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Kelley Chevrolet
5220 Value Drive, Fort Wayne, IN 46808, United States
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Kelley Chevrolet
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Br
Review №1

Overall I had a great experience everyone was friendly and was willing to go the extra mile to help! I even got my car earlier then expected! The things I disliked was they tried to sell me on there protection package that was an extra $900 I declined it and they said I HAD to do at least the $400 one. This didnt make me to happy and I fought it with the salesman and a sales manager. All they said was they would see what they could do. The other issue I had was when building my vehicle they missed the wheel caps and I never got a brake down of what my build had so I couldnt see if anything was missed. Luckily this wasnt to big but instead of making it right because it was missed by them they wanted to charge me for there mistake. Again great experience all around!

Am
Review №2

Today we purchased our 3rd vehicle from Kelley Chevrolet and had yet another wonderful experience. Kevin Kelley spent the time he needed to fully understand exactly what we were looking for. Its a tough time to buy a vehicle with the market like it is, so we didnt expect to find something today. Not only did we drive away with our new vehicle, we only had to test drive one! Kevins first suggestion was the one that was a perfect fit for our style and budget! Never did we feel pressured. He was professional, personable, and most importantly, honest with us about our options. In a few years, we will have a teen driver and will definitely be reaching out to Kevin for another vehicle. We will recommend him and Kelley Chevrolet to anyone looking for a vehicle!

Kr
Review №3

I had an excellent experience with Kelley Chevrolet. I was easily able to find a vehicle that fit all of my needs and wants, and worked closely with Kris McKinley and Kevin Kelley to finalize the purchase details, as well as the trade-in for my old vehicle. Both gentleman were so easy to work with and very communicative as I was purchasing from out of town. I do not have enough good things to say about this purchase experience, even during the pickup process, as it was streamlined and Jake in the finance department made things efficient and easy to understand. I would be happy to purchase from Kelley Chevrolet in the future!

La
Review №4

Had a great experience with Grant Harris, smooth process and I was in and out in less than 2 hours. Got exactly what I wanted. Thank you!

Ru
Review №5

The Kelley Automotive staff is first-class and highly professional. We have purchased three vehicles from Kelley Chevrolet on Value Drive over the last ten years and have always been treated like family. Kevin Kelley guided us through our most recent car buying experience and was incredibly helpful and personable. Kelley’s will continue to be our stop for family vehicle purchases.

Sa
Review №6

Jose was wonderful to work with in finding a new to me vehicle. They had a great selection, low miles, great price. Jose helped me and my husband through this smooth process and was wonderful to banter with while waiting on the paperwork. Go see Jose! Big thank you to Shannon in the financial department as well! This company is trustworthy and great. So happy with my Subaru! Thank you a bunch!

Ja
Review №7

Ask for Steve at Kelley Chevrolet. He’s a great guy who will work with you to get you the ride that beat suits your budget and lifestyle. If service is what you need, ask for Mike. Nobody will take better care of your vehicle and get you an honest price to get you back on the road.

Na
Review №8

Craig Rider made my buying process super easy! The sales manager at the Kelley Ram dealership also helped assist in the sale of my new 2019 Ram! Wonderful experience, had me in and out in a reasonable time, even with processing/appraising my trade in! 10/10 will go back again!

Co
Review №9

On Friday October 1st, my husband and I walked into Kelly Chevrolet with low expectations of finding a vehicle due to the current chip shortage. Without hesitation we were approached by Shannon Hill and he took us inside. Not only was he very professional and friendly he was accommodating to everything I was hoping to find. I would highly recommend going to see him if youre looking to purchase a vehicle. He was never pushy and never made me feel rushed to make a decision. Its extremely comforting having a car salesman be so patient. The excellent customer service did not just stop there, John Hoffman was professional and helpful during our decision process. Josh (didnt catch his last name) was also easy going and professional and didnt rush us through. I would rate Kelly Chevrolet a 10 out of 10 for customer service. Our experience was wonderful.

ch
Review №10

Great group of employees. I arrived early and they fit me right in and got me on my way a lot faster then I expected. Totally satisfied with the whole experience.

