My experience with Joe & the entire Hires team has been nothing but AMAZING!!! I purchased a battery & they made it effortless, even insisted on carrying it to my vehicle for me and disposing of the old battery. I returned a few months later to have my rotors and brake pads replaced to again have AMAZING quality service, all the way from checking in, to the work, to waiting in their very comfortable waiting area, to checking out! They were honest, dependable & went over & beyond!

Good service center, but if you need performance parts or just need to speak to a guru of knowledge go see Joe, he can 100% get you on track!

Treated very poorly by service tech when I dropped off my Ford F150 for an oil change and asked to have the Neutral Safety Switch replaced as well. Tech asked in a very condescending tone what do you mean replace the safety switch? I explained that it sometimes doesnt start in park, but starts when I put it in neutral. Again, in a very condescending tone asked and who diagnosed that it was the safety switch? I explained that I researched it online and this was a common problem, and it fits all the symptoms of a bad switch. He continued to belittle me by telling me (very smugly) that theyll do what I tell them to but there is no guarantee that the switch is the problem without an official diagnosis and I will have to pay for it if it works or not. I asked how much the diagnosis is ($90) and if it is the switch do I have to still have to pay for it. Of course I do. I said to just do the work. I was never really quoted any specific amount, and I suppose I should have asked because the final bill ended up being over $200 for the parts and labor. When I questioned the cost, the tech I spoke to over the phone was equally as smug when I asked about the part to search for pricing online. He rattled off a part name really fast, and when I asked what that was again, there was a like I just said... response to that too. FYI...Im being charged nearly double what this part retails for online. Ive used Hires for nearly 20 years, and this is the first time Ive been treated so poorly by the technicians. But it only takes once with me, and this will be the last time because Im taking my business elsewhere from now on.

Had a check engine light on called and spoke with Jason. He made sure I had the right work done. And was done in a timely manner. He overall provided great customer service along with the rest of the team. Jason is definitely one of the reasons I’ll be back.

They did a brake dignostic on my Ford Escape. I got a 2nd opinionbecause another place said I needed new ones asap!Im glad I took it there because the pads are at 60%, rotors are fine!Saved myself from spending $350 when It wasnt necessary yet. Very friendly , knowledgeable staff. They had the answer in an hour!Trustworthy staff & reliable car repairs!😉👍🥳

Quick up front and so far honest good service

Ive been here a couple times for car stuff and they do the job good

Progessional techs that will seek to understand what your automotive needs are and get your problems or maintenance care complete quickly and correctly. They will work direcrly with your warranty provider if necessary and make sure you know everything you need to know about the work done.

Jason and the team at Hires have provided some of the best service I have encountered while dealing with any automotive problems. Every visit, Jason has completed the job as if my vehicle was his first priority! Truly appreciate the work they do there !

Had a broken bolt and was told by the little buzzed haired service advisor that they need to take the whole cap off my truck to get to it and it might cost me $1,0000s. It cost $210.00 at Tuffy with out any can removal.🤔

Very polite and helpful. Love this place

Order glass fuses online. Wrong quantity arrived. Called to correct. They sent the remaining but were the wrong type. Contacted again. Response was from the owner who said he would make sure it was correct. Nothing showed up and they stopped responding the messages and emails.Ill spend my dollars elsewhere

I d always buy my own oil and filter and definitely never use bulk. I have a Lincoln LS and the Manufacturer recommends synthetic oil so why didnt Hires at least inform me that thier oil change didnt offer me what the Man. recommends. Also I had oil in the trunk and communicated with the service tech that I brought my own. I guess there was miscommunication on my part w the whole ordeal. I was not happy when I left tho. Also I found out later that thier technician failed to do a reset on the computer in my car. No wonder they werent busy, that should of been a warming to steer clear of Hires Service Dept

Had them replace an alternator and serpentine belt in October 2020. The serpentine belt started squeaking in March of 2021 with only 6000 miles on the belt. They charged a little under $40 for the belt. It didnt last its warranty period. I talked to them about getting a refund on the sub par belt, but they couldnt do anything because I didnt bring it back to them. Had it fixed at Belle tire. Be cautious about part quality from Hires especially belts. I wont be doing business with them again.

I mostly use the performance side with Joe Haines hes always helpful and cares about what hes doing. He will hook you up on anything you need for the stock stuff also.

Good location. Friendly staff.

I had a great world class experience at Hires. Jason Mwangi the Service Tech there was very professional and did over and beyond. Great communication and timely service!

Love this place. They make it super easy to drag 3 kiddos out to get an oil change. The waiting room is great, and I rarely ever wait more than 30 minutes for an oil change. The guys at the desk are always awesome, too.

