I would give my experience at this JC Pennys six stars if I could if compared to the last JC Pennys I visited. The staff was engaging and charming, the place was clean and did not look like a tornado had hit it. The item I needed turned out to on clearance and saved me even more money. The person checking me out made some excellent recommendations and pointed out the benefit of purchasing a care plan to go with my purchase.

It was fine. Disappointed by no selection of button-down blouses for plus sized women. But, overall a great store with very friendly and helpful employees!

Employees were friendly and offered assistance . Nice selection of clothing and shoes .

Great sell at Pennys in Frankfort. Many markdowns. Has petite section.

Casher was a good help me find coupons

Very good prices 😊 My Sister and I had a good time shopping! A lot of cute clothing! ❤️❤️

This is an awesome store, I love it, and cashiers was very friendly and helpful...

We bought a great retro hotdog maker. One gift for me for my birthday.

Went there to look for a recliner but their home center has no furniture even tho the internet said they did. The internet lied ,go figure... lol

Wonderful I Love me some Jc Penny I wish I remembered the young lady that took care me she was awesome...

Nice store, plenty of selections.

Good location and great sales

Great prices clean and neat...

Love JC Penney always find great clothes and prices.

Small old building. Soon will be bankrupt.

Good variety, with a huge sale going on. Staff was friendly, the place was busy

Love shopping at this store. Great variety of name brand clothing andJCP Brand is great too.

Great place for shopping

Its a great store with a polite and helpful staff. Has all kinds of stuff for Christmas presents at good sale prices.

It was great. Thanks

Great retro hotdog maker.

Always great customer service.

Smaller than others but nice

The selection of clothes is not that great. When I went in to return a purchase, there were 2 associates working the registers and the managers had to be called 4 times before one of them showed up to help with 3 lines of customers.

Staff so nice and helpful.Good xmas savings on lots of stuff.

JCPenney is my favourite clothing store of all time!! There is something about the way the clothes look and feel which is leaps and bounds beyond other stores at the same price.

I love shopping at JC Penneys in Frankfort... The store is always clean and they have the most Professional and friendly staff!!!!!!! Thank God or isnt closing❤

Always a great place to shop.

Called and was put on hold forever. Very rude staff. They didnt even try to answer my question in any knowledgeable way. Wont be making any purchases from this place any longer.

Great service

Very clean. Decent selection and price

I love this store. The employees are friendly and seem to genuinely enjoy working there. I scored some great deals. I also had a return from an online purchase and they handled it with ease. I love this store!

Getting me some Nikes here.

My go to local place for quick fix to a wardrobe missing piece or a find for a gift. Good choice of childrens clothing. Nice selection of Junior Clothing. Would love more Petite selections!

Love to shop JC Pennys especially when they are having one of their many GREAT SALES!!!You can order what you dont see... Just sign up on the Internet with JC Pennys. I have saved a lot of $ by having a card and getting a discount when I use the card during sales. Then I can pay it off at the end of the month.Their sales are a broad spectrum of clothing, furniture, kitchenware, linen, pillows, bedding, jewelry, makeup, etc.If Frankforts store doesnt have it, Fayette Mall and St. Mathews Mall are larger and have stock there.

Employees always very helpful. Today item was on sale then when I asked, I got 25% more off.

Csb always find something i didnt know i needed when i shop at JCPenney😊

I was a last-second customer getting there about 10 minutes before they closed because I was wrong about the closing time. The employee who took care of me was totally helpful, seemingly didnt pay attention to the facts of the store time, and sold me more than I had intended but definitely needed.

There was great customer service, they asked if I needed help with everything. I love their clearance section, yet I didn’t get anything because I’m broke.

Its a smaller JCPenney than most. As a result, the selection is a bit limited (at least for mens clothing). But, when they run clearance specials, the prices can sometimes be very, very low so it is worth checking out occasionally for super cheap suits and coats.

Small selection of womens pajamas and mens dress clothes. Friendly staff

The girls are friendly and helpfuf. they make you feel your important

Great prices friendly service. I wish they stayed open later. Only until 8 pm

Overall what you would expect out of a JC Penny. Store was clean, organized, staff was awesome, everything even clearance orderly and neat. Great weekend markdowns when I went. Happened to be in the area and thought Id pop in. I wouldnt go out of my way to go but not a bad stop if in town. I was satisfied with my shopping trip.

Great clearance items, wide variety of other items as well. Ive always been a fan of JCPenney just havent been in a while, this one here is a good location to shop at.