Pa
Review №11

Very poor customer service for the Auto service department. Made an appointment to get my wiper fixed on my car along with an oil change. They did did the oil change but did nothing with my wiper. I made the appointment specifically for my wiper and they ignored the issue and were very unpleasant when I questioned why it wasn’t fixed or told what was wrong with it. The service person did not apologize for the oversight but snapped at me and said I didn’t have GM wiper blades, so they did nothing. If I was told that before I picked up my car that would have been better than just ignoring what I wanted fixed and getting this treatment. My time is just as valuable as theirs and I make appointments when I have days off from my job and to have to take it back to get it fixed is very inconvenient. I have bought my last two cars from Kelley but with this kind of treatment from the service department I will get my next car from some other dealership.

Pa
Review №12

Steve did a great job helping us find the SUV we wanted. He was friendly, knowledgeable and accommodating! Helped us get the SiriusXM and OnStar features of the vehicle set up and activated. Would highly recommend Steve and the Kelly Chevrolet staff !!

Le
Review №13

Very good experience, Craig was our sales guy and was great to deal with. Would definitely recommend Tom Kelley Cheverolet.

Da
Review №14

Shannon is always willing to go the extra mile for his customers. I truly appreciate everything that he has done for me with the purchase of my last two vehicles. He came in while he was off the first time to help me and the second time, he had everything ready for me so I didn’t have to wait around at the dealership with my 5 month old daughter. The service was great and I will definitely be back!

Je
Review №15

Stephen Croy is the best sales professional. This is my second equinox purchase and I drove 2 1/2 hours to make the transaction. He went out of his way to find exactly what I wanted. Not only is Stephen a trustworthy professional, all the other people I met with were wonderful. I highly recommend Stephen and Kelley Chevrolet.

Me
Review №16

Went to take my Sierra to get my multipro tailgate fixed. Took them two days on a job that they said would take four hours. They said they fixed it and charged 1100 bucks for it. We checked and it was not working. I just wanted to take my car and go but they seriously had a straight face and looked us in the eye and said they are charging full price…for something they never even fixed?? The car came out of the dealership worse than when it came in. I’m not even going to mention the oil drops they left splattered across the dashboard and the seats. Kelley, you’ve gone so low. I made a grave mistake taking my truck there. But hey, we all make painful mistakes.

Al
Review №17

Shannon is the best! I walked in not knowing what I was looking for and in a very good timely manner he got me into a very nice mom car❤️ (2018 terrain) he is a great person to work with, and is a very friendly guy! Any questions I had he was right there to answer them. I love it so much already and it hasn’t even been more than a month. My son loves looking up through the sunroof, and I love the room in the vehicle! I’ll be coming back to Shannon for the next vehicle as well.

Er
Review №18

I had been contemplating getting a new truck for some time. Nothing really caught my eye, until Shannon provided me with some options at Kelley. He guided me through the newest trucks, different packages and what best suited me. He made some great recommendations based on my lifestyle and that was important to me and my family. He took the time to understand and I left there with peace of mind.

De
Review №19

Sent my Camaro in to get serviced because it wouldn’t start. Got a new battery put in and I go pick the car up and the radio doesn’t work and I smell a burning smell. I located the burning smell and there was water under the lining of my trunk that fried the fuse box. I feel as if Kelly service members did NOT work to the best of their ability if so the water and burning smell would of been noticed. Now I am out of a fuse box and nothing in the car works. I do NOT recommend taking your vehicles here.

Eu
Review №20

Great Time working with Steve. Reliable, Honest, Responsive, Very Respectful and down to earth. Would definitely recommend connecting with him for any of your vehicle needs. You wont be disappointed.

Ka
Review №21

Customer service was awesome all around. This was my first time dealing with a warranty and coming in to a dealership to get a vehicle worked on. Everyone was so nice!! Thank you so much for making a bad day better!

Ga
Review №22

Steve was awesome and knowledgeable in all makes/models to help me find the size upgrade I needed for my family and hobbies. He was friendly, patient, and had knowledge to help me understand my best options moving forward. Highly recommend him and the team at Kelley Automotive.

Di
Review №23

(Diana Pearson)Loved my experience, yet again, with Kelly. My husband & I purchased my new used 2019 Acadia from salesman Grant. He was awesome, very helpful, and we got the Superspeed sales service we needed at the time. Thank you Kelly, for taking my money, every time Im in need!😂😝❤

Au
Review №24

Brandon was very helpful and got all my issues with the vehicle fixed.

