Its under new management!! One of the best artists that decorated cookies for years has come back and now owns the shop. Great staff, great cookies, and a great gift for a loved one...

This shop was closed in May of 2021 and has recently been purchased by new franchise owners. The store will have a soft re-opening on October 8th, 2021. Come check out your favorite cookie store!

Excellent service and the cookies were the hit of the party.

Our order was never delivered. Order placed on a Tuesday and scheduled for Friday. Never showed up. We called to inquire so they bumped to Saturday and we were told extra items would be included for the inconvenience. Didnt show up Saturday either. Its now Sunday, the store is closed, the emergency vm is full and we have nothing. Stole our money and left our mom empty handed for Mothers Day. Avoid this place.

I was skeptical about this place after reading some of the negative comments posted. I tried to call them to check on the disposition of my delivery and no one answered! The mailbox was full and I could not leave a msg! I tried numerous times and to no avail. Not but 30 mins later, I get an unknown name/number call me and it was the delivery person! He was a nice older man telling me that he met the recipient and handed her the bouquet! Whew...that man saved the day, because I was getting worried about my friend not getting the goods on time.

Theyre reopening with new management!!

I have had their cookies on three different occasions and they are my FAVORITE cookies of all time. They were able to create the cutest cookies for my bridal shower and for my husbands 25th birthday! Worth every penny.

I am guessing this business has been sold. I used them before several times and they we great. Now they don’t know what they are doing. I placed an order 2 days in advance and told them it had to be delivered by 4pm It got delivered at 5:40pm and the person we bought the bouquet for was gone. So we wasted our money. I talked with 2 different people and they don’t speak the best English or they just don’t understand it! Use someone else. I am telling you don’t use this company!!!!

Ordered cookies for speedy recovery. The cookies were Great! And delivery was Great! I recommend for any occasion...

Very pleased with my order, even got an extra dozen for free after some complications. Thank you so much Morgan!

I ordered two dozen cookies and the craftsmanship is terrible. There was no blending! I could’ve done a better job myself if I’m being honest. On top of everything, the color was wrong. We didn’t once tell them we wanted yellow, we told them we wanted red and neon green. Their communication is terrible, they didn’t tell us they couldn’t fulfill the order to our liking. Never ordering from them again.

Great cookies - my favorites actually. Ive tried to get a basket of these for SAME DAY delivery (to be delivered the NEXT DAY) twice now and there were no delivery times available. Bummer. Ive gone with TIffs Treats and Sprinkles instead who seem to have a better hold on their online delivery scheduling. If its not available for same day or even same two days, your website should say that. Time suck picking out baskets and writing cards only for them not to be available. Thanks

So my step-daughter had a baby and I wanted to deliver something to the hospital. I felt like flowers are so overdone and they just die and then thats it. I came across Cookies by Design and saw that they had really great reviews and decided to give it a shot. They delivered the cookies the next day after making them fresh that morning and I was told that they were very nice and plus its edible so nothing goes to waste.

Do not use them! I placed an order through the owner for my moms birthday. Gave her all the info and cc number and everything. The cookies never came! I tried calling and calling and left messages. Not even a call back. Finally the next day I spoke to a girl and she was very rude and had the audacity to lie and say they tried to deliver but couldn’t bc of the gate. They leave their gate open all day. I never received a phone call, neither did my mom. I told my mom there was a delivery coming for her so she was expecting someone. Wanted to surprise my mom and make her birthday special but they never came!

I had a referral from Cookies by Design in Plano and contacted this business over two weeks ago to place an order. Never heard back from them so I made a phone call and the worker told me she would tell the manager, but that they were really swamped with emails. Two weeks later and Ive never heard from them at all. Very disappointing!

Placed a valentines day order to go to a school. School advised they never got order and were expecting it because I called in advance. Attempt to reach store location and within business hours call has been routed to a voicemail for the last hr with no response.(I did the same for another location and somehow THEY managed to get the delivery completed without issue) Now I have one happy child and one not so happy!!

Please stay away from here! Don’t do it! You’ll regret it! Ordered two dozen cookies and a ballon for my wife’s birthday because I was working so much and didn’t have a lot of time. What arrived? One dozen cookies, some broken and no ballon! So basically a disaster. Called and called with no response. Called Cookies By Design corporate who said they couldn’t do anything and gave me owners email. No response to email either. Crooks and nothing less. Please order from TIFF’s Treats or someone else.