Guys at the Northland Blvd location are awesome. Will differently be seeing me again.

A wonderful company that is like family to me and has been my entire life.

Always great service and knowledgeable people!

I like hires for working on your vehicle they can check your alignment and check your shocks and run specials

They did an excellent job with my oil change

Was recently there getting my oil changed. Was shocked to see that none of the 4 employees I saw were wearing masks, including the 3 at the Service Desk dealing face to face with customers.If you have so little regard for my personal health, how can I be confident that you dont also have the same lack of concern when servicing my vehicle?Also, if you are willing to deliberately violate such a simple law as wearing a mask, then how do I know that you also arent also disregarding other laws/regulations that pertain to the safe operation of my vehicle?Appearances are everything, and my trust in you is low.

Great place, not pushy, quick to get the job done

They have a drive though lane so when its raining or snowing you can get in out of the elements! Very friendly Service Staff!

Hires always treats my family right. Theyre straightforward and explains things so we can understand them. Only reason I gave them 4 stars today is because I waited 2.5 hours on an oil change. Didnt have anything to do, but I didnt ask how long it would take, either. Hires is awesome, and I recommend them to anyone who needs their vehicle repaired!

Took a long time to get a tire changed. The cost was expensive as well

I dont know, I didnt go. I went to Wendys, next door. Are you invading my privacy?

Courteous staff with quick and efficient service.

These guys are fast and good. Will definitely keep using

Told me my car was going to be done in a week and 2.5 weeks later it’s still not done. Very irritated they blamed me for it not being done on time because it took me a day to get back to them on what I wanted to do. Super unhappy definitely not coming back here. They also told me my battery was bad and I know for a fact is was fine because the battery brand new. (5 months old)

Took my Jeep to get brakes inspected because parking brake wasnt working really good. I replaced all brake pads and emergency brake shoes. I Replaced all four rotors and the front calipers. Parking brake was grabbing but not to my liking. So I took it to Hires. They have done work for me in the past and Ive been highly satisfied. Well that changed today. They said I needed new parking brake shoes and hardware. The cost $400. Tell me what would you think? And they charged me $55.

I took my GFs car in for an oil change I didnt have time for 5 months ago. As I attempted to change it today I quickly realized they used an impact gun to torque down the oil drain plug. I cant wait to find out how tight the filter is on.

These guys were awesome! Id not been able to use my A/C for a year now on my 2003 ford, because the Bob Thomas ford dealership told me that the compressor was bad and it would cost 1600 bucks to fix it, and that was just too much to spend on a 2003 car.So, driving by I saw the sign outside of Hires Automotive for $70 for a simple a/c recharge. I took it in today didnt tell them what Ford had told me, and guess what? All it needed was a simple recharge!That told me that these were very honest people at Hires Automotive, ones that I will go to again in the future!An hour and a half later, they were done and my A/C was fixed! I also then told them what Bob Thomas Ford had told me, and the Hires Technician was amazed. He said that there was nothing wrong with my compressor, that all my AC needed was just a recharge period.Im guessing that Bob Thomas Ford had been trying to rip me off!No more! Now, all my car needs will be done with Hires Automotive!

They completed the repairs faster than expected

Joe is always dead on with performance upgrades . EXTREMELY knowledgeable !!! Great place ...

Charges for diagnostic even if the employees cant figure out what is wrong. Then offer to charge more to do a different diagnostic that they are not sure will find anything either. This place will charge you hundreds of dollars more for repairs. Do yourself a favor and either avoid this place or compare prices. You will be shocked.

Seemed like straight up guys

Great quick service. No bogus dirty filter upsell that you get at other oil change places.

I love the service. We get all our oil changed on our fleet trucks at Hires. In and out in no time. A comfortable waiting area with cable, and free coffee to.

When I picked my car up, it had problems it didnt have when it went in. I highly recommend you steer clear of these crooks!!! And I further GUARANTEE you nothing was offered as far as fixing the problem!

We had an oil change done recently at Hires. Something was not installed correctly and caused significant issues to our vehicle. But I just got off the phone with the shop and they are taking care of everything and at their expense. It’s rare to find a company that takes this kind of responsibility for work that is done. But my confidence was just boosted in Hires in that they did just that. I have been using them for 15 years for basically oil changes in minor work and I’ve always been pleased with their work.

Great service not long waits I get the express oil change

Joe always has the parts, or can order the parts for my classic or performance needs which I work on daily. Great prices, fast shipping, and extremely good useful information about the products. Much better than ordering online and saving a few dollars only to find out it might not work.