Vi
Review №25

Craig was great made it easy to buy a new vehicleHe went out of his way to make that happenThanks Craig

De
Review №26

I had a great experience at Kelley Chevrolet. Steve was very high energy & great! I live 9 hours away & Steve answered all my questions, concerns.5 stars to ya guy!I am a very satisfied customer!

Pa
Review №27

Bait and switch pricing and price gouging. 100% taking advantage of the market. I will never buy anything from them and will discourage anyone else if possible. Dont waste your time, youve been warned! Direct text from them!

Ja
Review №28

Easy transaction, friendly staff, options explained well, will do business with them again.

Pa
Review №29

I always have a good experience at Kelly service! The only improvement that I would recommend is and easier way for us second shifters to leave their vehicles there for service instead of waiting.

To
Review №30

Great service.Ill keep coming back to Kelley Chevrolet for buying new vehicles.

Ma
Review №31

Grant Harris is very professional and gave me a good car buying experience! He is friendly and easy to deal with; I will recommend him to anyone who is interested in a used or new car.Thanks,Mark Claus

Ti
Review №32

Shannon did an excellent job of getting my out of my lease into a new Traverse. He got me exactly what I wanted. Excellent service.

No
Review №33

I always get my truck serviced at Kellys they always do a great job and I know its done right. As we travel in the winter I dont have to worry about the truck breaking down.

Ra
Review №34

I appreciated Steve for his salesmanship. The first time we met he never ask for my name or phone number. This gave me more time for research and to think about making an expensive purchase.

Li
Review №35

Mr. Mayflower took the time to introduce himself. He was polite and very thorough informing me of future services needed on my vehicle. I appreciate him going through a thorough process in checking my keyfob out just to find out the battery needed replaced again. The battery was replaced same location in March and June of this year 2021. The oil change was FAST SERVICE.THANK YOU MR. MAYFLOWER

Ai
Review №36

Shannon Hill was phenomenal at helping me with me new car purchase! Shannon was easy to contact, answered all my questions, provided advise and listened to my needs. Overall he provided me peace of mind with my purchase and I truly felt like he went above and beyond. A few co-workers on his team also helped with the process and they provided level 10 service also! Even after purchasing my vehicle Shannon took the time help me understand the functions of my new car and got completely set up before driving off the lot and taking it home. I had a great experience at Kelley! Him and his team definitely changed my perspective on car sales men and dealerships. Thank you Shannon and your team, I LOVE my new car!

Gi
Review №37

Kelley Chevy went above and beyond helping out with our car issues. We had a special notice about an oil consumption issue that we ended up pursuing and finding it was an issue but then when we went to take the vehicle in, we were told this was just a side effect of the issue but wouldn’t fix the root problem. There was a different special notice for that which expired in 2019 (before we had this vehicle). Needless to say, we were super stressed out and only a couple weeks away from having a baby so we really wanted to get everything sorted. Kelley Chevy took this into their own hands to help us get some special coverage and we got everything fixed. I had a lot of trouble previously contacting GM about all of this so the fact that our dealer went above and beyond to help was great. Our service advisor Peter Metzger was amazing too! Helpful and informative and kept us confident that we were being helped to the best of their ability.

De
Review №38

Very welcoming and excellent service. Helped me with everything I needed and got me in my vehicle the same day! Overall it was a great car buying experience

Bi
Review №39

The service was excellent. Tonia was great to work with. She was very knowledgable and gave me recommendations for my vehicle that went well beyond the specific service that I was there for. My service was completed much faster than I had anticipated so that I could get on with the rest of my day. Im very pleased overall!

Cl
Review №40

Shannon Hill was the best salesman I have ever had at an auto dealership! His personality and new vehicle knowledge was top notch and he provided a pleasant buying experience for me and my wife. We would definitely request Shannon for all future purchases!

Me
Review №41

Awesome experience , Steve Croyboy helped me and made sure everything worked, few hours later I had my new vehicle. I definitely recommend going here if your looking for a new vehicle with great service and ask for Steve Croyboy, because he goes beyond limits to make sure you get what you want. Everyone here is amazing and I will definitely be returning in the future for more vehicles as well..

