Its a dealership so of course their job is to make money off the customer. Im very grateful and blessed that my grandfather is a retired mechanic because I would have been scammed of paying an estimate of 2500 dollars. The mechanic did not test drive my car and went to repair right away. I was told my car was not safe to drive, was out of alignment, and if I recall, turning the car would be dangerous. How is that possible if the mechanic did not test drive it first though? The dealership wanted to charge me an estimate of 150 for a new, single hubcap and I got four new ones for 59 dollars that are excellent quality from a third party. Once the car was done, we asked for a test driver and I think his name was Alan but he had an attitude. I dont like the fact these dealerships rip off their customers and exaggerate the truth about the damages of some cars. My grandfather showed me how to tell if a car is out of alignment and it turns out, my car never was. Horrible service center that just tries to get extra cash from customers.

The man who assisted me was Michael Thomson with Hondas recall on the fuel pump motor due to the impeller becoming deformed over time for 2019-2020 Honda Civics. He explained me about the service, firmly and direct and very polite man. A day before, Hondas Service Department did not have the part readily available and a different service advisor assisted and helped me. My experience Michael Thomson has been very help, and I appreciate his customer service. I recommend him! Hope to see you again soon.

I had to bring my personal vehicle, 2019 Civic sedan, for a recall notice I received in the mail months ago. Of course, the recall hindered me from registering my car with the CA Department of Motor Vehicles unless I got it fixed. I arrived to get my vehicle serviced for a software update, and Edward Hardy was the technician who provided the customer service. I explained to him my reason for bringing the car in today. I deeply appreciated his customer service and information knowledge of the recall. because I know this man was establishing a rapport and customer relations through explaining to me what was the manufacturer recall. In addition, he also did a courtesy inspection on my car which things I need to work on my car or have it serviced. I want to give many thank you to Edward Hardy, and I appreciated for helping me out on Saturday, December 26, 2020!

Overall experience is great , but they have no coffee facilities in the waiting room . Was kind of boring sitting and waiting as they did not have the drop off services also .

Great help & communication from the wholesale parts guys (Luis, Frank, Kevin, & the other guy). Top notch service gentlemen!!!

Took appointment and asked for estimate for a15 service without tire rotation, personas said $200. Went there to drop off , service person said a15 is a major service and quoted me $1300, I said I don’t want all packages etc give me oil change filter change and coolant replacement, she did some magic and said $500 something, I said bye and took my car back home, will go back to my old dealer. Update: went to another Honda dealer , got it done for $240 !

Customer service is great.Thank you 🙏🙏🙏

Buyer Beware make sure you read everything in your contract. They are famous for packing payments and doing bait and switch tactics. Its the Finance Department thats terrible they dont answer phone calls or emails Im regards to there misleading and sneaky contracts and business practices would never buy a car here again they are a bunch of crooks 1 star because I had a good sales men who was knowledgeable but I feel like I just taken advantage of and ripped off. Will be following up with AutoNation Corporate and Honda Financial services.

Have an issue with my SRS indicator not turning off on my new Honda insight. Called yesterday to schedule an appointment and they were very polite. The lady I spoke to suggested that I just do a walk-in instead because it would probably be an easy fix and they were all booked for appointments that day.When I get there the customer parking lot was full of cars that appeared to be for sale. Had price tags and everything. Just made it confusing, but whatever. I go into the service center and no one greets me or approaches me. So I go up to a woman at her desk and ask if she’s busy and if I could ask a question. I let her know I called ahead of time about a walk in, asked who I was supposed to talk to about that, and if she knew how long the wait time would be.She was very short with me, gave basically no direction of where I was supposed to go or who to talk to. Just told me to talk to a service advisor, but didn’t tell me who the service advisors were or where I could find one. She was obviously too busy to answer my questions and made me feel like I was wasting her time. On top of that she said that I would have to wait until 4pm and if not then I’d have to wait until Monday. Won’t be coming here again.

At the Service Center, Dianna was helpful, kind and knowledgeable, but the service took a long time. About a week after purchasing my new car, I received a call from the service center saying that the parking sensors I had ordered had arrived. Dianna took care of the paperwork and got me a rental car as the installation would take all-day, and the car would be ready at the end of the day.The installation took 5 days (4 if you dont count Labor Day.) They contracted the install out to a third party, Coach.After testing out the parking sensors, I immediately noticed how loud they were - almost shouting level, and they didnt stop even after I put the car in park. The manual talked about a parking sensor button that you could press for some seconds to deactivate the rear sensors. There was no button; there was a switch. I also noticed that my driver display wasnt showing a diagram of the car and which sensor was being activated. I made another appointment for the service center to look at it.Dianna noted my concerns, tried to contact the third party mechanic, and after several failed phone calls, issued me a rental car so I could drive to work. She kept me updated through the day, and following days. She told me that the third party had installed aftermarket parking sensors, and that they were operating as they should. She could tell I was upset and asked what would make me happy.I told her I would like Honda parking sensors that worked with the driver display and operated as the manual described they should. When I was purchasing the car, I told the salesman, Fred, that I wanted parking sensors and he showed me a Honda-labeled price list of parts and accessories. I selected the parking sensors, so Im not sure how I ended up with aftermarket sensors in my car. Dianna understood and made it happen.I picked up my car 5 days later and the parking sensors seemed great, integrated with the cars display screen and chimed pleasantly.I noticed immediately that the left most parking sensor seems to go off even when the nearest object isnt in the path of my car, but I figured it was picking up shadows or something. I also found two chips and a scratch on the left rear bumper right near the left most parking sensor. Im struggling to ask about it though. After being apart from my car for 10 days, I feel like settling with these things.I appreciated the rental car and I am so grateful for Diannas determination in getting me the correct parking sensors, but it just seemed to take so long that I hesitate to go back.