I ordered three arrangements for Mothers Day and only two arrived. After physically spending hours on hold, I got their corporate sales on the phone, only to be told that Id have to go through the store that was preparing them. I have called the store and I have left 3 messages, as they never answer their phones. I have not received any call back, no arrangement, nor any refund for the order. Needless to say, I will never use or recommend Cookies by Design!

The ordering was so easy. The delivery was made on time, by a wonderful man named Jim, who not only hand delivered it but also called & left me a voice message afterwards to let me know it had arrived. The basket itself looked incredible & the cookies are great! Great place & very reasonable pricing for the experience & memories it helps you create. I would recommend them to anyone for any occasion. Really awesome place with some amazing people.

The ordering was so easy. The delivery was made on time, by a wonderful man named Jim, who not only hand delivered it but also called & left me a voice message afterwards to let me know it had arrived. The basket itself looked incredible & the cookies are great! Great place & very reasonable pricing for the experience & memories it helps you create. I would recommend them to anyone for any occasion. Really awesome place with some amazing people.

A fun, cute & delicious bouquet of cookies and balloons was delivered promptly to my great niece after a trip to the emergency room with a broken arm. The store even followed up with a call to let me know they were delivered to the leasing office of the apt complex since the family was not home at the time. Great company with lots of creative bouquet options. 5 stars all the way!

I havent sampled the cookies, but the people who received them were delighted. I was very impressed with the service and follow-up. I really appreciated the calls letting me know that they were about to deliver, and then from the delivery person telling me he had done it. A great benefit!

The quality of the product is as expected, very good. The personal touch to how the individual employees at Fort Worth cookies is unsurpassed. I had an order of over 21 items that needed to go to 1 place. Online ordering could not accommodate the personalization of this order, so I called at midnight and left a message. Not only did I get a call back first thing that morning, they had no problem and were excited to accommodate my needs. Also, at the last minute I needed to add to my order, once again they came through with flying colors. I received a call after delivery also, to ensure me that delivery was made and all request were made. You guys rock!!!

I bought a plate of holiday cookies for the vet techs who take care of my dogs during the week. There were a lot of choices in style, decoration, and types of cookies. They were ready on time for pick up, well wrapped for transportation, and the vet techs really like the cookies.

This place is so thoughtful and they do wonderful work!

Very impressed with how smooth and easy the ordering and pick up process was. Ordered and was able to pick up same day. Everything was wrapped to perfection

Delivery was well timed. The cookies were delicious and perfectly decorated. I was so pleased that I went to the Arlington store and got a basket for my daughter in law for Mothers Day.

Very accommodating! Same day delivery and a personal phone call from the delivery driver that the gift had been successfully dropped off. Awesome customer service. Will definitely be ordering again. Thank you !

So glad I ordered from them. We got them as party favors for my husbands birthday and everyone thought they were the greatest ever. It was super easy to submit the design I wanted and they came out awesome. The cookies were so cute and tasted really good.

The cookies arrived on time and the recipients really enjoyed them. Saw a picture and the arrangement looked adorable. Would definitely order from here again.

I wanted to send my sister flowers for her 30th birthday, but since she lives in Fort Worth, I had a good feeling I could send her something more unique than a bouquet of flowers. I found Cookies by Design in a Google Search and 10 minutes later I had placed a custom order to be delivered to my sisters doorstep the very next day. I was impressed by their timeliness and customer service. My sister and I both received a call when the delivery was made, and she was very surprised to receive a cookie bouquet. I will very likely send some Cookies by Design products to my niece and nephew in the future.

My customer was very pleased with the gift. I appreciated the fact that I received a phone call when the delivery had been made. The nice gentleman that called also left the information regarding who he had left it with.

When my order was delivered, I received a call from the delivery guy himself. That little personal touch made using you guys for the first time that much better! Thanks for the fantastic customer service!

I would definitely use them again. I called at 12:30 pm and told them I needed a cookie bouquet delivered to my daughter for her 21st bday before 4:00 pm and they had it there by 2:00 pm. I am very impressed and thankful. My daughter loved it :)

Wasted 45 min driving to this place to pick up a delivery order. They canceled the order last minute and didn’t even bother to let anyone know they could not process the order. Unprofessional!