Jo
Review №42

Although the technician was very helpful ,I don’t believe I got what I paid for.two tires may have been rotated on rt side but left not sure as pressure for all four tires was the same as when I went in 37;39;35;33 going in 37;34;38;39 coming out so obviously not checked.under my hood is very dusty-couldn’t find a single fingerprint -that’s not possible so really don’t know if my oil was even changed. Definitely will not be returning or recommending to anyone

La
Review №43

I loved the patience and understanding that was given to me! Not only that the few staff members I encountered were excellent continued with a smile and was able to explain whatever my question was. Checkout was smooth and quicker than I could have imagined! Even Matthew Grabbs (I believe his name is) had patience taking my payment while I asked a few questions about my car.

Ro
Review №44

Best car buying experience Ive ever had. Mike Rosine was a super awesome funny guy. Please check him out.

Tr
Review №45

Best car buying experience I’ve had to date. Grant was not only friendly but he made the whole process easy and quick. I would totally recommend Kelley Chevrolet to anyone looking for great service.

Mi
Review №46

When I left the house that morning I knew I was gonna test drive some vehicles but I didnt know I would be driving home in my dream truck. I want to thank Kelley Chevrolet, Adam Firiks and Jesse Franck for being so kind and so patient threw the whole process. What can I say, Im in love. This is my testimony. I very pleased to say that it was a perfect experience! Thanks Guys!

Ry
Review №47

Kris and Grant in Sales were excellent. They answered all my questions, were very helpful and courteous. I highly recommend you work with either associate!

El
Review №48

Great experience overall! Thanks for the help grant!

Ro
Review №49

Friendly staff, vehicle completed in a timely manner.

We
Review №50

Had my vehicle longer than expected, no call to update. As soon as I did pick it up and drove away the check engine light came on and the vehicle was doing things it hadnt done before. Called service manager, still no return call after two business days.

to
Review №51

It takes a LOT to impress me. Let me say that I am now VERY MUCH IMPRESSED! It was such a complete pleasure looking at vehicles and having Adrian Nino being such a knowledgeable salesperson and answering all of my questions. There were NO high pressure sales tactics used and he was most pleasant to deal with. After deciding what vehicle I wanted to purchase it was off to the business office for the paperwork and the place I hate to go as you are normally pressured to purchase add-on products for the vehicle. I actually had a very pleasant time with Mason Coy as he simply showed me what was available and the prices but there was no pressure to purchase anything. When picking up the vehicle I was shown the technical features and basic operation of the vehicle by Andrew Folkner. Within 20 minutes I knew more about the vehicle and how to operate the electronic devices than I could learn in a day from reading the manual. A special THANK YOU to these gentlemen for all of the extra effort they put in to make buying a vehicle from Kelley Chevrolet a pleasure.

Ky
Review №52

Everyone was extremely friendly, knowledgeable, and accommodating. Jon Kelley, our salesman, even entertained our 2 year old while we signed paperwork! A father of 3 daughters himself, Jon was a natural. After signing, Jon made sure I knew all the “ins and outs” of my new Silverado taking the time to link my phone to Apple CarPlay and walk me through all of the features available to me. My wife and I truly felt valued as customers at Kelley Chevrolet and will be purchasing from them again!

A
Review №53

Very prompt and helped me use my reward points and only had to pay a buck for my service!

Mi
Review №54

Mike Kelley is the man! I was referred over to him by a friend of mine and he did not disappoint. Truck stock right now is extremely low and I was having a hard time finding the perfect truck. I talked to Mike over at the GMC store and he met me over at Chevy to pick out the perfect truck. He help out with my trade and in just a few short hours we were signing paper work for the truck I wanted, not one he was trying to get me in. Couldnt have asked for a better experience, he treated me like a friend and made things easy. I also had the opportunity to talk with John Kelley and Chuck Kelley there. Great experience!

Ga
Review №55

We had an awesome buying experience at Kelly Chevrolet. Kevin Kelly and his colleagues were very professional and customer focused.

An
Review №56

Shannon was very helpful from beginning to end! He answered all of our questions and made our process go very smoothly!

Ca
Review №57

We appreciated the friendly and knowlegeable help we received while looking for a new car. We would highly recommend Steve who answered all of our questions and was so personable. Also we cant thank Josh Mould, the finance manager that worked with us and got us the best deal. If youre looking for a quality car at a great price, check out these two guys at Kelley Chevrolet on Lima...youll be glad you did.