Please avoid this Service Center if you have an option to go elsewhere.I had an appointment for 10:45 AM on a Saturday and when I turned in my vehicle for a B1 service, I was told the vehicle will be ready for 2-3 PM. This is not the same as what the person who scheduled my appointment told me. As I didnt have an alternate option at that moment, I decided to wait. The wait continued and my car remained unattended until 3 PM by when I had to go and ask the Service Advisor Trevor Pereira who had nothing useful to say other than saying that this is how we work and having an appointment just means that we will get to it on that day. I have had my Honda for 5 years now and have taken the vehicle for service across several dealership in several states - never have I had the need to deal with this sort of absurdity. I understand this can be the case if you have a walk-in, but you gotta do better when you have an appointment system and when people plan around it.With the hope that the Service Center manager will do something about this, I asked that I speak to her. All I get to hear was this is the norm and we know we need to improve.After I spoke to these two, they were trying to get mine in as the next vehicle for service. I dont know what would have been the case if I had not gone and questioned this craziness. Prior to my visit, I did read online reviews stating how poor the customer service is and I got a taste of it myself where these people are so unmindful of the customers time. Im going to be writing to Honda as well explaining how poorly this service center is run - hopefully they can do something about this.

Took my car in for service today. Ed Hardy, my service advisor was amazing to work with. He was pleasant and a straight shooter with his support. Hope to get Ed each time I take my car in.

Good service and very friendly people

Brought my Honda CR-Z in for a check up because of a dash warning light that suddenly started to come on. Lily Carbis was my service advisor and shes great. Very knowledgeable and professional. She knows her stuff. I was able to sit and wait for my car because they were able to work on it right away. They also did standard vehicle checks which gave me peace of mind. Thank you Lily for the excellent service and please pass on my thanks to the mechanic who checked my vehicle. A big thumbs up!

I scheduled an appt to replace my timing belt with its service dept. thinking they would do an excellent job since this is a Honda Dealership. I was WRONG! First off, I checked in at 8:30am and the vehicle was not returned to me until after 6:30pm on Sat, and was told to come back again to replace a part for which theyd pick up the tab (THEY MUST HAVE DONE STH WORNG) . I was told that I would experience vibration and shakiness as a result of what they did, but itd go away after my next visit. So, I went back, they replaced a sensor which they didnt have in stock at the time. Guess what? My car is no longer the car I used to have, it used to a nice and quiet car. It started making clacking / clicking sound from the timing belt area and gas pedal starts shaking when I start my car in the morning. Brought these issues to their attention and was told to come in, so I did. Their verdict - you car is fine, drive it for few weeks and if it doesnt go away, contact us. I went to their service dept 3 times with the same issues and each time I was given the same verdict.So, I decided to find a local Honda mechanic/ expert - this guy instantly figured it out what was causing it (just by listening to the engine sound). His verdict - Timing belt too tight. I had to pay him to fix it. Now, my car is back to its original state of operation.My Verdict - You be the judge!Cost: ended up paying way more than I anticipated.

Sold me maintenance service i didn’t need. Have been trying cancel for 6 months. We have filled out and turned in the cancellation form 3 times and they just look the other way. Soon we will be forced to the this to the small claim courts. A waste of time for everybody. I will make sure I get my just compensation.

I went here for an oil change and asked them to check my breaks to see if they needed to be replaced. The guy came back and said they needed to be replaced and it was going to cost about $400 for the front break pads and to resurface the rotors and another $650 to do brake shoes. I decided not to do it there because it seemed expensive. Luckily I know an honest mechanic and had them look at it and it turns out my break pads were at their halfway life. There was no need for me to replace them and my rotors were still in great shape. Also, they checked out the break shoes and they were not that worn and also didnt need to be replaced. I honestly dont think they even bothered checking the breaks, they just wanted me to pay for it regardless if I needed it or not. I will never be returning here because I dont think they were honest. This was my first and last time coming to this service center.

I would just give 0 star for autonation honda fremont service. I owned 2018 honda civic, and went to autonation honda fremont for the third maintenance (22500 miles) , it was just the regular maintenance, and they charged me for $511 !!! Did the oil change $186.06 ,Replaced cabin air filter and engine air filter $160.47, checked the alignment without doing it for $122.49 (It said alignment has been check no need at this time). So horrible, I wont go there any more!!

0 stars.Some service personal are good. Some are arrogant. Hope you are lucky. My 9 year old does a better job of washing the car than you get here.

Horrible customer support. Have been calling them since 3 days for basic information and they always say their advisors are busy. They take your name and number, but they never return the call. I left a couple of voicemails to the manager and even the manager is least bothered to get back to you. Horrible Honda!

They are ok. Took my Honda here once. Paid a bit more, but service wasn’t extra impressive. They never returned my call for follow up inquiry on a second issue months later.

I got an excellent service at AutoNation Honda Fremont purchasing my new Honda CRV .

Very friendly people.

Service just bad, waiting too long