. I called one company and they want activation fee for the free government Wifi program. 25.00.

Great place I had a worker name Scott he was the best I’ve seen he help us out we told him what we wanted he got it done in 20 min or left was fast and easy no problem will recommend this place they will help u with what u need

Very nice, professional staff. You can go ahead and do a walk im, you are greeted at the door, they take your name, and you sit down at a chair. Then they call you up eventually. My helper was a man named Arthro, he was very respectful and engaging, and helped me get the best deal. I paid $50 down and it gets credited toward your next bill.

Great customer service friendly and supportive 👏 thank you Anthony for your excellent professionalism helping me

Swapped out a piece of equipment and was in and out pretty quick.

Really good place for deals on internet and phone service plus more. Very friendly staff, helpful, the rep I had Reyna was very nice and helped me with everything I needed. Will definitely be back.

Xfinity Store was an excellent visit. Great customer service. I would definitely visit again when I get a chance.

I’ve been to this store three times in the last three days, and I have been extremely frustrated every single time. After assuring me that all my data, photos, apps, etc. could be transferred from an old iPhone to the new iPhone purchased there, they were unable to transfer any info to the new phone. Additionally, the WiFi box that they sold me is an old model and turns itself off every half hour which makes it almost impossible to do anything that requires WiFi. When I went back to address both of these problems, they gave me “new” box which turned out to be the exact same kind of box they gave me two days before and is apparently an old model. And it works the same as the one I already have. In other words, it doesn’t work for more than 30 minutes at a time, which means IT DOESN’T WORK!On my third visit to this location, I sat in the store for over an hour waiting for pictures and videos to transfer to the new phone. Some of them finally did transfer, but they were out of order and not all pics and videos were included in the transfer. None of my apps or other information was transferred despite being assured by numerous employees that this could be done.Finally, the most frustrating thing about visiting this location was their disregard for wearing masks to protect customers from COVID-19. I realize not everyone believes in the science of masks, but I live with an extremely immunocompromised family member. Because of that I rarely leave the house. When I do go out, out of necessity, I appreciate businesses who enforce the governor’s mask mandate because I take every precaution to protect my family. Every single time I was in the store there were both employees and customers who had removed their masks and/or were wearing masks improperly (under their noses, not covering their mouths, under their chin, or hanging from one ear). Even after politely asking the employees to wear their masks properly while helping me, I was met with laughs, eye rolls, and continued non-compliance. Some employees would pull their masks back up over their face temporarily, but would remove them again just moments later. I found this to be incredibly disrespectful, especially when they knew that it was important to me. The worst offenders were Kevin and Ty. I even asked the manager if he could please require the staff to wear masks which he was happy to do. But he seems to have no control over the employees once they are out of his sight as they would immediately remove their masks as soon as he stepped into the back. I will never visit this store again and I’m an incredibly dissatisfied with the service. The only helpful staff member I observed was Lydia who wore her mask the entire time I was there for all three visits and who appeared to do everything she could to help sort out my issues.

Do not care for xfinity ! However the Internet is the best !

I was greated at the door and was given a seat. Waiting time was less then 2 minutes.

Got in and out. Employees are very professional. Got what I wanted and got out quickly.

Lucky, I came here, lucky I met lucky, I just came to drop equipment off since I purchased my own, and was so seamless, really enjoyed the quick visit.

Anthony aka “Tony” was awesome!! We kept in contact via text before going into the store. The morning of the release of the iPhone 12 Pro Max, I got in contact with xfinity mobile chat, and they informed me that I wouldn’t be able to get the phone in store that same day. Bummed out, I still went anyways to fulfill my promise of coming in as soon as the store opened. As soon as the store opened, Anthony was there waiting for my family and me. I then informed him about the iPhone 12 Pro Max and he said that today was my lucky day cause they only had 4 of them in stock along with the Apple Watch Series 6 in stock too. I then agreed to both and he started getting to work on my wants and needs. During the process, he treated us so amazingly and made sure we were satisfied and comfortable the whole time. At the end of the transaction, he found out I qualified for a discount on my monthly WiFi bill and got that started for me. He then got me a 20% off discount on a new phone case as well. He really gave the hookup to us and never pressured us into anything. He is a very funny, down to earth, and nice guy. Whatever service you need, ask for Anthony cause you won’t regret it at all. Thanks again “Tony” for your amazing customer service! I look forward to working with you again in the future!

I love that place it was great!!!! My salesman was hella cool and got me want I wanted thanks

Great experience like always but very cold

Total lack of knowledge. Unaware of their own products or how to purchase them. I made changes with Xfinity over the phone. Quality customer service on the phone. She told me to make sure the store reads the notes regarding the transaction so I get the right equipment when I go in to pick it up. The store said they couldn’t access the notes. The store was unable to answer any questions I had regarding the equipment.

They always go the extra mile to get me a great price

Good customer service but definitely need a new manager that Romeo is a joke thinking he can yell at clients very rude especially coming from management!!