Me
Review №58

The sales representative was great, worked fast and got us what we wanted. I wish I could give him 5 stars. But, when we went to test drive the vehicle we wanted it had a flat. We figured no big deal they’d get it fixed. We were able to test drive it after they aired it up, but it still had a slow leak. Figured they’d patch or replace it. They did neither, just aired it up and let us leave. We end up bringing it back a couple days later because of low tire pressure. We wait for over an hour for them to say they didn’t find anything. We get home and we can actually hear the air leaking out, we do the soapy water test and find the hole right away. They are suppose to “fix” it tomorrow. We shall see!

Da
Review №59

I was distressed to car shop again after my car was totaled but Steve Croyboy with Kelly Automotive put my mind at ease. He was very straightforward and quick! Helped me with what I was looking for and for a good deal. He was also honest about what could be done and what could not. Would highly recommend.

Ch
Review №60

New truck purchase. No hassle. Amazing individuals to work with. Fast process. Everyone was friendly and helpful. Not only was it a new purchase but I believe I have made business acquaintances.

Ri
Review №61

Tonia was very polite, courteous and helpful. Was willing to go above and beyond to help me redeem points since I have never done it before. Decided to wait to use the points until next time as Im sure it will be more expensive.

Ni
Review №62

The level of professionalism and courtesy by Adam Firks and Shannon Hoover was nothing short of 5 stars. We enjoyed their interactions and their way of doing business. I would recommend Adam and Shannon to anyone who wants to buy a car at Kelley . Thanks again ! The Bartlings

Bu
Review №63

Super nice guys, very personable. Not a normal “Car salesman” experience. I’ll be using them again and referring them for sure.

Mi
Review №64

My family is very happy with the folks at Kelley. They take good care of us.

Ke
Review №65

From the appointment scheduling to meeting with Walt at the dealership it was great. The car came back repaired and they handled everything very well.

Ke
Review №66

Bought my car there just 14 months ago and was promised it was thoroughly looked over and all was good. I have had issues arise including a/c not working, engine light on, car acting like it was going to stall, media center glitching non stop, so I made an appointment to bring it in. We had to call several times to get a status update and finally got a quote of $10,000!!! They must be kidding, we talked to a manager and they stated we didnt have an extending warranty so they would not be able to help us and instead our salesman called us and asked us if we wanted to trade it in!!! How rude, we put our everything into getting this car, we have 8 kids and trying to buy a home....no we want our car fixed at a reasonable price not trade it in!! Kelly Chevrolet should make this right but they refuse and we will never do business there again and tell everyone we know the same!

Mi
Review №67

Adam was informative, professional, courteous, considerate and the most honest and straight forward service tech I’ve ever done business with in my 45+ years in business!

An
Review №68

I had Steve CroyBoy as my sales guy and he was absolutely amazing ! He was such a happy-go-lucky person with such patience as well as very good explaining everything step by step so I felt comfortable. 10/10 recommended Steve as the guy when you are shopping for a car here !

bi
Review №69

Steve croy was great! made my experience at kelley chevy that much easier. in and out under 2hrs. quick and relatively painless! also shannon was great and easy to deal with too. would recommend steve anyday!

Ja
Review №70

I had an incredible experience with Kelley on my recent purchase. It comes down to the people on the front line. My sales rep, Grant, communicated with me throughout it. He also went above and beyond to make sure that the truck I purchased was what I wanted. Hes done an incredible job.

El
Review №71

Super helpful and super easy to get everything I needed. All questions answered and very easy to get ahold of a person to talk to. Everything was a breeze.

As
Review №72

Great experience!!! Found me the exact car I was looking for! Nothing but professional. :)

ja
Review №73

Shannon help me get all my paperwork done and get me an awesome truck

Lo
Review №74

What a great experience! From the trade in to the purchase of my new vehicle, the team made it so easy and fun! Thank you

St
Review №75

I have purchased several vehicles from Kelley Chevrolet and have always received a great deal with great customer service. My last purchase was a 2021 C-8 Z51 Corvette. Kevin Kelly took the time to go over every detail of the vehicle and show me how everything works. I ordered it in July of 2019 and over the 21 months that it took for the car to be built I received updates on the status. I would recommend Kelly Chevrolet to anybody who wants friendly attentive customer service and a fair deal.

Pa
Review №76

My buying experience was spot on. Grant was the nicest salesman I have ever dealt with. THANK YOU KELLEY CHEVY.