Run for the hills!!!!!!! Brian the manager is very unprofessional. I drove my car in. It has not ran since. Do not bring your business to this auto shop. The responses to the complaints are fake and they are not willing to help correct their mistakes in any way. RUN. I do mean RUN FAST.4 days later---The manager commented below and left his email. Well, we had talked prior to this so he knows my phone number and contact information. These are the games that this Hires play with their customers. They are poor on customer service and the replies on this website are fake and they spit them out with no REAL RESOLUTION. That is quality of service you get at Hires. It is not our fathers Hires. It has changed for the WORST. Shouldnt he contacted me? I am an unsatisfied customer. Furthermore I have already contacted him.

Great service and very knowledgable staff.

Super quick and cheap with my oil change

Great service and honest business practices.

I have used Hires for years for both domestic and foreign cars. I have found them to be honest and charge fair prices...cheaper than the dealerships for sure. Great service...they have helped me out many times beyond what they needed to.Sometimes do have to wait quite but the waiting room is clean and nice.

So thankful for the great toy room and tv!!! It’s not boring to wait and the staff is always so friendly and helpful!! Highly recommend this place!

Great place to take your car to

I called an spoke to Adam Loomis in regards to another mechanics diadnosis. He said that was a very rare or uncommon diagnosis. I took my SUV there and he was right! Saved me over $1200.00. I would highly recommend this location. Great quality work and very professional! Im glad theres a Hires for me & my car!

I would certainally recommend Hires on Lima road. They seek to please!!

Best auto repair shop in the area!!

Hire prices than expected....☹

Stopped in on a Thursday around 3:30 pm to get 4 tires, alignment & a oil change. The man at the service counter told me to come back on Monday morning, they only do first come first come first serve service. Don’t understand why they would turn a sale away.

Fast efficient great service.

I am extremely unhappy about my visit to Hires. Associates were not helpful regarding billing; they do a terrible job reviewing all details of the bill prior to moving forward. I will not be back to Hires, I will encourage others to go elsewhere for their automotive needs. I feel as if I wad just robbed and no establishment should leave their customers feeling that way.

Good people good service high prices

The only old school speed shop around in a parts store with a very highly knowledgeable sales executive

Great service.

My daughters car needed a timing belt changed (shes 16) and was 100 miles from home. Hires took care of the towing, fixed the car and totally walked her through the whole process without ripping her off. I would totally do business here again.

Excellent consultation and service from David...knowledgable and helpful. Making this place my home base for routine maintenance.

I took my car in for a drive-up oil change. Service guy was nice enough. The next day, the skid plate under the engine fell -- apparently not secured properly. When I called, I wasnt particularly happy with the response -- If you can get it in here, well fix it. I took it to the Illinois Rd Hires to get it fixed because that one is closer to home -- was not going to be able to drive up I-69 with my skid plate on the ground.

Very helpful on S. Anthony Blvd.

They fixed my 17 year old minivan. Enough said. The staff also works with you in a friendly and engaging way.

Been coming here for years, cheaper than the dealership and the quality is just as good.

Hires is my auto need. They are great and wont fix anything that isnt broke.honest folks!

Excellent service, got me out of a pinch by having a clutch shipped overnight

Id give them zero stars if I could and have them prosecuted for fraud! My daughter took her car in there because there was a noise under the hood. They told her she needed a new alternator and extensive suspension work. Total estimate: $3000.Told her to take it to our usual mechanic. Diagnosis? It needed a new serpentine belt. Cost? Less than $150. No suspension problems found.These people are crooks!

Truck died on Lima Road and I was able to make it almost to the parking lot of the Three Rivers FCU, which is just across Northland Blvd. from Hires. Walked over to see if they could bring a code reader so I could try to find an issue. They wouldnt even walk across the street to do that, but told me that I had to get the truck over to them in order to use the code reader. Luckily I was able to have a guy tow me the 300 feet to HIres and they ran the code reader. Had to get a new battery, but the truck still wouldnt stay running. They told me that they brought in a specialist and that it was my fuel pump control module that needed replaced. 80 bucks for that diagnostic test. I told them I would do it myself. Replaced the fuel pump control module and it still didnt fix the issue. Turns out it was the MAF. Went back to see if they would refund me because they completely misdiagnosed the issue and ended up costing me the $80 for diagnostic test and another $90 for the fuel pump control module. They basically told me to take a hike. Terrible service. Will never get anything from them again. Complete rip off.

Only one competent individual there that goes by the name of joe. If you want to buy something and hes not there good luck. No one else is smart enough to figure out how to pull something g off the shelf.