Customer service is horrible. Missed appointments. No returned calls

Really fast service thank you

30 minute wait just to return equipment! When I was helped it took less than 2 minutes for the transaction and the team there was helpful so only knocking down a couple stars here.

Very pleased thank you

This place has excellent service and a very clean and inviting waiting area. I like the big TV they have playing movies and music for us guests, its a very nice touch! Its little things like this that make me happy to have service with Xfinity.

These people will try to scam you one employee is a scammer who scammed my friend from his phone service. I had a bad customer service some guy was saying that he was going to put my name in less he didn’t So don’t expect people to do things for you and that place they won’t even help you or find a good package deal for you but they try to screw you over with high price package deals.

I went in to change my service and return equipment..all staff was friendly and professional..Reyna was very sweet and the manager Manny was helpful

The staff had covid guide lines perfect and you dont have along wait time

Super helpful and nice

I just had to drop off some equipment. There was about a five-minute wait. I thought it was a nice change for the representative to come and get me rather than the usual yelling out your name from the counter. He was very friendly, and it was a quick transaction. I am pleased with the over all experience.

Was very helpful and respectful...I was satisfied with his service

Today I went with my parents to get us some new phones! The guy that helped us was named Brandon and he was very helpful, kind, and answered all our questions. We are very happy with our visit😁

The staff is very freinly, knowledgeable and fun to deal with. Well organized!

The staff is way too dictative, manipulative, and they just dont really listen to me or my needs. Staff is always on the prowl of shoving deals down my throat that they have had the worst customer service during the whole coronavirus season and they just get worse. All they do is work their behinds off to rob me blind, destroy my life, and force me to turn against my true family and friends. Staff are ignorant, very stubborn, very infant-like, and they only care about themselves by pretending the wrong way of pleasing me.

Romeo and Tommy awesome service and knowledge about the products

Quick, cancle services in and out dropped off equipment lest then 10minutes

Cool dude behind the desk had us in and out in less than 10 minutes. The place was safe and clean. Great experience.

Came in to upgrade my package so they had me sign paper which was the line. Come to find out there is no line and they help whoever they feel like. I literally was standing in front waiting and they help the person who just walked in first. Watched them do this 4 more times before for I quiet and walked myself out.

Not helpful at all. Whether its the people in store or on phone, not one person you can talk to knows anything about their service or company or how to help current or new customers. Just a bunch of sells people that help the more of your money.Wheres that freaking money they got to help those who need internet going? Probably the dirty CEOs pocket.

Scott was a consultant that helped us today and he was awesome! I really recommend going to this Xfinity store because everyone is so sweet!

Horrible. I changed my package and 3 days later wanted to change it back to what I had and was told my price went up $30 in 3 days! Packages are a scam and whoever answers the phone decides what your price will be. Will be changing my provider immediately.

Worst service ever...do not come here! The employees have no clue what theyre doing, the management is even worse. Took over an hour just to pick up my router. And they get mad if you stand on the side walk in front of Subway.

They are the best.. phone services are good too ,my husband & I have it. I do recommend it. They do work with you.

Biscuits and gravy mmm good

Service was fast and easy for bill pay. The associate at the front desk, Felix I think his name was, provided us with information and got us signed in quickly. Carmen helped us with bill pay and even provided us with more info and help once we were technically finished. Comcast is trash but this store has helpful employees and fast service at least.Edit Nov 25: I returned to this store to pick up equipment and was immediately helped by Devlon Davis. He is incredibly personable and knowledgeable and made me totally redefined my thoughts on this location. If you visit this store, ask for this guy personally -- you cant go wrong with someone as helpful and kind as Devlon!

Although very slow but helpful

It was very clean,I was seen in minutes of arriving there

Ive always had good customer service whenever I had to go into locations, instead of online chat

Friendly service. Very cute and friendly ladies..lol Phone service store inside also.

The staff is always very nice and courteous

Awesome service might have to wait a little bit but its worth it. Always get a good deal on my account.

Alfonso provides excellent customer service! He is fully knowledgeable about Xfinity services lines and equipment. And, his amiable personality gives me a high degree of customer satisfaction.

It was pretty busy. Service was very professional and courteous. The lead in charge answered my concerns to the best of his ability. Thanks to Alberto.

Tang took care of what I needed

These stores have no public service capabilities. Their only there to sell you a phone but not to teach you how to use to phone you purchase. Also the phones do not come with any written or pictorial directions. Basically Xfinity sells you a small box (phone) and expect that you magically know how to operate it. They dont tell you that even though you have had the use of cell phones for years, havent changed your habits ( times of use or locations and amounts of data retreived)

Awesome customer service

Amazing customer service, depending on the hour of the weekday it tends to be full, workers are polite and respectful; very helpful too. I just wish they had a store number to the store directly instead of calling customer support but I do understand why they dont overall best service.

In general -- needing service from them is a minefield. Walking into any of their stores you feel bombarded by an endless pitch to buy, buy, and buy. In my opinion, you are off saying goodbye. While the service model generated in the 1990s - 2000s to replace the VHF/UHF bands of television seemed promising. Cable television has taken over mainstream television. The behemoth that we face should is far worse than the one we had before. If there is a silver lining to the problem, it is the concept of streaming via internet.