Super easy to order from & I love the way the cookie cake I ordered came out!

So easy! I ordered online and picked up the cookie bouquet 2 days later. The cookies were fresh and looked adorable.

Easy online ordering and quality selection. Definitely recommend for the delivery options and courteous phone call that notified me of the delivery. The cookies are delicious too!

Every time I order, the bouquets look great and are delivered on time! Plus, I love getting a confirmation phone call once its been delivered. I will always use this location!

The bouquet was gorgeous. I ordered 2 weeks in advance and it was delivered right on time. The prices were great too.

Cookies showed up when needed and a follow-up notification was made to me stating they had been delivered. The bouquet was perfect to celebrate the monumental event of turning 50! The recipient was very pleased.

They did a wonderful job putting together 9 custom bouquets for me to send to referring clients. It was extremely easy to communicate with the owners and the bouquets were amazing looking!

The gentleman who delivered the cookies called me to tell me they were delivered. He was very polite and professional. Very fast service and the arrangement was very nicely done.

These ladies saved me! I ordered a delivery to my granddaughters school for her 13th birthday and then found out she was leaving early for an orthodontic appt. They were able to make a last minute change, go several miles further, and drop off at the home address! They are incredible and work from the heart! No doubt they are my first choice for gifts!!! Thank you from the bottom of my heart!

My grand daughter said it best. The cookies are yummy !! Making her smile and be happy...it just doesnt get any better.

One cookie was a little cracked and alittle late

I have had a lot of cookies in my life and really didnt expect to be impressed by anyones cookies. However, these are some of the best I have had. Very delicious and a nice treat.

Great tasting cookies and delivered on time. They made a major hit with my wife at the office and made the other ladies jealous. Im sending some to my daughters next!

While their cookies bouquets are fantastic as they are associated with a larger corporation, this particular branch is completely incompetent. On 2 occasions they messed up my order. And on both occasions they did not apologize or try to rectify the situation. I would use cookies in bloom before I would ever use them again. Its too bad. I love the larger corporation, but this branch just has zero customer service.

Sent some cookies to my son at TCU. He loved them! Ordering was super easy and they were quick to deliver!

Not only is the art work awesome, the cookies are awesome. Definitely going back and spreading the word.

Wonderful service and wonderful people! Never had to worry about my orders being on time, specifically as I asked, and of course yummy!!

We have been doing business with Cookies by Design in FortWorth for years. We appreciate their customer service and their cookies are so good!

The staff was amazing, answered all my questions and even called me to thank me for my business and share with me the delivery story. Best experience of order and delivery I have ever had.

Wonderful customer service! Great delivery! Will definitely use again!

The customer service is excellent - from the ordering process to the delivery service; not to mention the awesome cookies! I 100% recommend Cookies by Design in Fort Worth.

Personalized, they called to tell me exactly when it was delivered, friendly staff, delicious (especially the brownie truffles)

EVERYTHING!!! ALWAYS PERFECT! BEEN PURCHASING FOR SEVERAL YEARS NOW FOR CORPORATE GIFTS & PERSONAL. NEVER BEEN UNHAPPY!

Wonderful experience with an order placed by phone. Friendly service and helpful follow-up...not to mention yummy delicious!

Was supposed to have a order delivered to my wife. She never received them never received a phone callAnd calls to the business went unanswered. Very unprofessional and even worse costumer service. If I could give no stars I would!

Our recipient loved his cookies and say they are delicious!

Great service and over excited my expectations of product quality.

BEST COOKIES IN TOWN! WORK NEAR HERE AND I CANT SEEM TO STAY AWAY

I had a very custom request, which CBD created wonderfully.

Consistently great service and beautiful logo cookies!

This is my favorite store. Always excellent service.

Great service and they never disappoint.

Personalized service in fort worth Texas.

I was impressed with the quality and service. The basket was a hit with my husband and his co-workers.

Online ordering is very easy and dependable!!!

Not a bad cookie in the bunch

Very cool store!!

An absolute gem.

Loved it

Excellent customer service and attention to detail!