Jo
Review №77

The sales experience has always been good but Ive had a few events with the service department that have made me hesitant about coming back. This most recent visit we took our vehicle in for an oil change and tire rotation. Went to pick it up and was told the bill was $96... for a 6 quart oil change... when I questioned the amount they shrugged me off. Called the next day and got the run around from Mike the service manager. Said the amount didnt seem right and that hed call me back shortly after checking on it. Never heard back from him. Got in the car today and noticed the oil life is still at 11% so who knows if they even did the oil change. Now Mike and Chuck Kelley wont return my calls or texts. Stay clear of Kelleys. I called 3 other dealers and confirmed that the same service with them is $59.99 plus tax. Also they don’t offer GM employee discounts anymore on both vehicles and parts. We won’t be coming back.

Da
Review №78

Our salesman was very good. He was informative, helped us through the process step bystep. Showed us the features and answered any questions we had.Michael also told us to call at any time if we had any questions in the future.Another note: 2-3 employees stopped by the desk to say hello and congratulate uson our new vehicle. They really did seem like a team. Oh, and our new Equinox is great!

Ma
Review №79

Kevin was a very professional and friendly salesman. He explained all of the functions of my new car very well. He was very knowledgeable and accommodating. I brought my car back in later in the week, as I had a few questions and he took the time to come out and sit in my car with me and go over everything. It was much appreciated. I would recommend him to my friends and family. I am really enjoying my new Equinox LT.

Am
Review №80

We had an absolutely fantastic experience with our vehicle purchase at Kelley Chevrolet!! Mason Coy helped us pick out the perfect vehicle for us, he was very patient, honest, understanding, and polite!! We bought a 2015 Chevy Equinox and couldnt be more thrilled. Everyone at the dealership were so helpful and showed GREAT customer service! Will definitely be purchasing our future vehicles here!!!

Ka
Review №81

Stopped to charge my Chevy Bolt and even though I wasnt there for service, the staff was really kind and helpful! I had full access to amenities as well and it was a very clean and orderly dealership! If I lived in the area, Id go there for regular service for sure!

An
Review №82

Walt Rover is a seasoned professional with great mechanics background. He is thorough, kind and recommends what is best for your budget and vehicle.

Ve
Review №83

I made an appointment for 7am on Monday online and dropped my truck of the night before. At 11am on Monday I had to email the service advisor assigned to my truck to get any information about what was going on. There was no communication, no one reached out through phone, text or email about my truck. For all I knew your could have been doing thousands of dollars of unauthorized work on my truck or none at all, I had no idea if anyone had even seen it. So why bother making appointments if no one follows up?

Li
Review №84

My husband had purchased a Chevy Trail Boss 2020 and it was time for me to have a new 2021. I was met by Kevin Kelly and his father :) My transaction was smooth with no price haggling and my trade they gave me top dollar! Our financing manager was also knowledgeable and friendly and really had our best interest in mind when explaining the options and the warranty options as well. I was super happy to drive away in my new 2021 blue metallic blazer RS ( showroom floor) That was a first for me!! I cant wait to come back to do business again with Kelly Chevrolet in the future!!I also liked the fella that was super nice and walked us through the entire cars dash panel, buttons, and features at the end of our purchase. He helped hook my phone up to the car panel. He too was kind, professional and didnt act rushed at all!! We were literally the last car leaving that evening at 6pm.Great Job team!Lisa & Craig

ja
Review №85

We were treated great! I highly recommend them!

So
Review №86

Have had more than one unpleasant experiences. From purchasing new truck, warranty work, to routine service. Most recently was waiting 2+ hours for an oil change/ tire rotation. Ridiculous. That pretty much confirmed it for me.

Ra
Review №87

I want to thank Adam Williams for his excellent work my last purchase.

Ke
Review №88

Grant at Kelly Chevrolet did an awesome Job taking care of us, as well as the rest of the Kelly Chevrolet dealership!! Josh also made it painless on the finance part and even found us an awesome interest rate!!

La
Review №89

Great experience! Shannon Hill was amazing! Took great care of us! Made our car buying experience quick, easy and enjoyable! Super guy, would recommend him and this dealership!

Ph
Review №90

Prompt courteous service personnel, completed my service quickly and accurately.One item I wished GM would change is to make the in vehicle GPS update free.I will continue to use a portable GPS, either alternative to GMS or my cell phone!