Everyone has great customer service we notice with each individual customer. Celeste assisted us and we appreciate Celestes patience. Thanks to her!

Amazing service! Cashier BHE *on receipt* had such a great attitude and personality! Really appreciated the great experience coming here. Thanks so much. 😸

Great customer service. Nice clean store. Less than a 10 minute wait. Multiple staff members

Easy to pay my bill here. I paid at the automatic payment kiosk. The manager was there to help me step by step through the payment process.I came to the store on kings canyon rd. In Fresno again and really great service but a roach crawled on me twice and then it took a long time to be seen the second time around.

Fast & friendly person that helped me i like that.

Nice but lots of people in the store. No social distancing

Staff super nice and very helpful. They were fast, showed us how to set up. Did it when I got home and it was super easy.

What do you expect from the area? It’s a hood store with half the employees being hood themselves. A level of professionalism goes a long way, however the manager is on a differently level the way he handles things, given the customers are super ghetto too, so I see where he’s coming from. I guess it beats driving to north FRESNO.

Great customer service. Respect for all people of their community. Thats hard to find. Keep up the great work.

Just came here to return equipment and I waited about 20 minutes for a representative. No biggie but the vibes were gloomy and boring. Anyhow the guy that helped me was nice to ask how my day was going and made me forget how long I had to wait in the end. Great customer service to be honest.

It just fast service

They are friendly people but could not help. My Soap Opera came in Spanish. I wonder what other customers thought of the Spanish People.

Representative Brandon and others were very helpful and friendly

Its about the only thing good that I can say about Xfinity and Comcast is there stores are pretty nice! Its not an awfully big chore to take back down your Comcast box and your modem and the parts that go with it to return them. Ive done this before I did it was AT&T and they just had me put it in boxes that they sent to me and drop them off at UPS. But I had the choice to drop it off at the Comcast store or should I say Xfinity store. LOL either way its the same place wasnt so bad if you ever need to go there go there the people are nice easy to get along with and they will help you out with everything you need.

Our experience at the Xfinity store was not a pleasant one. There was an issue with the previous tenants in the apartment we moved into and they made no compromises to assist us even though we came from across country and had Massachusetts license. Very discouraging. We went to AT&T we were very helpful and curtious.

Great place, fast convenient and the staff will help you with your problem fast. They love there job and you can tell by how happy to assist you they are

Great place unless youre being attended in the very first counter when you walk in. I wouldve liked to be understanding but if youre going to be attended here on that counter simply ask to be helped by someone else. As Im being helped, every person that walked in comes in not knowing what to do (not their fault their store is designed terribly). For that given reason, the person that is helping you on your issue is not only helping you but cutting off the help theyre giving you to attend and help the big line behind the computer screen they have to attend people as they come. Made what couldve been a resolved issue within 10-15 minutes but the lady attending me would not stop and finish resolving my issue for needing to attend everyone else. Its a bit understandable but its happened three times to me already and have seen it happen to others when I come to pay my bill on their machine. If they were to fix their arrangement inside the store, it would make the life of their employees a bit easier and manageable and also make it work for the customers as well.

Once you finally get to speak to a human, it was a very good experience. I needed to cancel my service because we moved where they didnt offer service.

After not being told we had to answer a phone call or the technician wouldnt come but only that someone over 18 needed to be home.. Our first appointment was cancelled by them. The next time was 2-4 pm so our plans for the day had to be cancelled and of course- The guy didnt show up by 4.. Way to run a Business!

Internet keeps crashing every day

Very easy process and very helpful young lady who helped my wife and I start up internet and TV service. She did all she could to explain and give us the most promotional prices available, my wife and I were happy with the price and service.

Great place to get super fast and friendly services for your home Home phone, Cable and internet not to mention Home security and even Mobile phones Stop in Today and ask for Miles

Xfinity is freakin horrible all the added charges and very poor customer service constantly transferring callers to ppl who dont know what there doing

Just want to thank Brandon!! He was so awesome and went above and beyond!!!

Customer service was great! Felix and management worked very hard to find me a good promotion plus! Thanks Linda.

Comcast is supposed to have terrible customer service, thats expected, but when they have procedures they should try to stick to them. Stood in the store and I knew I was to be called up next since everyone before me had been or were being attended yet as the person in front of me left, 2 sweet little old ladies went up to the Comcast clerk. Instead of taking their names and putting them into the queue, as everyone else had been doing, they just helped them, which was taking more than 15 mins before I decided to leave, after the 15-20 min I had already wasted there.

Tony was great!! RIP

I went w/my sister Vera to pay her bill the security guard greets you as you come inside. Theres enough space where you can sit but customers bring their children in and instead of sharing a seat the children takes one each. So when others come theirs nowhere to sit. Theres also a kiosk machine if you want to pay your bill & if you get stuck? always ask for help...

Comcast sucks and is evil; thats all. Nice employees though.