These oil/lube techs dont care! They brought me my cabin filter and said it needed replaced. I told him no thanks I will do it my self.It was still square at that point.Got my new filter and went to put it in and noticed it was crushed when it was put back in! Unacceptable!Just because a customer doesnt want to replace a filter that needs to be replaced but can still operate/filter does not mean to damage/destroy it!That is damaging someones property!!!Oh yea!... Also None of the grease fittings were greased, & NO windshield washer fluid was added... it was bone dry.Thought that was part of what I paid for.... Oh wait it is!

Courteous and never need an appointment... they help you to the best of their knowledge.

CROOKS! I drove my Cadillac cts in for an alignment and oil change, they called back and told me that the brakes were bad and I needed a new tire rod. I told them not to fix it since they wanted $950 to do it. I go to pick up my car and it has ABSOLUTELY NO BRAKES. There was no reason for me to worry about the brakes before I took it in. They said they couldnt fix it even though it happened while they had my car!!!! We drove the car home using emergency brakes only and called my family member who is a mechanic. It was $35 for parts and we fixed it in a few hours. Including the tire rod! I will NEVER return to Hires, this is terrible that they could let a mother and her daughter drop off the car and take complete advantage of the fact that I probably have no idea how to fix or diagnose it myself. Disgusted.

JOE at the performance parts counter knows his stuff. Good prices as well.

RUN AWAY FAR AWAY AS FAST AS YOU CAN FROM THIS PLACE! My mother in law took her van in to them because it broke down. They told her she needed new spark plugs and all new ignition coils. They put in one coil and replaced the spark plugs. A few days later her van has a hard start. So she takes it for a diagnostic to a different mechanic. Diagnostic meaning they simply diagnosed what was wrong. Turns out it was the spark plugs. She called Honda and they gave her the name of the brand of spark plugs she needed. She needed NGK spark plugs. Hires put in denzo spark plugs. I took the van back in to Hires and Brian, whos a joke of a manager and has no customer service skills at all, blames the mechanic who did the diagnostic and says that they cant honor the warranty even though the warranty covered the spark plugs which were replaced by Hires. He literally stood there and argued with me about replacing the spark plugs and says that it was Hondas fault. I told him he was gonna replace the plugs for free and give my mother in the law the money he charged her for putting in the wrong ones. Again Brian blamed Honda and proceeded to argue with me about the issue. I have never had such unprofessional, rude and lack of common sense service in my life. Hires sucks at resolving issues. Ended up taking her van somewhere else and paying more money. Hires should comp my mother in law the 300+ dollars they charged her. But no of course not because its never Hires fault. Its everyone elses fault. At least own up to it. And there was no excuse to argue over the warranty when you should have honored it. Hires is terrible at resolving customer issues and the service you get is rediculous, unprofessional and not worth risking taking your vehicle there.

Everyone there is extremely rude!! not helpful, and honestly makes you feel stupid. the only nice person there is adam h. who was a huge help

Joe is the guy to see if you need performance parts. His prices are great and he usually has some good advice about whatever it is Im looking for.

Always very helpful with questions and service work is reasonably priced.

Its a waste of time to do business with this location! This location is staffed especially at the desk by some of the laziest most belligerent and condescending individuals that Ive ever encountered!! Compared to just about every other place in Fort Wayne hires is the most unreasonably priced and unhelpful business that Ive ever had the discomfort of dealing with, no matter what I went there to try and have accomplished! Today, April 16th 2018, I went up there after calling and finding out that they dispose of coolant, and they fleeced me for $27 and change closable container, because they were too lazy and belligerent to take the drip pan that I brought with me that had coolant in it and dispose of it for me. They were Unapologetic about their belligerent laziness and their lack of Civility and lack of customer service, to wear after they mentioned that they also dispose of Radiators, they told me that oh theres a dumpster out and back. So I wasted the gas and the time and my energy to go up there for no foreseeable Assistance or customer service, only to basically do the work that theyre supposed to do because they get paid for supposedly working, myself! Dont waste your time or your money at the Northland Boulevard location especially. Dont also bother wasting your time at the!!

Overpriced and customer service was poor. They fixed 2 automatic van doors for our van for $600.00 then 2 weeks later one door quit working. Only one door works to this day and depending on the weather it wont work either.

Joe is great! He will get you anything you need!

Got car fixed properly and reasonable

As long as Joe runs performance I will keep going back

Very dissapointed. Long and unexpected wait with no updates thtu out my visit. 3 hours for a battery and an oil change. I was told 45 minutes.

Joe is the best help!

There the oldest around and are still here..

Great service

Went to get a set of tires for Jeep . Was supposed to be open at 7:00am I waited they were not interested in opening on time so I took my business elsewhere.

Great service

Great service

GREAT Employees good prices

Gd speed shop service

Good work, high on prices

Wouldnt ever return.

Theydoagoodjobonyourcar

Joe is excellent

Great service and fast