Sp
Review №91

Kelley Chevrolet and Kevin Kelley were outstanding throughout the process of purchasing my 2021 Chevy Silverado custom. Thank you!

Br
Review №92

The service writer Adam was very impressive with his knowledge and suggestions for what I needed to do to keep my automobile in good running order.

Ab
Review №93

We sent my 2014 Traverse in for a scheduled appointment, dropped it off the night before to make sure they’d get to it on time. They kept it for 3 days! We had to send it back in due to the brake light still being on at all times, an issue this dealership had “fixed” yet sent home to us after we paid and the issue was unresolved. They charged over $200 and didn’t fix anything. When we sent it back in we made another appointment, dropped it off again the night before. That was 7/12/21 today is 7/16/21. They never called me to update so I called Kyle, the service center rep we’ve been dealing with, today. Kyle informed it has been sitting this whole time and all they’ve managed to do is check that their work was done correctly from the first appointment. He said it has another code in addition to the ones we saw and that if we want diagnostics ran it’ll cost us AGAIN. I am done with this dealership I am done with this service center. This is an extreme inconvenience for me and a huge waste of my time. My family vehicle has been gone for far too long for them to not have even tried to fix it or have any idea what would fix it. My advice for anyone debating this service center is to find a REAL mechanic, someone who won’t give the run around.Vehicle issues we sent it in for:The brake pedal doesn’t return to a neutral state, it stays compressed enough for the brake pedal light to stay on.In addition the check engine light was on for codes P057D and code P057C.In the past few weeks while driving or even at stop lights the traction control has gone off it also reads service stabilitrak. If acceleration is needed at or past 3rpm the engine fights to move forward and jerks.

Ja
Review №94

Absolutely excellent ! 1st time using dealer pick up service which saved me time and $$ , completed requested maintenance ( oil change / tire rotation ) and my Service rep Walt Royer detected need for wheel realignment ( towed in / out of spec ) on my 17 Camaro and corrected issues at the same appointment . Super convenient and valuable service as it minimizes excessive wear on my expensive Goodyear Eagle run flat tires . Thank you Tom Kelley Chevrolet , Walt and the very nice young lady who picked up and returned my vehicle !

Pe
Review №95

I’m very pleased with my experience at Kelley Chevrolet! The staff made car shopping a lot less scary and a lot more exciting. Mason was very personable and easy to communicate with. I told him what I was looking for and he worked with me to find the perfect vehicle within my budget that included all the features I wanted. I highly recommend taking your business to Kelley Chevy!

Da
Review №96

Brandon Dalbey , the service advisor , was a great guy to work with. got my truck in , and a truck for me to drive, all repaired with in a few days.

Ma
Review №97

I had a problem with the transmission on my truck that was difficult to describe. The service person that I spoke to understood what I was describing and passed the information to those taking care of the problem. I was informed of the progress on my truck and the problem was completely resolved. Thanks

Gr
Review №98

I was happy with the repair service and service rep. I was shock how dirty the loaner SUV was. This was the first time I was giving a loaner looking that way. However, I did clean it before I returned the SUV.

Sh
Review №99

I had a warranty with my car and my transmission was slipping and they said nothing was wrong with it until after my warranty went up. And was trying to charge me 2x as much for a brake change as a local body shop. I will never get another car from here again nor will I service my current car through here again. Very un happy with what I got out if this place.Most over priced and they basically scammed me out of my bumper to bumper warranty i do not recommend this place for a car especially they service area wanted 850 for brakes and rotors mean while burger auto charged me 400 for brakes and rotors. They charged me 210 for a oil change and tire rotation when I went to burger it was 75$ for that

Jo
Review №100

Had a great experience working with Kris McKinley. Knowledgeable and extremely helpful getting the best vehicle for our families needs.

Information
86 Photos
100 Comments
4.8 Rating
  • Address:5220 Value Drive, Fort Wayne, IN 46808, United States
  • Site:https://www.drivekelleychevrolet.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 260-255-6942
Categories
  • Chevrolet dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Motor vehicle dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:8:30AM–6PM
  • Tuesday:Closed
  • Wednesday:8:30AM–7PM
  • Thursday:8:30AM–7PM
  • Friday:8:30AM–6PM
  • Saturday:8:30AM–7PM
  • Sunday:8:30AM–6PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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