Took back purchase that didnt and visited Feeders Supply nearby. Then had delicious a lunch at Chick-fil-a!!

Didnt have the pants my husband was looking for and said they couldnt order them online that we came home and got them online

Good sales going on today! Nice selection of dress and casual clothes.

Nice place to shop.

Large selection and descent prices. Its my favorite place to buy jeans. Arizona jeans are cheap and good quality.

This store has the most incredible employees! EVERY time I take my elderly client there we are treated SO well!

I had been looking for some dressy clothes. I had no luck but when I stopped here there were many great choices

They had a nice selection of sports coats also they have a sale going on the ladies at the service desk where for are you friendly

I used to love shopping at Pennys , they do have some great brands, but now this store has gone a little downhill. Its dirty, the dressing rooms are gross there were literal hairballs, dirt, etc. on the floor. Also, the hours are a little unreasonable, they lock one of their entrances after 6pm and my son and I tried to go shopping at 9:30 a.m. on a Saturday and they werent even opened yet. Kohls got our business that day.

Best place to shop in Frankfort. Great deals and nice staff.

Wonderful experience great clerk she was so helpful name is Debbie

My favorite place

Love this store!!!! Never disappointed!!Sales clerks are wonderful. Debbie is always very helpful and after several years of shopping here, I consider her a friend!!!!

Always a pleasant experience at JCPenney. Associates are friendly and helpful.

Very friendly help . Lots of sales. Quick check out. Fitting rooms clean. Very satisfied.

Excellent prices great discounts

Order was there when it was to be. Returned items as they where took,big. No issue. Best service ever.

Found a hat to fit my dat head.

2 things I came in for you no longer have. Clinique cosmetics and mens Stafford pajama cotton bottoms.

Good place to shop especially when they have sales. You can get really good deals.

Love Penneys!! All staff nice as can be.

I love shopping at JCPenney, they have great prices and good quality of clothes 👍.

Great service and very friendly people. Love JC Penny

Come here to find a pair of shoes, but left with a charged up credit card. You just cant resist their cute clothes and prices - theyll get cha!

JC Penneys has been having some super sales lately! The store is always neat and clean and staff are helpful and courteous.

Most helpfull a little pricey. But clean

I love JCPENNEY!!! Everyone so helpful

I always find what I need at a fair price.

I give five and more for the clothing and customer service but the underwear quality gets less than one star. I have always bought from here and the last two years the quality has gone down so much, im replacing way more than I should.

Horrible customer service, its like nobody works there and when do find someone they dont know anything. I work very hard for my money and if Im trying to buy a gift for somebody I expect at least somebody to be there to answer a very small question

Great selection and reasonable prices. Very friendly and accommodating.

This store is a little old, so it needs some updating. And mens selection is kind of small. Overall though, its still a good clothing store, and the staff are very friendly and helpful.

It’s small but has a reasonable selection and the staff are friendly.

Good value good selection

Didnt have no boots hardly

Very poor serviceTried to get someone’s attention for to longIn show department! I was tending there and talking loudly the’manager’ in the jewelry dept ignored me several timesAll I want d was one shoe from a box that was missing ! Why was 1 shoe missing?Shoe dept very unorganized ! I am a New credit card customer that same day .. I had coupons and other items to buy . Walked out after she was no help! Saturday 8 pmEveryone wanted to leave .. as all chatting up front with no one on the floor except non speaking English — staff member.

Need more updated clothes in the petite section.

Love their underwear! Especially when their on sale ❤

I love JCPenney and so glad we have this store in Frankfort!

Friendly and helpful staff. Clean and organized

Nice store . Lots of good deals. Easy in Easy out.

Not much foot traffic and the clothes arent always priced to sell, in my opinion. The staff is nice but I think the items are overpriced

Dressing rooms we not open

Customer service at JCP in Frankfort is always excellent! Kudos to the great team working there.

Very dark and gloomy. Id rather go the mall on Black Friday and stand in long lines. They also arent a full store. They have a very small selection compared to what you will find in the mall.

Good deals everytime easy access.

I bought 3 skirts, 2 at full price, one on sale. They had a nice selection.

Customer service here is always excellent!! Great back to school sale going on this weekend!

More lighting would be great

Lovely place to shop great service

I love to shop here and the staff is so friendly and helpful.

Good service. Nice, but small, selection.

Found what I was looking for and Total was awesome

Small store but usually have what Im looking for. Nice, helpful personal.

It is a small, well kept store with friendly workers.